(973,'Ticket',508,'2020-08-03 19:42:18',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;kjimenez@ecologycolombia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;kjimenez&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;ecologycolombia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;kjimenez&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address might be misspelled or might not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;                         &lt;b&gt;Retype the recipient\'s address, then resend the message -&lt;/b&gt; If you\'re using Outlook, open this non-delivery report message and click &lt;b&gt;Send Again&lt;/b&gt; from the menu or ribbon. In Outlook on the web, select this message, and then click the \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" link located just above the message preview window. In the To or Cc line, delete and then retype the entire recipient\'s address (ignore any address suggestions). After typing the complete address, click &lt;b&gt;Send&lt;/b&gt; to resend the message. If you\'re using an email program other than Outlook or Outlook on the web, follow its standard way for resending a message. Just be sure to delete and retype the recipient\'s entire address before resending it.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Remove the recipient from the recipient Auto-Complete List, then resend the message -&lt;/b&gt; If you\'re using Outlook or Outlook on the web, follow the steps in the \"Remove the recipient from the recipient Auto-Complete List\" section of &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;. Then resend the message. Be sure to delete and retype the recipient\'s entire address before clicking &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Contact the recipient by some other means,&lt;/b&gt; (by phone, for example) to confirm you\'re using the right address. Ask them if they\'ve set up an email forwarding rule that could be forwarding your message to an incorrect address.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, ask the recipient to tell their email admin about the problem, and give them the error (and the name of the server that reported it) shown below. It\'s likely that only the recipient\'s email admin can fix this problem.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717197\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.4.1&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurred because a message was sent to an email address hosted by Office 365, but the address doesn\'t exist in the receiving organization\'s Office 365 directory. Directory Based Edge Blocking (DBEB) is enabled for ecologycolombia.com, and DBEB rejects messages addressed to recipients who don\'t exist in the receiving organization\'s Office 365 directory. This error is reported by the recipient domain\'s email server, but most often it can be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check that the email address exists and is correct - &lt;/b&gt;Confirm that the recipient address exists in your Office 365 directory, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories - &lt;/b&gt;Make sure directory synchronization is working correctly, and that the recipient\'s email address exists in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check for errant forwarding rules - &lt;/b&gt;Check for forwarding rules for the original recipient that might be trying to forward the message to an invalid address. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Forwarding or Inbox Rules features.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure the recipient has a valid license - &lt;/b&gt;Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license to them (Users &amp;gt; Active Users &amp;gt; Select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure that mail flow settings and MX records are correct - &lt;/b&gt;Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are set up correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/3/2020 8:41:26 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;kjimenez@ecologycolombia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000508] Nuevo seguimiento para esta incidencia Configuración VPN&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BN7NAM10FT066.eop-nam10.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3778.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BN7NAM10FT066.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;8:41:28 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR16CA0018.namprd16.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;8:41:32 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;4&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;8:41:32 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3778.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif; 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 Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-08-03 19:43:01','2020-08-03 19:43:01',1,0,0),(974,'Ticket',510,'2020-08-03 19:44:00',0,0,'&lt;div class=\"item_content \"&gt;&lt;div class=\"rich_text_container\"&gt;&lt;p&gt;Buenas tardes.&lt;/p&gt;&lt;p&gt;Se procede a realizar conexión remota, se instala forticlient y ts plus cliente, se realiza validacion con el usuario y este puede ingresar a World Office.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;/div&gt;&lt;/div&gt;',0,1,'2023-04-27 22:19:30','2020-08-03 19:44:00',4,0,0),(975,'Ticket',508,'2020-08-03 19:43:29',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px; 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        padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;kjimenez&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;ecologycolombia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;kjimenez&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address might be misspelled or might not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;                         &lt;b&gt;Retype the recipient\'s address, then resend the message -&lt;/b&gt; If you\'re using Outlook, open this non-delivery report message and click &lt;b&gt;Send Again&lt;/b&gt; from the menu or ribbon. In Outlook on the web, select this message, and then click the \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" link located just above the message preview window. In the To or Cc line, delete and then retype the entire recipient\'s address (ignore any address suggestions). After typing the complete address, click &lt;b&gt;Send&lt;/b&gt; to resend the message. If you\'re using an email program other than Outlook or Outlook on the web, follow its standard way for resending a message. Just be sure to delete and retype the recipient\'s entire address before resending it.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Remove the recipient from the recipient Auto-Complete List, then resend the message -&lt;/b&gt; If you\'re using Outlook or Outlook on the web, follow the steps in the \"Remove the recipient from the recipient Auto-Complete List\" section of &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;. Then resend the message. Be sure to delete and retype the recipient\'s entire address before clicking &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;                         &lt;b&gt;Contact the recipient by some other means,&lt;/b&gt; (by phone, for example) to confirm you\'re using the right address. Ask them if they\'ve set up an email forwarding rule that could be forwarding your message to an incorrect address.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, ask the recipient to tell their email admin about the problem, and give them the error (and the name of the server that reported it) shown below. It\'s likely that only the recipient\'s email admin can fix this problem.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717197\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.4.1&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurred because a message was sent to an email address hosted by Office 365, but the address doesn\'t exist in the receiving organization\'s Office 365 directory. Directory Based Edge Blocking (DBEB) is enabled for ecologycolombia.com, and DBEB rejects messages addressed to recipients who don\'t exist in the receiving organization\'s Office 365 directory. This error is reported by the recipient domain\'s email server, but most often it can be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check that the email address exists and is correct - &lt;/b&gt;Confirm that the recipient address exists in your Office 365 directory, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories - &lt;/b&gt;Make sure directory synchronization is working correctly, and that the recipient\'s email address exists in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Check for errant forwarding rules - &lt;/b&gt;Check for forwarding rules for the original recipient that might be trying to forward the message to an invalid address. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Forwarding or Inbox Rules features.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure the recipient has a valid license - &lt;/b&gt;Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license to them (Users &amp;gt; Active Users &amp;gt; Select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Make sure that mail flow settings and MX records are correct - &lt;/b&gt;Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are set up correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;this article&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/3/2020 8:42:24 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;kjimenez@ecologycolombia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000508] Nuevo seguimiento para esta incidencia Configuración VPN&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [MW2NAM10FT031.eop-nam10.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BYAPR17MB2072.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;MW2NAM10FT031.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;8:42:27 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BL0PR03CA0028.namprd03.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;3&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;8:42:30 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;3&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/3/2020&lt;br /&gt;8:42:30 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2072.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=bRhd+RyxL0sVOxhDP+QCrmssxHRfuGJCJxutUGb91We7f0zFCGEEqT+mDg7yhbuKQ8Oq2WtYmT/HW6cYffV2gOnOa9MXgmL14RmM2fnHHIgWdt+6FZLkuN/9A6zjJJ+Imgm3Oe38tjg73jioA+e/v1YFZwxVdvmFDSQTi+OebanDwz14ypC9IF+MTgCpa0KsOKEiA6BV4WSefjDjhFC/RWAkKPDA0zXXVU62gMR4QHwoKb+zH6xXPNH1U8nObCh83lVAOdeF4cbgPMhqhoJ9r1XX7HldbcTH5MQgch7/Nu80aC1juU/FB9P7JQCeKExg2KGG917kTfPWwf6lmhlWzg== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=YCp0Wib6T5X7cFYG0rMVaWduxc/loPLbS4DlnmPLUj8=;  b=nuukTao05y9djhcIBIUQTlQtLwYwu7j62r93Jn4ojEk/vYhXKZSLcOM78kKwepOWWueBGd8gVp6LQDj5K/XCD45Q/1812joq64s9bR14ECKO7Hd7Y6Jf9jf4qkG61CrWPpAf5SY2WXtvE/nFfpsfsHdL6D5js9dLuzVf2y7daI2ReHhTksuOdNzwdRR0Rh+qFLPHBCM/JwSv9e1BE53UU1u8/nGM0kTMyckDnF2xybEvAQABehK/pyok+QhzgpUuXZLjYh7LoW63e6onArXFVlH9phgHJD65090OoiN8OfZh3Oi/RoNH1OirYJgq2GQQ2PYyolH+BNlRWUY3gLZaeA== ARC-Authentication-Results: i=1; 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X-MS-Exchange-AntiSpam-MessageData: 	M/HofqoB7LmyJwvZm7EGFT/AD04kvf/2UYr2YnVhsrcrT9tHt8ChieRV4H2Zl4WbWuQn9a5AUK0yAgLDE2uYNs1n3OIG9zVA0DEo3b7lzMh4N+XJZlcqYrNqgf3z4QoKNgiOjyl16wDTmQVUWUysIgWSm+LJuaCc2O7EDBwqcrVwt+fvv/bl3VmQqph5LZ3wMQ/r2+e24SXYy3TL1/XuROjUDsNyccu8I/3NdDFkL5j8uj6K7BWQpnw06OceIkH9pxLNcuJ79mMm8vT0m/av+6RN0yagZbYD2GuAa6+1S5EofOLZd/ij59D147SQlbGOFyXibKpvnGz/1M9/+6a2GWOIyoBXaoxb4IA/XSTS4Ap6yq/jAjTKMC5gWzyfzgQrrn+NWsjVcr2CkQJ3YKEMNAdCNrfNtKK5Ch+gGxf2XZuK+1vGAHXALt/hF7JtqyWaI8LsPkGf6Ihyz5qyCwnnFDByvZttivJTjPhJX/UiAnE5yTpVSjOQ7GRHwbp35RQTtLA53vNFVV0Lko6Zdy8xIKZDtMd/iuTIELNKRyMhGqHzVUm921muAmyKKAQO7Z4UoHYSUWYB5cgYamjn85BE39+ACixl2F6Hz++f6SOBbSf8CQpd5vLFJkGRacn3Hn8mSYsjCCR5FZDpqzBSPfX9Dw== X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: 77db9715-9599-46ee-e97a-08d837edbc52 X-MS-Exchange-CrossTenant-AuthSource: BYAPR17MB2950.namprd17.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 03 Aug 2020 20:42:30.2639  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: UbdKU6zwwi01FXyNmAnmLLoq9ecML94MobCO8/oexMBedJfpBZFuGwaBm/M8J/HyGg+LCMqXZX2TYKiGJijCLA== X-MS-Exchange-Transport-CrossTenantHeadersStamped: BYAPR17MB2072 &lt;/pre&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-08-03 19:44:01','2020-08-03 19:44:01',1,0,0),(976,'Ticket',508,'2020-08-03 19:44:31',0,0,'&lt;div class=\"item_content \"&gt;&lt;div class=\"rich_text_container\"&gt;&lt;p&gt;Buenas tardes.&lt;/p&gt;&lt;p&gt;Se procede a realizar conexión remota, se instala forticlient y ts plus cliente, se realiza validacion con el usuario y este puede ingresar a World Office.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;/div&gt;&lt;/div&gt;',0,1,'2023-04-27 22:19:30','2020-08-03 19:44:31',4,0,0),(977,'Ticket',514,'2020-08-04 19:41:26',0,0,'&lt;p&gt;se estan creado los datos de usuario.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-04 19:41:26',4,0,0),(978,'Ticket',511,'2020-08-04 19:50:44',0,0,'&lt;p&gt;Se realiza seguimiento para validar, Cuando se conecta vpn forticlient la conexion de anydesk se desconecta.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-08-04 19:50:44',4,0,0),(979,'Ticket',511,'2020-08-05 12:26:18',0,0,'&lt;p&gt;Se realiza conexion con OpenVpn y se coencta con servidor 192.168.100.10 el cual permite ingresar a World OFfice&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-08-05 12:26:18',4,0,0),(980,'Ticket',516,'2020-08-05 20:43:15',0,0,'&lt;p&gt;Edgar, gracias por ponerse en contacto con el área de Tecnología. Se realiza habilitación y explicación de como poder generar los informes de ventas requeridos.&lt;/p&gt;&lt;p&gt;Con esto damos por cerrado el caso.