(679,'Ticket',372,'2020-06-26 20:25:40',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;yudi.maldonado@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;yudi.maldonado&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;yudi.maldonado&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;6/26/2020 9:25:37 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;yudi.maldonado@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000372] Nuevo grupo entre observadores Ofimática &amp;gt; Outlook&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient yudi.maldonado@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;MN2PR17MB3198.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;6/26/2020&lt;br /&gt;9:25:39 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;192.168.1.230&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BL0PR0102CA0038.prod.exchangelabs.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;6/26/2020&lt;br /&gt;9:25:39 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR17MB2957.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR17MB2957.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;6/26/2020&lt;br /&gt;9:25:39 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR17MB2957.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR17MB3198.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from MN2PR17MB2957.namprd17.prod.outlook.com (20.178.249.97) by  MN2PR17MB3198.namprd17.prod.outlook.com (10.255.181.212) with Microsoft SMTP  Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id  15.20.3131.20; Fri, 26 Jun 2020 21:25:39 &#x2B;0000 Received: from MN2PR17MB2957.namprd17.prod.outlook.com  ([fe80::7c03:5676:9e2c:893b]) by MN2PR17MB2957.namprd17.prod.outlook.com  ([fe80::7c03:5676:9e2c:893b%6]) with mapi id 15.20.3131.023; Fri, 26 Jun 2020  21:25:39 &#x2B;0000 Date: Fri, 26 Jun 2020 17:25:37 -0400 To: Yudi Viviana Maldonado Lopez &amp;lt;yudi.maldonado@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000372]_Nuevo_grupo_entre_observadores_Ofim=C3=A1tica_&amp;gt;?=  =?utf-8?Q?_Outlook?= Message-ID: &amp;lt;GLPI-372.1593205974.1643731143@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-372&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_VjknaTfYaMAGBT0BBtWd4vKfDrGW0xq5opnizl60\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BL0PR0102CA0038.prod.exchangelabs.com  (2603:10b6:208:25::15) To MN2PR17MB2957.namprd17.prod.outlook.com  (2603:10b6:208:e5::33) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from 192.168.1.230 (201.184.111.138) by BL0PR0102CA0038.prod.exchangelabs.com (2603:10b6:208:25::15) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3131.20 via Frontend Transport; Fri, 26 Jun 2020 21:25:39 &#x2B;0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: a972ea12-0931-4959-4307-08d81a17795e X-MS-TrafficTypeDiagnostic: MN2PR17MB3198: &lt;/pre&gt;',0,2,'2020-06-26 20:26:01','2020-06-26 20:26:01',1,0,0),(680,'Ticket',369,'2020-06-26 23:23:58',0,0,'&lt;p&gt;se solicito el espacio para instalar las nuevas firmas &lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-26 23:23:58',4,0,0),(681,'Ticket',374,'2020-06-30 13:34:20',0,0,'&lt;p&gt;caso creado por notificación del sistema, &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-30 13:34:20',4,0,0),(682,'Ticket',375,'2020-06-30 13:35:50',0,0,'&lt;p&gt;caso creado por notificación del sistema, &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-30 13:35:50',1,0,0),(683,'Ticket',367,'2020-06-30 13:38:28',0,0,'&lt;p&gt;Se realizo backup a PST, correo se mueve a eliminados en O365.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-30 13:38:28',1,0,0),(684,'Ticket',366,'2020-06-30 15:47:49',0,0,'&lt;p&gt;se contacta la usuaria&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-30 15:47:49',4,0,0),(685,'Ticket',376,'2020-06-30 20:52:15',0,0,'&lt;p&gt;el día de hoy se ha tratado de contactar con la compañera vía whatsapp para validar le tema pero no fue posible ubicarla.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-30 20:52:15',4,0,0),(687,'Ticket',377,'2020-06-30 22:06:42',0,0,'&lt;p&gt;Se encuentra 1 teclado en la sede Fontibon sin embargo este tiene bastante deterioro, el día jueves se validara en Cedritos disponibilidad.   &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-30 22:06:42',4,0,0),(689,'Ticket',289,'2020-07-01 13:45:52',0,0,'&lt;p&gt;De acuerdo a validaciones realizadas con Yesenia Diaz, por ahora no se comprara impresora y se seguirá imprimiendo por demanda.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-01 13:45:52',4,0,0),(690,'Ticket',369,'2020-07-01 13:56:41',0,0,'&lt;p&gt;se instalan la firmas a Maria T Salgar y Diego Grimaldos.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-01 13:56:41',4,0,0),(691,'Ticket',376,'2020-07-01 14:06:27',0,0,'&lt;p&gt;se coordina el la actividad para hoy 01-07-2020&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-01 14:06:27',4,0,0),(692,'Ticket',376,'2020-07-01 16:11:43',0,0,'&lt;p&gt;se re configura el Zoiper5 con la extencion 1807 queda funcional&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-01 16:11:43',4,0,0),(694,'Ticket',372,'2020-07-01 20:48:24',0,0,'&lt;p&gt;Se relacion observaciones &lt;/p&gt;&lt;table width=\"491\"&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td width=\"128\"&gt;Alejandra Morales&lt;/td&gt;&lt;td width=\"363\"&gt;Pendiente&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Angela Rojas&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Diana Giraldo&lt;/td&gt;&lt;td&gt;Pendiente&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Enrique Martin&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Ginna Callejas&lt;/td&gt;&lt;td&gt;Solo lo Usa en el movil &lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Gustavo Escobar&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Johanna Davila&lt;/td&gt;&lt;td&gt;sin pc tablet en entrega, uso solo movil para correo&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Judy Ortega&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Leonardo Cortes&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Nelson Diaz&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Soraya Bayona&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Viviana Castellanos&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;William Sanchez&lt;/td&gt;&lt;td&gt;Pendiente toca fuera de horario PC en residencia&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Ximena Vargas&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Yolanda Reyes&lt;/td&gt;&lt;td&gt;Pendiente sin pc tablet dañada entregada a TI envio por  telefono movil&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;',0,1,'2023-04-24 10:40:34','2020-07-01 20:48:24',1,0,0),(695,'Ticket',380,'2020-07-01 22:38:20',0,0,'&lt;p&gt;Se reporta fallas en Excel,&lt;/p&gt;&lt;p&gt;Se contacta a Leonardo Cortes  sin embargo no se tuvo  espacio para conexión remota, sobre las 5 de la tarde 02072020 se realizara conexion remota para revisar estado del equipo.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-01 22:38:20',4,0,0),(696,'Ticket',384,'2020-07-02 15:26:56',0,0,'&lt;div data-tid=\"messageBodyContainer\"&gt;&lt;div data-tid=\"messageBodyContent\"&gt;&lt;div&gt;Tania manifiesta que el sistema se va, al indagar se concluye que se pierde conexión de red puesto que los usuarios de WO pierden acceso y deben esperar a que re-conecte. Se realizo instalación de la herramienta  ping plotter para validar perdidas de paquetes en la red, o proveedor de Internet, se dejara en monitoreo una hora para validar los registros.&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;',0,1,'2023-04-24 10:40:34','2020-07-02 15:26:56',4,0,0),(697,'Ticket',380,'2020-07-02 19:04:06',0,0,'&lt;p&gt;sobre las 5 de la tarde 02072020 se realizara conexion remota para revisar estado del equipo.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-02 19:04:06',4,0,0),(699,'Ticket',377,'2020-07-02 19:08:00',0,0,'&lt;p&gt;en la sedes no hay disponibilidad de teclados, Se hace solicitud con proveedor.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-02 19:08:00',4,0,0),(700,'Ticket',386,'2020-07-02 19:28:03',0,0,'&lt;p&gt;Se realizo conexión remota al equipo, previamente se habian realizado tareas de check (sfc /scannow) al sistema y restauración del paquete de office (función reparación), el equipo &lt;a id=\"Computer_18_18\" href=\"http://helpdesk.arintia.com.co/glpi/front/computer.form.php?id=18\"&gt;RPC92435-BG&lt;/a&gt; continua con la falla, para solventar la necesidad de impresión se des-instalaron controladores de la piso 2 y se asocia la del piso 1 con impresión de prueba funcional, se acordara con un usuario  un día la próxima semana para acompañamiento en sede y check para confirmar funcionalidad o solicitar cambio al proveedor.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-02 19:28:03',1,0,0),(701,'Ticket',387,'2020-07-02 20:25:10',0,0,'&lt;p&gt;Al validar se encontró que la contraseña con la que el sistema hace envio de mensajes fue restablecida por lo tanto, se requirió tomar un pc por remoto para configurarla desde la interface web,.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-02 20:25:10',4,0,0),(702,'Ticket',388,'2020-07-02 22:16:54',0,0,'&lt;p&gt;Respuesta de Claro&lt;br /&gt;Sr(a) informo que, el proceso de cancelación de servicios fijos, lo puede realizar en &lt;a class=\"autolink autolink-url\" href=\"https://bit.ly/2EbQ3Ys\" target=\"_blank\" rel=\"noopener noreferrer\"&gt;bit.ly/2EbQ3Ys&lt;/a&gt; (&lt;a href=\"https://pqroficinavirtualf.claro.com.co/Telmex.Cun.Web/CunPqr.aspx\"&gt;https://pqroficinavirtualf.claro.com.co/Telmex.Cun.Web/CunPqr.aspx&lt;/a&gt;) o través del correo contactopyme.co@claro.com.co adjuntando cámara de comercio no mayor de 30 días, carta de solicitud de cancelación y fotocopia de la cédula del representante legal ampliada al 150%&lt;/p&gt;&lt;p&gt;tiempo de respuesta y cierre:&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;los procesos de los tramites son 15 días hábiles después de radicado al documentación.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-02 22:16:54',4,0,0),(703,'Ticket',386,'2020-07-03 13:35:21',0,0,'&lt;p&gt;posible asociación a fallas sobre paquete de office por paquete de actualizaciones acumulativas &lt;a href=\"https://support.microsoft.com/es-cl/help/4560960/windows-10-update-kb4560960\"&gt;https://support.microsoft.com/es-cl/help/4560960/windows-10-update-kb4560960&lt;/a&gt;&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-03 13:35:21',4,0,0),(704,'Ticket',391,'2020-07-03 14:09:34',0,0,'&lt;p&gt;Se envía correo al asesor comercial de Net2phone para que re realice una revisión sobre la Facturacion mensual.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-03 14:09:34',1,0,0),(705,'Ticket',389,'2020-07-03 14:36:18',0,0,'&lt;p&gt;Se consulto con Cristhian Osorio para verificar el pc en transcurso de la mañana sin embargo se encuentra en uso del equipo, se deja pendiente hasta contar con el espacio de tiempo disponible.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-03 14:36:18',4,0,0),(706,'Ticket',390,'2020-07-03 14:54:50',0,0,'&lt;p&gt;se valida con la usuaria el error presentado el sistema en los pedidos&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-03 14:54:50',4,0,0),(707,'Ticket',388,'2020-07-03 18:23:29',0,0,'&lt;p&gt;Se envió correo a contactopyme.co@claro.com.co por los datos para cancelación, no han generado caso o respuesta.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-03 18:23:29',4,0,0),(708,'Ticket',372,'2020-07-03 18:24:53',0,0,'&lt;p&gt;Se configuraron firmas de correo &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-03 18:24:53',1,0,0),(709,'Ticket',20,'2020-07-03 18:26:24',0,0,'&lt;p&gt;Sin datos/información para hacer seguimiento al caso&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-03 18:26:24',1,0,0),(710,'Ticket',391,'2020-07-03 20:25:08',0,0,'&lt;p&gt;El proveedor adjunta descripción de los cotos facturados hasta la fecha y no se evidencian sobre costos o ítems mal facturados.&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Factura #5301: se cobra el servicio correspondiente al mes de marzo y el proporcional consumido en el mes de febrero (por eso es diferente el valor).&lt;/li&gt;&lt;li&gt;Factura N2P353: En abril se generaron 2 facturas una por 18 y otra por 22.&lt;/li&gt;&lt;li&gt;Factura N2P888: No se a que se refiere con \"pedido\":&lt;/li&gt;&lt;/ol&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;-ITEM 1: Cuenta No.1 por 40 extensiones contratadas en enero 2020.&lt;/p&gt;&lt;p&gt;-ITEM 2: Cuenta No.2 por 4 extensiones contratadas en abril 2020 (cobro correspondiente al mes de mayo)&lt;/p&gt;&lt;p&gt;-ITEM 3: El proporcional de las 4 extensiones contratadas en abril (cobro de los días activos en el mes de abril)&lt;/p&gt;&lt;p&gt;-ITEM 4: Un did adicional contratado en el mes de abril (el cobro corresponde al mes de mayo).&lt;/p&gt;&lt;p&gt;-ITEM 5: El proporcional del did adicional contratado en el mes de abril (cobro de los días activo en el mes de abril).&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;ol start=\"4\"&gt;&lt;li&gt;Factura N2P1337: Se genera factura general por todos los servicios:&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;-44 extensiones cada una por $45.000 + 1 did por $15.000 para un total de $1.995.000.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-03 20:25:08',1,0,0),(711,'Ticket',396,'2020-07-06 13:45:47',0,0,'&lt;p&gt;El usuario de WO ya esta creado, a continuación adjunto los datos:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;nombres de usuario: emilia.gonzalez&lt;/li&gt;&lt;li&gt;Clave de acceso: Cont4JR06+&lt;/li&gt;&lt;/ul&gt;',0,1,'2023-04-24 10:55:31','2020-07-06 13:45:47',1,0,0),(712,'Ticket',388,'2020-07-06 14:01:17',0,0,'&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;strong&gt;No. Caso 14962685&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;strong&gt;Señor&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;RONAL EDUARDO SIERRA&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;a href=\"mailto:ronald.sierra@arintia.com\"&gt;ronald.sierra@arintia.com&lt;/a&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Nos permitimos informarte qué la desinstalación de tu servicio bajo la cuenta No. 12249066 se llevará a cabo el día 01 de agosto del 2020.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Señor Cliente le recordamos que si su servicio de internet, el cual quiere cancelar, tiene  asociado  un dominio y este es administrado por Telmex, deberá solicitar la administración del mismo o la cesión de dicho dominio a otro enlace vigente con nosotros, de lo contrario presentará problemas con su correo o página web. &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Adicionalmente le informamos que los equipos instalados serán retirados por nuestro personal técnico durante el proceso de cancelación del servicio.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Cordialmente,   &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;strong&gt;Cuidado al Cliente Negocios  &lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Comcel S.A &lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Elaboró: EIQ4743A&lt;/strong&gt;&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-06 14:01:17',4,0,0),(713,'Ticket',396,'2020-07-06 15:32:16',0,0,'&lt;p&gt; &lt;/p&gt;&lt;p&gt;Se asocian datos se usuario ticket pendiente para asignación del equipo de computo.&lt;/p&gt;&lt;table width=\"500\"&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;Aplicación&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Campo&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;Datos&lt;/p&gt;&lt;/td&gt;&lt;td width=\"99\"&gt;&lt;p&gt;Observaciones&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Usuario&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;emilia.gonzalez&lt;/p&gt;&lt;/td&gt;&lt;td rowspan=\"15\" width=\"99\"&gt;&lt;p&gt;Pendiente por asignacion de Equipo contraseña EmiGon2020*, no hay extensión de Bucaramanga disponibles  &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Descripción&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;Contador Junior&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Oficina&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;Bucaramanga&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Teléfono&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;3175008898&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Correo&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;emilia.gonzalez@arintia.com&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Organización&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;Arintia Group SAS&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Departamento&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;BackOffice&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;Office365&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Usuario&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;emilia.gonzalez&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;Office365&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Información&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;Misma de AD&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;Office365&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Licencia&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;Microsoft_Basica&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;Office365&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Grupos&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;Gld_Todos Arintia&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;GLPI&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Usuario&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;Mismo Ad ya sincronziado&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;GLPI&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Extension&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;No disponible&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;GLPI&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Linea Movil&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;Asociada personal&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"80\"&gt;&lt;p&gt;GLPI&lt;/p&gt;&lt;/td&gt;&lt;td width=\"131\"&gt;&lt;p&gt;Equipo de Computo&lt;/p&gt;&lt;/td&gt;&lt;td width=\"191\"&gt;&lt;p&gt;Pendiente Asignacion&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;',0,1,'2023-04-24 10:40:34','2020-07-06 15:32:16',4,0,0),(715,'Ticket',389,'2020-07-06 16:05:28',0,0,'&lt;p&gt;Se valida con usuario quien informa que el equipo fue revisado con ayuda de Catherine Hernandez.