INSERT INTO `glpi_itilfollowups` VALUES (4939,'Ticket',2131,'2021-08-23 21:45:21',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 9:45:15 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BYAPR17MB2069.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;9:45:17 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR2001CA0041.namprd20.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;9:45:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;9:45:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2069.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BYAPR17MB2069.namprd17.prod.outlook.com (2603:10b6:a02:b0::22) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19; Mon, 23 Aug  2021 21:45:19 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  21:45:19 +0000 Date: Mon, 23 Aug 2021 17:45:15 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629755110.1819890796@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_QbOMY85mToR7bSBQauyhhsSTuwgI8y3lZNqlqwCXM\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BN6PR2001CA0041.namprd20.prod.outlook.com  (2603:10b6:405:16::27) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BN6PR2001CA0041.namprd20.prod.outlook.com (2603:10b6:405:16::27) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19 via Frontend Transport; Mon, 23 Aug 2021 21:45:17 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: a9338df7-11e7-468d-40b0-08d9667f4cb5 X-MS-TrafficTypeDiagnostic: BYAPR17MB2069: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 21:50:01','2021-08-23 21:50:01',1,0,0),(4941,'Ticket',2131,'2021-08-23 21:55:24',0,0,'&lt;p&gt;Se programa visita para la revisión del equipo.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-08-23 21:55:24',4,0,0),(4942,'Ticket',2114,'2021-08-23 21:57:01',0,0,'&lt;p&gt;Pendiente configuración de información, usuario no brinda contraseña de correo para proceder.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-08-23 21:57:01',4,0,0),(4944,'Ticket',2131,'2021-08-23 22:00:38',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 10:00:32 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Actualización de un caso solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SJ0PR17MB4384.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:00:34 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN9PR03CA0747.namprd03.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:00:35 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:00:35 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;SJ0PR17MB4384.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by SJ0PR17MB4384.namprd17.prod.outlook.com (2603:10b6:a03:29f::13) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19; Mon, 23 Aug  2021 22:00:35 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  22:00:35 +0000 Date: Mon, 23 Aug 2021 18:00:32 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0002131]_Actualizaci=C3=B3n_de_un_caso_solicitud_de_cambio_de_computador_de_diagnostico_taller.?= Message-ID: &amp;lt;GLPI-2131.1629756009.2094152370@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_EewhLI4rQUEc6oEUWevLwHSGSRbci93qcsaS9N2WQ\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BN9PR03CA0747.namprd03.prod.outlook.com  (2603:10b6:408:110::32) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BN9PR03CA0747.namprd03.prod.outlook.com (2603:10b6:408:110::32) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19 via Frontend Transport; Mon, 23 Aug 2021 22:00:34 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 2e8c7601-cb9f-4048-1471-08d966816f19 X-MS-TrafficTypeDiagnostic: SJ0PR17MB4384: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-actualizacion-de-un-caso-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-actualizacion-de-un-caso-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 22:05:01','2021-08-23 22:05:01',1,0,0),(4945,'Ticket',2131,'2021-08-23 22:00:49',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 10:00:43 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BYAPR17MB2710.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:00:45 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN9PR03CA0521.namprd03.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:00:46 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:00:46 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2710.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BYAPR17MB2710.namprd17.prod.outlook.com (2603:10b6:a03:e2::24) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.22; Mon, 23 Aug  2021 22:00:46 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  22:00:46 +0000 Date: Mon, 23 Aug 2021 18:00:43 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629756014.764572920@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_w47LmAXO1JJJ2ffWtZ1TDqWfte8aby7DXG50aZ3sOI\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BN9PR03CA0521.namprd03.prod.outlook.com  (2603:10b6:408:131::16) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BN9PR03CA0521.namprd03.prod.outlook.com (2603:10b6:408:131::16) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.18 via Frontend Transport; Mon, 23 Aug 2021 22:00:45 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: d594c522-774d-49b6-1487-08d96681759c X-MS-TrafficTypeDiagnostic: BYAPR17MB2710: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 22:05:01','2021-08-23 22:05:01',1,0,0),(4946,'Ticket',2131,'2021-08-23 22:05:24',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 10:05:17 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3396.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:05:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN0PR04CA0095.namprd04.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:05:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:05:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3396.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3396.namprd17.prod.outlook.com (2603:10b6:a03:1ca::27) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19; Mon, 23 Aug  2021 22:05:20 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  22:05:20 +0000 Date: Mon, 23 Aug 2021 18:05:17 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629756310.1981056495@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_vl3JTeuhCCAUM2t1TrPtZhEfgWzYF02CFbbdDD9gxaI\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BN0PR04CA0095.namprd04.prod.outlook.com  (2603:10b6:408:ec::10) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BN0PR04CA0095.namprd04.prod.outlook.com (2603:10b6:408:ec::10) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19 via Frontend Transport; Mon, 23 Aug 2021 22:05:19 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: aca348db-6463-41a9-f336-08d9668218ea X-MS-TrafficTypeDiagnostic: BY5PR17MB3396: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 22:10:01','2021-08-23 22:10:01',1,0,0),(4947,'Ticket',2131,'2021-08-23 22:10:22',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 10:10:16 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BYAPR17MB2598.