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-05 20:43:15',4,0,0),(981,'Ticket',505,'2020-08-05 20:52:47',0,0,'&lt;p&gt;Estimada Vivían, gracias por ponerse en contacto con el área de TI. se ha programado una capacitación para el día jueves 06 de Agosto&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-05 20:52:47',4,0,0),(982,'Ticket',517,'2020-08-05 23:30:48',0,0,'&lt;p&gt;Estimado Edward, gracias por ponerse en contacto con el área de Tecnología, se ha realizado la actualización de release y se parametriza las opciones de activar reservas en pedido y prohibir reservar cantidades sin existencias. con esto el sistema ya no permite facturar sin no hay existencia.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-05 23:30:48',4,0,0),(983,'Ticket',521,'2020-08-10 19:41:57',0,0,'&lt;p&gt;Se espera apoyo de proveedor el dia de mañana en sitio.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-10 19:41:57',4,0,0),(984,'Ticket',518,'2020-08-11 12:35:17',0,0,'&lt;p&gt;Gracias por ponerse en contacto con el área de Tecnología. Luis Felipe a continuación mis observaciones por cada punto.&lt;/p&gt;&lt;ol&gt;&lt;li&gt;No es un error del sistema el que no le deje facturar con fecha del día siguiente, eso no es una buena practica y por otro lado usted no puede tener facturas con consecutivos menores con fechas mayores. si se fija en el mensaje este dice que no es posible realizar una factura con una fecha seleccionada porque esta bloqueado. no es un error.&lt;/li&gt;&lt;li&gt;La segunda solicitud es de modificación de perfiles, esto lo debe revisar con Cristhian Osorio.&lt;/li&gt;&lt;li&gt;Lo revisamos para entender mejor su solicitud.&lt;/li&gt;&lt;li&gt;Felipe, disculpe por no informarle sobre esta solicitud pero fue rechazada, es decir no cumple el 30% de los clientes para desarrollar la mejora.&lt;/li&gt;&lt;/ol&gt;',0,1,'2023-04-24 10:55:31','2020-08-11 12:35:17',4,0,0),(985,'Ticket',483,'2020-08-11 13:00:35',0,0,'&lt;meta content=&quot;text/html; charset=utf-8&quot; /&gt; &lt;meta content=&quot;Microsoft Word 15 (filtered medium)&quot; /&gt;  &lt;div class=&quot;WordSection1&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Buenos d&iacute;as:&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Solicito de su colaboraci&oacute;n ya que en el nuevo port&aacute;til asignado , no he podido conectarme al sistema WO porque la vpn se cae constantemente, no he podido conectarme al equipo remoto , porque con  el cambio del equipo a otro puesto de trabajo no se ha podido conectar el equipo&nbsp; de esta forma la conexi&oacute;n al WO &nbsp;no tengo el momento.&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=170&amp;tickets_id=483&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;61c31e0c-d9d62df8-5f32a4a19f9889.05327611&quot; width=&quot;768&quot; src=&quot;/glpi/front/document.send.php?docid=170&amp;tickets_id=483&quot; /&gt;&lt;/a&gt;&lt;/p&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=&quot;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;b&gt;&lt;span lang=&quot;ES&quot;&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=&quot;ES&quot;&gt; Mesa de Ayuda TI &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; martes, 28 de julio de 2020 4:50 p. m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Marta Cecilia Rua Sanchez &amp;lt;marta.rua@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0000483] Nuevo seguimiento para esta incidencia REQUERIMIENTO CORREO&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt; &lt;/p&gt; &lt;/div&gt;',0,2,'2023-04-24 09:25:01','2020-08-11 13:01:01',1,0,0),(986,'Ticket',418,'2020-08-11 13:35:00',0,0,'&lt;p&gt;el proveedor informa que envio cotizacion se validara si es aprobada.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-11 13:35:00',4,0,0),(987,'Ticket',433,'2020-08-11 13:45:26',0,0,'&lt;p&gt;Andrea&lt;br /&gt;9:41 a. m. 11/08/2020&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;se valida en la linea servientrega indican nuevamente esperar PQR 15 dias habiles respuesta a correo (soporteti@arintia.com)&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-11 13:45:26',1,0,0),(990,'Ticket',524,'2020-08-11 22:02:20',0,0,'&lt;p&gt;Buen día, Astrid&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Tengo un caso asignado por la mesa de ayuda  &lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/ticket.form.php?id=524\"&gt;&lt;strong&gt;Correos errados en mi buzón.&lt;/strong&gt;&lt;/a&gt; te llegan mail que parece no te corresponden, genere un reporte pero tengo una duda;&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;ul&gt;&lt;li&gt;Del reporte solo un remitente no es de la organización pero solo es un mensaje&lt;/li&gt;&lt;li&gt;Te adjunto el reporte me podrías indicar si dentro hay algún mensaje de los que indicas si es de las personas de Arintia quizás sea un grupo existente con el asunto podriasmos revisar.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;table width=\"0\"&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td width=\"223\"&gt;&lt;p&gt;&lt;strong&gt;Remitente&lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;td width=\"701\"&gt;&lt;p&gt;Asunto&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"223\"&gt;&lt;p&gt;anyi.buitrago@arintia.com&lt;/p&gt;&lt;/td&gt;&lt;td width=\"701\"&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"223\"&gt;&lt;p&gt;diana.giraldo@arintia.com&lt;/p&gt;&lt;/td&gt;&lt;td width=\"701\"&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"223\"&gt;&lt;p&gt;edward.montenegro@arintia.com&lt;/p&gt;&lt;/td&gt;&lt;td width=\"701\"&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"223\"&gt;&lt;p&gt;gestionhumana@arintia.com&lt;/p&gt;&lt;/td&gt;&lt;td width=\"701\"&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"223\"&gt;&lt;p&gt;jair.oliveros@koba-group.com&lt;/p&gt;&lt;/td&gt;&lt;td width=\"701\"&gt;&lt;p&gt;RE: Buenas tardes don Jair oliveros. Para solicitar cámara de comercio y Rut para actualización de datos gracias.&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"223\"&gt;&lt;p&gt;karina.gonzalez@arintia.com&lt;/p&gt;&lt;/td&gt;&lt;td width=\"701\"&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"223\"&gt;&lt;p&gt;leidy.betancur@arintia.com&lt;/p&gt;&lt;/td&gt;&lt;td width=\"701\"&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"223\"&gt;&lt;p&gt;marta.rua@arintia.com&lt;/p&gt;&lt;/td&gt;&lt;td width=\"701\"&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"223\"&gt;&lt;p&gt;nalvarezd@corona.com.co&lt;/p&gt;&lt;/td&gt;&lt;td width=\"701\"&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"223\"&gt;&lt;p&gt;olga.naranjo@arintia.com&lt;/p&gt;&lt;/td&gt;&lt;td width=\"701\"&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"223\"&gt;&lt;p&gt;sandra.bonilla@arintia.com&lt;/p&gt;&lt;/td&gt;&lt;td width=\"701\"&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-11 22:02:20',4,0,0),(991,'Ticket',521,'2020-08-11 22:04:18',0,0,'&lt;p&gt;se valido con apoyo en sitio efectivamente indican que el PC presenta problemas en el disipador, se revisara de los equipos disponibles si se puede realizar cambio.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-11 22:04:18',4,0,0),(992,'Ticket',483,'2020-08-11 22:40:31',0,0,'&lt;p&gt;Se realizo copia de los PST se estaran llevando al domicilio el dia de mañana.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-11 22:40:31',4,0,0),(993,'Ticket',497,'2020-08-11 22:41:48',0,0,'&lt;p&gt;Se realizo cambio a PC portatil por entrega del equipo de escritorio al proveedor.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-11 22:41:48',4,0,0),(994,'Ticket',506,'2020-08-12 13:29:01',0,0,'&lt;p&gt;Se contacto al teléfono y adiciono a teams sin respuesta se intentara nuevamente en la tarde.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-12 13:29:01',4,0,0),(995,'Ticket',521,'2020-08-12 13:46:09',0,0,'&lt;p&gt;se esta alistando el PC para el cambio&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-12 13:46:09',4,0,0),(996,'Ticket',529,'2020-08-12 18:03:57',0,0,'&lt;p&gt;Gracias por ponerse en contacto con el equipo de Tecnología de Arintia. se ha revisado su petición y la razón por la que no podía ver mas opciones en los informes es porque la pestaña de herramientas estaba visible.&lt;/p&gt;&lt;p&gt;con esto damos por cerrado el caso.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-12 18:03:57',4,0,0),(997,'Ticket',505,'2020-08-12 18:08:43',0,0,'&lt;p&gt;Se realizo la capacitación solicitada. procederemos a cerrar el caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-12 18:08:43',4,0,0),(998,'Ticket',531,'2020-08-12 19:50:02',0,0,'&lt;p&gt;se configura perfil se realiza backup de la informacion y se asocia equipo en inventario&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-12 19:50:02',4,0,0),(999,'Ticket',433,'2020-08-13 19:46:10',0,0,'&lt;p&gt;20 de Agosto se cumplen 15 dias habiles fecha limite para respuesta.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-13 19:46:10',1,0,0),(1000,'Ticket',540,'2020-08-14 16:08:10',0,0,'&lt;p&gt;Caso de notificacion servientrega&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-14 16:08:10',1,0,0),(1001,'Ticket',542,'2020-08-18 14:20:14',0,0,'&lt;p&gt;caso de correo automatico&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-18 14:20:14',1,0,0),(1002,'Ticket',547,'2020-08-18 15:46:58',0,0,'&lt;p&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/ticket.form.php?id=546\"&gt;caso duplicado con el http://helpdesk.arintia.com.co/glpi/front/ticket.form.php?id=546&lt;/a&gt;&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-18 15:46:58',1,0,0),(1003,'Ticket',544,'2020-08-18 19:17:23',0,0,'&lt;meta content=\"text/html; charset=utf-8\" /&gt; &lt;meta content=\"Microsoft Word 15 (filtered medium)\" /&gt;  &lt;div class=\"WordSection1\"&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Buenas tardes,&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Falta por favor que el documento escaneado quede directo en una carpeta de mi pc, por ahora lo envía al correo.&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Gracias,&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Mónica Cacua Correa&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Inspectora SST&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Bucaramanga-Girón&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm\"&gt; &lt;p class=\"MsoNormal\"&gt;&lt;b&gt;&lt;span lang=\"ES\"&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=\"ES\"&gt; Mesa de Ayuda TI &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; martes, 18 de agosto de 2020 2:47 p. m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Monica Adriana Cacua Correa &amp;lt;monica.cacua@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0000544] Caso resuelto Configuracion scanner impresora&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=\"MsoNormal\"&gt;&nbsp;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt; &lt;/p&gt; &lt;/div&gt;',0,2,'2020-08-18 19:18:01','2020-08-18 19:18:01',1,0,0),(1004,'Ticket',545,'2020-08-18 23:07:45',0,0,'&lt;p&gt;Se crea usuario de red para KAREN JHOANA FAJARDO RODRIGUEZ , pendiente asignación de tablet con linea&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-18 23:07:45',1,0,0),(1005,'Ticket',544,'2020-08-18 23:13:02',0,0,'&lt;p&gt;Para conexión por carpeta compartida se requiere smb1 sin embargo windows 10 por defecto esta apagado se habilita y pendiente por pruebas.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-18 23:13:02',4,0,0),(1006,'Ticket',418,'2020-08-19 15:53:55',0,0,'&lt;p&gt;Se recibió aprobación por Rocio, esperamos coordinar con proveedor&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-19 15:53:55',4,0,0),(1007,'Ticket',544,'2020-08-19 18:12:24',0,0,'&lt;meta content=\"text/html; charset=utf-8\" /&gt; &lt;meta content=\"Microsoft Word 15 (filtered medium)\" /&gt;  &lt;div class=\"WordSection1\"&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Buenas tardes,&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Gracias por la ayuda.&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Atentamente,&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Mónica Cacua&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm\"&gt; &lt;p class=\"MsoNormal\"&gt;&lt;b&gt;&lt;span lang=\"ES\"&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=\"ES\"&gt; Mesa de Ayuda TI &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; miércoles, 19 de agosto de 2020 11:52 a. m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Monica Adriana Cacua Correa &amp;lt;monica.cacua@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0000544] Caso resuelto Configuracion scanner impresora&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=\"MsoNormal\"&gt;&nbsp;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt; &lt;/p&gt; &lt;/div&gt;',0,2,'2020-08-19 18:13:02','2020-08-19 18:13:02',1,0,0),(1008,'Ticket',552,'2020-08-19 18:37:12',0,0,'&lt;p&gt;Gracias por ponerse en contacto con el área de TI Arintia. revisando su solicitud vemos que para este cargo no esta contemplado asignar linea móvil. agradecemos nos indique quien aprueba esta solicitud. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-19 18:37:12',1,0,0),(1009,'Ticket',554,'2020-08-19 21:08:07',0,0,'&lt;p&gt;pendiente cruzar licencias de ecology para validar licenciamiento&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-19 21:08:07',4,0,0),(1011,'Ticket',549,'2020-08-19 21:39:59',0,0,'&lt;p&gt;Se finalizaran entregas de equipo pendientes y despachos para organizar disponibilidad de recursos&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-19 21:39:59',4,0,0),(1012,'Ticket',537,'2020-08-20 19:05:21',0,0,'&lt;p&gt;Se realiza solicitud de equipo. &lt;br /&gt;Se recibe en la sede de la 116 y se realiza configuración se llevara el domingo a la sede de medellin&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-08-20 19:05:21',1,0,0),(1013,'Ticket',555,'2020-08-20 19:36:58',0,0,'&lt;p&gt;Se realiza conexión remota con el colaborador y se realizan pruebas y el archivo de excel no se bloquea, si se vuelve a presentar falla el colaborador informara via teams para realizar la correspondiente validación&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-08-20 19:36:58',4,0,0),(1014,'Ticket',418,'2020-08-20 21:30:40',0,0,'&lt;meta content=&quot;text/html; charset=utf-8&quot; /&gt;&lt;meta content=&quot;Microsoft Word 15 (filtered medium)&quot; /&gt;&lt;div class=&quot;WordSection1&quot;&gt;&lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Buenas Tardes. &lt;/span&gt;&lt;/p&gt;&lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Para cuando queda&nbsp; terminada la solicitud por favor. &lt;/span&gt;&lt;/p&gt;&lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Gracias, &lt;/span&gt;&lt;/p&gt;&lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt;&lt;div&gt;&lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt;&lt;p class=&quot;MsoNormal&quot;&gt;Cordialmente,&lt;/p&gt;&lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt;&lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt;&lt;p class=&quot;MsoNormal&quot;&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=206&amp;tickets_id=418&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;61c31e0c-d9d62df8-5f3ef9320e6ea3.78890390&quot; width=&quot;960&quot; src=&quot;/glpi/front/document.send.php?docid=206&amp;tickets_id=418&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt;&lt;/div&gt;&lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt;&lt;div&gt;&lt;div style=&quot;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm&quot;&gt;&lt;p class=&quot;MsoNormal&quot;&gt;&lt;b&gt;&lt;span lang=&quot;ES&quot;&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=&quot;ES&quot;&gt; Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt;&lt;b&gt;Enviado el:&lt;/b&gt; mi&eacute;rcoles, 19 de agosto de 2020 11:54 a. m.&lt;br /&gt;&lt;b&gt;Para:&lt;/b&gt; Martha Rocio Pe&ntilde;a Rocio &amp;lt;rocio.pena@arintia.com&amp;gt;&lt;br /&gt;&lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0000418] Nuevo seguimiento para esta incidencia Puesto Adicional sede Fontib&oacute;n&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt;&lt;p class=&quot;MsoNormal&quot;&gt; &lt;/p&gt;&lt;/div&gt;',0,2,'2023-04-24 09:24:21','2020-08-20 21:29:01',1,0,0),(1015,'Ticket',550,'2020-08-21 14:50:07',0,0,'&lt;p&gt;Se realiza configuración de VPN y acceso a WO para Marisol Ángel. con esto damos por cerrado una de las peticiones de este caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-21 14:50:07',4,0,0),(1016,'Ticket',557,'2020-08-21 21:13:26',0,0,'&lt;p&gt;se envio correo solicitando datos de usuarios&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-21 21:13:26',4,0,0),(1017,'Ticket',566,'2020-08-24 13:21:19',0,0,'&lt;p&gt;caso por correo automatico&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-24 13:21:19',1,0,0),(1018,'Ticket',564,'2020-08-24 13:54:53',0,0,'&lt;p&gt;Se creo caso con Proveedor&lt;/p&gt;&lt;table width=\"100%\"&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Hemos recibido su solicitud de soporte, la cual ha sido registrada con los siguientes datos:&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt; &lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;table width=\"100%\"&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td width=\"30%\"&gt;&lt;p&gt;&lt;strong&gt;Ticket número:&lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;td width=\"70%\"&gt;&lt;p&gt;&lt;strong&gt;691827&lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;&lt;strong&gt;Fecha de solicitud:&lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;lunes, 24 de agosto de 2020 9:06 a.m.&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;&lt;strong&gt;Asunto:&lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;Inventarios, Costo Promedio y Costo de Ventas&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;&lt;strong&gt;Empresa:&lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;ARINTIA GROUP S.A.S.&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;&lt;strong&gt;Licencia:&lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;4S4D-5AAQ-WW9R-ZTQ7&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;',0,1,'2023-04-24 10:40:34','2020-08-24 13:54:53',1,0,0),(1019,'Ticket',561,'2020-08-24 16:12:10',0,0,'&lt;p&gt;se genero caso con proveedor &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-24 16:12:10',4,0,0),(1020,'Ticket',562,'2020-08-24 16:51:47',0,0,'&lt;p&gt;Estimado usuario este caso ya se viene trabajando con el caso # 541. por lo que procedemos a cerrar este caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-24 16:51:47',1,0,0),(1021,'Ticket',541,'2020-08-24 16:54:46',0,0,'&lt;p&gt;Se realizaron las respectivas pruebas y no fue posible configurar el campo ubicación. se escala con el asesor de WO quien el día viernes 28 de Agosto estará revisando si es posible o no.&lt;/p&gt;&lt;p&gt;el caso queda en espera hasta la fecha indicada para dar una respuesta definitiva.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-24 16:54:46',4,0,0),(1022,'Ticket',564,'2020-08-24 20:05:07',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;el proveedor solicito realizar pruebas sobre la plataforma por favor validar si persiste el error. para contactar de nuevo.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-24 20:05:07',1,0,0),(1023,'Ticket',557,'2020-08-25 20:59:18',0,0,'&lt;p&gt;Buen día, Jhonatan&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Tenemos el caso generado “&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/ticket.form.php?id=557\"&gt;&lt;strong&gt;Carpetas documentos técnicos&lt;/strong&gt;&lt;/a&gt; “  no tenemos un fiile server adicional al one drive, actualmente estamos revisando como organizar los grupos y carpetas por áreas de trabajo, podemos incluir la solicitada para esto nos podrías especificar qué grupo o que personas tendrían acceso? Y así ir avanzando.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-25 20:59:18',4,0,0),(1024,'Ticket',574,'2020-08-26 21:25:45',0,0,'&lt;p&gt;Es espera validación de recursos, el equipo es propio de la organización por lo tanto no es posible el cambio de cargado con proveedor.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-26 21:25:45',4,0,0),(1025,'Ticket',541,'2020-08-26 21:31:53',0,0,'&lt;p&gt;Se crea Formato de Factura con el campo ubicación. Factura de venta Electrónica PQ.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-26 21:31:53',4,0,0),(1026,'Ticket',556,'2020-08-27 14:21:51',0,0,'&lt;p&gt;Se programa reunión con el asesor para el día miércoles,  2 de septiembre 9 am.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-27 14:21:51',4,0,0),(1027,'Ticket',564,'2020-08-27 20:21:07',0,0,'&lt;p&gt;Buen dia, Agrdecemos su ayuda con la confirmacion si los cambios aplicados por el proveedor fueron efectivos o si por el contrario continua la noedad.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-27 20:21:07',1,0,0),(1028,'Ticket',579,'2020-08-28 13:35:03',0,0,'&lt;p&gt;Se contacta a Gilberto informando el caso, se le solicita apoyo para medidas y cotizar precio &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-28 13:35:03',4,0,0),(1029,'Ticket',581,'2020-08-28 19:48:19',0,0,'&lt;p&gt;previamente el proveedor se conecto para activación, sin embargo el equipo no permite acceder a revisar las opciones de configuración. el día lunes se estara en sitio revisando el equipo.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-28 19:48:19',4,0,0),(1031,'Ticket',576,'2020-08-28 21:24:46',0,0,'&lt;p&gt;Se ha realizado la asignación de permisos solicitados. Por favor validar y quedamos atentos.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-28 21:24:46',4,0,0),(1032,'Ticket',550,'2020-08-28 21:25:44',0,0,'&lt;p&gt;Se realiza la configuración del acceso a WO y creación de usuario a WO. con esto damos por cerrada la solicitud. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-28 21:25:44',4,0,0),(1033,'Ticket',501,'2020-08-28 21:27:55',0,0,'&lt;p&gt;Se realiza ajustes a perfiles del usuario de acuerdo con la solicitud. con esto procedemos a cerrar el caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-28 21:27:55',4,0,0),(1034,'Ticket',337,'2020-08-28 22:12:51',0,0,'&lt;p&gt;Una vez se valida con el proveedor sobre los avances de las adecuaciones, este nos informa lo siguiente:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Cableado estructurado realizado al 100%&lt;/li&gt;&lt;li&gt;Camaras de seguridad esta realizado en un 90%, pendiente cámara del área de laboratorio&lt;/li&gt;&lt;li&gt;El rack de comunicaciones esta adecuado al 100%, falta el punto de energía para energizar el rack.&lt;/li&gt;&lt;li&gt;WIfi: Configurada y operativa.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Con esto damos por cerrado el requerimiento. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-28 22:12:51',4,0,0),(1035,'Ticket',554,'2020-08-31 12:24:50',0,0,'&lt;p&gt;Se cuenta con disponibilidad de licencias, me confirman si dejamos los correo de igual manera nombrados como supervisor y supervisor 1&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-31 12:24:50',4,0,0),(1037,'Ticket',561,'2020-08-31 12:29:05',0,0,'&lt;p&gt;Buenos días, Monica&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Relacionado al caso  &lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/ticket.form.php?id=561\"&gt;&lt;strong&gt;Estados financieros junio 2020&lt;/strong&gt;&lt;/a&gt;  al di de hoy hemos generado 4 casos con el área de informes – Documentos - Contailidad- Nomina este ultimo aun en curso, lamentablemente no hemos tenido una respuesta concreta algunos de los soportes realizados.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;ul&gt;&lt;li&gt;Actualizacion de versión rl 495&lt;/li&gt;&lt;li&gt;Reparación de base de datos&lt;/li&gt;&lt;li&gt;Sincornizacion de informes&lt;/li&gt;&lt;li&gt;En conexión remota el área de soporte identifico que hay documentos descuadrados sin embargo no se ven en auditoria por que estos documentos tiene alguno del campo  tercero en blanco, ese caso se dejo pendiente y solicitaron validar quien va en ese campo y modificarlo en caso tal volver a enviar datos de conexión, según tus indicaciones el campo no permite modificarlo asi se reabrió pero no hemos obtenido respuesta.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Te relaciono el ultimo meet enviado con nomina  si es posible nos ayudes con conexión (en el mismo podemos ingresar dos),  los proceso dentro de la herramienta (contratación invetario nomina etc) generalmente las áreas de soporte no las conocen  por esto es importante tu apoyo cuando nos emitan alguna respuesta.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-31 12:29:05',4,0,0),(1038,'Ticket',561,'2020-08-31 12:32:14',0,0,'&lt;p&gt;el proveedro indica que un tercero fu eliminado en el sistema, el tercero eliminado al no estar en la base de datos se pierde relación en todos los documentos donde se haya registrado. &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;la posibilidad es identificar el tercero y volverlo a crear para asociar en los documentos, esta semana se tiene una meet con proveedor por requerimientos y se validar el incidente, por la linea de soporte de WO informan que esto no es auditable no es posible identificar la persona que lo borro&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-31 12:32:14',4,0,0),(1039,'Ticket',583,'2020-08-31 12:48:10',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;cristhian.leal&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;8/31/2020 1:48:06 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;cristhian.leal@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000583] Nuevo usario entre asignados sistema wo&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient cristhian.leal@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3748.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/31/2020&lt;br /&gt;1:48:09 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;255.255.255.255&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR04CA0004.namprd04.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;3&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/31/2020&lt;br /&gt;1:48:10 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;8/31/2020&lt;br /&gt;1:48:10 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3748.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3748.namprd17.prod.outlook.com (2603:10b6:a03:23d::24) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3326.21; Mon, 31 Aug  2020 13:48:10 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::4196:4637:1afc:fc9b]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::4196:4637:1afc:fc9b%5]) with mapi id 15.20.3326.025; Mon, 31 Aug 2020  13:48:10 +0000 Date: Mon, 31 Aug 2020 08:48:06 -0500 To: Kevin Gregorio Cruz Camacho &amp;lt;cristhian.leal@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000583] Nuevo usario entre asignados sistema wo Message-ID: &amp;lt;GLPI-583.1598881649.1650387032@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-583&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_2ElDKIdtt1pkS9gQk3rkLBmc0FGfjUgACrA77ImFJEE\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR04CA0004.namprd04.prod.outlook.com  (2603:10b6:208:d4::17) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from 255.255.255.255 (255.255.255.255) by MN2PR04CA0004.namprd04.prod.outlook.com (2603:10b6:208:d4::17) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3326.19 via Frontend Transport; Mon, 31 Aug 2020 13:48:09 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: d3f12eff-8d0d-4233-03fa-08d84db47f6a X-MS-TrafficTypeDiagnostic: BY5PR17MB3748: &lt;/pre&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_[GLPI #0000583] Nuevo usario entre asignados sistema wo.EML (MESSAGE/RFC822)',0,2,'2020-08-31 12:49:01','2020-08-31 12:49:01',1,0,0),(1040,'Ticket',583,'2020-08-31 13:36:25',0,0,'&lt;p&gt;Se contacto al usuario, indico que el inconveniente ya estaba solucionado. se procede a cerrar el caso.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-08-31 13:36:25',4,0,0),(1042,'Ticket',587,'2020-08-31 16:40:58',0,0,'&lt;p&gt;Se configuro el usuario y se reseteo la clave con exito.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-08-31 16:40:58',1,0,0),(1043,'Ticket',589,'2020-08-31 16:46:05',0,0,'&lt;p&gt;Se puedo solucionar el problema de ingreso a WO.