&lt;/p&gt;&lt;p&gt;y el equipo ya tiene un mejor comportamiento, indica el bitdefender tiene icono de alarma se validara con Juan estado en la consola.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-06 16:05:28',4,0,0),(716,'Ticket',398,'2020-07-06 18:50:38',0,0,'&lt;p&gt;se esta validando el tema, observado la disponibilidad de las extensiones para saber cual se le asignara.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-06 18:50:38',4,0,0),(717,'Ticket',400,'2020-07-06 21:11:03',0,0,'&lt;p&gt;se valida el estado de la herramienta.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-06 21:11:03',4,0,0),(718,'Ticket',377,'2020-07-07 13:53:47',0,0,'&lt;p&gt;Se cuenta con el teclado disponible para entrega se trasladara de la sede Cedritos a Fontibon en el transcurso de la semana&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-07 13:53:47',4,0,0),(719,'Ticket',388,'2020-07-07 17:43:20',0,0,'&lt;ol&gt;&lt;li&gt;Canal de Internet con # de contrato 12249066, con el proveedor Claro&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;em&gt;&lt;strong&gt;Respuesta del proveedor con información de cancelación efectiva a partir del 1 de Agosto.&lt;/strong&gt;&lt;/em&gt;&lt;/p&gt;&lt;p style=\"padding-left: 40px;\"&gt;2. Cancelación del sistema de monitorio con Winstallsecurityltda, de acuerdo con la validación previa tener en cuenta los siguiente:&lt;/p&gt;&lt;ul&gt;&lt;li style=\"list-style-type: none;\"&gt;&lt;ul&gt;&lt;li&gt;para cancelar el servicio de winstall, hay que enviar un correo a &lt;a href=\"mailto:cartera@winstallsecurityltda.com\"&gt;cartera@winstallsecurityltda.com&lt;/a&gt; el motivo de retiro y hasta que fecha necesita el servicio?, (no menor de 30 días)&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Se solicito apoyo a Rocio Peña en búsqueda de la firma del representante Legal para solicitar cancelación del servicio de seguridad.&lt;/strong&gt;&lt;/p&gt;&lt;p style=\"padding-left: 40px;\"&gt;3.Cotizar con Serviredes de Colombia el desmonte de cableado estructurado y equipos de red.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;se realizo acompañamiento al proveedor en las dos casas de cedritos cotización sera enviada a Edgar Ariza&lt;/strong&gt;&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-07 17:43:20',4,0,0),(720,'Ticket',404,'2020-07-07 20:15:15',0,0,'&lt;p&gt;se valida con la usuaria&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-07 20:15:15',4,0,0),(721,'Ticket',388,'2020-07-07 21:29:33',0,0,'&lt;p&gt;relaciono respuesta del proveedor winstall el único pendiente.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Buenas tardes:&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;La información será enviada al área correspondiente para el respectivo trámite&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-07 21:29:33',4,0,0),(722,'Ticket',405,'2020-07-08 15:21:46',0,0,'&lt;p&gt;Se realiza backup del dispositivo en onedrive del mismo usuario.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-08 15:21:46',4,0,0),(723,'Ticket',377,'2020-07-08 15:23:18',0,0,'&lt;p&gt;teclado enviado a la sede Frontibon con la ayuda del nuevo Líder de Bodega, el día Jueves se estará instalo en el PC de Katherine.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-08 15:23:18',4,0,0),(724,'Ticket',407,'2020-07-08 16:15:11',0,0,'&lt;p&gt;Se cierra caso cuenta de correo fue creada&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Aplicación&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Campo&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Datos&lt;/p&gt;&lt;/td&gt;&lt;td width=\"97\"&gt;&lt;p&gt;Observaciones&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Usuario&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;fabio.lote&lt;/p&gt;&lt;/td&gt;&lt;td rowspan=\"15\" width=\"97\"&gt;&lt;p&gt;Pendiente por asignación de Equipo contraseña FabLot2020*, Sin asignación de extension  &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Descripción&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Abogado especialista Contratación&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Oficina&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Bogota&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Teléfono&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;3164355780&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Correo&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;&lt;a href=\"mailto:emilia.gonzalez@arintia.com\"&gt; fabio.lote @arintia.com&lt;/a&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Organización&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Arintia Group SAS&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Departamento&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;BackOffice&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Office365&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Usuario&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;fabio.lote&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Office365&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Información&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Misma de AD&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Office365&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Licencia&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Microsoft_Basica&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Office365&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Grupos&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Gld_Todos Arintia&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;GLPI&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Usuario&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Mismo Ad ya sincronziado&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;GLPI&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Extension&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;No disponible&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;GLPI&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Linea Movil&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Asociada Pendiente Detalles&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;GLPI&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Equipo de Computo&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Pendiente Asignacion&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;',0,1,'2023-04-24 10:40:34','2020-07-08 16:15:11',4,0,0),(725,'Ticket',409,'2020-07-08 17:40:58',0,0,'&lt;p&gt;Se solicita espacio de tiempo para conexión remota&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-08 17:40:58',4,0,0),(726,'Ticket',396,'2020-07-08 17:55:39',0,0,'&lt;p&gt;Equipo portatil despachado para Bucaramanga&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-08 17:55:39',4,0,0),(727,'Ticket',384,'2020-07-08 17:56:21',0,0,'&lt;p&gt;Se reporta con Proveedor intermitencia en el servicio de internet, &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-08 17:56:21',4,0,0),(728,'Ticket',408,'2020-07-08 18:01:55',0,0,'&lt;p&gt;se realiza crecieron de usuarios en plataforma solicitud de equipos aun pendientes por entrega del proveedor&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Aplicación&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Campo&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Datos&lt;/p&gt;&lt;/td&gt;&lt;td width=\"97\"&gt;&lt;p&gt;Observaciones&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Usuario&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;nelly.rodriguez&lt;/p&gt;&lt;/td&gt;&lt;td rowspan=\"15\" width=\"97\"&gt;&lt;p&gt;Pendiente por asignación de Equipo contraseña NelRod2020* Sin asignación de extensión  &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Descripción&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Ingeniera Técnica y de Calidad&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Oficina&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Bucaramanga&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Teléfono&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Pendiente&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Correo&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;nelly.rodriguez@arintia.com&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Organización&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Arintia Group SAS&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Directorio&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Departamento&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;BackOffice&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Office365&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Usuario&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;nelly.rodriguez&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Office365&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Información&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Misma de AD&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Office365&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Licencia&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Microsoft_Basica&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Office365&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Grupos&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Gld_Todos Arintia&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;GLPI&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Usuario&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Mismo Ad ya sincronziado&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;GLPI&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Extension&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;No disponible&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;GLPI&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Linea Movil&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Pendiente&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;GLPI&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Equipo de Computo&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Pendiente Asignacion&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;',0,1,'2023-04-24 10:40:34','2020-07-08 18:01:55',4,0,0),(729,'Ticket',402,'2020-07-08 18:44:10',0,0,'&lt;p&gt;se le proporciono una nueva conexion por medio de otra VPN mientras se valida con el proveedor que pasa con el equipo que no se puede conecatar.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-08 18:44:10',4,0,0),(730,'Ticket',402,'2020-07-08 18:44:52',0,0,'&lt;p&gt;se esta trabajando con el proveedor&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-08 18:44:52',4,0,0),(731,'Ticket',410,'2020-07-08 23:30:48',0,0,'&lt;p&gt;se queda atento agendar el espacio para validar este incidente al importar los doc&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-08 23:30:48',4,0,0),(732,'Ticket',398,'2020-07-08 23:34:37',0,0,'&lt;p&gt;se esta validando la disponibilidad de las exenciones para asignarle una. &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-08 23:34:37',4,0,0),(733,'Ticket',411,'2020-07-09 02:32:26',0,0,'&lt;p&gt;Se realiza el primer seguimiento de prueba&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-09 02:32:26',1,0,0),(734,'Ticket',411,'2020-07-09 02:41:52',0,0,'&lt;p&gt;Seguimiento 2&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-09 02:41:52',1,0,0),(735,'Ticket',411,'2020-07-09 03:13:41',0,0,'&lt;p&gt;Seguimiento 3&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-09 03:13:41',1,0,0),(736,'Ticket',411,'2020-07-09 03:16:41',0,0,'&lt;p&gt;Seguimiento 4&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-09 03:16:41',1,0,0),(737,'Ticket',411,'2020-07-09 03:22:50',0,0,'&lt;p&gt;Seguimineto 6&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-09 03:22:50',1,0,0),(738,'Ticket',411,'2020-07-09 03:26:26',0,0,'&lt;p&gt;Seguimiento 7&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-09 03:26:26',1,0,0),(739,'Ticket',411,'2020-07-09 03:46:17',0,0,'&lt;p&gt;seguimiento 8&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-09 03:46:17',1,0,0),(740,'Ticket',411,'2020-07-09 11:35:32',0,0,'&lt;p&gt;Se realizan las pruebas y se procede a cerrar el caso&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-09 11:35:32',1,0,0),(741,'Ticket',410,'2020-07-09 14:51:53',0,0,'&lt;p&gt;se solicita soporte con el proveedor y se genera el ticket #&lt;/p&gt;&lt;div class=\"mensaje-error-img\"&gt;&lt;img src=\"https://www.worldofficeonline.com/Images/SplashMaster/ico-alert-2.png\" /&gt;&lt;/div&gt;&lt;div class=\"mensaje-error-cont\"&gt;&lt;p id=\"light-alert-message\"&gt; &lt;/p&gt;&lt;h1&gt;La solicitud ha sido creada con éxito&lt;/h1&gt;&lt;h2&gt;Soporte: 641415&lt;/h2&gt;&lt;/div&gt;',0,1,'2023-04-24 09:40:33','2020-07-09 14:51:53',4,0,0),(742,'Ticket',398,'2020-07-09 14:56:27',0,0,'&lt;p&gt;listo se inicia la gestión solicitada &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-09 14:56:27',4,0,0),(743,'Ticket',412,'2020-07-09 15:02:47',0,0,'&lt;p&gt;&lt;strong&gt;se genero el caso 00073594 con proveedor&lt;/strong&gt;&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-09 15:02:47',4,0,0),(744,'Ticket',410,'2020-07-09 17:02:46',0,0,'&lt;p&gt;se trato de contactar a la usuaria pero no se tuvo éxito,  no contesto despues de que se había coordinado el tema para validar el error a las 10 am y poder trabajar sobre el para buscar una solución con el proveedor.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-09 17:02:46',4,0,0),(745,'Ticket',410,'2020-07-09 17:04:08',0,0,'&lt;p&gt;se le proporciona un link para ella ingrese y realiza la consulta sobre el error que esta presentando. &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-09 17:04:08',4,0,0),(746,'Ticket',406,'2020-07-09 19:54:00',0,0,'&lt;p&gt;Buen día,&lt;br /&gt;&lt;br /&gt;por favor asociar usuario asignado o datos de contacto para validar el caso generado.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-09 19:54:00',4,0,0),(747,'Ticket',409,'2020-07-09 19:55:05',0,0,'&lt;p&gt;Caso validado con la ayuda de Juan Londoño en la ciudad de Medellin&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-09 19:55:05',4,0,0),(748,'Ticket',415,'2020-07-09 21:18:04',0,0,'&lt;p&gt;Ronald. se adjunta la cotización aprobada y se define que las actividades se inician el día lunes 13 de Julio.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-09 21:18:04',1,0,0),(749,'Ticket',416,'2020-07-09 22:33:35',0,0,'&lt;p&gt;Seguimiento 1&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-09 22:33:35',1,0,0),(750,'Ticket',416,'2020-07-09 22:46:28',0,0,'&lt;p&gt;Caso cerrado&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-09 22:46:28',1,0,0),(751,'Ticket',392,'2020-07-10 01:06:02',0,0,'&lt;p&gt;Juan, esta solicitud lleva creada desde el 03 de Julio y la fecha no tiene un seguimiento por parte suya. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-10 01:06:02',1,0,0),(752,'Ticket',415,'2020-07-10 12:57:07',0,0,'&lt;p&gt;se modifica estado a Planificada&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-10 12:57:07',4,0,0),(753,'Ticket',406,'2020-07-10 13:14:55',0,0,'&lt;p&gt;se realizo la solicitud de un equipo nuevo para realizar el cambio de la maquina.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-10 13:14:55',4,0,0),(754,'Ticket',406,'2020-07-10 13:16:14',0,0,'&lt;p&gt;quedamos atentos al proveedor para realizar el alistamiento y posteriormente el envió a Bucaramanga&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-10 13:16:14',4,0,0),(755,'Ticket',413,'2020-07-10 13:23:01',0,0,'&lt;p&gt;se valida con el usuario el incidente que presenta y el correo efectivamente no quiere sincronizar, se empieza atrabajar sobre el tema &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-10 13:23:01',4,0,0),(756,'Ticket',402,'2020-07-10 13:24:05',0,0,'&lt;p&gt;se le reabre el caso al proveedor por que no se soluciono el error con un instalador que el creo.&lt;/p&gt;&lt;p&gt;pero mientras se le proporciona otra VPN para que se pueda conectar al sistema y trabajar sin novedad.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-10 13:24:05',4,0,0),(757,'Ticket',413,'2020-07-10 13:49:35',0,0,'&lt;p&gt;se esta revisando el equipo para validar&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-10 13:49:35',4,0,0),(758,'Ticket',417,'2020-07-10 13:26:24',0,0,'&lt;p&gt;Se realiza la asignación del técnico&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-10 13:26:24',1,0,0),(759,'Ticket',417,'2020-07-10 13:28:56',0,0,'&lt;p&gt;Se cierra el caso con pruebas exitosas&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-10 13:28:56',1,0,0),(760,'Ticket',402,'2020-07-10 16:28:01',0,0,'&lt;table style=\"height: 616px;\" width=\"608\"&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td style=\"width: 599.132px;\"&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Apreciado Cliente&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;En Tigo sabemos que un acompañamiento constante es clave para brindarle a su empresa soluciones fundamentales, responder a sus necesidades y entregarle los mejores resultados.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Nos permitimos informarle que de acuerdo al último incidente generado con el número: INC000000711762 se solucionó con la siguiente documentación: &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;\"&lt;em&gt;se realizaron pruebas con el cliente y efectivamente no les conecta la vpn, ya se descartaron configuracion en la vpn y los usuarios, tener en cuenta que son 2 o 3 usuarios con problemas pero registran 21 usuarios conectados, ya se descartó bloqueos en el fw, se configuró la vpn en una maquina de prueba y conecta sin problemas.&lt;/em&gt;&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;em&gt;según&lt;/em&gt;&lt;em&gt; lo informado por el señor Juan Manuel validara bien las maquinas que no sea algun bloqueo por el antivirus o por las actualizaciones del windows&lt;/em&gt;\"&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Por favor informarnos si ya se ha llevado a cabo el proceso descrito.