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:10:18 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR11CA0066.namprd11.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:10:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:10:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2598.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BYAPR17MB2598.namprd17.prod.outlook.com (2603:10b6:a03:88::16) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.22; Mon, 23 Aug  2021 22:10:19 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  22:10:19 +0000 Date: Mon, 23 Aug 2021 18:10:16 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629756610.1876901258@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_ASnEYBJRroVhtxLcvf7EJ4W62qvrBA6KnalEahqogp4\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BN6PR11CA0066.namprd11.prod.outlook.com  (2603:10b6:404:f7::28) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BN6PR11CA0066.namprd11.prod.outlook.com (2603:10b6:404:f7::28) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19 via Frontend Transport; Mon, 23 Aug 2021 22:10:18 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 8814dbc3-111c-497c-43cc-08d96682cb08 X-MS-TrafficTypeDiagnostic: BYAPR17MB2598: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 22:15:02','2021-08-23 22:15:02',1,0,0),(4948,'Ticket',2131,'2021-08-23 22:15:22',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 10:15:16 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3239.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:15:18 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR14CA0030.namprd14.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:15:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:15:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3239.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3239.namprd17.prod.outlook.com (2603:10b6:a03:18b::25) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19; Mon, 23 Aug  2021 22:15:19 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  22:15:19 +0000 Date: Mon, 23 Aug 2021 18:15:16 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629756910.2043415972@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_BQ4qPLlll1S7PZYaY4PopEL8NxtyF5IGOlta9bNBY\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BN6PR14CA0030.namprd14.prod.outlook.com  (2603:10b6:404:13f::16) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BN6PR14CA0030.namprd14.prod.outlook.com (2603:10b6:404:13f::16) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19 via Frontend Transport; Mon, 23 Aug 2021 22:15:18 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: c67cd23f-714e-425c-f673-08d966837dd9 X-MS-TrafficTypeDiagnostic: BY5PR17MB3239: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 22:20:02','2021-08-23 22:20:02',1,0,0),(4949,'Ticket',2131,'2021-08-23 22:20:23',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 10:20:17 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BYAPR17MB2501.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:20:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN9P221CA0001.NAMP221.PROD.OUTLOOK.COM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:20:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:20:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2501.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BYAPR17MB2501.namprd17.prod.outlook.com (2603:10b6:a03:88::17) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.23; Mon, 23 Aug  2021 22:20:20 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  22:20:20 +0000 Date: Mon, 23 Aug 2021 18:20:17 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629757210.2039488469@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_kqnvqX7V9Bv7T1btVa5j5b9uSezgnLX7ZmZaCaXM\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BN9P221CA0001.NAMP221.PROD.OUTLOOK.COM  (2603:10b6:408:10a::16) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BN9P221CA0001.NAMP221.PROD.OUTLOOK.COM (2603:10b6:408:10a::16) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19 via Frontend Transport; Mon, 23 Aug 2021 22:20:19 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: c22a41fb-7e1e-4ca2-f6de-08d96684315c X-MS-TrafficTypeDiagnostic: BYAPR17MB2501: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 22:25:02','2021-08-23 22:25:02',1,0,0),(4950,'Ticket',2130,'2021-08-23 22:29:52',0,0,'&lt;p&gt;Se crea usuario. En espera de configuración. Para la entrega del mismo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-08-23 22:29:52',4,0,0),(4951,'Ticket',2131,'2021-08-23 22:25:25',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 10:25:17 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3411.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:25:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR17CA0055.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:25:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:25:21 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3411.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3411.namprd17.prod.outlook.com (2603:10b6:a03:1ce::21) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19; Mon, 23 Aug  2021 22:25:21 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  22:25:20 +0000 Date: Mon, 23 Aug 2021 18:25:17 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629757510.2065669@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_CmIneqU5APqJHoknvRYwHXccwewidQFW1ruaKIwEE\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BN6PR17CA0055.namprd17.prod.outlook.com  (2603:10b6:405:75::44) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BN6PR17CA0055.namprd17.prod.outlook.com (2603:10b6:405:75::44) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19 via Frontend Transport; Mon, 23 Aug 2021 22:25:19 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: d7890078-3bc6-4f71-dfd2-08d96684e451 X-MS-TrafficTypeDiagnostic: BY5PR17MB3411: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 22:30:02','2021-08-23 22:30:02',1,0,0),(4952,'Ticket',2131,'2021-08-23 22:30:35',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 10:30:28 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BYAPR17MB3046.