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-08-31 16:46:05',1,0,0),(1044,'Ticket',585,'2020-08-31 20:24:59',0,0,'&lt;p&gt;Se ha realizado las modificaciones a los formatos solicitados. por pavor revisar y quedamos Atentos. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-31 20:24:59',4,0,0),(1045,'Ticket',586,'2020-08-31 20:28:08',0,0,'&lt;p&gt;Se realizo modificación con el caso # 585. por lo que este caso sera cerrado. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-08-31 20:28:08',4,0,0),(1046,'Ticket',593,'2020-08-31 21:27:07',0,0,'&lt;p&gt;se creara usuario el dia de mañana con permisos base&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-08-31 21:27:07',4,0,0),(1047,'Ticket',596,'2020-09-01 17:25:13',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;cristhian.leal&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;9/1/2020 6:25:07 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;cristhian.leal@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000596] Nuevo usario entre asignados Cambio de Morral&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient cristhian.leal@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3410.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/1/2020&lt;br /&gt;6:25:10 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;255.255.255.255&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR06CA0011.namprd06.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;3&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/1/2020&lt;br /&gt;6:25:12 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/1/2020&lt;br /&gt;6:25:12 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3410.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3410.namprd17.prod.outlook.com (2603:10b6:a03:1bd::23) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3326.23; Tue, 1 Sep  2020 18:25:12 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::4196:4637:1afc:fc9b]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::4196:4637:1afc:fc9b%5]) with mapi id 15.20.3326.025; Tue, 1 Sep 2020  18:25:12 +0000 Date: Tue, 1 Sep 2020 13:25:07 -0500 To: Kevin Gregorio Cruz Camacho &amp;lt;cristhian.leal@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000596] Nuevo usario entre asignados Cambio de Morral Message-ID: &amp;lt;GLPI-596.1598984666.1512848504@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-596&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_SM0HGWDSV04XCXdXVgQh3y2DbDn4VFstaBut4AXrE0\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR06CA0011.namprd06.prod.outlook.com  (2603:10b6:208:23d::16) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from 255.255.255.255 (255.255.255.255) by MN2PR06CA0011.namprd06.prod.outlook.com (2603:10b6:208:23d::16) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3326.19 via Frontend Transport; Tue, 1 Sep 2020 18:25:10 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 2618f551-9a12-489c-f4bd-08d84ea45c92 X-MS-TrafficTypeDiagnostic: BY5PR17MB3410: &lt;/pre&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_[GLPI #0000596] Nuevo usario entre asignados Cambio de Morral.EML (MESSAGE/RFC822)',0,2,'2020-09-01 17:26:01','2020-09-01 17:26:01',1,0,0),(1049,'Ticket',597,'2020-09-02 12:54:19',0,0,'&lt;p&gt;Se realiza escalamiento a Tigo para que se realice una revisión de producto. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-02 12:54:19',1,0,0),(1050,'Ticket',599,'2020-09-02 12:55:13',0,0,'&lt;p&gt;Esta solicitud de esta trabajando con el caso # 598. por lo que procedemos a cerrar este caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-02 12:55:13',1,0,0),(1051,'Ticket',598,'2020-09-02 15:47:55',0,0,'&lt;p&gt;se realiza creacion del usuario liz.vergara contraseña AuxLizVer20*, acceso a vpn usuario 10, se esta configurando equipo de computo&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-09-02 15:47:55',4,0,0),(1052,'Ticket',581,'2020-09-02 16:03:52',0,0,'&lt;p&gt;se verifica pc permitiendo acceder  configuración se realiza reparación de activacion retirando el mensaje del sistema, sin embargo la licencia indica que aun no esta activa, en espera para solicitar apoyo al proveedor&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-09-02 16:03:52',4,0,0),(1053,'Ticket',574,'2020-09-02 16:08:45',0,0,'&lt;p&gt;Se esta alistando pc para cambio y posterior envio&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-09-02 16:08:45',4,0,0),(1054,'Ticket',602,'2020-09-02 20:15:09',0,0,'&lt;p&gt;Buen dia,&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;se crea usuario  neidy.eugenio para acceso a dominio y correo  neidy.eugenio@arintia.com  contraseña  &lt;strong&gt;PraNeyEug20*&lt;/strong&gt; , se esta en alistamiento de PC&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-09-02 20:15:09',1,0,0),(1055,'Ticket',597,'2020-09-02 20:47:24',0,0,'&lt;p&gt;se realizo pruebas con usuario Liz Vergara de Ecology confirmando redireccion a Outlook web, pendiente por validar usuario reportado.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-09-02 20:47:24',4,0,0),(1056,'Ticket',607,'2020-09-04 15:11:28',0,0,'&lt;p&gt;Gracias por ponerse en contacto con el área de tecnología. se concedieron los permisos solicitados y se valida con el usuario, quien manifiesta esta acorde a lo requerido.  &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-04 15:11:28',1,0,0),(1057,'Ticket',605,'2020-09-04 15:13:32',0,0,'&lt;p&gt;gracias por ponerse en contacto con el área de Tecnología. Se realizan validaciones y se evidencia saturación en el canal e Internet del cliente. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-04 15:13:32',4,0,0),(1058,'Ticket',597,'2020-09-04 15:16:27',0,0,'&lt;p&gt;Se escala caso con Microsoft, quienes realizaron una revisión a nivel de permisos y se corrige la falla. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-04 15:16:27',1,0,0),(1061,'Ticket',605,'2020-09-08 16:46:51',0,0,'&lt;p&gt;Después de realizar monitoreo a las conexiones con el servidor de WO, vemos que esta esta estable y operativo. procedemos a cerrar el caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-08 16:46:51',4,0,0),(1062,'Ticket',603,'2020-09-08 16:53:20',0,0,'&lt;p&gt;Se realiza validación del canal en cuanto a la cantidad de megas que tiene, igualmente se revisa el numero de equipos conectados al canal, evidenciando que hay 6 equipo conectados. Se recomendó realizar cambio de clave de acceso a la WIFI. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-08 16:53:20',1,0,0),(1063,'Ticket',598,'2020-09-08 16:55:03',0,0,'&lt;p&gt;Se realizada configuración de accesos a los diferentes aplicativos y se asigna equipo de computo. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-08 16:55:03',4,0,0),(1065,'Ticket',613,'2020-09-08 19:28:11',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;cristhian.leal&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;9/8/2020 8:28:06 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;cristhian.leal@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000613] Nuevo usario entre asignados SOLICITUD COMPUTADOR&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient cristhian.leal@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3777.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/8/2020&lt;br /&gt;8:28:09 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BL1PR13CA0059.namprd13.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;3&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/8/2020&lt;br /&gt;8:28:10 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/8/2020&lt;br /&gt;8:28:10 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3777.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3777.namprd17.prod.outlook.com (2603:10b6:a03:237::8) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3348.15; Tue, 8 Sep  2020 20:28:10 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::4196:4637:1afc:fc9b]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::4196:4637:1afc:fc9b%5]) with mapi id 15.20.3348.016; Tue, 8 Sep 2020  20:28:10 +0000 Date: Tue, 8 Sep 2020 15:28:06 -0500 To: Kevin Gregorio Cruz Camacho &amp;lt;cristhian.leal@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000613] Nuevo usario entre asignados SOLICITUD COMPUTADOR Message-ID: &amp;lt;GLPI-613.1599596882.599936329@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-613&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_qhc7fP7M6st5ihcpgDMnOr14pOR6V5Cdq9mnO5Yfg\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BL1PR13CA0059.namprd13.prod.outlook.com  (2603:10b6:208:257::34) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BL1PR13CA0059.namprd13.prod.outlook.com (2603:10b6:208:257::34) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3370.10 via Frontend Transport; Tue, 8 Sep 2020 20:28:09 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 47c5d87f-eed3-4449-cc22-08d85435b3b5 X-MS-TrafficTypeDiagnostic: BY5PR17MB3777: &lt;/pre&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_[GLPI #0000613] Nuevo usario entre asignados SOLICITUD COMPUTADOR.EML (MESSAGE/RFC822)',0,2,'2020-09-08 19:29:01','2020-09-08 19:29:01',1,0,0),(1068,'Ticket',611,'2020-09-09 13:46:11',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;cristhian.leal&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;9/9/2020 2:46:07 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;cristhian.leal@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000611] Nuevo usario entre asignados Solicitud Configuracion computador&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient cristhian.leal@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3269.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/9/2020&lt;br /&gt;2:46:09 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR15CA0003.namprd15.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/9/2020&lt;br /&gt;2:46:10 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/9/2020&lt;br /&gt;2:46:10 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3269.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3269.namprd17.prod.outlook.com (2603:10b6:a03:191::31) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3370.16; Wed, 9 Sep  2020 14:46:10 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::4196:4637:1afc:fc9b]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::4196:4637:1afc:fc9b%5]) with mapi id 15.20.3348.019; Wed, 9 Sep 2020  14:46:10 +0000 Date: Wed, 9 Sep 2020 09:46:07 -0500 To: Kevin Gregorio Cruz Camacho &amp;lt;cristhian.leal@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000611] Nuevo usario entre asignados Solicitud Configuracion  computador Message-ID: &amp;lt;GLPI-611.1599662709.2091073045@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-611&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_8GszilCdtwx96qepl27P9nsXeGpdlP9SICsVBAwNBw\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR15CA0003.namprd15.prod.outlook.com  (2603:10b6:208:1b4::16) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR15CA0003.namprd15.prod.outlook.com (2603:10b6:208:1b4::16) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3370.16 via Frontend Transport; Wed, 9 Sep 2020 14:46:09 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: f683b8fc-51ad-48bf-f701-08d854cf176e X-MS-TrafficTypeDiagnostic: BY5PR17MB3269: &lt;/pre&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_[GLPI #0000611] Nuevo usario entre asignados Solicitud Configuracion.EML (MESSAGE/RFC822)',0,2,'2020-09-09 13:47:01','2020-09-09 13:47:01',1,0,0),(1069,'Ticket',561,'2020-09-09 13:58:05',0,0,'&lt;p&gt;Se requiere acceso a Helisa, por lo cual se escala tema con proveedor dado que los usuarios y contraseñas no están funcionando. &lt;/p&gt;&lt;p&gt;El proveedor genera el caso No 29266.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-09 13:58:05',1,0,0),(1070,'Ticket',610,'2020-09-09 14:21:56',0,0,'&lt;p&gt;Se realiza configuración de cuenta de Jeimmy para el envió de desprendibles de Nomina. se realizan pruebas con resultados exitosos. se procede a cerrar el caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-09 14:21:56',1,0,0),(1071,'Ticket',606,'2020-09-09 14:43:24',0,0,'&lt;p&gt;Muy buenos Días jhonatan,&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Se procede a realizar la instalacion del programa de camaras en el equipo de escritorio y en el celular, se valida con usuario y este puede ver las camaras sin ningun inconveniente&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-09-09 14:43:24',1,0,0),(1072,'Ticket',561,'2020-09-09 14:47:07',0,0,'&lt;p&gt;Se recibe información y solución por parte del proveedor. &lt;/p&gt;&lt;p&gt;El usuario Ecology.7 es con el cual se ingresa al terminal server, y alli ya se ingresa al aplicativo HELISA con el usuario administrador.&lt;/p&gt;&lt;p&gt;Se procede a llamar a la usuaria para validar. La usuaria informa que ya se comunica con el analista.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-09 14:47:07',1,0,0),(1073,'Ticket',561,'2020-09-09 15:01:32',0,0,'&lt;p&gt;Se realiza comunicación via celular con la usuaria. Se toma equipo por remoto y se brinda acceso al terminal server de Helisa, se da acceso a la aplicación desde el terminal y se da acceso para revisión y descarga de documentos desde el FTP.&lt;/p&gt;&lt;p&gt;Los usuarios y contraseñas son:&lt;/p&gt;&lt;div&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td width=\"461\" height=\"20\"&gt;login_uri&lt;/td&gt;&lt;td width=\"262\"&gt;login_username&lt;/td&gt;&lt;td width=\"158\"&gt;login_password&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td height=\"20\"&gt; &lt;/td&gt;&lt;td&gt;ADMINISTRADOR&lt;/td&gt;&lt;td&gt;MONICARM13**&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td height=\"20\"&gt;terminal3.helisacloud.com:3248,https://terminal3.helisacloud.com&lt;/td&gt;&lt;td&gt;Ecology.7&lt;/td&gt;&lt;td&gt;tw@bAbw5mC&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td height=\"20\"&gt; &lt;/td&gt;&lt;td&gt;contabilidad@mrsplash.com&lt;/td&gt;&lt;td&gt;MonCar2020*&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td height=\"20\"&gt;ftp://terminal3.helisacloud.com&lt;/td&gt;&lt;td&gt;ecolgytp&lt;/td&gt;&lt;td&gt;t9XdxA6fL&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-09 15:01:32',1,0,0),(1074,'Ticket',581,'2020-09-09 19:13:13',0,0,'&lt;p&gt;Se realiza activación de Windows en compañia del proveedor Renta PC desde el usuario administrador local del equipo.