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;',0,1,'2023-04-24 09:40:33','2020-07-10 16:28:01',4,0,0),(761,'Ticket',413,'2020-07-10 17:20:32',0,0,'&lt;p&gt;Se verifico el equipo y el correo de la Usuaria se re configuro el correo y se esta esperando que la usuaria lo trabaje para que valide el estado en el que le quedo el equipo y el correo.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-10 17:20:32',4,0,0),(762,'Ticket',398,'2020-07-10 18:05:31',0,0,'&lt;p&gt;se recibe el ticket de lo solicitado al proveedor,&lt;/p&gt;&lt;table width=\"600\"&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Estimado/a, Juan Manuel Londoño Arboleda&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Queremos hacerle saber que recibimos su consulta/requerimiento y un ticket ha sido creado:&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Ticket Number: &lt;strong&gt;00073952&lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Un representante de IDT/Net2phone Unlimited estará revisando el tema y responderá a la brevedad.&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;En IDT/Net2phone, estamos para darle cada día un mejor servicio!, en caso que precise de atención inmediata, por favor contáctenos via telefónica.&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;Sinceramente,&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;&lt;strong&gt;Equipo de Soporte&lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;',0,1,'2023-04-24 09:40:33','2020-07-10 18:05:31',4,0,0),(763,'Ticket',418,'2020-07-10 21:00:45',0,0,'&lt;p&gt;Se consultara con serviredes, el puesto se encuentra asegurado y el cableado requiere reponchado dependiendo la ubicación &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-10 21:00:45',4,0,0),(764,'Ticket',413,'2020-07-11 14:38:07',0,0,'&lt;p&gt;se reviso el equipo de Angélica se le realizo un proceso de reparación el día de ayer del outlook y de la maquina tanto física se le comprobó el estado del disco duro y no arrojo error alguno, a nivel de Software se valido también, queda validar el estado despues de estos procesos ya Angélica se encarga de manifestarnos como quedo despues de que lo trabaje por un tiempo considerable.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-11 14:38:07',4,0,0),(765,'Ticket',420,'2020-07-11 18:33:30',0,0,'&lt;p&gt;Se solicito soporte con el proveedor, queda esperar solución por parte del proveedor &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-11 18:33:30',4,0,0),(766,'Ticket',420,'2020-07-11 18:38:47',0,0,'&lt;p&gt;se solicito el soporte con el proveedor nos asignan el ticket # 642649&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-11 18:38:47',4,0,0),(767,'Ticket',421,'2020-07-13 13:28:52',0,0,'&lt;p&gt;se contacta usuario para revisar el equipo fisicamente.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-13 13:28:52',4,0,0),(768,'Ticket',422,'2020-07-13 14:10:46',0,0,'&lt;p&gt;se solicita soporte con el proveedor con el tema y se genera el siguiente ticket.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;table width=\"636\"&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td width=\"636\"&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Apreciado Cliente&lt;/p&gt;&lt;p&gt;ARINTIA GROUP SAS&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;En Tigo sabemos que un acompañamiento constante es clave para brindarle a su empresa soluciones fundamentales, responder a sus necesidades y entregarle los mejores resultados.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Nos permitimos informarle que su solicitud fue recibida correctamente y está siendo atendida con el número de caso &lt;strong&gt;REQ000000709250&lt;/strong&gt;; en cuanto tengamos avances les estaremos informando.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"636\"&gt;&lt;p&gt;&lt;strong&gt;Soporte Data Center&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=\"mailto:SoporteDataCenter@Tigo.com.co\"&gt;SoporteDataCenter@Tigo.com.co&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Línea Nacional 01 8000 513287  |   #513 desde líneas TIGO&lt;/p&gt;&lt;p&gt;Medellín – Colombia&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;',0,1,'2023-04-24 09:40:33','2020-07-13 14:10:46',4,0,0),(769,'Ticket',423,'2020-07-13 14:12:16',0,0,'&lt;p&gt;se coordina el espacio con la usuaria.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-13 14:12:16',1,0,0),(770,'Ticket',408,'2020-07-13 15:17:45',0,0,'&lt;p&gt;se despacho equipo para la ciudad de Bucaramnaga&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-13 15:17:45',4,0,0),(771,'Ticket',337,'2020-07-13 15:24:26',0,0,'&lt;p&gt;Una vez se valida con el proveedor sobre los avances de las adecuaciones, este nos informa lo siguiente:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Cableado estructurado realizado al 100%&lt;/li&gt;&lt;li&gt;Camaras de seguridad esta realizado en un 90%, pendiente cámara del área de laboratorio&lt;/li&gt;&lt;li&gt;El rack de comunicaciones esta adecuado al 100%, falta el punto de energía para energizar el rack.&lt;/li&gt;&lt;li&gt;WIfi: Esta pendiente por configurar, porque el rack no esta con energía. &lt;/li&gt;&lt;/ul&gt;',0,1,'2023-04-24 10:55:31','2020-07-13 15:24:26',4,0,0),(772,'Ticket',425,'2020-07-13 18:43:50',0,0,'&lt;p&gt;se le valido el tema y se le ayudo desde el sistema sin conectarse con la usuaria&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-13 18:43:50',4,0,0),(773,'Ticket',427,'2020-07-13 19:12:28',0,0,'&lt;p&gt;Buenas Tardes. se evidencia que un documento se quedo bloqueado y no permitía seleccionar otras opciones. se procede a realizar el cierre de la aplicación y se ingresa nuevamente. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-13 19:12:28',1,0,0),(775,'Ticket',402,'2020-07-13 20:21:11',0,0,'&lt;p&gt;se sigue trabajando en el error con el proveedor para encontrar una solución, se le solicita un espacio a la usuaria para realizar pruebas y buscar una solución.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-13 20:21:11',4,0,0),(776,'Ticket',428,'2020-07-13 23:59:21',0,0,'&lt;p&gt;se realiza contacto con el proveedor TIGO UNE se genera el ticket, Tania Peña brinda apoyo con las imágenes de los dispositivo ubicados en el rack de conexiones de la sede.&lt;/p&gt;&lt;div&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td width=\"100%\"&gt;&lt;table class=\"copy-paste-table\"&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td width=\"10%\"&gt; &lt;/td&gt;&lt;td&gt;&lt;strong&gt;Estimado Cliente&lt;/strong&gt;Gracias por utilizar su &lt;strong&gt;Soporte Empresarial Tigo &lt;/strong&gt;.Le confirmamos que su ticket ha sido actualizado por el equipo de Soporte Técnico, con la siguiente información:&lt;/td&gt;&lt;td width=\"10%\"&gt; &lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"100%\"&gt;&lt;table class=\"copy-paste-table\"&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td width=\"10%\"&gt; &lt;/td&gt;&lt;td&gt;&lt;strong&gt;Notas: S3GU1M13NT0_3V3NT0S:llamadaalcliente: Apreciado cliente nos hemos comunicado con usted para notificar alarma de equipo apagado&lt;br /&gt;La respuesta obtenida fue: Me comuniqué con el personal de soporte, manifiesta que el servicio ha presentado intermitencia en la última semana. Se le solicita realizar descartes de primer nivel y reinicio del equipo y continúa falla&lt;br /&gt;Seguiremos gestionando su caso en pro de una solución oportuna:&lt;/strong&gt;&lt;/td&gt;&lt;td width=\"10%\"&gt; &lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;',0,1,'2023-04-24 09:40:33','2020-07-13 23:59:21',1,0,0),(777,'Ticket',428,'2020-07-14 00:11:14',0,0,'&lt;p&gt;se esta pendiente de una visita técnica en sitio por parte del proveedor para validar los equipo y la magnitud de la intermitencia para el día 14 0 15  y del 07 del 2020 se le informa a Tania Peña del tema para que estén pendiente de la visita Técnica  .&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-14 00:11:14',1,0,0),(778,'Ticket',384,'2020-07-14 12:35:32',0,0,'&lt;div&gt;&lt;div&gt;numero del incidente  INC 000000718783&lt;/div&gt;&lt;/div&gt;',0,1,'2023-04-24 10:40:34','2020-07-14 12:35:32',4,0,0),(779,'Ticket',415,'2020-07-14 12:43:14',0,0,'&lt;p&gt;ya se inicio el desmonte del cableado el dia 14072020 esta labor de adecuación se estará realizando durante el transcurso de la semana. &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-14 12:43:14',4,0,0),(780,'Ticket',406,'2020-07-14 13:04:24',0,0,'&lt;p&gt;se realiza el alistamiento del equipo por parte del área, se realiza el envió a Bucaramanga, se informa a la sede para que estén pendientes.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-14 13:04:24',4,0,0),(781,'Ticket',384,'2020-07-14 13:09:33',0,0,'&lt;p&gt;se esta esperando Visita de Técnico en sitio por parte del proveedor para verificar la infraestructura de la sede en cuanto a la FO.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-14 13:09:33',1,0,0),(782,'Ticket',402,'2020-07-14 14:41:17',0,0,'&lt;p&gt;se inicia nuevamente soporte con el proveedor TIGO UNE Cristian el asesor que atiende&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-14 14:41:17',4,0,0),(783,'Ticket',402,'2020-07-14 16:07:47',0,0,'&lt;p&gt;persiste el error con la VPN, se env&iacute;a el correo y se notifica a TIGO UNE que sigue la falla en el servicio.&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=74&amp;tickets_id=402&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;61c31e0c-d9d62df8-5f0de65c1fae61.11836851&quot; width=&quot;559&quot; src=&quot;/glpi/front/document.send.php?docid=74&amp;tickets_id=402&quot; /&gt;&lt;/a&gt;&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-14 16:07:47',4,0,0),(784,'Ticket',429,'2020-07-14 16:09:06',0,0,'&lt;p&gt;se contacta a la usuaria para validar la informacion y verificar el estado de la conexión y el equipo asignado.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-14 16:09:06',4,0,0),(785,'Ticket',429,'2020-07-14 18:24:32',0,0,'&lt;p&gt;se espera a que la compañera tenga el espacio para poder revisar la maquina&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-14 18:24:32',4,0,0),(786,'Ticket',420,'2020-07-15 15:43:28',0,0,'&lt;p&gt;nuevamente se solicita soporte con el proveedor WO sobre el mismo tema se genera el ticket.&lt;/p&gt;&lt;h1&gt;La solicitud ha sido creada con éxito&lt;/h1&gt;&lt;h2&gt;Soporte: 648623&lt;/h2&gt;&lt;h3&gt;Pronto un asesor se comunicará con usted.&lt;/h3&gt;',0,1,'2023-04-24 09:40:33','2020-07-15 15:43:28',4,0,0),(787,'Ticket',431,'2020-07-15 15:55:12',0,0,'&lt;p&gt;Buen día, se realizo la creación de los usuarios en dominio y correo ecology.&lt;br /&gt;lo datos de acceso son:&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;a href=\"mailto:luisa.mejia@ecologycolombia.com\"&gt;luisa.mejia@ecologycolombia.com   pass: LuiMej2020*&lt;/a&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;a href=\"mailto:francisco.urango@ecologycolombia.com\"&gt;francisco.urango@ecologycolombia.com &lt;/a&gt;&lt;a href=\"mailto:luisa.mejia@ecologycolombia.com\"&gt;pass: FraUra2020*&lt;/a&gt;&lt;/strong&gt;&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-15 15:55:12',4,0,0),(788,'Ticket',433,'2020-07-15 18:02:25',0,0,'&lt;p&gt;se creo caso a servientrega, espera de 72Hr para respuesta.&lt;/p&gt;&lt;p&gt;caso 49206626&lt;br /&gt;escalamiento llamada 49859430&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-15 18:02:25',1,0,0),(791,'Ticket',432,'2020-07-16 18:43:46',0,0,'&lt;p&gt;se contacto la compañera el día de ayer 15-07-2020 pero no se logro el espacio para la instalación y configuración de lo solicitado.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-16 18:43:46',4,0,0),(792,'Ticket',437,'2020-07-16 21:59:28',0,0,'&lt;p&gt;Ya esta creado el caso 436, por lo que este caso se cerrara.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-16 21:59:28',1,0,0),(793,'Ticket',435,'2020-07-16 22:00:59',0,0,'&lt;p&gt;Se trata de contactar al usuario para realizar revisión, pero no fue posible. el caso quedara en espera.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-16 22:00:59',1,0,0),(794,'Ticket',436,'2020-07-16 22:04:39',0,0,'&lt;p&gt;Se realiza revisión de acceso al sistema y se evidencia que el PC tiene actualizaciones pendientes  y el canal de Internet presenta lentitud. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-16 22:04:39',1,0,0),(795,'Ticket',436,'2020-07-16 22:19:20',0,0,'&lt;p&gt;Se realizan pruebas y la VPN sigue sin poder realizar conexión, se configura un acceso temporal pero no fue posible terminar la configuración, ya que el usuario se ausento. se deja el caso en espera para el día 17 de Julio 8:00 AM&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-16 22:19:20',1,0,0),(796,'Ticket',436,'2020-07-17 12:23:42',0,0,'&lt;p&gt;Se configura una VPN ya que la anterior esta presentando problemas al realizar la validación de credenciales, esta solución es temporal mientras escalamos el caso a Tigo&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-17 12:23:42',1,0,0),(797,'Ticket',439,'2020-07-17 12:57:55',0,0,'&lt;p&gt;Se realiza revisión y se evidencia que el usuario no estaba autorizado para ingresar al servidor remoto, se concede el permiso y se realizan las pruebas con resultado exitoso.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-17 12:57:55',4,0,0),(798,'Ticket',435,'2020-07-17 12:59:12',0,0,'&lt;p&gt;Se da por cerrado el caso, ya que no fue posible realizar contacto con el usuario.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-17 12:59:12',1,0,0),(799,'Ticket',434,'2020-07-17 13:36:22',0,0,'&lt;p&gt;Se trata de realizar contacto con el usuario vía WhatsApp y Temas, pero no fue posible el caso se deja en espera &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-17 13:36:22',1,0,0),(800,'Ticket',440,'2020-07-17 13:59:09',0,0,'&lt;p&gt;Se contacto al usuario, a la espera de confirmación para acceso remoto y seguimiento de la incidencia.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-17 13:59:09',1,0,0),(801,'Ticket',446,'2020-07-17 15:27:23',0,0,'&lt;p&gt;Se presento una desconexion de la BD se realiza proceso y el sistema queda funcional 100%&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-17 15:27:23',1,0,0),(802,'Ticket',445,'2020-07-17 15:30:40',0,0,'&lt;p&gt;Se realiza contacto con el usuario, quien manifiesta que el problema ya fue solucionado con el cierre y apertura nuevamente del sistema.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-17 15:30:40',1,0,0),(803,'Ticket',443,'2020-07-17 15:39:58',0,0,'&lt;p&gt;El usuario estaba fuera del grupo de usuarios con acceso al sistema, se ingresa nuevamente, se realizan las puabas y puede ingresar sin novedad.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-17 15:39:58',1,0,0),(804,'Ticket',444,'2020-07-17 16:10:53',0,0,'&lt;p&gt;Se realiza conexión al equipo y se evidencia que este tiene pendiente un reinicio, se realiza el reinicio dele equipo y no se vuelve a tener contacto con el usuario.&lt;/p&gt;&lt;p&gt;Damos el caso por cerrado y la solicitud  por solucionada.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-17 16:10:53',1,0,0),(805,'Ticket',442,'2020-07-17 16:13:27',0,0,'&lt;p&gt;Se evidencia que el usuario no esta dentro del grupo autorizado para acceder al servidor de WO, se configura el grupo de seguridad, son lo que se da solución y ala restricción de acceso.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-17 16:13:27',1,0,0),(806,'Ticket',434,'2020-07-17 19:52:55',0,0,'&lt;p&gt;Se realiza conferencia con el consultor de WO y se logra dar solución al incidente reportado para realizar carga masiva de registros.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;con esto damos por cerrado el caso.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-17 19:52:55',1,0,0),(807,'Ticket',440,'2020-07-17 19:57:01',0,0,'&lt;p&gt;Se solicita espacio de tiempo a Jorge Para validar el caso reportado.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-17 19:57:01',1,0,0),(808,'Ticket',429,'2020-07-17 20:03:06',0,0,'&lt;p&gt;queda pendiente la revision de la maquina por falta de espacio por parte del solicitante&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-07-17 20:03:06',4,0,0),(809,'Ticket',448,'2020-07-20 21:52:12',0,0,'&lt;p&gt;Ronald, Hubo un cambio en el cargo del director Técnico, esta persona ya esta creada en el AD y la calve es la misma que la habíamos dejado al anterior. (DirT3c15+)&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-20 21:52:12',1,0,0),(810,'Ticket',450,'2020-07-21 13:15:04',0,0,'&lt;p&gt;Se esta alistando el PC&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-21 13:15:04',4,0,0),(811,'Ticket',448,'2020-07-21 13:46:11',0,0,'&lt;p&gt;Se esta alistando el equipo de computo&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-21 13:46:11',4,0,0),(812,'Ticket',453,'2020-07-21 15:03:15',0,0,'&lt;p&gt;Se realiza revisión de configuración del escaner el cual estaba por carpeta y no por correo, se configura el acceso a correo y queda funcional.&lt;/p&gt;&lt;p&gt;Se procede a cerrar el caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-21 15:03:15',1,0,0),(813,'Ticket',449,'2020-07-21 16:10:37',0,0,'&lt;p&gt;Caso en espera hasta obtener los datos del ingreso.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-21 16:10:37',4,0,0),(814,'Ticket',451,'2020-07-21 17:19:28',0,0,'&lt;p&gt;se verifican credenciales de acceso y datos sin evidenciar errores se solicita al proveedor una sesion para revision remota&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-21 17:19:28',4,0,0),(815,'Ticket',398,'2020-07-21 17:32:11',0,0,'&lt;p&gt;Se realiza configuración de la Ext 4107, se realizan pruebas y se explica el funcionamiento. &lt;/p&gt;&lt;p&gt;con esto procedemos a cerrar el caso&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-21 17:32:11',1,0,0),(816,'Ticket',370,'2020-07-21 18:07:48',0,0,'&lt;p&gt;Se hace efectiva la cancelación del canal a fecha de corte. procedemos a cerrar el caso.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-21 18:07:48',1,0,0),(818,'Ticket',456,'2020-07-21 19:29:30',0,0,'&lt;p&gt;Se solicito a Catherine Hernandez apoyo con edición de los archivos para firma.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-21 19:29:30',4,0,0),(819,'Ticket',433,'2020-07-22 15:30:57',0,0,'&lt;p&gt;Se logra  contactar a servientrega area seguimientos asesora Martha 11:22, informa que el despacho fue ubicado en Bodega que el dia de mañana se debe confirmar proceso de entrega.