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:30:30 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN9PR03CA0104.namprd03.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:30:31 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:30:31 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB3046.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BYAPR17MB3046.namprd17.prod.outlook.com (2603:10b6:a03:ed::23) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.22; Mon, 23 Aug  2021 22:30:31 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  22:30:31 +0000 Date: Mon, 23 Aug 2021 18:30:28 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629757811.1918020451@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_FXyvBSVcg0dfrzZGBEI0J7c09hNFehxxyIRHvvIfR8\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BN9PR03CA0104.namprd03.prod.outlook.com  (2603:10b6:408:fd::19) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BN9PR03CA0104.namprd03.prod.outlook.com (2603:10b6:408:fd::19) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19 via Frontend Transport; Mon, 23 Aug 2021 22:30:30 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 181b7d32-d088-458f-df61-08d966859d60 X-MS-TrafficTypeDiagnostic: BYAPR17MB3046: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 22:35:01','2021-08-23 22:35:01',1,0,0),(4953,'Ticket',2131,'2021-08-23 22:35:24',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 10:35:16 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SJ0PR17MB4710.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:35:18 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN9P223CA0009.NAMP223.PROD.OUTLOOK.COM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:35:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:35:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;SJ0PR17MB4710.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by SJ0PR17MB4710.namprd17.prod.outlook.com (2603:10b6:a03:377::12) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19; Mon, 23 Aug  2021 22:35:20 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  22:35:20 +0000 Date: Mon, 23 Aug 2021 18:35:16 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629758110.406131161@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_AG0dRfS7RbgM1lRNhbuMOXxDn4gTyZEeL7GOQ\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BN9P223CA0009.NAMP223.PROD.OUTLOOK.COM  (2603:10b6:408:10b::14) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BN9P223CA0009.NAMP223.PROD.OUTLOOK.COM (2603:10b6:408:10b::14) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19 via Frontend Transport; Mon, 23 Aug 2021 22:35:18 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: efb9a561-9d2a-4ba8-52de-08d966864975 X-MS-TrafficTypeDiagnostic: SJ0PR17MB4710: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 22:40:01','2021-08-23 22:40:01',1,0,0),(4954,'Ticket',2131,'2021-08-23 22:40:27',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 10:40:19 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3843.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:40:22 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BLAPR03CA0140.namprd03.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;3&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:40:23 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:40:23 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3843.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3843.namprd17.prod.outlook.com (2603:10b6:a03:23f::23) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19; Mon, 23 Aug  2021 22:40:23 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  22:40:23 +0000 Date: Mon, 23 Aug 2021 18:40:19 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629758410.1902664663@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_V6BgZ0JEujpjx8XEcpc8fNKEc7EC1nqU35Ta90SPXQ\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BLAPR03CA0140.namprd03.prod.outlook.com  (2603:10b6:208:32e::25) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BLAPR03CA0140.namprd03.prod.outlook.com (2603:10b6:208:32e::25) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19 via Frontend Transport; Mon, 23 Aug 2021 22:40:22 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: a1972cf0-3ba0-451d-a2a8-08d96686fe19 X-MS-TrafficTypeDiagnostic: BY5PR17MB3843: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 22:45:01','2021-08-23 22:45:01',1,0,0),(4955,'Ticket',2131,'2021-08-23 22:45:24',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 10:45:17 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3078.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:45:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN9PR03CA0942.namprd03.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:45:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:45:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3078.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3078.namprd17.prod.outlook.com (2603:10b6:a03:183::19) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.22; Mon, 23 Aug  2021 22:45:20 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  22:45:20 +0000 Date: Mon, 23 Aug 2021 18:45:17 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629758711.255152558@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_ZRSqTbYdFf0JAIMM4flXMa9wnSZhnJjW6h17RjEGZA\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BN9PR03CA0942.namprd03.prod.outlook.com  (2603:10b6:408:108::17) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BN9PR03CA0942.namprd03.prod.outlook.com (2603:10b6:408:108::17) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19 via Frontend Transport; Mon, 23 Aug 2021 22:45:19 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: fc063709-5cf0-4100-0605-08d96687af7f X-MS-TrafficTypeDiagnostic: BY5PR17MB3078: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 22:50:01','2021-08-23 22:50:01',1,0,0),(4956,'Ticket',2131,'2021-08-23 22:50:23',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 10:50:16 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SJ0PR17MB4824.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:50:18 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR22CA0029.namprd22.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:50:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:50:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;SJ0PR17MB4824.