&lt;/p&gt;&lt;p&gt;Equipo queda operativo y con Windows activo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-09 19:13:13',1,0,0),(1075,'Ticket',433,'2020-09-09 19:49:47',0,0,'&lt;p&gt;Se realiza comunicación con servientrega quienes informan que se debe proceder a escalar el caso a indemnizaciones. Facilitan los números: &lt;/p&gt;&lt;p&gt;7700410 Ext 110059, 10060 y 110062&lt;/p&gt;&lt;p&gt;En caso de no llegar a un acuerdo, se debe comunicar nuevamente con el area de PQR para reabrir el caso.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-09 19:49:47',1,0,0),(1076,'Ticket',433,'2020-09-09 20:09:04',0,0,'&lt;p&gt;Se solicita información del valor comercial de los computadores a Renta PC. En espera de respuesta para tramitar ante servientrega la indemnización.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-09 20:09:04',1,0,0),(1077,'Ticket',518,'2020-09-09 20:28:32',0,0,'&lt;p&gt;Luis Felipe, damos por resuelto el caso ya que no volvimos a tener retroalimentacion para el punto tres.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-09 20:28:32',4,0,0),(1078,'Ticket',601,'2020-09-09 20:30:17',0,0,'&lt;p&gt;Cordial saludo, se configuran los permisos solicitados, con esto damos el caso solucionado y procedemos a cerrado. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-09 20:30:17',1,0,0),(1079,'Ticket',554,'2020-09-09 20:47:08',0,0,'&lt;p&gt;Se realiza comunicación telefonica con la linea indicada donde contesta el señor Carmelo Jose Arellano Paez, quien indica que está encargado dado que la señora Melissa Rodriguez se encuentra en un proyecto en este momento. &lt;/p&gt;&lt;p&gt;El señor Carmelo va a realizar validación y acuerdo con Melissa para indicar como deberían quedar las cuentas. &lt;/p&gt;&lt;p&gt;Se indica que es necesario que se cumplan las políticas de la compañia que indican que las cuentas de correo deben ser asignadas personalmente y no generalizadas.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-09 20:47:08',1,0,0),(1080,'Ticket',616,'2020-09-10 12:36:09',0,0,'&lt;p&gt;Se está a la espera que el proveedor llegue a la sede para realizar pruebas y verificaciones sobre la configuración y el canal de internet. Una vez se realicen, se procederá con la documentación del caso.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-10 12:36:09',4,0,0),(1081,'Ticket',617,'2020-09-10 13:45:31',0,0,'&lt;p&gt;Proveedor en sitio para revisión de los puntos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-10 13:45:31',4,0,0),(1082,'Ticket',611,'2020-09-10 15:34:27',0,0,'&lt;p&gt;Se hizo revisión del equipo y comprobamos que estaba en malas condiciones, siendo así validamos para poder hacerle la entrega de un equipo computo en un buen estado.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-10 15:34:27',4,0,0),(1083,'Ticket',616,'2020-09-10 15:39:53',0,0,'&lt;p&gt;Se programa ventana de mantenimiento para reiniciar la red Wifi de la bodega. Dicha ventana se ejecutará a las 12:30 p.m. del presente día.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-10 15:39:53',4,0,0),(1084,'Ticket',616,'2020-09-10 18:31:50',0,0,'&lt;p&gt;Se ejecuta ventana de mantenimiento. Se  desconectan los equipos del access point. Se cambia la contraseña del mismo para conectar solamente los equipos de computo dado que se evidenció que habian muchos equipos celulares conectados. &lt;/p&gt;&lt;p&gt;Se están ejecutando pruebas de estabilidad de canal.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-10 18:31:50',4,0,0),(1085,'Ticket',616,'2020-09-10 19:56:16',0,0,'&lt;p&gt;Se realiza validación con el operador de Internet quienes informan que la capacidad de ancho de banda está llegando correctamente a la sede. Por lo cual se sigue en pruebas.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-10 19:56:16',4,0,0),(1086,'Ticket',615,'2020-09-11 13:15:48',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Se procedera a realizar envío del mouse con jeymer a la sede de paloquemado el día de hoy.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-09-11 13:15:48',1,0,0),(1087,'Ticket',612,'2020-09-11 13:18:04',0,0,'&lt;p&gt;Se procede a realizar validación con el ing edgar para solicitar reposición ya que el es el unio autorizado para realizar la reposición&lt;/p&gt;',1,1,'2023-04-27 22:19:30','2020-09-11 13:18:04',4,0,0),(1088,'Ticket',617,'2020-09-11 13:50:01',0,0,'&lt;p&gt;Se verifica con el proveedor encontrando que los puntos estan deshabilitados debido a que en el switch no hay espacio para habilitarlos todos. Se procede a conectar los puntos necesitados en el Switch, con lo cual se logra la conexión.&lt;/p&gt;&lt;p&gt;Usuario operativo en este momento.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-11 13:50:01',4,0,0),(1089,'Ticket',433,'2020-09-11 16:23:04',0,0,'&lt;p&gt;Se llama a Servientrega a la linea indicada pero no se recibe respuesta. Se realizará nuevamente en horas de la tarde.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-11 16:23:04',1,0,0),(1090,'Ticket',616,'2020-09-11 19:36:07',0,0,'&lt;p&gt;Se programa ventana de mantenimiento para realizarse el día 12 de septiembre. Se verificarán los diferentes dispositivos conectados para identificar las fallas registradas.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-11 19:36:07',4,0,0),(1091,'Ticket',623,'2020-09-14 14:48:39',0,0,'&lt;p&gt;Se logro conectar después de varios intentos, se confirmo con el usuario y que no hay problema alguno.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-14 14:48:39',1,0,0),(1092,'Ticket',622,'2020-09-14 15:02:55',0,0,'&lt;p&gt;Ya se logro solucionar el problema del remoto y el de la conexión, el usuario informa que todo quedo en orden.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-14 15:02:55',1,0,0),(1093,'Ticket',625,'2020-09-14 15:06:46',0,0,'&lt;p&gt;Se evidencia que es un correo enviado a nivel general. No se debe realizar soporte sobre el mismo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-14 15:06:46',4,0,0),(1094,'Ticket',619,'2020-09-14 15:07:32',0,0,'&lt;p&gt;Se logro solucionar el problema de conexión en el remoto, se hablo con el usuario y indica que todo quedo en orden, y no muestra falla alguna.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-14 15:07:32',1,0,0),(1095,'Ticket',620,'2020-09-14 15:23:50',0,0,'&lt;p&gt;Se está realizando validación con la usuaria para verificar funcionamiento del aplicativo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-14 15:23:50',1,0,0),(1096,'Ticket',620,'2020-09-14 15:27:17',0,0,'&lt;p&gt;Se valida con la usuaria quien informa que el sistema está funcionando de manera correcta.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-14 15:27:17',4,0,0),(1097,'Ticket',624,'2020-09-14 15:41:14',0,0,'&lt;p&gt;Se escala caso para configuración de firma.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-14 15:41:14',1,0,0),(1098,'Ticket',624,'2020-09-14 15:41:52',0,0,'&lt;p&gt;se logro configurar la firma, y el usuario valido que todo estuviera en orden&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-14 15:41:52',4,0,0),(1099,'Ticket',624,'2020-09-14 15:41:11',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;cristhian.leal&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;9/14/2020 4:41:06 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;cristhian.leal@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000624] Nuevo usario entre asignados RV: Firma de Karen Fajardo.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient cristhian.leal@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3064.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/14/2020&lt;br /&gt;4:41:08 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR16CA0059.namprd16.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/14/2020&lt;br /&gt;4:41:10 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/14/2020&lt;br /&gt;4:41:10 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3064.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3064.namprd17.prod.outlook.com (2603:10b6:a03:182::25) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3370.16; Mon, 14 Sep  2020 16:41:10 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5%5]) with mapi id 15.20.3370.019; Mon, 14 Sep 2020  16:41:10 +0000 Date: Mon, 14 Sep 2020 11:41:06 -0500 To: Kevin Gregorio Cruz Camacho &amp;lt;cristhian.leal@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000624] Nuevo usario entre asignados RV: Firma de Karen Fajardo. Message-ID: &amp;lt;GLPI-624.1600101649.1343640183@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-624&amp;gt; Content-Type: multipart/mixed; 	boundary=\"b1_1S37f5xeGfPdIoEs6UieHOXZQ3IDnAygyc1Pna5wc\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR16CA0059.namprd16.prod.outlook.com  (2603:10b6:208:234::28) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR16CA0059.namprd16.prod.outlook.com (2603:10b6:208:234::28) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3370.16 via Frontend Transport; Mon, 14 Sep 2020 16:41:08 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 2bee9f0c-9e59-4673-d920-08d858ccfbdc X-MS-TrafficTypeDiagnostic: BY5PR17MB3064: &lt;/pre&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_[GLPI #0000624] Nuevo usario entre asignados RV_ Firma de Karen Fajardo..EML (MESSAGE/RFC822)',0,2,'2020-09-14 15:42:01','2020-09-14 15:42:01',1,0,0),(1100,'Ticket',624,'2020-09-14 15:45:02',0,0,'&lt;p&gt;Se resuelve caso dado que se configura la firma.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-14 15:45:02',1,0,0),(1101,'Ticket',613,'2020-09-14 15:51:11',0,0,'&lt;p&gt;Se hablo con Emilia Gonzalez y se le brindo el soporte y se le acondiciono un equipo a la aprendiz sena de Bucaramanga, se le entrego en equipo con acta firmada.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-14 15:51:11',4,0,0),(1102,'Ticket',627,'2020-09-15 12:47:12',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;cristhian.leal&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;9/15/2020 1:47:07 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;cristhian.leal@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000627] Nuevo usario entre asignados Activar ZOIPER&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient cristhian.leal@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BYAPR17MB2742.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/15/2020&lt;br /&gt;1:47:10 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR01CA0001.prod.exchangelabs.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;3&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/15/2020&lt;br /&gt;1:47:11 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/15/2020&lt;br /&gt;1:47:11 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2742.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BYAPR17MB2742.namprd17.prod.outlook.com (2603:10b6:a03:e1::22) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3370.17; Tue, 15 Sep  2020 13:47:11 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5%5]) with mapi id 15.20.3370.019; Tue, 15 Sep 2020  13:47:11 +0000 Date: Tue, 15 Sep 2020 08:47:07 -0500 To: Kevin Gregorio Cruz Camacho &amp;lt;cristhian.leal@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000627] Nuevo usario entre asignados Activar ZOIPER Message-ID: &amp;lt;GLPI-627.1600177605.1214373986@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-627&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_Keg9VdWygBsSa0AaFZzkujV9vxBrD41aaNDNJIyY\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR01CA0001.prod.exchangelabs.com (2603:10b6:208:10c::14)  To BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR01CA0001.prod.exchangelabs.com (2603:10b6:208:10c::14) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3391.11 via Frontend Transport; Tue, 15 Sep 2020 13:47:10 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: f34a72c7-de7e-4a12-93b7-08d8597dd84e X-MS-TrafficTypeDiagnostic: BYAPR17MB2742: &lt;/pre&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_[GLPI #0000627] Nuevo usario entre asignados Activar ZOIPER.EML (MESSAGE/RFC822)',0,2,'2020-09-15 12:48:01','2020-09-15 12:48:01',1,0,0),(1103,'Ticket',616,'2020-09-15 13:25:46',0,0,'&lt;p&gt;Se realizan pruebas sobre el canal de internet el día 14 de septiembre evidenciando que al Router solo están llegando 40 Mbps de conexión de internet. Se escala el caso a Tigo. Se genera el ticket No INC000000804087.&lt;/p&gt;&lt;p&gt;Una vez se realicen las pruebas, se procederá con revisiones internas. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-15 13:25:46',4,0,0),(1104,'Ticket',433,'2020-09-15 13:49:01',0,0,'&lt;p&gt;Se registra solicitud No 51160919 para seguimiento y recomendación al área de investigaciones de Servientrega. &lt;/p&gt;&lt;p&gt;En espera de respuesta.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-15 13:49:01',1,0,0),(1105,'Ticket',618,'2020-09-15 14:55:27',0,0,'&lt;p&gt;Se realiza asignación de usuario para acceder a WO, con el perfil de Katerine Bueno. se programa a Kevin para configurar los Accesos &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-15 14:55:27',4,0,0),(1106,'Ticket',612,'2020-09-15 15:22:46',0,0,'&lt;p&gt;Se realiza solicitud de SIM al operador Movistar, quien se entregara en la Cra 18 # 143 - 73&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-15 15:22:46',1,0,0),(1107,'Ticket',556,'2020-09-15 15:23:42',0,0,'&lt;p&gt;Se realiza capacitación solicitada y con esto damos por cerrado el caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-15 15:23:42',4,0,0),(1108,'Ticket',399,'2020-09-15 16:50:32',0,0,'&lt;p&gt;Se realiza la configuración requerida. Por lo cual, se da cierre al caso.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-15 16:50:32',1,0,0),(1110,'Ticket',628,'2020-09-16 12:22:03',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt;  &lt;div dir=\"ltr\"&gt; &lt;div&gt;&lt;/div&gt; &lt;div&gt; &lt;div&gt;Buenos días&nbsp;&lt;/div&gt; &lt;div dir=\"ltr\"&gt;&lt;br /&gt; &lt;/div&gt; &lt;div dir=\"ltr\"&gt;La urgencia de esto equipo no es baja y la proridad no es baja, pregunte si el equipo me quedaba sirviendo y estoy intentando abrir las aplicaciones y llevo mas de media hora y no ha sido posible.