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-22 15:30:57',1,0,0),(820,'Ticket',448,'2020-07-22 15:31:45',0,0,'&lt;p&gt;Se configuro Equipo y se hizo entrega para despacho a Bucaramanga.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-22 15:31:45',4,0,0),(821,'Ticket',406,'2020-07-22 15:32:04',0,0,'&lt;p&gt;Se configuro Equipo Anyi Daniela Buitrago y se hizo entrega para despacho a Bucaramanga.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-22 15:32:04',4,0,0),(822,'Ticket',458,'2020-07-22 19:19:26',0,0,'&lt;p&gt;Se envió correo al proveedor RentaPC solicitando cambio del equipo.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-22 19:19:26',4,0,0),(823,'Ticket',458,'2020-07-23 13:58:32',0,0,'&lt;p&gt;El día de hoy 23 de julio se le asigna un equipo portátil temporal al usuario para que pueda realizar sus actividades. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-23 13:58:32',1,0,0),(824,'Ticket',461,'2020-07-23 16:42:42',0,0,'&lt;p&gt;Esta solicitud se esta trabajando con el caso # 459&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-23 16:42:42',1,0,0),(825,'Ticket',460,'2020-07-23 16:43:07',0,0,'&lt;p&gt;Esta solicitud se esta trabajando con el caso # 459&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-23 16:43:07',1,0,0),(826,'Ticket',464,'2020-07-23 20:23:48',0,0,'&lt;p&gt;Se realiza llamada al usuario Sandra Londoño para revisar los temas reportados y no fue posible. se le envía menaje vía whatsApp para que se contacte con el área de TI.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-23 20:23:48',1,0,0),(828,'Ticket',465,'2020-07-23 20:39:53',0,0,'&lt;p&gt;Se Solicito reinicio del pc, en caso de continuar con incidencias se solicitara al finalizar el cierre de la localidad  el cambio con proveedor,&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-23 20:39:53',4,0,0),(829,'Ticket',459,'2020-07-23 21:38:55',0,0,'&lt;p&gt;se re configuro pc proxy de la sede Bucaramanga se configura acces point nuevo, se deja en espera puesto una vez finalizo la tardes se perdió gestión sobre los elementos de red.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-23 21:38:55',4,0,0),(830,'Ticket',463,'2020-07-23 21:57:25',0,0,'&lt;p&gt;Se agenda reunión con el asesor de WO para el martes 28 de Julio 8:30 am&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-23 21:57:25',1,0,0),(832,'Ticket',449,'2020-07-24 14:42:46',0,0,'&lt;p&gt;Buen día Karol,&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Tenemos un caso pendiente en la mesa de ayuda. &lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/ticket.form.php?id=449\"&gt;&lt;strong&gt;Novedades GH - Novedad&lt;/strong&gt;&lt;/a&gt; sin embargo no tiene mucha información adicional, me puedes ayudar si  ya cuentas con datos de los usuarios?.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Dice dos usuarios  no sé si el segundo requiere equipo de cómputo o la ubicación, Gracias.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-24 14:42:46',4,0,0),(834,'Ticket',464,'2020-07-24 15:42:10',0,0,'&lt;p&gt;Se realiza revisión del perfil de Sandra y se habilita la opción para crear referencias de inventario. se realizan pruebas con resultado exitoso.&lt;/p&gt;&lt;p&gt;con esto damos por cerrado el caso.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-24 15:42:10',1,0,0),(835,'Ticket',462,'2020-07-24 15:45:36',0,0,'&lt;p&gt;Se realiza configuración del perfil de Sandra sobre el equipo asignado, correo electrónico y OneDrive, se le explica como funciona las herramientas configuradas y como revisarlas.&lt;/p&gt;&lt;p&gt;Se le dice que ella debe siempre utilizar los usuarios asignados y no los de otros usuarios porque esto puede generar perdida de inflacionario, pues ella no estaba utilizando ni el usuario de Windows ni el correo electrónico asignado. &lt;/p&gt;&lt;p&gt;Damos el caso por cerrado.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-24 15:45:36',1,0,0),(836,'Ticket',433,'2020-07-24 16:34:38',0,0,'&lt;p&gt;Equipo en desinfección, para entrega en Fontibon la proxima semana, confirmar dia llamando el Lunes&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-24 16:34:38',1,0,0),(837,'Ticket',402,'2020-07-24 16:36:19',0,0,'&lt;p&gt;En sesion remoto conjunto al proveedor indican que la falla posiblemente este asociada a la contraseña de las VPN, se han solicitado combio de 3 usuario con el mismo error para confirmar si esta es la causa.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-24 16:36:19',1,0,0),(838,'Ticket',469,'2020-07-24 18:36:36',0,0,'&lt;p&gt;Se trato de contactar al usuario para revisar el error reportado pero no fue posible. el caso queda en estado espera.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-24 18:36:36',4,0,0),(839,'Ticket',471,'2020-07-24 21:58:12',0,0,'&lt;p&gt;Buenas Tardes. Camilo el área de tecnología no crea cuentas a clientes o terceros porque es responsabilidad de cada tercero tener su cuenta de correo personal para que le llegue su facturación electrónica, lo anterior es de acuerdo la conversación de hoy.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-24 21:58:12',1,0,0),(840,'Ticket',440,'2020-07-24 22:25:28',0,0,'&lt;meta content=&quot;text/html; charset=iso-8859-1&quot; /&gt;  &lt;div style=&quot;font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);&quot;&gt; Muy buenas tardes .&nbsp; No me han contactado para el soporte.&lt;/div&gt; &lt;div style=&quot;font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);&quot;&gt; &lt;br /&gt; &lt;/div&gt; &lt;div&gt; &lt;div style=&quot;font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);&quot;&gt; &lt;br /&gt; &lt;/div&gt; &lt;div id=&quot;Signature&quot;&gt; &lt;div&gt; &lt;div&gt;&lt;/div&gt; &lt;div style=&quot;font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)&quot;&gt; &lt;/div&gt; &lt;div style=&quot;font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)&quot;&gt; &lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=81&amp;tickets_id=440&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;61c31e0c-d9d62df8-5f11b08bf128d2.84468380&quot; width=&quot;1334&quot; src=&quot;/glpi/front/document.send.php?docid=81&amp;tickets_id=440&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;br /&gt; &lt;/div&gt; &lt;/div&gt; &lt;/div&gt; &lt;/div&gt; &lt;div id=&quot;appendonsend&quot;&gt;&lt;/div&gt; &lt;hr style=&quot;display:inline-block;width:98%&quot; tabindex=&quot;-1&quot; /&gt; &lt;div id=&quot;divRplyFwdMsg&quot; dir=&quot;ltr&quot;&gt;&lt;span style=&quot;font-size:11pt; color: #000000; font-family: Calibri, sans-serif;&quot;&gt;&lt;b&gt;De:&lt;/b&gt; Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Enviado:&lt;/b&gt; viernes, 24 de julio de 2020 12:30 p. m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Jorge Ivan Bermudez R &amp;lt;jorge.bermudez@ecologycolombia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0000440] Caso resuelto Apoyo inconveniente PC&lt;/span&gt; &lt;div&gt;&nbsp;&lt;/div&gt; &lt;/div&gt;  &lt;div&gt; &lt;br /&gt; &lt;br /&gt; &lt;/div&gt;',0,2,'2020-07-24 22:26:01','2020-07-24 22:26:01',1,0,0),(841,'Ticket',476,'2020-07-27 14:08:03',0,0,'&lt;p&gt;Se realiza contacto con el usuarios y se trata de dar apoyo vía AnyDesk pero no fue posible. lo que se evidencia es que la conexión a Internet es muy inestable.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-27 14:08:03',4,0,0),(842,'Ticket',472,'2020-07-27 14:24:17',0,0,'&lt;p&gt;Se realiza validación con el usuario y se le explica que los documentos no se pueden eliminar, que estos si nos e utilizaron se deben anular y este proceso le corresponde a Contabilidad.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-27 14:24:17',4,0,0),(843,'Ticket',476,'2020-07-27 14:35:10',0,0,'&lt;p&gt;Se logra conexión con el equipo y se evidencia que este tiene actualizaciones del sistema operativo pendientes, se procese a actualizar el equipo y reiniciarlo, una vez se realiza este proceso el equipo se conecta a la VPN sin problemas.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-27 14:35:10',4,0,0),(844,'Ticket',440,'2020-07-27 14:38:59',0,0,'&lt;p&gt;Buenos Días. Jorge en los seguimientos que tiene el caso dice que estamos a la espera de que usted  nos de un espacio puesto que no ha sido posible tener acceso al pc.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-27 14:38:59',1,0,0),(845,'Ticket',478,'2020-07-27 15:33:49',0,0,'&lt;p&gt;Se realiza configuración de la resolución según datos adjuntos, por favor realizar pruebas y quedamos atentos. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-27 15:33:49',4,0,0),(846,'Ticket',479,'2020-07-27 17:07:54',0,0,'&lt;p&gt;se contacta a  Luis Mejia, pc de escritorio.  asignado a marcela matiz, imprimir correo office y WO.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-27 17:07:54',4,0,0),(847,'Ticket',467,'2020-07-27 17:09:09',0,0,'&lt;p&gt;Se contacta proveedor se solicita cotización de traslado sin embargo se acercara a validar si es viable y estado del funcionamiento.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-27 17:09:09',4,0,0),(848,'Ticket',475,'2020-07-27 18:58:03',0,0,'&lt;p&gt;Se instala softphone sin embargo se presentan problemas de audio, se estan aplicando actualizaciones del S.O para verificar estado&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-27 18:58:03',4,0,0),(849,'Ticket',469,'2020-07-27 19:50:15',0,0,'&lt;p&gt;Se realiza actualización del sistema de informes y se repara base de Datos, una vez realizado este proceso se generan los informes de forma correcta. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-27 19:50:15',4,0,0),(850,'Ticket',481,'2020-07-28 17:26:43',0,0,'&lt;p&gt;Este caso se cerrar ya que el incidente fue reportado con el &lt;strong&gt;caso 479&lt;/strong&gt;, con el que se le seguirá dando seguimiento.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-28 17:26:43',1,0,0),(851,'Ticket',480,'2020-07-28 17:29:33',0,0,'&lt;p&gt;Se realizo actualización del Release y mantenimiento al sistema, se realizan pruebas y funciona si novedad. &lt;/p&gt;&lt;p&gt;se procede a cerrar el caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-28 17:29:33',4,0,0),(852,'Ticket',483,'2020-07-28 20:49:57',0,0,'&lt;p&gt;Se cargo datos del correo de Juan para validar requerimiento o estado del mismo, sobre los dominios de arintia o ecology no se encuentran datos del usuario Gloria Gallo&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-28 20:49:57',4,0,0),(854,'Ticket',433,'2020-07-28 21:58:58',0,0,'&lt;p&gt;CUN PQR&lt;/p&gt;&lt;h1&gt;912482&lt;/h1&gt;',0,1,'2023-04-24 10:40:34','2020-07-28 21:58:58',1,0,0),(855,'Ticket',485,'2020-07-29 13:06:47',0,0,'&lt;p&gt;En validación Con leidy del estado del WO.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-29 13:06:47',1,0,0),(856,'Ticket',485,'2020-07-29 13:20:31',0,0,'&lt;p&gt;Leidy, se valida el incidente reportado u¿y se evidencia que el sistema no esta caído, lo que presento fue un bloqueo a nivel de su usuario. &lt;/p&gt;&lt;p&gt;Procedemos a cerrar el caso ya que el usuario indica que el sistema esta funcionando con normalidad. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-29 13:20:31',4,0,0),(858,'Ticket',495,'2020-07-30 16:08:06',0,0,'&lt;p&gt;Luisa, si el sistema no le permite realizar modificaciones al los documentos en mención es porque el perfil de su usuario no esta autorizado.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-30 16:08:06',4,0,0),(860,'Ticket',491,'2020-07-30 16:29:14',0,0,'&lt;p&gt;Ya existe un caso creado para esta solicitud con la que se atenderá y procedemos a cerrar este caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-30 16:29:14',1,0,0),(862,'Ticket',463,'2020-07-30 19:34:59',0,0,'&lt;p&gt;Se realizo capacitación el día 28 de Julio y se cubrieron los temas requeridos. con esto podemos concluir con el cierre del caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-30 19:34:59',1,0,0),(863,'Ticket',492,'2020-07-30 20:03:06',0,0,'&lt;p&gt;Se trata de hacer contacto con el usuario y no fue posible. se procede a dejar el caso en espera.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-30 20:03:06',1,0,0),(864,'Ticket',490,'2020-07-30 20:10:32',0,0,'&lt;p&gt;Se realiza contacto con el usuario, quien manifiesta estar en reunión y no puede atendernos.&lt;/p&gt;&lt;p&gt;el caso quede en espera.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-30 20:10:32',1,0,0),(865,'Ticket',490,'2020-07-30 20:54:37',0,0,'&lt;p&gt;Se consulta con Katherine e indica que es una sesion grabada que se sube al drive de comunicados@arintia y a ella le remiten el link  para compartirlo.  se validara con Catherine Hernandez contraseña de la cuenta o proceso.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-30 20:54:37',1,0,0),(866,'Ticket',483,'2020-07-30 20:57:40',0,0,'&lt;p&gt;se coordina para el día Lunes 03/08/2020 la adición del pst que sera copia de la cuenta de Leidy Betancur&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-30 20:57:40',4,0,0),(867,'Ticket',486,'2020-07-30 20:59:50',0,0,'&lt;p&gt;se toma equipo por remoto y se ajustan estilos visuales, se están solicitando algunos elementos al proveedor para realziar cambio.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-30 20:59:50',4,0,0),(869,'Ticket',493,'2020-07-30 21:02:26',0,0,'&lt;p&gt;Se llama a usuario quien informa que juan londoño dejo equipo funcionando un día antes de irse.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-07-30 21:02:26',1,0,0),(870,'Ticket',479,'2020-07-30 21:22:02',0,0,'&lt;p&gt;Estimad@ Luisa,&lt;/p&gt;&lt;p&gt;Gracias por comunicarte con el equipo de soporte técnico de Arintia Group SAS.&lt;/p&gt;&lt;p&gt;Te comento que ya se hizo la Revisión del disco duro del equipo, mensaje que estaba mostrando al prenderlo. Con esto procedemos a cerrar el caso y no dudes en contactarnos.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-07-30 21:22:02',1,0,0),(871,'Ticket',458,'2020-07-31 14:15:51',0,0,'&lt;p&gt;Se despacho equipo para la ciudad de Medellin&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-31 14:15:51',4,0,0),(872,'Ticket',496,'2020-07-31 15:35:12',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Se generó reporte por  línea telefónica  al proveedor de internet de Bucaramanga, esto referente a fallas a intermitencia sobre la red, nos informan que desde cerca de las 10:00 de la mañana tienen un incidente masivo sobre parte de la región de Santander y todo Barrancabermeja por lo cual el reporte quedo asociado y a espera de respuesta.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-31 15:35:12',4,0,0),(873,'Ticket',433,'2020-07-31 16:07:53',0,0,'&lt;p&gt;se contacta a servientrega indican que por tener PQR se debe esperar respuesta de 1 a 15 dias &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-31 16:07:53',1,0,0),(874,'Ticket',489,'2020-07-31 16:34:45',0,0,'&lt;p&gt;se modifico firma pendiente asociar al correo &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-31 16:34:45',4,0,0),(875,'Ticket',406,'2020-07-31 17:04:23',0,0,'&lt;p&gt;Equipo en la Amsa Bucaramanga Anyi se encuentra con licencia de incapacidad y hasta el lunes 03/07/2020 se hará sesión remota para confirmar funcionamiento.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-31 17:04:23',4,0,0),(876,'Ticket',487,'2020-07-31 19:36:45',0,0,'&lt;p&gt;se solicitaron equipos portatiles. licencias de office disponibles para asignacion.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-07-31 19:36:45',4,0,0),(877,'Ticket',504,'2020-08-03 16:09:21',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Por favor tener en cuenta que a la mesa de ayuda se deben enviar solo incidentes y requerimientos, cuando sean temas de facturación enviar un correo a uno de los analistas del área de tecnología&lt;/p&gt;&lt;p&gt;Cordialmente.&lt;/p&gt;&lt;p&gt;Felipe Rodriguez&lt;/p&gt;&lt;p&gt;Auxiliar de Tecnología &lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-08-03 16:09:21',1,0,0),(878,'Ticket',499,'2020-08-03 16:09:53',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Por favor tener en cuenta que a la mesa de ayuda se deben enviar solo incidentes y requerimientos, cuando sean temas de facturación enviar un correo a uno de los analistas del área de tecnología&lt;/p&gt;&lt;p&gt;Cordialmente.&lt;/p&gt;&lt;p&gt;Felipe Rodriguez&lt;/p&gt;&lt;p&gt;Auxiliar de Tecnología &lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-08-03 16:09:53',1,0,0),(879,'Ticket',498,'2020-08-03 16:24:41',0,0,'&lt;p&gt;Buenos Días. Se realiza revisión del acceso a la aplicación y se corrige el error.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-03 16:24:41',4,0,0),(880,'Ticket',500,'2020-08-03 16:27:07',0,0,'&lt;p&gt;Se intenta realizar contacto con el usuario para realizar unas pruebas y no fue posible. Se volverá a contactar el usuario a las 2:00 PM&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-03 16:27:07',1,0,0),(881,'Ticket',507,'2020-08-03 17:07:51',0,0,'&lt;meta content=&quot;text/html; charset=iso-8859-1&quot; /&gt;  &lt;div style=&quot;font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);&quot;&gt; &lt;span style=&quot;color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt;&quot;&gt;Buenas tardes&lt;/span&gt;&lt;br /&gt; &lt;/div&gt; &lt;div&gt; &lt;div style=&quot;font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);&quot;&gt; &lt;br /&gt; &lt;/div&gt; &lt;div style=&quot;font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);&quot;&gt; Solicito amablemente me colaboren con el arreglo del sistema, en este momento no he podido ingresar.