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by SJ0PR17MB4824.namprd17.prod.outlook.com (2603:10b6:a03:37d::13) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19; Mon, 23 Aug  2021 22:50:20 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  22:50:19 +0000 Date: Mon, 23 Aug 2021 18:50:16 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629759010.798569051@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_LTdjZFnyqUtO1rS2XUZi0Z5FPjA1o5FehW1FZNo\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BN6PR22CA0029.namprd22.prod.outlook.com  (2603:10b6:404:37::15) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BN6PR22CA0029.namprd22.prod.outlook.com (2603:10b6:404:37::15) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19 via Frontend Transport; Mon, 23 Aug 2021 22:50:18 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 518dbb9d-8769-4203-31f2-08d9668861b1 X-MS-TrafficTypeDiagnostic: SJ0PR17MB4824: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 22:55:01','2021-08-23 22:55:01',1,0,0),(4957,'Ticket',2131,'2021-08-23 22:55:24',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 10:55:16 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3747.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:55:18 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR12CA0015.namprd12.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:55:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;10:55:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3747.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3747.namprd17.prod.outlook.com (2603:10b6:a03:23c::21) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19; Mon, 23 Aug  2021 22:55:20 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  22:55:20 +0000 Date: Mon, 23 Aug 2021 18:55:16 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629759311.532797276@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_IS5yDbp9mgh8fzCQUW5ObisQKZGCrngteIb3NWqpvVY\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR12CA0015.namprd12.prod.outlook.com  (2603:10b6:208:a8::28) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by MN2PR12CA0015.namprd12.prod.outlook.com (2603:10b6:208:a8::28) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19 via Frontend Transport; Mon, 23 Aug 2021 22:55:18 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: bc8336b8-0b35-4e48-3a6a-08d966891499 X-MS-TrafficTypeDiagnostic: BY5PR17MB3747: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 23:00:02','2021-08-23 23:00:02',1,0,0),(4958,'Ticket',2131,'2021-08-23 23:00:25',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 11:00:17 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BYAPR17MB2597.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;11:00:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BL1PR13CA0406.namprd13.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;3&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;11:00:21 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;11:00:21 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2597.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BYAPR17MB2597.namprd17.prod.outlook.com (2603:10b6:a03:90::32) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.22; Mon, 23 Aug  2021 23:00:21 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  23:00:21 +0000 Date: Mon, 23 Aug 2021 19:00:17 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629759611.1051025126@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_1YI8c8km8JSOtXo9bt5aSFgEpdfJnKdFtMZz7jtIQ\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BL1PR13CA0406.namprd13.prod.outlook.com  (2603:10b6:208:2c2::21) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BL1PR13CA0406.namprd13.prod.outlook.com (2603:10b6:208:2c2::21) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4457.8 via Frontend Transport; Mon, 23 Aug 2021 23:00:20 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 7f4e97ad-df89-4b40-24ef-08d96689c869 X-MS-TrafficTypeDiagnostic: BYAPR17MB2597: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 23:05:02','2021-08-23 23:05:02',1,0,0),(4959,'Ticket',2131,'2021-08-23 23:05:26',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;andres.gonzales&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;andres.gonzales&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/23/2021 11:05:17 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;andres.gonzales@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient andres.gonzales@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3715.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;11:05:20 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN0PR04CA0109.namprd04.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;3&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;11:05:21 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/23/2021&lt;br /&gt;11:05:21 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3715.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3715.namprd17.prod.outlook.com (2603:10b6:a03:23a::10) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19; Mon, 23 Aug  2021 23:05:21 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::3df9:4168:ede5:2de9%7]) with mapi id 15.20.4436.024; Mon, 23 Aug 2021  23:05:21 +0000 Date: Mon, 23 Aug 2021 19:05:17 -0400 To: Wilmer Andres Gonzalez Raquira &amp;lt;andres.gonzales@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0002131] Nuevo seguimiento para esta incidencia solicitud de cambio de computador de diagnostico taller. Message-ID: &amp;lt;GLPI-2131.1629759912.1424223747@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-2131&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_vqtbWkEmjgjxHMtotZZxVlYLsipN95iWoKeB4FDJOA\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BN0PR04CA0109.namprd04.prod.outlook.com  (2603:10b6:408:ec::24) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.64.10) by BN0PR04CA0109.namprd04.prod.outlook.com (2603:10b6:408:ec::24) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4436.19 via Frontend Transport; Mon, 23 Aug 2021 23:05:20 +0000 X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: bd4dc3a9-5977-4d96-1eb7-08d9668a7afd X-MS-TrafficTypeDiagnostic: BY5PR17MB3715: &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0002131-nuevo-seguimiento-para-esta-incidencia-solicitud-de-cambio-de-computador-de-diagnostico-taller.EML (message/rfc822)',0,2,'2021-08-23 23:10:02','2021-08-23 23:10:02',1,0,0),