Solicitud revisión falla en Worldoffice

&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt;Buen día;&lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt; &lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt; &lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt;Agradezco de su colaboración, ya que al intentar descargar un informe de Worldoffice me sale el siguiente error.&lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt; &lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt; &lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt;&lt;p&gt;&lt;a href="http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=1362&amp;tickets_id=1514" target="_blank" rel="noopener"&gt;&lt;img src="http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=1362&amp;tickets_id=1514" alt="5b56d996-d9d62df8-6082c4d76e2567.80431686" width="977" /&gt;&lt;/a&gt;&lt;/p&gt; &lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt; &lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt; &lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt;Cordialmente&lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt; &lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt;&lt;strong&gt;&lt;em&gt;Nina Ramírez&lt;/em&gt;&lt;/strong&gt;&lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt;Analista de garantías&lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt; &lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt; &lt;/div&gt;&lt;div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;"&gt; &lt;/div&gt;