&lt;/div&gt; &lt;div style=&quot;font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);&quot;&gt; &lt;br /&gt; &lt;/div&gt; &lt;div style=&quot;font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);&quot;&gt; Cordialmente,&lt;/div&gt; &lt;div id=&quot;Signature&quot;&gt; &lt;div&gt; &lt;div&gt;&lt;/div&gt; &lt;div style=&quot;font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)&quot;&gt; &lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=79&amp;tickets_id=507&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;61c31e0c-d9d62df8-5f10ca626db6d4.60240197&quot; width=&quot;960&quot; src=&quot;/glpi/front/document.send.php?docid=79&amp;tickets_id=507&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;br /&gt; &lt;/div&gt; &lt;/div&gt; &lt;/div&gt; &lt;/div&gt; &lt;div id=&quot;appendonsend&quot;&gt;&lt;/div&gt; &lt;div style=&quot;font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)&quot;&gt; &lt;br /&gt; &lt;/div&gt; &lt;hr tabindex=&quot;-1&quot; style=&quot;display:inline-block; width:98%&quot; /&gt; &lt;div id=&quot;divRplyFwdMsg&quot; dir=&quot;ltr&quot;&gt;&lt;span style=&quot;font-size:11pt; color: #000000; font-family: Calibri, sans-serif;&quot;&gt;&lt;b&gt;De:&lt;/b&gt; Mesa de Ayuda TI &amp;lt;soporteti@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Enviado:&lt;/b&gt; lunes, 3 de agosto de 2020 12:29 p. m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Andrea Katherine Soler Casas &amp;lt;katherine.soler@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0000507] Nuevo caso ERROR EN EL SISTEMA&lt;/span&gt; &lt;div&gt;&nbsp;&lt;/div&gt; &lt;/div&gt; &lt;div&gt; &lt;br /&gt; &lt;br /&gt; &lt;/div&gt;',0,2,'2023-04-24 09:37:04','2020-08-03 17:08:01',1,0,0),(883,'Ticket',508,'2020-08-03 17:48:12',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;kjimenez@ecologycolombia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;kjimenez&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;ecologycolombia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;kjimenez&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address might be misspelled or might not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;                         &lt;b&gt;Retype the recipient\'s address, then resend the message -&lt;/b&gt; If you\'re using Outlook, open this non-delivery report message and click &lt;b&gt;Send Again&lt;/b&gt; from the menu or ribbon. In Outlook on the web, select this message, and then click the \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" link located just above the message preview window. In the To or Cc line, delete and then retype the entire recipient\'s address (ignore any address suggestions). After typing the complete address, click &lt;b&gt;Send&lt;/b&gt; to resend the message. If you\'re using an email program other than Outlook or Outlook on the web, follow its standard way for resending a message. Just be sure to delete and retype the recipient\'s entire address before resending it.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Remove the recipient from the recipient Auto-Complete List, then resend the message -&lt;/b&gt; If you\'re using Outlook or Outlook on the web, follow the steps in the \"Remove the recipient from the recipient Auto-Complete List\" section of &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;. Then resend the message. Be sure to delete and retype the recipient\'s entire address before clicking &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Contact the recipient by some other means,&lt;/b&gt; (by phone, for example) to confirm you\'re using the right address. Ask them if they\'ve set up an email forwarding rule that could be forwarding your message to an incorrect address.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, ask the recipient to tell their email admin about the problem, and give them the error (and the name of the server that reported it) shown below. It\'s likely that only the recipient\'s email admin can fix this problem.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717197\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.4.1&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurred because a message was sent to an email address hosted by Office 365, but the address doesn\'t exist in the receiving organization\'s Office 365 directory. Directory Based Edge Blocking (DBEB) is enabled for ecologycolombia.com, and DBEB rejects messages addressed to recipients who don\'t exist in the receiving organization\'s Office 365 directory. This error is reported by the recipient domain\'s email server, but most often it can be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check that the email address exists and is correct - &lt;/b&gt;Confirm that the recipient address exists in your Office 365 directory, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories - &lt;/b&gt;Make sure directory synchronization is working correctly, and that the recipient\'s email address exists in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check for errant forwarding rules - &lt;/b&gt;Check for forwarding rules for the original recipient that might be trying to forward the message to an invalid address. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Forwarding or Inbox Rules features.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure the recipient has a valid license - &lt;/b&gt;Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license to them (Users &amp;gt; Active Users &amp;gt; Select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure that mail flow settings and MX records are correct - &lt;/b&gt;Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are set up correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/3/2020 6:48:06 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;kjimenez@ecologycolombia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000508] Nuevo usuario entre solicitantes Configuración VPN&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BN7NAM10FT003.eop-nam10.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB4052.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BN7NAM10FT003.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:48:08 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR07CA0030.namprd07.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:48:09 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:48:09 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB4052.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=A4VW4Nx94CCOm9INMCdSbb1/jkRaOcQHdoi4U8AUL3QsXph5y9Q0w4HOk9YUyq5ZJO2Wz4yhg7ggL5NZTZW/4ABH79hquU7YRDxZozVx2aNiU9rh5b5DAgcdgy1/Pzm+QPCi+uS0s/UvhDefpcFpbZLIxZ6ASkN3ZwlaPALIiZBHhbNHVP45zdzFqv1OxNgpAeTK4TD/kM0WX97OuHxOqOJLsgIa4l/n6mKCExGuynT0qRFmzn2BuyDOM09iH/gSqR/VYoQbaL/8OPEwP+9kzqHri9fVUNpzo43VsEED5yIjhhg4lRIDTwAyMfBxFPsSWfUgSsCNnmy7jXNarhbtEw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=upV/t05EUDFMYxI6z1Jyis0rtqjySY6KbvCvulo4E1k=;  b=m9y3wqfPy92CVswcxwMZM+SENDwYYD9EFg3q/HCOIjfUG/Xo0wuTgYnaabtsxJjvdzbA1a5T94uy8c7n2ktX5HbTZQk7SPixjC0bM2mirxuyL4naK0xFY/++A+aRIk9zU+zyI3k1aAtPrbANVsILa2GhdPYqt6DO4UrBUJ1panK8VrvPCDlzvfvNjZMgO6knYkA/YzHmIr7Wxr+7M9wGKfiAHYzZpPg120tqYaM/BJn19aTTrzpNGv0KHET+PFZVEArdX93rAIidJfoHYsDl3EjHgdMhqPdXag0LDeTUa8G0Z30XCH9qEwqnf77nFmcdCks0UEwfVxuvFFMLXkhLcg== ARC-Authentication-Results: i=1; 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Mon, 3 Aug  2020 18:48:09 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11%3]) with mapi id 15.20.3239.021; Mon, 3 Aug 2020  18:48:09 +0000 Date: Mon, 3 Aug 2020 13:48:06 -0500 To: =?utf-8?Q?Katherinne_Ivonne_Jim=C3=A9nez_Sarmiento?= &amp;lt;kjimenez@ecologycolombia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000508]_Nuevo_usuario_entre_solicitantes_Configuraci?=  =?utf-8?Q?=C3=B3n_VPN?= Message-ID: &amp;lt;GLPI-508.1596480466.415295350@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-508&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_M1cclPgMIiWtIwPd63PFifnsto006re7L6KCEoWLZjk\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR07CA0030.namprd07.prod.outlook.com  (2603:10b6:208:1a0::40) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR07CA0030.namprd07.prod.outlook.com (2603:10b6:208:1a0::40) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3239.17 via Frontend Transport; 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 Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-08-03 17:49:01','2020-08-03 17:49:01',1,0,0),(884,'Ticket',508,'2020-08-03 17:49:18',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;kjimenez@ecologycolombia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;kjimenez&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;ecologycolombia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;kjimenez&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address might be misspelled or might not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;                         &lt;b&gt;Retype the recipient\'s address, then resend the message -&lt;/b&gt; If you\'re using Outlook, open this non-delivery report message and click &lt;b&gt;Send Again&lt;/b&gt; from the menu or ribbon. In Outlook on the web, select this message, and then click the \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" link located just above the message preview window. In the To or Cc line, delete and then retype the entire recipient\'s address (ignore any address suggestions). After typing the complete address, click &lt;b&gt;Send&lt;/b&gt; to resend the message. If you\'re using an email program other than Outlook or Outlook on the web, follow its standard way for resending a message. Just be sure to delete and retype the recipient\'s entire address before resending it.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Remove the recipient from the recipient Auto-Complete List, then resend the message -&lt;/b&gt; If you\'re using Outlook or Outlook on the web, follow the steps in the \"Remove the recipient from the recipient Auto-Complete List\" section of &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;. Then resend the message. Be sure to delete and retype the recipient\'s entire address before clicking &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Contact the recipient by some other means,&lt;/b&gt; (by phone, for example) to confirm you\'re using the right address. Ask them if they\'ve set up an email forwarding rule that could be forwarding your message to an incorrect address.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, ask the recipient to tell their email admin about the problem, and give them the error (and the name of the server that reported it) shown below. It\'s likely that only the recipient\'s email admin can fix this problem.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717197\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.4.1&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurred because a message was sent to an email address hosted by Office 365, but the address doesn\'t exist in the receiving organization\'s Office 365 directory. Directory Based Edge Blocking (DBEB) is enabled for ecologycolombia.com, and DBEB rejects messages addressed to recipients who don\'t exist in the receiving organization\'s Office 365 directory. This error is reported by the recipient domain\'s email server, but most often it can be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check that the email address exists and is correct - &lt;/b&gt;Confirm that the recipient address exists in your Office 365 directory, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories - &lt;/b&gt;Make sure directory synchronization is working correctly, and that the recipient\'s email address exists in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check for errant forwarding rules - &lt;/b&gt;Check for forwarding rules for the original recipient that might be trying to forward the message to an invalid address. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Forwarding or Inbox Rules features.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure the recipient has a valid license - &lt;/b&gt;Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license to them (Users &amp;gt; Active Users &amp;gt; Select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure that mail flow settings and MX records are correct - &lt;/b&gt;Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are set up correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/3/2020 6:49:13 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;kjimenez@ecologycolombia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000508] Nuevo seguimiento para esta incidencia Configuración VPN&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BN7NAM10FT026.eop-nam10.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB4052.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BN7NAM10FT026.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:49:15 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR20CA0061.namprd20.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:49:16 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:49:16 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB4052.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=VYObyLCvEFIsCtSKllL1tVAeWHeCrinngfsPEd60tCx9GTs5w5ygwQi/+3BljJvre/4ZpUOIdw66Yk0lDf90dG5jHaYQT8aNK879EX4gw9704ePoxfsYWb/wByfYUmH0ZIYBN1nldYd7241AR2AS9GnjVFTLSRatvR669yVvAwTG52/VDpw7x3An83sbrdtrZk1WzHemAPitzWcbqsC+rTH/QCkqmhJKX2l7aGMybanf4k+aJmd6kt3pZWC15W3ibzm2I2xaPq6C9sFQeyhu+L39E8usxLXJzryfcFst7lpyG6X12v3BZpySCIJiJv4RMIy4/LXepprr9QEYSv5Zdw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=jhTiyM/8eP8kTO7i3qktsHkyEmyLWfV8/TmHa2n1EYQ=;  b=FvlGyq/lVh2FOq1r8z+pEdl7f1vC2MAwCraWX7nFahwFSCCRnbRdv5W/Mjn7lYNAIWxbm5wVqOhCRFFTX3j6MLSpVrmoJ7N2mfkfSY8fIp5WyqfEMPq2pe7WHqrZEW3+UxMr92ttjZVkdtK1Lu2PES0niV2ZHLn0CXZRgtPuKCnSYhdu/2+I/rrpGlhUKMuoQ+u6tieddDAGCXNqplcgFOvE6D2aqOcrIPu0usdYN1Trf5YwdUoC5yN8kVgS3e1kUOcvO1DAAGmd2AKDdBotsXadj9WIzbKFTGjhHLQlgCkuXKgE8RciM8N3BEYNDK2PKiZK0H2Zreq+SKUIzNUGyw== ARC-Authentication-Results: i=1; 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Mon, 3 Aug  2020 18:49:16 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11%3]) with mapi id 15.20.3239.021; Mon, 3 Aug 2020  18:49:16 +0000 Date: Mon, 3 Aug 2020 13:49:13 -0500 To: =?utf-8?Q?Katherinne_Ivonne_Jim=C3=A9nez_Sarmiento?= &amp;lt;kjimenez@ecologycolombia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000508]_Nuevo_seguimiento_para_esta_incidencia_Configur?=  =?utf-8?Q?aci=C3=B3n_VPN?= Message-ID: &amp;lt;GLPI-508.1596480547.1589430794@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-508&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_jLY7MqVbWWy436nNYWXj2oE64CilqEm7ov6Nm0VqRo\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR20CA0061.namprd20.prod.outlook.com  (2603:10b6:208:235::30) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR20CA0061.namprd20.prod.outlook.com (2603:10b6:208:235::30) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3239.17 via Frontend Transport; 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          &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;kjimenez@ecologycolombia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;kjimenez&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;ecologycolombia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;kjimenez&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address might be misspelled or might not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;                         &lt;b&gt;Retype the recipient\'s address, then resend the message -&lt;/b&gt; If you\'re using Outlook, open this non-delivery report message and click &lt;b&gt;Send Again&lt;/b&gt; from the menu or ribbon. In Outlook on the web, select this message, and then click the \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" link located just above the message preview window. In the To or Cc line, delete and then retype the entire recipient\'s address (ignore any address suggestions). After typing the complete address, click &lt;b&gt;Send&lt;/b&gt; to resend the message. If you\'re using an email program other than Outlook or Outlook on the web, follow its standard way for resending a message. Just be sure to delete and retype the recipient\'s entire address before resending it.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Remove the recipient from the recipient Auto-Complete List, then resend the message -&lt;/b&gt; If you\'re using Outlook or Outlook on the web, follow the steps in the \"Remove the recipient from the recipient Auto-Complete List\" section of &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;. Then resend the message. Be sure to delete and retype the recipient\'s entire address before clicking &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Contact the recipient by some other means,&lt;/b&gt; (by phone, for example) to confirm you\'re using the right address. Ask them if they\'ve set up an email forwarding rule that could be forwarding your message to an incorrect address.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, ask the recipient to tell their email admin about the problem, and give them the error (and the name of the server that reported it) shown below. It\'s likely that only the recipient\'s email admin can fix this problem.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717197\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.4.1&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurred because a message was sent to an email address hosted by Office 365, but the address doesn\'t exist in the receiving organization\'s Office 365 directory. Directory Based Edge Blocking (DBEB) is enabled for ecologycolombia.com, and DBEB rejects messages addressed to recipients who don\'t exist in the receiving organization\'s Office 365 directory. This error is reported by the recipient domain\'s email server, but most often it can be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check that the email address exists and is correct - &lt;/b&gt;Confirm that the recipient address exists in your Office 365 directory, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories - &lt;/b&gt;Make sure directory synchronization is working correctly, and that the recipient\'s email address exists in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check for errant forwarding rules - &lt;/b&gt;Check for forwarding rules for the original recipient that might be trying to forward the message to an invalid address. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Forwarding or Inbox Rules features.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure the recipient has a valid license - &lt;/b&gt;Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license to them (Users &amp;gt; Active Users &amp;gt; Select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure that mail flow settings and MX records are correct - &lt;/b&gt;Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are set up correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/3/2020 6:50:15 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;kjimenez@ecologycolombia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000508] Nuevo seguimiento para esta incidencia Configuración VPN&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BN7NAM10FT033.eop-nam10.