&lt;/div&gt; &lt;div dir=\"ltr\"&gt;&lt;br /&gt; &lt;/div&gt; &lt;div dir=\"ltr\"&gt;Igual que la mayoría mía funciones son 100% al equipo, ayer hice una presentación de los estados financieros desde mi celular y la verdad es súper incomodo, requiero agilidad en el tema y prioridad&lt;/div&gt; &lt;div dir=\"ltr\"&gt;&lt;br /&gt; &lt;/div&gt; &lt;div dir=\"ltr\"&gt;Muchas gracias&lt;/div&gt; &lt;div dir=\"ltr\"&gt;&lt;br /&gt; &lt;/div&gt; &lt;div dir=\"ltr\"&gt;&lt;br /&gt; &lt;/div&gt; &lt;div dir=\"ltr\"&gt;Lady Quintero C&lt;/div&gt; &lt;div&gt;&lt;br /&gt; &lt;/div&gt; &lt;div class=\"ms-outlook-ios-signature\" id=\"ms-outlook-mobile-signature\"&gt;Obtener &lt;a href=\"https://aka.ms/o0ukef\"&gt; Outlook para iOS&lt;/a&gt;&lt;/div&gt; &lt;/div&gt; &lt;/div&gt; &lt;hr style=\"display:inline-block;width:98%\" tabindex=\"-1\" /&gt; &lt;div id=\"divRplyFwdMsg\" dir=\"ltr\"&gt;&lt;span style=\"font-size:11pt; color: #000000; font-family: Calibri, sans-serif;\"&gt;&lt;b&gt;De:&lt;/b&gt; Mesa de Ayuda TI &amp;lt;soporteti@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Enviado:&lt;/b&gt; Tuesday, September 15, 2020 5:36:13 PM&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Lady Yazmin Quintero Calderon &amp;lt;lady.quintero@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0000628] Nuevo seguimiento para esta incidencia Cambio de Equipo de Computo&lt;/span&gt; &lt;div&gt;&nbsp;&lt;/div&gt; &lt;/div&gt;  &lt;div&gt; &lt;br /&gt; &lt;br /&gt; &lt;/div&gt;',0,2,'2023-04-24 09:29:29','2020-09-16 12:23:02',1,0,0),(1111,'Ticket',627,'2020-09-16 13:09:07',0,0,'&lt;p&gt;Quedo activa la EXT-1320, sin ningún tipo de problema, y se valido que funcionara correctamente.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-16 13:09:07',4,0,0),(1115,'Ticket',616,'2020-09-16 13:21:34',0,0,'&lt;p&gt;En comunicación con Tigo-Une, informan que en el transcurso del día estarán agendando visita en sitio para revisión del Rourter y/o switch. En espera de confirmación.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-16 13:21:34',4,0,0),(1117,'Ticket',593,'2020-09-16 15:34:53',0,0,'&lt;p&gt;Se contacta a la usuaria para realizar configuración del aplicativo WO.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-16 15:34:53',1,0,0),(1118,'Ticket',618,'2020-09-16 15:55:40',0,0,'&lt;p&gt;Me comunique con la chica de contabilidad, ingrese lo datos correspondientes y le explique la forma de ingresar al sistema WO, no hubo queja alguna y todo quedo en orden.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-16 15:55:40',1,0,0),(1119,'Ticket',614,'2020-09-16 15:57:12',0,0,'&lt;p&gt;Credenciales de acceso:&lt;/p&gt;&lt;p&gt;VPN&lt;/p&gt;&lt;p&gt;Usuario: Usuario40&lt;/p&gt;&lt;p&gt;World Office&lt;/p&gt;&lt;p&gt;Usuario: jaime.alvarez&lt;/p&gt;&lt;p&gt;Contraseña: JaiAlv2020*&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-16 15:57:12',1,0,0),(1120,'Ticket',614,'2020-09-16 16:02:47',0,0,'&lt;p&gt;Buen Día&lt;/p&gt;&lt;p&gt;Se procede a realizar conexión remota al equipo del colaborador, se dejan credenciales de worloffice en bloc de notas para que el usuario pueda ingresar.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-09-16 16:02:47',1,0,0),(1121,'Ticket',628,'2020-09-16 17:33:46',0,0,'&lt;p&gt;Lady, se ha realizado la solicitud de cambio de equipo y en este momento nos encontramos realizado la respectiva configuración. &lt;/p&gt;&lt;p&gt;Quiero que por favor tenga en cuenta varios aspectos sobre le procedimiento para realizar cambio de PC a otras ciudades.&lt;/p&gt;&lt;ol&gt;&lt;li&gt;El PC se pide al proveedor y el acuerdo de servicios es con 8 horas de antelación&lt;/li&gt;&lt;li&gt;Para hacer el alistamiento de equipo debemos contar con mínimo tres horas para su configuración.&lt;/li&gt;&lt;li&gt;El envió de equipos a otras ciudades depende de la disponibilidad de caja menor del mensajero, persona encargada de hacer el envió.&lt;/li&gt;&lt;li&gt;El tema de Prioridad que el helpdesk envía es porque aunque es urgente no tenemos la solución a la mano y es un tema planeado, ya que se requiere el cambio de Maquina.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;Al caso se le a ha dado toda la prioridad para dar solución, la cual puede tomar mas tiempo del planeado, porque hay realizar inspección de todo y esto toma tiempo.  &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Gracias por anticipado y seguiremos trabando en búsqueda de dar una pronta solución. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-16 17:33:46',1,0,0),(1122,'Ticket',631,'2020-09-16 17:50:20',0,0,'&lt;p&gt;Se realiza revisión del equipo encontrando que no ingresa a paginas web, pero si ingresa a Any desk. Se procede a revisar actualizaciones y se verifica la política de seguridad del antivirus. Se mueve a grupo en especifico y se reinicia.&lt;/p&gt;&lt;p&gt;Una vez se reinicia se procede a realizar pruebas encontrando que la usuaria ya puede navegar en internete. Se realizan pruebas con World Office y teams para el funcionamiento general. Dichas pruebas son positivas. La usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-16 17:50:20',4,0,0),(1123,'Ticket',633,'2020-09-16 17:51:39',0,0,'&lt;p&gt;Se realiza configuración de teams en equipo indicado por la usuaria. Adicional, se realiza cambio de contraseña del correo para poder acceder desde el navegador. Usuaria se encuentra operativa en el equipo indicado.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-16 17:51:39',4,0,0),(1124,'Ticket',632,'2020-09-16 18:28:06',0,0,'&lt;p&gt;Se coordina revisión del punto con el proveedor para el día 17 de septiembre a las 08:00 a.m.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-16 18:28:06',4,0,0),(1125,'Ticket',630,'2020-09-16 19:03:45',0,0,'&lt;p&gt;Se realiza revisión del incidente reportado. Se encuentra que la cuenta de correo está configurada de manera correcta. La usuaria realiza pruebas y los desprendibles son enviados de manera correcta. &lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-16 19:03:45',4,0,0),(1126,'Ticket',615,'2020-09-16 19:32:08',0,0,'&lt;p&gt;Buenas tarde.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;El usuario recibió el mouse el día de hoy, sin ningún problema.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-16 19:32:08',4,0,0),(1127,'Ticket',593,'2020-09-16 20:20:23',0,0,'&lt;p&gt;Se realiza configuración de aplicativo World Office en el equipo de la usuaria. Se realizan pruebas y funciona correctamente.&lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-16 20:20:23',1,0,0),(1128,'Ticket',616,'2020-09-16 20:21:28',0,0,'&lt;p&gt;Se agenda visita en sitio por parte del proveedor para el día 17 de septiembre a las 08:30 a.m.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-16 20:21:28',4,0,0),(1129,'Ticket',579,'2020-09-16 20:23:01',0,0,'&lt;p&gt;Proveedor informa que el día 17 de septiembre realizará la instalación del vinilo para el arreglo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-16 20:23:01',4,0,0),(1130,'Ticket',593,'2020-09-16 20:29:28',0,0,'&lt;meta content=&quot;text/html; charset=utf-8&quot; /&gt; &lt;meta content=&quot;Microsoft Word 15 (filtered medium)&quot; /&gt;  &lt;div class=&quot;WordSection1&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;SOLUCIONADO.&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=271&amp;tickets_id=593&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;61c31e0c-d9d62df8-5f6283de08cc96.56631077&quot; width=&quot;589&quot; src=&quot;/glpi/front/document.send.php?docid=271&amp;tickets_id=593&quot; /&gt;&lt;/a&gt;&lt;/p&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=&quot;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;b&gt;&lt;span lang=&quot;ES&quot;&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=&quot;ES&quot;&gt; Mesa de Ayuda TI &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; mi&eacute;rcoles, 16 de septiembre de 2020 4:21 p.&nbsp;m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Karen Jhoana Fajardo Rodriguez &amp;lt;karen.fajardo@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0000593] Nuevo seguimiento para esta incidencia Asignaci&oacute;n de usuario y contrase&ntilde;a de WO Karen Fajardo&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt; &lt;/p&gt; &lt;/div&gt;',0,2,'2023-04-24 11:13:59','2020-09-16 20:30:01',1,0,0),(1132,'Ticket',593,'2020-09-16 21:20:56',0,0,'&lt;p&gt;Usuaria autoriza cierre.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-16 21:20:56',1,0,0),(1133,'Ticket',628,'2020-09-16 21:40:10',0,0,'&lt;p&gt;El día de hoy sobre las 2:30 PM se realizo el envió del PC.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-16 21:40:10',1,0,0),(1134,'Ticket',636,'2020-09-17 12:13:05',0,0,'&lt;p&gt;Este caso se elimina por doble creación en la mesa de Ayuda.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-17 12:13:05',1,0,0),(1135,'Ticket',637,'2020-09-17 12:37:17',0,0,'&lt;p&gt;Gracias por ponerse en contacto con el área de tecnología, después de realizar el mensaje que da el sistema se evidencia que con la ultima actualización liberada por WO, hubo un cambio en le formato de factura. &lt;/p&gt;&lt;p&gt;el paso a seguir es ajustar el formato a los nuevos requerimientos de la DIAN.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-17 12:37:17',4,0,0),(1136,'Ticket',628,'2020-09-17 12:54:01',0,0,'&lt;p&gt;Se realiza envio de equipo a bucaramanga el día 16 de septiembre a las 3:00 Pm.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-09-17 12:54:01',4,0,0),(1138,'Ticket',574,'2020-09-17 12:59:59',0,0,'&lt;p&gt;Se realizo el envió de equipo a Bucaramanga el día 16 de septiembre a las 3:00Pm.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-17 12:59:59',4,0,0),(1139,'Ticket',638,'2020-09-17 13:19:11',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;cristhian.leal&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;9/17/2020 2:19:07 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;cristhian.leal@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000638] Nuevo usario entre asignados Error al ingresar al sistema&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient cristhian.leal@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3239.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/17/2020&lt;br /&gt;2:19:09 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR01CA0004.prod.exchangelabs.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/17/2020&lt;br /&gt;2:19:11 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/17/2020&lt;br /&gt;2:19:11 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3239.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3239.namprd17.prod.outlook.com (2603:10b6:a03:18b::25) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3370.16; Thu, 17 Sep  2020 14:19:11 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5%5]) with mapi id 15.20.3391.014; Thu, 17 Sep 2020  14:19:11 +0000 Date: Thu, 17 Sep 2020 09:19:07 -0500 To: Kevin Gregorio Cruz Camacho &amp;lt;cristhian.leal@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000638] Nuevo usario entre asignados Error al ingresar al sistema Message-ID: &amp;lt;GLPI-638.1600352328.1517014448@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-638&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_9dQwcqqWlVyy6yp6nHIJSbWK2ln1d1tyyCQuPHdtuxM\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR01CA0004.prod.exchangelabs.com (2603:10b6:208:10c::17)  To BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR01CA0004.prod.exchangelabs.com (2603:10b6:208:10c::17) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3391.11 via Frontend Transport; Thu, 17 Sep 2020 14:19:09 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: eb4970c7-bcd1-4ce5-e0ed-08d85b14a52c X-MS-TrafficTypeDiagnostic: BY5PR17MB3239: &lt;/pre&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_[GLPI #0000638] Nuevo usario entre asignados Error al ingresar al sistema.EML (MESSAGE/RFC822)',0,2,'2020-09-17 13:20:01','2020-09-17 13:20:01',1,0,0),(1140,'Ticket',612,'2020-09-17 13:59:05',0,0,'&lt;p&gt;Se esta coordinando que día se debe pedir la sim card para temas de envios a mosquera.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-09-17 13:59:05',4,0,0),(1141,'Ticket',637,'2020-09-17 15:34:56',0,0,'&lt;p&gt;Se realizan los ajustes al formato según nuevas necesidades de la Dian. procedemos a cerrar el caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-17 15:34:56',4,0,0),(1142,'Ticket',638,'2020-09-17 16:08:43',0,0,'&lt;p&gt;Se verifica caso y se encuentra que la usuaria ya puede conectarse. El error se pudo haber ocasionado debido a una caida intermitente de red. Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-17 16:08:43',4,0,0),(1143,'Ticket',639,'2020-09-17 16:19:11',0,0,'&lt;p&gt;Se realiza verificación sobre el error presentado. Se procede a reiniciar el terminal server, se eliminan archivos temporales del usuario en el servidor. Se verifica estructura de la base de datos. &lt;/p&gt;&lt;p&gt;Se realizan pruebas y funciona correctamente. &lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-17 16:19:11',4,0,0),(1144,'Ticket',639,'2020-09-17 16:19:35',0,0,'&lt;p&gt;Usuaria operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-17 16:19:35',4,0,0),(1145,'Ticket',632,'2020-09-17 16:24:32',0,0,'&lt;p&gt;Se proceden a revisar los puntos de red en el faceplate. Se encuentra uno deshabilitado y el otro está conectado de manera incorrecta. Se ubica el rack de comunicaciones y se verifican con el probador de tonos los elementos de red.&lt;/p&gt;&lt;p&gt;Se habilitan los puntos 24 PP2 y 21PP1 en el rack y se conectan al Switch existente.&lt;/p&gt;&lt;p&gt;Se prueban y arreglan los puntos en la toma quedando funcionando de manera correcta. Usuaria puede conectar el datafono y el AP al mismo tiempo. &lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-17 16:24:32',4,0,0),(1146,'Ticket',640,'2020-09-17 16:29:41',0,0,'&lt;p&gt;Se realiza configuración de impresora en red. Se asigna la dirección IP 192.168.1.70 a la impresora.