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB4002.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BN7NAM10FT033.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:50:17 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BL0PR0102CA0061.prod.exchangelabs.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:50:18 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:50:18 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB4002.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=Q/xSGX9y5SnoT2K1Iv49Bm01gKhL9x8YxGvrMGYKi+QF5BhnfVCXHy5QOtT+kZXQXr0ObPWK4zk+t1z1dcn4RV7PDnnEYmkxEBfPUuy1y/VpDx54CKxcau7FNmTTEwbP8yddxgiBu1bifzyEauMKc0lYKVok1HSDXQ3BNo+8ZZ9rWAXOUoTfzDTdTp7rAPYQwBcFASVznzFXdbFol51QkvFxYEvjxaO/wPQx8r56KR7jsJgbAKb+Fk8xVRhuPXYiPc2/Z1JJTK8dcgQ9kmqTGNwSHm7bs880h9Drtlb8ekZTEXgcEOaQr1E1gt5PESLphI3l/JfqudhYtryZOFVZ9Q== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=GUeVfDbbpGVRMeHWDipBUpj+u7doXnzmbXL5RPMLRlQ=;  b=C/H72RLzUr5E5iuRUhCJ+LnwXmkC/WenxdA7sFMi26JjB+jqg5/wMijZAsO2rXq4I2A1PfKuglMuM3zV6gOCONJxuXs4EnoYFdvbK82VsazwJFmDzm2rbE4K5cqKuwQ5kqHcfrXB5o/7EqgtvujMd9JMQpo4uuCJnnkEOOUItxgHYk/BDTs1/HzRhXnFkIaF1LumNAPTYQSDTIR5jTxwi7wzDQQpYfm3RuEP9pSF6Y422BuEURLXa5aS0lKJmzQUMdCs2nOpjbqx+HO0HgXitYp05g6UL4ZWDTrK5EY9S4P3uYkrIP2dz1F39m+++4/IMWVzdc09LXx96G0+RmG+3A== ARC-Authentication-Results: i=1; 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Mon, 3 Aug  2020 18:50:18 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11%3]) with mapi id 15.20.3239.021; Mon, 3 Aug 2020  18:50:18 +0000 Date: Mon, 3 Aug 2020 13:50:15 -0500 To: =?utf-8?Q?Katherinne_Ivonne_Jim=C3=A9nez_Sarmiento?= &amp;lt;kjimenez@ecologycolombia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000508]_Nuevo_seguimiento_para_esta_incidencia_Configur?=  =?utf-8?Q?aci=C3=B3n_VPN?= Message-ID: &amp;lt;GLPI-508.1596480608.515159440@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-508&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_48NcuEF4A7YPLNy5ujplmcKE1tKK9FQXS8tq4Fqw4\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BL0PR0102CA0061.prod.exchangelabs.com  (2603:10b6:208:25::38) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BL0PR0102CA0061.prod.exchangelabs.com (2603:10b6:208:25::38) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3239.17 via Frontend Transport; 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 Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-08-03 17:51:01','2020-08-03 17:51:01',1,0,0),(886,'Ticket',508,'2020-08-03 17:51:20',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;kjimenez@ecologycolombia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;kjimenez&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;ecologycolombia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;kjimenez&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address might be misspelled or might not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;                         &lt;b&gt;Retype the recipient\'s address, then resend the message -&lt;/b&gt; If you\'re using Outlook, open this non-delivery report message and click &lt;b&gt;Send Again&lt;/b&gt; from the menu or ribbon. In Outlook on the web, select this message, and then click the \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" link located just above the message preview window. In the To or Cc line, delete and then retype the entire recipient\'s address (ignore any address suggestions). After typing the complete address, click &lt;b&gt;Send&lt;/b&gt; to resend the message. If you\'re using an email program other than Outlook or Outlook on the web, follow its standard way for resending a message. Just be sure to delete and retype the recipient\'s entire address before resending it.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Remove the recipient from the recipient Auto-Complete List, then resend the message -&lt;/b&gt; If you\'re using Outlook or Outlook on the web, follow the steps in the \"Remove the recipient from the recipient Auto-Complete List\" section of &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;. Then resend the message. Be sure to delete and retype the recipient\'s entire address before clicking &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Contact the recipient by some other means,&lt;/b&gt; (by phone, for example) to confirm you\'re using the right address. Ask them if they\'ve set up an email forwarding rule that could be forwarding your message to an incorrect address.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, ask the recipient to tell their email admin about the problem, and give them the error (and the name of the server that reported it) shown below. It\'s likely that only the recipient\'s email admin can fix this problem.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717197\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.4.1&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurred because a message was sent to an email address hosted by Office 365, but the address doesn\'t exist in the receiving organization\'s Office 365 directory. Directory Based Edge Blocking (DBEB) is enabled for ecologycolombia.com, and DBEB rejects messages addressed to recipients who don\'t exist in the receiving organization\'s Office 365 directory. This error is reported by the recipient domain\'s email server, but most often it can be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check that the email address exists and is correct - &lt;/b&gt;Confirm that the recipient address exists in your Office 365 directory, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories - &lt;/b&gt;Make sure directory synchronization is working correctly, and that the recipient\'s email address exists in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check for errant forwarding rules - &lt;/b&gt;Check for forwarding rules for the original recipient that might be trying to forward the message to an invalid address. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Forwarding or Inbox Rules features.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure the recipient has a valid license - &lt;/b&gt;Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license to them (Users &amp;gt; Active Users &amp;gt; Select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure that mail flow settings and MX records are correct - &lt;/b&gt;Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are set up correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/3/2020 6:51:15 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;kjimenez@ecologycolombia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000508] Nuevo seguimiento para esta incidencia Configuración VPN&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [DM6NAM10FT029.eop-nam10.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB4002.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;DM6NAM10FT029.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:51:17 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR04CA0001.namprd04.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:51:18 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:51:18 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB4002.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=cCmsEroPj7HKVMqKQE/3ETab6RTX0mp+02b06OKVC9dNemi1GpjeOZnc1nQUnPuS9oOEy/32JSPEGWq2/fWM2yd9auhX4nsAspWZOiDlQ4piMrGdcLjebwUV7T370MhEF1zBEiRwBZPbsDUS5SC2Zbv65IOAPk3d4895vu2JXGK9Ba5TKis/m5rmi7EIGoVrDLzAI/XpSf3o5SI/q8b67+uGpfy3cpTFH8kdsFTavhMEpHj9cInX1VuRIwHPc42a0xrwscXvKwU//5zR+N7ftwjt/6rje8OhoQIuEulJrW6zLp1NBP/ykF8BXkFCg0KASNnhi6+z2XBcq5Jhi6YhAg== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=5B0RMPMlQfGfxH0RyXtZQp8ygwqidEA64FFazbFxVic=;  b=gp2EStMh3D1zW0YfdDjVQlDemi823i1OzRPpDMfW2ufX+wFM3WH2ZDMAii4KEJRhJGjskng7Dag6Zzie6fMZQUa8jpMsGi8kxvNaIsIcjRqzM5K/DgLsPjux8v0hbnMher1m3jip2Z9qNXrLE4zeitqYGHGWLjFkEkPdCPWzZk8wBqIuZe+Om3aPvgh+s/hYBFTjORBFpdzhDCaqQAlUDZIdIWL+OvPk9iQ/JIm4JnNhKIqpbAz9ykrfjrrH9uUmrrDxOYlyW3ocpnDM24A+rkPJKNi0aHambWzBs5YURbZWz9OmqWQKogTqFkPLVcWylVoqQU+F9pBq3Zv5ipxJfA== ARC-Authentication-Results: i=1; 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Mon, 3 Aug  2020 18:51:18 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11%3]) with mapi id 15.20.3239.021; Mon, 3 Aug 2020  18:51:18 +0000 Date: Mon, 3 Aug 2020 13:51:15 -0500 To: =?utf-8?Q?Katherinne_Ivonne_Jim=C3=A9nez_Sarmiento?= &amp;lt;kjimenez@ecologycolombia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000508]_Nuevo_seguimiento_para_esta_incidencia_Configur?=  =?utf-8?Q?aci=C3=B3n_VPN?= Message-ID: &amp;lt;GLPI-508.1596480668.564298948@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-508&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_E4eaJMoTyaem76Cthz2Aye5dwooWYWhaaHQtsrHDPnk\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR04CA0001.namprd04.prod.outlook.com  (2603:10b6:208:d4::14) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR04CA0001.namprd04.prod.outlook.com (2603:10b6:208:d4::14) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3239.16 via Frontend Transport; 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 Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-08-03 17:52:01','2020-08-03 17:52:01',1,0,0),(887,'Ticket',508,'2020-08-03 17:52:21',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;kjimenez@ecologycolombia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;kjimenez&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;ecologycolombia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;kjimenez&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address might be misspelled or might not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;                         &lt;b&gt;Retype the recipient\'s address, then resend the message -&lt;/b&gt; If you\'re using Outlook, open this non-delivery report message and click &lt;b&gt;Send Again&lt;/b&gt; from the menu or ribbon. In Outlook on the web, select this message, and then click the \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" link located just above the message preview window. In the To or Cc line, delete and then retype the entire recipient\'s address (ignore any address suggestions). After typing the complete address, click &lt;b&gt;Send&lt;/b&gt; to resend the message. If you\'re using an email program other than Outlook or Outlook on the web, follow its standard way for resending a message. Just be sure to delete and retype the recipient\'s entire address before resending it.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Remove the recipient from the recipient Auto-Complete List, then resend the message -&lt;/b&gt; If you\'re using Outlook or Outlook on the web, follow the steps in the \"Remove the recipient from the recipient Auto-Complete List\" section of &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;. Then resend the message. Be sure to delete and retype the recipient\'s entire address before clicking &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Contact the recipient by some other means,&lt;/b&gt; (by phone, for example) to confirm you\'re using the right address. Ask them if they\'ve set up an email forwarding rule that could be forwarding your message to an incorrect address.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, ask the recipient to tell their email admin about the problem, and give them the error (and the name of the server that reported it) shown below. It\'s likely that only the recipient\'s email admin can fix this problem.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717197\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.4.1&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurred because a message was sent to an email address hosted by Office 365, but the address doesn\'t exist in the receiving organization\'s Office 365 directory. Directory Based Edge Blocking (DBEB) is enabled for ecologycolombia.com, and DBEB rejects messages addressed to recipients who don\'t exist in the receiving organization\'s Office 365 directory. This error is reported by the recipient domain\'s email server, but most often it can be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check that the email address exists and is correct - &lt;/b&gt;Confirm that the recipient address exists in your Office 365 directory, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories - &lt;/b&gt;Make sure directory synchronization is working correctly, and that the recipient\'s email address exists in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check for errant forwarding rules - &lt;/b&gt;Check for forwarding rules for the original recipient that might be trying to forward the message to an invalid address. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Forwarding or Inbox Rules features.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure the recipient has a valid license - &lt;/b&gt;Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license to them (Users &amp;gt; Active Users &amp;gt; Select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure that mail flow settings and MX records are correct - &lt;/b&gt;Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are set up correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/3/2020 6:52:16 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;kjimenez@ecologycolombia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000508] Nuevo seguimiento para esta incidencia Configuración VPN&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BN7NAM10FT046.eop-nam10.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB4002.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BN7NAM10FT046.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:52:18 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR08CA0020.namprd08.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:52:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:52:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB4002.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=JN9Tu51JQ8gBHF5zdWlfPL9YrC4YcypPX4QwP7kOG2WXMRb+JuicJNgc1YoSfv8TayWpsQKwXIxpjvBPh2qwWdSjH+5sVin+5+egEhKN2hoz8/IEpgZOBgTEKQQYlpJ6YZqUoAlPek33/Sk5CByONlnESIqwm16E9AgEiGXiWDs2w0l6QbwpH56R0+83879d23ebSSu8Fcm0/F/xqhc8P1nZ1Zz5dpREGmZOucVy7qLsNpXoZ1sH5QippOGbj+5lx1B7DzLJ/uvkycKHcNZC7eovfhbFj9pjy/VQ9HjK6Nz4QIU1jOTrRooihnxiJ5WU3Hs5TXi7zfb2Ruk7ahRg5g== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=QpJ7Jkj6jVGwBQqRQmdfNJqWXLlWJnYF2qLSWCMWd2M=;  b=Wa6hPS3dHxF6tTPNMGzjtFDRuDX+4BBvdr2zRN81IrNBQKUpNBHYJVbjArihn8h0hlGGsLSnneCiXhjplBV/l2SgppdsYdMpGBXNsUG2MZXLKRZdzcty8AE7ZNbnP4OEDYg7MY9gCV3Qv9gO5lmMIyZtmI62ceUAgrmOkklP2Aspqvf16ywSswG3FTEqX3x0gtvl5pNp7f58gAalmgfxPWcNvI9kynHsXsAJg/iQx6nTQpULKNy1l2qbcVe6v6zFdZczDRKP/qSI3Jn8eS8+HtxQ7AU9MbJ8UMSN2F0yEUNVvoNrs9+Y1Sg+fJCrQ89bu7eNDJy33NTsKle1tvEJBA== ARC-Authentication-Results: i=1; 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Mon, 3 Aug  2020 18:52:19 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11%3]) with mapi id 15.20.3239.021; Mon, 3 Aug 2020  18:52:19 +0000 Date: Mon, 3 Aug 2020 13:52:16 -0500 To: =?utf-8?Q?Katherinne_Ivonne_Jim=C3=A9nez_Sarmiento?= &amp;lt;kjimenez@ecologycolombia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000508]_Nuevo_seguimiento_para_esta_incidencia_Configur?=  =?utf-8?Q?aci=C3=B3n_VPN?= Message-ID: &amp;lt;GLPI-508.1596480729.1857623241@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-508&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_3d5Ne01YGYSEYxdoERBbTLMI1VC8yEkkTVnb6mO4\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR08CA0020.namprd08.prod.outlook.com  (2603:10b6:208:239::25) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR08CA0020.namprd08.prod.outlook.com (2603:10b6:208:239::25) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3239.17 via Frontend Transport; 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 Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-08-03 17:53:01','2020-08-03 17:53:01',1,0,0),(888,'Ticket',507,'2020-08-03 17:53:52',0,0,'&lt;p&gt;Alandrea, ya se ha realizado la corrección al ingreso de la Aplicación. intenta nuevamente&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-03 17:53:52',4,0,0),(889,'Ticket',508,'2020-08-03 17:53:21',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;kjimenez@ecologycolombia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;kjimenez&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;ecologycolombia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;kjimenez&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address might be misspelled or might not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;                         &lt;b&gt;Retype the recipient\'s address, then resend the message -&lt;/b&gt; If you\'re using Outlook, open this non-delivery report message and click &lt;b&gt;Send Again&lt;/b&gt; from the menu or ribbon. In Outlook on the web, select this message, and then click the \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" link located just above the message preview window. In the To or Cc line, delete and then retype the entire recipient\'s address (ignore any address suggestions). After typing the complete address, click &lt;b&gt;Send&lt;/b&gt; to resend the message. If you\'re using an email program other than Outlook or Outlook on the web, follow its standard way for resending a message. Just be sure to delete and retype the recipient\'s entire address before resending it.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Remove the recipient from the recipient Auto-Complete List, then resend the message -&lt;/b&gt; If you\'re using Outlook or Outlook on the web, follow the steps in the \"Remove the recipient from the recipient Auto-Complete List\" section of &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;. Then resend the message. Be sure to delete and retype the recipient\'s entire address before clicking &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Contact the recipient by some other means,&lt;/b&gt; (by phone, for example) to confirm you\'re using the right address. Ask them if they\'ve set up an email forwarding rule that could be forwarding your message to an incorrect address.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, ask the recipient to tell their email admin about the problem, and give them the error (and the name of the server that reported it) shown below. It\'s likely that only the recipient\'s email admin can fix this problem.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717197\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.4.1&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurred because a message was sent to an email address hosted by Office 365, but the address doesn\'t exist in the receiving organization\'s Office 365 directory. Directory Based Edge Blocking (DBEB) is enabled for ecologycolombia.com, and DBEB rejects messages addressed to recipients who don\'t exist in the receiving organization\'s Office 365 directory. This error is reported by the recipient domain\'s email server, but most often it can be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check that the email address exists and is correct - &lt;/b&gt;Confirm that the recipient address exists in your Office 365 directory, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories - &lt;/b&gt;Make sure directory synchronization is working correctly, and that the recipient\'s email address exists in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check for errant forwarding rules - &lt;/b&gt;Check for forwarding rules for the original recipient that might be trying to forward the message to an invalid address. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Forwarding or Inbox Rules features.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure the recipient has a valid license - &lt;/b&gt;Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license to them (Users &amp;gt; Active Users &amp;gt; Select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure that mail flow settings and MX records are correct - &lt;/b&gt;Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are set up correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/3/2020 6:53:15 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;kjimenez@ecologycolombia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000508] Nuevo seguimiento para esta incidencia Configuración VPN&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [DM6NAM10FT017.eop-nam10.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB4052.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;DM6NAM10FT017.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:53:18 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR18CA0021.namprd18.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;3&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:53:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:53:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB4052.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=IHmRmdhnz+5Mwp1UoddSeWMvQWVIRpRZRhHwlbMErYohj7dLdpF8OAyRVm7ziEk6FGAIk3IShg3J7eKnzY9ZDlIXMcnLkHOeuxaIgGm6oY0UXEKp2ezYvJ0xVYVbzQO7sMwVYkqURbNszH6vTRa3mt2uUgC6o6SAGmOX5n8tB+wc27le9sInwhQVYO45a4hC0xO2vsBwMCYIdp14wvfmIHrdejdStpHQdhQpNFzYtOosgDQoMAhfwBkaGfv9379sw94pFa6orTo47OrlcmsorAGB+7f3J2xsv3d6Ixdy5+OFh97NSqH7zrHcz3s1UcoZgiurEFWqTN8RMd8oPfRb0w== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=s5EsfZ1I+wtVQEYLvVksDWQni4puB0Xe776t1McELTQ=;  b=IvcVP+v+ZQJKazFR4/5G2Lx45jI1p0kxy54BrhhdTQAXzlANX3/NFSR+Ual4brXZlE80HGZwkgkz3bd0mcxBUZWEEgz5Qc+Bo2oKA7RWorNeAYRkkpUHa5yPDH7Z3hpr5E/MhModJPK0KVQGzMnKSi3zcXac7GSvlDAXM11l/DzPX+DVRBU/PZcHcxZiKrC1+zCCbMf8Oh6/9S8wmqRSAcFktdHokKxTBI0CcQIPPdpN2+pyb6RDkROSBKCDXFdn7ALRKIb7T4ldw3qgjveOVKbe3VT+Mu3N1WeYJPtvDG6LH/SOF6r7Kp6KdOFPYKyYyrrcXKuCkVWjLGEfCWAy8w== ARC-Authentication-Results: i=1; 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Mon, 3 Aug  2020 18:53:19 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11%3]) with mapi id 15.20.3239.021; Mon, 3 Aug 2020  18:53:19 +0000 Date: Mon, 3 Aug 2020 13:53:15 -0500 To: =?utf-8?Q?Katherinne_Ivonne_Jim=C3=A9nez_Sarmiento?= &amp;lt;kjimenez@ecologycolombia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000508]_Nuevo_seguimiento_para_esta_incidencia_Configur?=  =?utf-8?Q?aci=C3=B3n_VPN?= Message-ID: &amp;lt;GLPI-508.1596480788.1781659035@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-508&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_dnfh2p54CCoK6ZPJYYHit6a4WqaHizJ8fmk7LLpfD60\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR18CA0021.namprd18.prod.outlook.com  (2603:10b6:208:23c::26) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR18CA0021.namprd18.prod.outlook.com (2603:10b6:208:23c::26) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3239.18 via Frontend Transport; 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 Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-08-03 17:54:01','2020-08-03 17:54:01',1,0,0),(890,'Ticket',508,'2020-08-03 17:54:31',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;kjimenez@ecologycolombia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;kjimenez&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;ecologycolombia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;kjimenez&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address might be misspelled or might not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;                         &lt;b&gt;Retype the recipient\'s address, then resend the message -&lt;/b&gt; If you\'re using Outlook, open this non-delivery report message and click &lt;b&gt;Send Again&lt;/b&gt; from the menu or ribbon. In Outlook on the web, select this message, and then click the \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" link located just above the message preview window. In the To or Cc line, delete and then retype the entire recipient\'s address (ignore any address suggestions). After typing the complete address, click &lt;b&gt;Send&lt;/b&gt; to resend the message. If you\'re using an email program other than Outlook or Outlook on the web, follow its standard way for resending a message. Just be sure to delete and retype the recipient\'s entire address before resending it.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Remove the recipient from the recipient Auto-Complete List, then resend the message -&lt;/b&gt; If you\'re using Outlook or Outlook on the web, follow the steps in the \"Remove the recipient from the recipient Auto-Complete List\" section of &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;. Then resend the message. Be sure to delete and retype the recipient\'s entire address before clicking &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Contact the recipient by some other means,&lt;/b&gt; (by phone, for example) to confirm you\'re using the right address. Ask them if they\'ve set up an email forwarding rule that could be forwarding your message to an incorrect address.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, ask the recipient to tell their email admin about the problem, and give them the error (and the name of the server that reported it) shown below. It\'s likely that only the recipient\'s email admin can fix this problem.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717197\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.4.1&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurred because a message was sent to an email address hosted by Office 365, but the address doesn\'t exist in the receiving organization\'s Office 365 directory. Directory Based Edge Blocking (DBEB) is enabled for ecologycolombia.com, and DBEB rejects messages addressed to recipients who don\'t exist in the receiving organization\'s Office 365 directory. This error is reported by the recipient domain\'s email server, but most often it can be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check that the email address exists and is correct - &lt;/b&gt;Confirm that the recipient address exists in your Office 365 directory, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories - &lt;/b&gt;Make sure directory synchronization is working correctly, and that the recipient\'s email address exists in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check for errant forwarding rules - &lt;/b&gt;Check for forwarding rules for the original recipient that might be trying to forward the message to an invalid address. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Forwarding or Inbox Rules features.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure the recipient has a valid license - &lt;/b&gt;Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license to them (Users &amp;gt; Active Users &amp;gt; Select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure that mail flow settings and MX records are correct - &lt;/b&gt;Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are set up correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/3/2020 6:54:23 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;kjimenez@ecologycolombia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000508] Nuevo seguimiento para esta incidencia Configuración VPN&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BN7NAM10FT041.eop-nam10.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3619.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BN7NAM10FT041.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:54:25 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BL0PR02CA0056.namprd02.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:54:26 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:54:26 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3619.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=MST7gvhNolAvCk0KDe9zncWNeU2/S/BKlQNB3Cp+repyU5zNgiRWUbmgLQEPEyo7nleZuvVl9fqY+dFvKEMwXiTT1jddxjU782g4rnYpALnsQcZ3ngSHOvVJ1V4lBY49u3VkxN38qnyWjWIINXI/HSMMNMIWkbYo3XHoSs88ZuSmlDHvVF4hI+kzTWfoWXM0iCGyisZBZ2rncOO/oUahU1iqN8uS62YT87Q/kQfZ82jyE4L2Szjj2jV+mHa65MFp33ExY8MuzHkDPcitnnN2Dizlf30m9EqL7weZMZ8f6fgKNHswCFq4XgNwGfUSwb+1tcdWz1FZUlbmh38m4KNwSg== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=fg0jY/i2HpHKDvAZnF/X9vLF31N2N5RWt+MOM+7IjgM=;  b=jZVW17Es4G2mHQuvfj7buyxRCZKVq4exeAEDLWjh96x8hiWOeLsi4T27tOUQ0iAdHRhr7qMcXcplqwFSiRiXFZskARGCkk1D2C567Ednhn9nsIWnl/G3XdCRdtRH2VRCSFGsViFRzbAzFX1US+OElvsDvXVgjBk5vAWnRpielfRTIbq9JKCKTnQxA4z9vkTglP3Ag3DMPb3BSPDCL502irfWHEOgniEgc7IBzwAjcxkFxypnhdT8yoXB595VpHUKOr8j+zsrfdI+Yp8UhiqebAY7zxppQ/Y/3qp8nklbF5/plem0h+aZt/2kKtEdb38b+9fkZjecIQZpj4yXCOpHlQ== ARC-Authentication-Results: i=1; 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Mon, 3 Aug  2020 18:54:26 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11%3]) with mapi id 15.20.3239.021; Mon, 3 Aug 2020  18:54:26 +0000 Date: Mon, 3 Aug 2020 13:54:23 -0500 To: =?utf-8?Q?Katherinne_Ivonne_Jim=C3=A9nez_Sarmiento?= &amp;lt;kjimenez@ecologycolombia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000508]_Nuevo_seguimiento_para_esta_incidencia_Configur?=  =?utf-8?Q?aci=C3=B3n_VPN?= Message-ID: &amp;lt;GLPI-508.1596480849.472627161@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-508&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_ezyRdKoGVCyQfsX5B3JrIlt2xHEBuJt5rdZOqMAN5Q\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BL0PR02CA0056.namprd02.prod.outlook.com  (2603:10b6:207:3d::33) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BL0PR02CA0056.namprd02.prod.outlook.com (2603:10b6:207:3d::33) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3239.17 via Frontend Transport; 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          &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;kjimenez@ecologycolombia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;kjimenez&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;ecologycolombia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;kjimenez&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address might be misspelled or might not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;                         &lt;b&gt;Retype the recipient\'s address, then resend the message -&lt;/b&gt; If you\'re using Outlook, open this non-delivery report message and click &lt;b&gt;Send Again&lt;/b&gt; from the menu or ribbon. In Outlook on the web, select this message, and then click the \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" link located just above the message preview window. In the To or Cc line, delete and then retype the entire recipient\'s address (ignore any address suggestions). After typing the complete address, click &lt;b&gt;Send&lt;/b&gt; to resend the message. If you\'re using an email program other than Outlook or Outlook on the web, follow its standard way for resending a message. Just be sure to delete and retype the recipient\'s entire address before resending it.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Remove the recipient from the recipient Auto-Complete List, then resend the message -&lt;/b&gt; If you\'re using Outlook or Outlook on the web, follow the steps in the \"Remove the recipient from the recipient Auto-Complete List\" section of &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;. Then resend the message. Be sure to delete and retype the recipient\'s entire address before clicking &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Contact the recipient by some other means,&lt;/b&gt; (by phone, for example) to confirm you\'re using the right address. Ask them if they\'ve set up an email forwarding rule that could be forwarding your message to an incorrect address.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, ask the recipient to tell their email admin about the problem, and give them the error (and the name of the server that reported it) shown below. It\'s likely that only the recipient\'s email admin can fix this problem.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717197\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.4.1&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurred because a message was sent to an email address hosted by Office 365, but the address doesn\'t exist in the receiving organization\'s Office 365 directory. Directory Based Edge Blocking (DBEB) is enabled for ecologycolombia.com, and DBEB rejects messages addressed to recipients who don\'t exist in the receiving organization\'s Office 365 directory. This error is reported by the recipient domain\'s email server, but most often it can be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check that the email address exists and is correct - &lt;/b&gt;Confirm that the recipient address exists in your Office 365 directory, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories - &lt;/b&gt;Make sure directory synchronization is working correctly, and that the recipient\'s email address exists in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check for errant forwarding rules - &lt;/b&gt;Check for forwarding rules for the original recipient that might be trying to forward the message to an invalid address. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Forwarding or Inbox Rules features.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure the recipient has a valid license - &lt;/b&gt;Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license to them (Users &amp;gt; Active Users &amp;gt; Select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure that mail flow settings and MX records are correct - &lt;/b&gt;Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are set up correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/3/2020 6:55:17 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;kjimenez@ecologycolombia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000508] Nuevo seguimiento para esta incidencia Configuración VPN&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BN7NAM10FT023.eop-nam10.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3619.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BN7NAM10FT023.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:55:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BL0PR01CA0008.prod.exchangelabs.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:55:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:55:21 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3619.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=c/mp/Tmzjr417FTu5mq5pbbgu0cB0E6kTgNre+yYyNFCXHJKgh8/RSgC0kc8DH1q2II+sOArB2MBL0os57IfVEvmf1Fapj98pjhRgyq72uYV/j9d8UIdTwvwbYRrtLO4B4DTaDd4oG7iEPCJWIVk7MzVFNxrjyEQiAM/qXxKb4bN8WPB5FatJ2z92BvnVd8oSfbWKs2kUPALpVYZ1+ZEdWNzPAmRBQdF0sG1ZXUG+B9AaJZOxtdXaA3wtr7Q6x13QukmM9c+K/kpXyw6pdLCiC0HThMQSMOKzisYNXXmgX92w2vezHR3aGHFNvjjP3fRKtfpsbHxbqxT+4oeqa84IQ== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=JzA1S188FJPf2gI9wLZxWVWKt2m5hPq/SN3M5xaT6bE=;  b=SMexLip1iVcqgoi66VGY3Rl3wFOhor1ypUkAA8l9Swo5cZbhC3lpyhhxuauR/2ZqdGsIsGbR2Tk0ZTjwbUBqBUiD33ZFQLipsq1RgVl5YaZ+X4M5NYZ4loC126j/7WI7bUfdYUy17KzQuQUTbix8zfToLYHR5fSfIOUGaztN6B4oRnr9waCrdjfoJ8h1ArVLS3q7Ff4lcKEG43AlVCK+9LRita3YI7w43uzX9YOq00GubWhXfYHjn6gtACUYsMi/Y+ujheve+9JVDnm2/EWWindfc4nYfd1/Ar0WIXY7hWQevgsbY6pHmVP1c6ZiaG6l9uqIqZMFnTc2QeCKPizeQg== ARC-Authentication-Results: i=1; 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Mon, 3 Aug  2020 18:55:21 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11%3]) with mapi id 15.20.3239.021; Mon, 3 Aug 2020  18:55:20 +0000 Date: Mon, 3 Aug 2020 13:55:17 -0500 To: =?utf-8?Q?Katherinne_Ivonne_Jim=C3=A9nez_Sarmiento?= &amp;lt;kjimenez@ecologycolombia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000508]_Nuevo_seguimiento_para_esta_incidencia_Configur?=  =?utf-8?Q?aci=C3=B3n_VPN?