&lt;/p&gt;&lt;p&gt;Se configura en el equipo de Pedro Forero y Karen Fajardo.&lt;/p&gt;&lt;p&gt;Se realizan pruebas de impresión las cuales son positivas.&lt;/p&gt;&lt;p&gt;Usuarios pueden imprimir directamente por Wifi.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-17 16:29:41',4,0,0),(1147,'Ticket',640,'2020-09-17 16:29:59',0,0,'&lt;p&gt;Usuarios se encuentran operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-17 16:29:59',4,0,0),(1148,'Ticket',635,'2020-09-17 16:49:12',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;cristhian.leal&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;cristhian.leal&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;9/17/2020 5:49:07 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;cristhian.leal@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000635] Nuevo usario entre asignados mantenimiento recepcion&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient cristhian.leal@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB4068.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/17/2020&lt;br /&gt;5:49:10 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BL0PR02CA0049.namprd02.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;3&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/17/2020&lt;br /&gt;5:49:11 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;9/17/2020&lt;br /&gt;5:49:11 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB4068.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB4068.namprd17.prod.outlook.com (2603:10b6:a03:23e::23) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3391.11; Thu, 17 Sep  2020 17:49:11 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5%5]) with mapi id 15.20.3391.014; Thu, 17 Sep 2020  17:49:11 +0000 Date: Thu, 17 Sep 2020 12:49:07 -0500 To: Kevin Gregorio Cruz Camacho &amp;lt;cristhian.leal@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000635] Nuevo usario entre asignados mantenimiento recepcion Message-ID: &amp;lt;GLPI-635.1600364943.531262055@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-635&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_yPPUtT0AFsPKsEyU9UbH4bItpI9vd8V47Nv5uABmEQ\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BL0PR02CA0049.namprd02.prod.outlook.com  (2603:10b6:207:3d::26) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BL0PR02CA0049.namprd02.prod.outlook.com (2603:10b6:207:3d::26) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3391.14 via Frontend Transport; Thu, 17 Sep 2020 17:49:10 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: f2c85bea-be64-4638-075d-08d85b31fbc3 X-MS-TrafficTypeDiagnostic: BY5PR17MB4068: &lt;/pre&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_[GLPI #0000635] Nuevo usario entre asignados mantenimiento recepcion.EML (MESSAGE/RFC822)',0,2,'2020-09-17 16:50:02','2020-09-17 16:50:02',1,0,0),(1149,'Ticket',635,'2020-09-17 20:03:41',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Se brindo soporte TI y se logro solucionar cada uno de los pendientes asignados sin ningún tipo de problema.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-17 20:03:41',4,0,0),(1151,'Ticket',644,'2020-09-18 11:56:23',0,0,'&lt;p&gt;Gracias por ponerse en contacto con el área de Tecnología. este caso sera cerrado y en adelante se le hará seguimiento con el caso 643. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-18 11:56:23',1,0,0),(1153,'Ticket',645,'2020-09-18 12:49:50',0,0,'&lt;p&gt;Se brindo y se soluciono el problema de ingreso a WO, sin problema alguno.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-18 12:49:50',4,0,0),(1154,'Ticket',616,'2020-09-18 15:00:07',0,0,'&lt;p&gt;Se está revisando el tema con Tigo-Une. En espera de resolución por parte de ellos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-18 15:00:07',4,0,0),(1155,'Ticket',643,'2020-09-18 15:01:15',0,0,'&lt;p&gt;Buen D&iacute;a.&nbsp;&lt;/p&gt;&lt;p&gt;Se procede a realizar conexi&oacute;n&nbsp; a la sede de medellin y validar la colectividad. se puede validar que se esta recibiendo las megas suministrada por el proveedor &lt;a href=&quot;/glpi/front/document.send.php?docid=283&amp;tickets_id=643&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;61c31e0c-d9d62df8-5f64d87f88d025.98766392&quot; width=&quot;366.2509090909091&quot; src=&quot;/glpi/front/document.send.php?docid=283&amp;tickets_id=643&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Se realizo un ping sostenido a la ip de google. este proceso nos sirve para efectivamente validar si el envio y recepci&oacute;n de paquetes se esta cumpliendo y si tuvieramos alguna perdida de paquetes efectivamente estariamos teniendo caidas de internet. adjunto pantallazo&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=284&amp;tickets_id=643&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;61c31e0c-d9d62df8-5f64d99ab873d7.80741416&quot; width=&quot;589&quot; src=&quot;/glpi/front/document.send.php?docid=284&amp;tickets_id=643&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;Igualmente se realizara un seguimiento hora por hora en la sede de medellin para validar la conexi&oacute;n del servicio.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;Quedo atento .&lt;/p&gt;&lt;p&gt;Cordialmente.&lt;br /&gt;Felipe rodr&iacute;guez.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-09-18 15:01:15',4,0,0),(1156,'Ticket',646,'2020-09-18 15:04:44',0,0,'&lt;p&gt;Quedo activa la EXT-1320, sin ningún tipo de problema, y se valido que funcionara correctamente.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-18 15:04:44',1,0,0),(1160,'Ticket',643,'2020-09-18 20:45:23',0,0,'&lt;p&gt;Cordial Saludo, Se realiza monitoreo desde la sede de Medellin en otro equipo y no se evidencia perdida de paquetes y intermitencia en el canal. en el documento adjunto encontraran las pruebas realizadas y sus resultados. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-18 20:45:23',1,0,0),(1161,'Ticket',579,'2020-09-19 17:21:13',0,0,'&lt;p&gt;Se instalará el acrílico el día Lunes 20 de septiembre a primera hora.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-19 17:21:13',4,0,0),(1162,'Ticket',616,'2020-09-19 17:23:57',0,0,'&lt;p&gt;Se realizaron pruebas sobre el canal de internet y la configuración de red de la sede de Bucaramanga.&lt;/p&gt;&lt;p&gt;Las pruebas resultaron positivas, por lo cual ya se encuentra estable y funcionando tanto el internet, como la red. Este trabajo se realizó en sincronía con el personal de TIGO-UNE, las personas de soporte en sitio que nos colaboran y el área de tecnología encabezada por Edgar Ariza.&lt;/p&gt;&lt;p&gt;Después de un arduo trabajo, se identifican los elementos que estaban presentando fallas a nivel del Canal (TIGO-UNE) y se procede a realizar las configuraciones respectivas. Lo cual genera que el internet se encuentre navegando a la velocidad contratada y sin interrupciones.&lt;/p&gt;&lt;p&gt;Las pruebas realizadas en sitio evidencian que ya se encuentra operativo y estable el canal.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-19 17:23:57',4,0,0),(1165,'Ticket',642,'2020-09-19 17:35:30',0,0,'&lt;p&gt;En espera de documentación por parte del proveedor.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-19 17:35:30',4,0,0),(1166,'Ticket',604,'2020-09-19 17:44:00',0,0,'&lt;p&gt;En revisión.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-19 17:44:00',1,0,0),(1168,'Ticket',648,'2020-09-21 12:30:58',0,0,'&lt;p&gt;En revisión.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-21 12:30:58',4,0,0),(1169,'Ticket',648,'2020-09-21 12:44:14',0,0,'&lt;p&gt;Se realiza revisión del canal el día viernes 18 de septiembre sobre el equipo de Olga, encontrando que no se evidencian perdida de datos en los paquetes enviados. Esto mediante el comando ping. Adicional, se informa a la usuaria que la VPN se puede desconectar despues de 10 minutos de no uso del terminal server de World Office. &lt;/p&gt;&lt;p&gt;Se seguirá en pruebas. Se informa a la usuaria que cualquier novedad informe nuevamente. En este momento se encuentra estable la conexión.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-21 12:44:14',4,0,0),(1170,'Ticket',641,'2020-09-21 13:55:39',0,0,'&lt;p&gt;Cordial Saludo, se realizan las respectivas revisión y se corrige el error que presentaba. procedemos a cerrar el caso.   &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-21 13:55:39',1,0,0),(1171,'Ticket',574,'2020-09-21 14:56:54',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;El equipo llego el día de hoy, el usuario comprobó que todo estuviera en orden, sin ningún tipo de problema, no siendo mas el caso queda resulto.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-21 14:56:54',4,0,0),(1172,'Ticket',650,'2020-09-21 15:00:23',0,0,'&lt;p&gt;Buen día Liz,&lt;/p&gt;&lt;p&gt;En unos instantes trataran de darle solución a tu problema.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-21 15:00:23',1,0,0),(1174,'Ticket',628,'2020-09-21 15:17:20',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;El equipo llego al usuario comprobó que todo estuviera en orden, sin ningún tipo de problema, no siendo mas el caso queda resulto.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-21 15:17:20',4,0,0),(1175,'Ticket',650,'2020-09-21 16:10:21',0,0,'&lt;p&gt;Señor usuario su caso fue escaldo al área de soporte de World Office con al numero 729878, una vez tengamos avances estaremos informando.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-21 16:10:21',4,0,0),(1176,'Ticket',433,'2020-09-21 16:45:44',0,0,'&lt;p&gt;Se envía información a Rocio Peña para escalamiento directo con Servientrega. En espera de respuesta.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-21 16:45:44',1,0,0),(1177,'Ticket',650,'2020-09-21 21:03:03',0,0,'&lt;p&gt;Cordial Saludo, Señor usuario se realiza revisión del tercero en mención y no registra cuentas por pagar pendientes ni pagados.&lt;/p&gt;&lt;p&gt;Agradezco revisar y quedamos atentos. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-21 21:03:03',4,0,0),(1178,'Ticket',655,'2020-09-22 12:31:40',0,0,'&lt;p&gt; &lt;/p&gt;&lt;p&gt;Se crea usuario de correo julian.munoz@arintia.com y usuario de Directorio Activo julian.munoz&lt;/p&gt;&lt;p&gt;Ambos con contraseña JulMun2020*&lt;/p&gt;&lt;p&gt;Adicional, se da acceso al aplicativo World Office.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-22 12:31:40',4,0,0),(1179,'Ticket',653,'2020-09-22 12:43:01',0,0,'&lt;p&gt;En revisión.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-22 12:43:01',4,0,0),(1180,'Ticket',653,'2020-09-22 12:45:41',0,0,'&lt;p&gt;Se realiza actualización general de World Office el día 21 de septiembre en horas de la noche. Por lo cual, al ingresar el día de hoy 22 de septiembre no presenta ninguna falla. &lt;/p&gt;&lt;p&gt;Se valida con usuaria quien indica que está trabajando normalmente.&lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-22 12:45:41',4,0,0),(1181,'Ticket',656,'2020-09-22 12:59:26',0,0,'&lt;p&gt;En revisión.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-22 12:59:26',4,0,0),(1182,'Ticket',643,'2020-09-22 13:00:28',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Despues de realizar varias validaciones y monitoreo a la sede de medellin se evidencia que el canal no presenta fallas y tampoco perdida de paquetes se procede a realizar el cierre. cualquier novedad porfavor reportarla al departamento de teconología.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-09-22 13:00:28',4,0,0),(1183,'Ticket',652,'2020-09-22 13:01:30',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;Se procede a realizar comunicación con el colaborador via teams para realizar el acceo a las camaras.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-09-22 13:01:30',1,0,0),(1184,'Ticket',652,'2020-09-22 13:06:23',0,0,'&lt;p&gt;Se realiza conexión remota al equipo del colaborador, se incia aplicación de camaras y se loguea con usuario y contraseña. se deja el acceso y ya se puede visualizar las camaras sin ningun inconveniente quedamos atentos a cualquier novedad que se presente&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-09-22 13:06:23',4,0,0),(1185,'Ticket',656,'2020-09-22 14:05:48',0,0,'&lt;p&gt;Se crean los siguientes usuarios:&lt;/p&gt;&lt;p&gt;Correo: orlando.benavides@arintia.com&lt;/p&gt;&lt;p&gt;Directorio Activo: orlando.venavides&lt;/p&gt;&lt;p&gt;Ambos con contraseña OrlBen2020*&lt;/p&gt;&lt;p&gt;Se escala caso a Kevin para configuración de equipo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-22 14:05:48',4,0,0),(1186,'Ticket',654,'2020-09-22 14:07:56',0,0,'&lt;p&gt;Jorge, se va a validar la disponibilidad del consultor y se agenda la reunión.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-22 14:07:56',4,0,0),(1187,'Ticket',626,'2020-09-22 14:36:32',0,0,'&lt;p&gt;Cordial Saludo, el día de ayer se realiza actualización del sistema de Información WO y al revisar con el usuario el día de hoy, manifiesta que ya esta funcionando el reporte. Procedemos a cerrar el caso&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-22 14:36:32',4,0,0),(1188,'Ticket',579,'2020-09-22 14:41:59',0,0,'&lt;p&gt;Se realiza la limpieza física del Rack de Datos. se procede a cerrar el caso.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-22 14:41:59',1,0,0),(1189,'Ticket',634,'2020-09-22 14:45:16',0,0,'&lt;p&gt;Cordial Saludo, La cita se agendara para el día viernes 25 de Septiembre. Esta agenda esta sujeta a estado de cartera al dia.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-22 14:45:16',4,0,0),(1190,'Ticket',656,'2020-09-22 14:45:21',0,0,'&lt;p&gt;Se configurará equipo el día 23 de septiembre en Mosquera. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-22 14:45:21',4,0,0),(1191,'Ticket',654,'2020-09-22 14:46:29',0,0,'&lt;p&gt;Se agenda apoyo para el día viernes 8:30 AM.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-22 14:46:29',4,0,0),(1193,'Ticket',657,'2020-09-22 15:53:36',0,0,'&lt;p&gt;Se realiza revisión y se encuentra que hay bloqueos en las paginas de almacenes de cadena.