= Message-ID: &amp;lt;GLPI-508.1596480909.1153585727@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-508&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_R7hgnEraQjx5VfASNaRUXgNTkffED6V2Fykm0upM\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BL0PR01CA0008.prod.exchangelabs.com (2603:10b6:208:71::21)  To BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BL0PR01CA0008.prod.exchangelabs.com (2603:10b6:208:71::21) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3239.16 via Frontend Transport; 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 Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-08-03 17:56:01','2020-08-03 17:56:01',1,0,0),(892,'Ticket',503,'2020-08-03 17:56:49',0,0,'&lt;p&gt;Se envían las solicitudes a las respectivas asear. procedemos a cerrar el caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-03 17:56:49',1,0,0),(893,'Ticket',508,'2020-08-03 17:56:26',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;kjimenez@ecologycolombia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;kjimenez&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;ecologycolombia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;kjimenez&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address might be misspelled or might not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;                         &lt;b&gt;Retype the recipient\'s address, then resend the message -&lt;/b&gt; If you\'re using Outlook, open this non-delivery report message and click &lt;b&gt;Send Again&lt;/b&gt; from the menu or ribbon. In Outlook on the web, select this message, and then click the \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" link located just above the message preview window. In the To or Cc line, delete and then retype the entire recipient\'s address (ignore any address suggestions). After typing the complete address, click &lt;b&gt;Send&lt;/b&gt; to resend the message. If you\'re using an email program other than Outlook or Outlook on the web, follow its standard way for resending a message. Just be sure to delete and retype the recipient\'s entire address before resending it.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Remove the recipient from the recipient Auto-Complete List, then resend the message -&lt;/b&gt; If you\'re using Outlook or Outlook on the web, follow the steps in the \"Remove the recipient from the recipient Auto-Complete List\" section of &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;. Then resend the message. Be sure to delete and retype the recipient\'s entire address before clicking &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Contact the recipient by some other means,&lt;/b&gt; (by phone, for example) to confirm you\'re using the right address. Ask them if they\'ve set up an email forwarding rule that could be forwarding your message to an incorrect address.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, ask the recipient to tell their email admin about the problem, and give them the error (and the name of the server that reported it) shown below. It\'s likely that only the recipient\'s email admin can fix this problem.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717197\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.4.1&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurred because a message was sent to an email address hosted by Office 365, but the address doesn\'t exist in the receiving organization\'s Office 365 directory. Directory Based Edge Blocking (DBEB) is enabled for ecologycolombia.com, and DBEB rejects messages addressed to recipients who don\'t exist in the receiving organization\'s Office 365 directory. This error is reported by the recipient domain\'s email server, but most often it can be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check that the email address exists and is correct - &lt;/b&gt;Confirm that the recipient address exists in your Office 365 directory, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories - &lt;/b&gt;Make sure directory synchronization is working correctly, and that the recipient\'s email address exists in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check for errant forwarding rules - &lt;/b&gt;Check for forwarding rules for the original recipient that might be trying to forward the message to an invalid address. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Forwarding or Inbox Rules features.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure the recipient has a valid license - &lt;/b&gt;Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license to them (Users &amp;gt; Active Users &amp;gt; Select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure that mail flow settings and MX records are correct - &lt;/b&gt;Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are set up correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/3/2020 6:56:18 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;kjimenez@ecologycolombia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000508] Nuevo seguimiento para esta incidencia Configuración VPN&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [DM6NAM10FT054.eop-nam10.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3619.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;DM6NAM10FT054.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:56:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR18CA0010.namprd18.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:56:21 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:56:21 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3619.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=QulBTdH3ysWRzyG0LFwVus+FMgF9iJ64wUkqFiQuCUowS6qcb/aXxqP/8TaNRrnqUeKl89FQmAr0qlOncZbBXyDlQzXBJFY8HMqKTAxLOf79umggXhq2D4OFDF7jmv2hdx/KTqK1Z/0z1Uum1mX6I1sZu/Ds3/LIzkqpG5e4MNA+l/BZ/7NXxaEQbrxRKAfRknUDzYRRYBJFN5qXIOQNYa3KasXkOYgAcPQCz9PGoBZzipaokesEuCGU09ZIE4vxoq7aYCZyQLRz3jpR2SkEt046VLYaOnRxms1En7wZxlrNboJ39PVW+PWOHJYuCWbauYbfUxmYsZKr8eFdANcuTA== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=Jam6FgLsXDO6g0bs1GxvpnGnjXGmkwLHXOMXQyt3HhI=;  b=NHwpGJbzOmR+zkoP3xOdlhGV76o7qV+XEb9JROcGv3EmytP/I826P7rIqyNS5+S+UI4eliY3DyLRPo1dY4fxf3mn8hAPw/ATEhiLjtPU3crfAfaKBJVQoDiPgjnN9JM8chbS85auXsIfy7sAstxA2u8/txin67J/cDDE65YPKpeL7jVzNa3FHI6jXDh2TqLMddIsi5R5alQkqwo41fXIv5X83++NKMCXdZX9qzTGzvcjoNYhMOcvyqZQzo1q7A9zD19cz7EOEfjWNfA73d2dRtjr0DETJLcESa9NB8jkrHfBEA5NaEK4F7HB1oPj9sO5Q23ywQ96yEA7xkBTtjNXcQ== ARC-Authentication-Results: i=1; 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 Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-08-03 17:57:01','2020-08-03 17:57:01',1,0,0),(894,'Ticket',508,'2020-08-03 17:57:43',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;kjimenez@ecologycolombia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;kjimenez&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;ecologycolombia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;kjimenez&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address might be misspelled or might not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;                         &lt;b&gt;Retype the recipient\'s address, then resend the message -&lt;/b&gt; If you\'re using Outlook, open this non-delivery report message and click &lt;b&gt;Send Again&lt;/b&gt; from the menu or ribbon. In Outlook on the web, select this message, and then click the \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" link located just above the message preview window. In the To or Cc line, delete and then retype the entire recipient\'s address (ignore any address suggestions). After typing the complete address, click &lt;b&gt;Send&lt;/b&gt; to resend the message. If you\'re using an email program other than Outlook or Outlook on the web, follow its standard way for resending a message. Just be sure to delete and retype the recipient\'s entire address before resending it.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Remove the recipient from the recipient Auto-Complete List, then resend the message -&lt;/b&gt; If you\'re using Outlook or Outlook on the web, follow the steps in the \"Remove the recipient from the recipient Auto-Complete List\" section of &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;. Then resend the message. Be sure to delete and retype the recipient\'s entire address before clicking &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Contact the recipient by some other means,&lt;/b&gt; (by phone, for example) to confirm you\'re using the right address. Ask them if they\'ve set up an email forwarding rule that could be forwarding your message to an incorrect address.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, ask the recipient to tell their email admin about the problem, and give them the error (and the name of the server that reported it) shown below. It\'s likely that only the recipient\'s email admin can fix this problem.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717197\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.4.1&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurred because a message was sent to an email address hosted by Office 365, but the address doesn\'t exist in the receiving organization\'s Office 365 directory. Directory Based Edge Blocking (DBEB) is enabled for ecologycolombia.com, and DBEB rejects messages addressed to recipients who don\'t exist in the receiving organization\'s Office 365 directory. This error is reported by the recipient domain\'s email server, but most often it can be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check that the email address exists and is correct - &lt;/b&gt;Confirm that the recipient address exists in your Office 365 directory, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories - &lt;/b&gt;Make sure directory synchronization is working correctly, and that the recipient\'s email address exists in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check for errant forwarding rules - &lt;/b&gt;Check for forwarding rules for the original recipient that might be trying to forward the message to an invalid address. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Forwarding or Inbox Rules features.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure the recipient has a valid license - &lt;/b&gt;Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license to them (Users &amp;gt; Active Users &amp;gt; Select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure that mail flow settings and MX records are correct - &lt;/b&gt;Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are set up correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/3/2020 6:57:34 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;kjimenez@ecologycolombia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000508] Nuevo seguimiento para esta incidencia Configuración VPN&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [MW2NAM10FT035.eop-nam10.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3619.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;MW2NAM10FT035.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:57:36 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR16CA0004.namprd16.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:57:38 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:57:38 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3619.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=BemVb2v49iCVfEP5qOa78vQYrFOqGFuTyKDvnNdN24ZeS8aoqebDLjDqXylO1tfp04q9K8zSntSH4LwICJikiWeS7T/TNqwTjhwGaol37JrO2HlyFySnG6J3bC9mckL/tmP/TWJ0n6gt8HHbeudYfvQCuXhCi449akNTDOuS9VRuC2BBvuhYuuFLcfWmtiCXkVZpkRDm+1/tZlq6EvCahgclnTWvTlCjbsS/hlXpM8g7d1nJJo7ecy6sMSg0/2mYe4vt+QN1aVdHPlGXrPx0GVTbRqwgs3xz9lB5xU2ls2JMamsNWtwyHcbn9dGo6Cw6AerAO6o2Lbx3xh3c3u4ukQ== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=mFNDzI1UTiThO1cOv5kuQ1A/NagPOBh1yRtaZtmzuNo=;  b=DfhS+Lv6+2KFQS7Dmk0EM0Bwu3xRdhDxNPJRbvBDbRm/r/UCpjT7l8+FsyAdlqGCKEnKCKNhZer4Gm9wLF1vFi95OnWoERWk6p2pD8XXHMSIXmEbRuy/GtN8ZZRQ3/5RypC27iOv+svvG4XxskSF2nBDM0Ow62aWzJea7h2tKEOVwHPUykH76HtEE+MWb6RJgKUBOkDP0Kig64xFQxqux2JOv85mEtrmtImCXih51FxfoRs78S75ME0J3lDDlP9aGEGnY8q890uavOXKuuHH6VXpf+dt+0TBogThdkJJKrjP7UJlAxI/bjuxoV4xkmj+8f3fUyqHm4DuldCj/yjxFQ== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=mFNDzI1UTiThO1cOv5kuQ1A/NagPOBh1yRtaZtmzuNo=;  b=WhMEJkIm37vWC4e/lbmBhps1jQuaETywKm4NiwCxhR4zLKQ+83NxWFvxkM/hHJ3VqA0fwa/LdUWwqq3xnAeYnL++fYRC1AWSNiEJYatH+LNdqO01H8+aslrnR21eIDDeGpHC5vk7gd78d1fzjB+MCvxCJGko5Y/hWacM+mbNxcI= Authentication-Results: ecologycolombia.com; dkim=none (message not signed)  header.d=none;ecologycolombia.com; dmarc=none action=none  header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3619.namprd17.prod.outlook.com (2603:10b6:a03:1c9::15) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3239.20; Mon, 3 Aug  2020 18:57:38 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::99da:84c8:3dd8:1f11%3]) with mapi id 15.20.3239.021; Mon, 3 Aug 2020  18:57:38 +0000 Date: Mon, 3 Aug 2020 13:57:34 -0500 To: =?utf-8?Q?Katherinne_Ivonne_Jim=C3=A9nez_Sarmiento?= &amp;lt;kjimenez@ecologycolombia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000508]_Nuevo_seguimiento_para_esta_incidencia_Configur?=  =?utf-8?Q?aci=C3=B3n_VPN?= Message-ID: &amp;lt;GLPI-508.1596481030.1016772351@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-508&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_LItJWXnFiNRsMK0aVe4nifd7MUPbFXQLVfuPkHpdHco\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR16CA0004.namprd16.prod.outlook.com  (2603:10b6:208:134::17) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR16CA0004.namprd16.prod.outlook.com (2603:10b6:208:134::17) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3239.16 via Frontend Transport; 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          &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;kjimenez@ecologycolombia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;kjimenez&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;ecologycolombia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;kjimenez&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address might be misspelled or might not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;                         &lt;b&gt;Retype the recipient\'s address, then resend the message -&lt;/b&gt; If you\'re using Outlook, open this non-delivery report message and click &lt;b&gt;Send Again&lt;/b&gt; from the menu or ribbon. In Outlook on the web, select this message, and then click the \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" link located just above the message preview window. In the To or Cc line, delete and then retype the entire recipient\'s address (ignore any address suggestions). After typing the complete address, click &lt;b&gt;Send&lt;/b&gt; to resend the message. If you\'re using an email program other than Outlook or Outlook on the web, follow its standard way for resending a message. Just be sure to delete and retype the recipient\'s entire address before resending it.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Remove the recipient from the recipient Auto-Complete List, then resend the message -&lt;/b&gt; If you\'re using Outlook or Outlook on the web, follow the steps in the \"Remove the recipient from the recipient Auto-Complete List\" section of &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;. Then resend the message. Be sure to delete and retype the recipient\'s entire address before clicking &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Contact the recipient by some other means,&lt;/b&gt; (by phone, for example) to confirm you\'re using the right address. Ask them if they\'ve set up an email forwarding rule that could be forwarding your message to an incorrect address.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, ask the recipient to tell their email admin about the problem, and give them the error (and the name of the server that reported it) shown below. It\'s likely that only the recipient\'s email admin can fix this problem.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717197\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.4.1&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurred because a message was sent to an email address hosted by Office 365, but the address doesn\'t exist in the receiving organization\'s Office 365 directory. Directory Based Edge Blocking (DBEB) is enabled for ecologycolombia.com, and DBEB rejects messages addressed to recipients who don\'t exist in the receiving organization\'s Office 365 directory. This error is reported by the recipient domain\'s email server, but most often it can be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check that the email address exists and is correct - &lt;/b&gt;Confirm that the recipient address exists in your Office 365 directory, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories - &lt;/b&gt;Make sure directory synchronization is working correctly, and that the recipient\'s email address exists in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check for errant forwarding rules - &lt;/b&gt;Check for forwarding rules for the original recipient that might be trying to forward the message to an invalid address. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Forwarding or Inbox Rules features.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure the recipient has a valid license - &lt;/b&gt;Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license to them (Users &amp;gt; Active Users &amp;gt; Select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure that mail flow settings and MX records are correct - &lt;/b&gt;Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are set up correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/3/2020 6:58:28 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;kjimenez@ecologycolombia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000508] Nuevo seguimiento para esta incidencia Configuración VPN&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [DM6NAM10FT065.eop-nam10.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3619.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;DM6NAM10FT065.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:58:30 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BL0PR02CA0060.namprd02.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:58:31 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;6:58:31 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3619.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=eZBqybub3JCtUt6lYWmZvMhY6FUziUXf3xJudUh5OvpD54KigQmj0lclUgxvT4caJUq1RfeFpuFtKshDpf1TlpzCb6M+sJwqOxa+5BGV04ofP54H53Xw7erDbV+zoccikpAQ0OMBD2/b9PveFI6VEjqA0Et0zDHYTc/ITV+ggRK3tSClwCgug2nnM7Bd2n9dmj2AuU/TbThdF7RmRXVz50DL2NYkqtZs2M3r5Pyn1UW5LHMIXMEdoa3nU1TLkX1CdYtgLng42YrdhTByFkIJb1Xy84pWdutVeZnkDUckZBJeD+0izpinK6myaMKh9BaYYpEy4Fl2Ux+dIRwLHCnD/g== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=VH4TrIBTiM/gaIvsnIWkvqnr4mPIWhhlKM2BgOVWM6c=;  b=f5NORn9ADhBfaYXeirAKmDFrX8HPvi8bmWvtLKvGBowxaMO1ae364XmRRjyNMGKB16B4LpsLP+jhpMIxam4bAQsorPylzQtc96nL7ykWVgQTtZ9Ls/FVw5jt9G7qWp1ytUamv/cwKRBao3Hkx2gfLJm6PKZz9eozpK3zDaE+FNzoHTztFKrxfQ0aE3wTTKWBzALATjJyS9j8/lhaNMtQ1J1DSpU4QC38SqKrawhTiqLgA7iSU2YL/JgekdILyyzlqzm9JImE6FtiCwyRgDjCXMvEfK5d+/eTExpDXa6NvdMSvt+gfXBUqwdxZKHYxMxTPAwt1yj6y2/Pvd4h4xYfPw== ARC-Authentication-Results: i=1; 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