&lt;/p&gt;&lt;p&gt;Se actualiza política de antivirus sobre el equipo. Y se envía actualización remota del agente de antivirus.&lt;/p&gt;&lt;p&gt;Usuaria realiza pruebas y ya puede ingresar a las paginas web.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-22 15:53:36',4,0,0),(1194,'Ticket',659,'2020-09-22 15:58:49',0,0,'&lt;p&gt;Buenos Días. Deyanira he revisado el perfil del contador de Medellín y veo que tiene todos los permisos que tiene el perfil de Monica Cardenas. Agradezco que me indique que permiso en particular no tiene.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-22 15:58:49',4,0,0),(1195,'Ticket',659,'2020-09-22 16:29:44',0,0,'&lt;p&gt;Se contacta al usuario y se configura el perfil con los permisos que faltaban. procedemos a cerrar el caso.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-22 16:29:44',4,0,0),(1197,'Ticket',642,'2020-09-22 16:55:25',0,0,'&lt;p&gt;Proveedor informa que el día 22 de septiembre se hará revisión.  Sin embargo la sede está suspendida por desinfección. En espera de confirmación.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-22 16:55:25',4,0,0),(1198,'Ticket',554,'2020-09-22 19:54:25',0,0,'&lt;p&gt;Se crean las siguientes cuentas de correo:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Melisa Rodríguez&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Cuenta de correo: &lt;a href=\"mailto:melisa.rodriguez@ecologycolombia.com\"&gt;melisa.rodriguez@ecologycolombia.com&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Contraseña: MelRod2020*&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;ul&gt;&lt;li&gt;Evaristo de las Aguas&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Cuenta de correo: &lt;a href=\"mailto:evaristo.delasaguas@ecologycolombia.com\"&gt;evaristo.delasaguas@ecologycolombia.com&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Contraseña: EvaDel2020*&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-22 19:54:25',4,0,0),(1199,'Ticket',594,'2020-09-22 19:54:50',0,0,'&lt;p&gt;Se crean las siguientes cuentas de correo:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Melisa Rodríguez&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Cuenta de correo: &lt;a href=\"mailto:melisa.rodriguez@ecologycolombia.com\"&gt;melisa.rodriguez@ecologycolombia.com&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Contraseña: MelRod2020*&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;ul&gt;&lt;li&gt;Evaristo de las Aguas&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Cuenta de correo: &lt;a href=\"mailto:evaristo.delasaguas@ecologycolombia.com\"&gt;evaristo.delasaguas@ecologycolombia.com&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Contraseña: EvaDel2020*&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-22 19:54:50',4,0,0),(1200,'Ticket',661,'2020-09-22 20:07:26',0,0,'&lt;p&gt;Se reestablece contraseña de World Office. Se realiza comunicación vía telefónica con el usuario y se le da su nueva contraseña. Adicional, se escribe por teams.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-22 20:07:26',4,0,0),(1201,'Ticket',660,'2020-09-23 12:30:48',0,0,'&lt;p&gt;Buen Día. &lt;/p&gt;&lt;p&gt;Se procedera a realizar el respectivo proceso para realizar el cambio de equipo de tania&lt;/p&gt;&lt;p&gt;estaremos informando sobre este proceso&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-09-23 12:30:48',4,0,0),(1202,'Ticket',662,'2020-09-23 14:58:01',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;p&gt;&lt;b&gt;&lt;span style=\"color: #000066; font-size: medium; color: #000066; font-size: medium; font-family: Arial;\"&gt;Delivery has failed to these recipients or groups:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;a href=\"mailto:jhonatan.lozano@aritnia.com\"&gt;Jhonatan Antonio Lozano Galeano (jhonatan.lozano@aritnia.com)&lt;/a&gt;&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: medium; color: #000000; font-size: medium; font-family: Arial;\"&gt;Your message couldn\'t be delivered. The Domain Name System (DNS) reported that the recipient\'s domain does not exist.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn\'t properly registered at their domain registrar. Give them the error details shown below. It\'s likely that the recipient\'s email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;br /&gt;  &lt;/span&gt; &lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt; &lt;span style=\"color: #808080; font-size: small; color: #808080; font-size: small; font-family: Tahoma;\"&gt;&lt;b&gt;Diagnostic information for administrators:&lt;/b&gt; Generating server: BY5PR17MB3377.namprd17.prod.outlook.com&lt;br /&gt;  jhonatan.lozano@aritnia.com&lt;br /&gt; Remote Server  returned \'550 5.4.310 DNS domain aritnia.com does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=aritnia.com] [BN7NAM10FT050.eop-nam10.prod.protection.outlook.com]\'&lt;br /&gt;  Original message headers: ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=QkCOEGLiCfhpUBRGKhcV+GisVgR1/QlMw09ZC5HtSr1segsRlTGRINUfmtja3BqnjqQ+rUZEUIbzkvtcixlA+WuC6LUKOyCErTq+kRtchumtA6tTKSUy1pjHUsy28HDVyjhYA1Evgc3vZZ5swGZRKzFaVIw+Uor3a/mTHlWb+V3lnjGeHd/mbU6x8lc77jYPiNxrsxLmbtxv3vfHc1/TIysUWVAZj+obnk5AZofiqq7SMY+JhdnKJIQ2RmlY9EKUrbYtHon82cch0Gvj4Xm0UO39pOtX3JvjDGP8iCxIWH9lDTPVn4mpkhxeQ+ShvXVpvEgvOPXtKtxqofNFTZQgCw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=V5h74ZTOxHHr4kYa2EoSkE5U8cJQm5hRNeHWbHGpmo4=;  b=Jt5aPO29Gwg7AvDE6kHXNNqe+rh8GGgK4bBt4f8wQ7kGw5tPd+p3hqI/Tv5NKDZVsn2px9h6+6fa0veAC+uZPi8LL9yHUDVuLvMXPGgeekQaPxTtLIdQfqB4YVyHx6BVCsR80IAIspCYF0hHWKs+z7DqHURDfmGB84jMso+b72r2cPuNMK1s2zCSK2B0fR30TqmiK+V4qcT52dR2iV1MHYpp39ZV+GgsmfMtFUct344F3aLpaG0wZJapnvkYxlayD8ThGPePT3fXgswHUzEMKZrk8h9ichPq9oz6aSWgWH8tHDBJDAw/JVevrxCCOrwom6E5e2KmzYz8azZ+MJqp7Q== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=V5h74ZTOxHHr4kYa2EoSkE5U8cJQm5hRNeHWbHGpmo4=;  b=kci/ksnx4QiC9Os5mFT2uLW17aeCpPef+wYxY1TW/Y3SYxCWzn0g59EFvuPavEoybqk4DKTx9sf72Xj/aMGodGC0YhLJ4BKTWnoJw3KxOJrGokDuqktDNd868jpfuFFwNl6EFIWLCtYMZbJ/fhrMjKm4TZh+NOa0daZNpuvv4Zg= Authentication-Results: aritnia.com; dkim=none (message not signed)  header.d=none;aritnia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3377.namprd17.prod.outlook.com (2603:10b6:a03:1bb::27) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3391.14; Wed, 23 Sep  2020 15:57:58 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5%5]) with mapi id 15.20.3391.027; Wed, 23 Sep 2020  15:57:58 +0000 Date: Wed, 23 Sep 2020 10:57:20 -0500 To: Jhonatan Antonio Lozano Galeano &amp;lt;jhonatan.lozano@aritnia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000662] Nuevo caso Antivirus - Amenaza Message-ID: &amp;lt;GLPI-662.1600876576.1439583774@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-662&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_5ZJNmMLZ10UGYdWcANUv1vReCsIeAYZJJZrks52ajI\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR14CA0005.namprd14.prod.outlook.com  (2603:10b6:208:23e::10) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR14CA0005.namprd14.prod.outlook.com (2603:10b6:208:23e::10) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3412.22 via Frontend Transport; Wed, 23 Sep 2020 15:57:57 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: fd99fe08-faf4-4888-fb51-08d85fd970f4 X-MS-TrafficTypeDiagnostic: BY5PR17MB3377: X-Microsoft-Antispam-PRVS: 	&amp;lt;BY5PR17MB3377D61CECBF85DB45BF88C5A0380@BY5PR17MB3377.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:525; X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	kpttZtDH11jnWoJUNx98WIID28VvUZTC0OIbb/7WnyJY/4r4UnCVNOchqsB/4RRf5p4iBByi0NEOkFiYdKDtTXYh1tAujIWFTyGVclmJRU8xrP7koZYkftjEiIqlFbG//swCUpQW/qaHAfjLxuS6Nnq7QBN1KW58L4V2d11YnrY//KpVU1fAR/T3AwQLkDJ/dfUZYOKob99BmgMve0/ah+xinesdy8ba8fPo0cgqyQ3lUxKpI3YnmRH0obHLpy2txeEvKjZAVA70h52mU2ZSkofEcblJUVczvr5FyEYExGkcu277UFCzx7np2IFl8wmdTw6YInTIkSq2SCYC4unTKBgAjktCwF863h2HGYsudlFoZj0OrOjD/Tlr/Hip06doSu3qx2v8COA3nVtLJ3suCjGuG4pSXigFKzzbWu5bBim4kbqiFBQBirgi73XoLFx0DS3a4NwcATgmSau3OsVFkQfc4/eb8VUcckg3vDzlbuY= X-Forefront-Antispam-Report: 	CIP:255.255.255.255;CTRY:;LANG:es;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:BYAPR17MB2950.namprd17.prod.outlook.com;PTR:;CAT:NONE;SFS:(376002)(39830400003)(346002)(366004)(136003)(396003)(33656002)(956004)(6666004)(66556008)(26005)(33964004)(8676002)(6496006)(52116002)(6916009)(33716001)(316002)(66476007)(15188155005)(8936002)(55016002)(86362001)(186003)(508600001)(66946007)(966005)(16799955002)(16526019)(3450700001)(5660300002)(66574015)(9686003)(166002)(83380400001)(2906002)(43320500001)(39280500004);DIR:OUT;SFP:1101; X-MS-Exchange-AntiSpam-MessageData: 	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 X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: fd99fe08-faf4-4888-fb51-08d85fd970f4 X-MS-Exchange-CrossTenant-AuthSource: BYAPR17MB2950.namprd17.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 23 Sep 2020 15:57:58.3158  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: 9k/SkuRIklHo9kcbd8XBWudDLT+oh+sCDnEuz5ZL5CE6tW8d2n7eZOf+lrbUQTZsmFXCFGghgSXaMEauYh6fgg== X-MS-Exchange-Transport-CrossTenantHeadersStamped: BY5PR17MB3377  &lt;/span&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-09-23 14:58:01','2020-09-23 14:58:01',1,0,0),(1203,'Ticket',662,'2020-09-23 14:58:20',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;p&gt;&lt;b&gt;&lt;span style=\"color: #000066; font-size: medium; color: #000066; font-size: medium; font-family: Arial;\"&gt;Delivery has failed to these recipients or groups:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;a href=\"mailto:jhonatan.lozano@aritnia.com\"&gt;Jhonatan Antonio Lozano Galeano (jhonatan.lozano@aritnia.com)&lt;/a&gt;&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: medium; color: #000000; font-size: medium; font-family: Arial;\"&gt;Your message couldn\'t be delivered. The Domain Name System (DNS) reported that the recipient\'s domain does not exist.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn\'t properly registered at their domain registrar. Give them the error details shown below. It\'s likely that the recipient\'s email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;br /&gt;  &lt;/span&gt; &lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt; &lt;span style=\"color: #808080; font-size: small; color: #808080; font-size: small; font-family: Tahoma;\"&gt;&lt;b&gt;Diagnostic information for administrators:&lt;/b&gt; Generating server: BY5PR17MB3522.namprd17.prod.outlook.com&lt;br /&gt;  jhonatan.lozano@aritnia.com&lt;br /&gt; Remote Server  returned \'550 5.4.310 DNS domain aritnia.com does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=aritnia.com] [BN8NAM11FT066.eop-nam11.prod.protection.outlook.com]\'&lt;br /&gt;  Original message headers: ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=LR582exw54grH6cC728ik/ocnqhX/5Dbp2CPhVSpu1BGeCH2DQmGzYlLMCgNg+f5aYEbkUhcKvDIv05j4yfcc1RozyqrvTIDR/yMeAG7v6ukcP3DA1DhVL1AnPzfrjEKYbVhehxWfa1ctNwroWtpSpimuTq+KF+bNwKLAQ3UvkHGkgJnHkYxh5YjgDfRhu6zTa43tZ+ajSO0E7hgDmUBcLn1X6psz9SO7VUw4N2QMTq7rRyusPJdXy3DeJ9+oC3E/FtZlHT+b4lm/ZRyq1W9yNOVxVJixIJrFnjIycMlZZbX46oXqVQV+0PEgKahNmcN7XDPUekrTqxRGDjwXynk4w== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=oMvOnvI0c7gmKOvwgolk8wcI1zSR6ja1WMYSoiRjSPM=;  b=AmOf2249py88prsl6iMVuJ86w18/J7lmt3VpnIihjkzY3E6ouRSWRK0BZiMqp2zNrUVhYPxNMOH9DoAPYpJztuQuG4L0AHwcfNL9bBm6GHUhPkFhnmcUHat44A2veaCMEOj+SE87UOxls4rMc7W8haS2DFuup+EM+GpdxeVdy995DjnnoRwb9eMUSi7P/ksJTHsVxFT3QSykw9NdiVWbEkQ6FbM6m1Uew7p2n+VMCgXOfeyal98JARkzd6DfJBTYxixbObM1Cq5cQH7obNkdei0Sq78VrlVatsEn5/SMgu9L2mV2aGP1/QlDa/DZyGTUim4Or1cY5+XZNrcDoA7cWw== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=oMvOnvI0c7gmKOvwgolk8wcI1zSR6ja1WMYSoiRjSPM=;  b=fkM/VWFUbhkwY4i2GhHndHtS2XVi6SvAoMnk4j3Jn6rkXYKrBv9k62Rol7JpON+vAJg/PDx4Yey56kuQwz0hxKdfZssNmfsReYqEJLnVXwfCDf0Rk8AdAaEV61QJGQ6CyMHoqFoUAGGigGgkuBvyrZGM77dN3KbyZrxQHSE3boM= Authentication-Results: aritnia.com; dkim=none (message not signed)  header.d=none;aritnia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3522.namprd17.prod.outlook.com (2603:10b6:a03:1c9::27) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3391.14; Wed, 23 Sep  2020 15:58:19 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5%5]) with mapi id 15.20.3391.027; Wed, 23 Sep 2020  15:58:19 +0000 Date: Wed, 23 Sep 2020 10:58:16 -0500 To: Jhonatan Antonio Lozano Galeano &amp;lt;jhonatan.lozano@aritnia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000662] Nuevo seguimiento para esta incidencia Antivirus - Amenaza Message-ID: &amp;lt;GLPI-662.1600876687.1116082276@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-662&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_uIfj7xUp7D4z0xmxHY0r7fP7eg0m5VpSuhPDfx7U\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR20CA0013.namprd20.prod.outlook.com  (2603:10b6:208:e8::26) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR20CA0013.namprd20.prod.outlook.com (2603:10b6:208:e8::26) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3412.22 via Frontend Transport; Wed, 23 Sep 2020 15:58:18 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 3690c599-721b-4f49-fb94-08d85fd97da0 X-MS-TrafficTypeDiagnostic: BY5PR17MB3522: X-Microsoft-Antispam-PRVS: 	&amp;lt;BY5PR17MB35221076DD6D471553638A6FA0380@BY5PR17MB3522.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:635; X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	wNxSW5dQ34GFbzi6+hk0WBPcM9QST4dlbX26Z3d/UbemWBgkj6SR5e3xWGYMwXS5B6oZ+oRSz8xNTevjquBJN8CLR+2UCXFyAODhNh/B9Gi64qln7gUDlhRa6aMxkdTuFKezi2qvddOgzHdK7/lLxWgfiDlR1TYYyci0CNI5SQr/bPWJy0zlN4MwkVTgpTtG7rDZ0V80866j9Gxuffx80zt8tSPHUYpn0cB2TJDeHzcRo5meSuvJGhj3mH1/vRr1MPvwe4e7eI966bYIbix9chw6ZJ77YA7KBWhvhO+WP49y0aLtLSa611ziiUd9WgGUICmYYQEiXQ6rHScTer8sRFYz/NRRlTNbPOn84cJh8OLYjvXsVbd35jeMXtD0yESfMBd30SLmgiSOoyKkMxcgN0CQOzKRXp+G+/p4fQuNPxUskrnoRp0b1RLfiJdebwxjQoXN0K0BOt3RGh1iO5j9VvuPeFDwgjxuGG0r+UzpqdY= X-Forefront-Antispam-Report: 	CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:BYAPR17MB2950.namprd17.prod.outlook.com;PTR:;CAT:NONE;SFS:(136003)(39830400003)(396003)(366004)(376002)(346002)(66574015)(166002)(16526019)(33964004)(6496006)(186003)(83380400001)(45080400002)(66946007)(30864003)(8676002)(66476007)(66556008)(8936002)(26005)(478600001)(5660300002)(33656002)(3450700001)(86362001)(52116002)(33716001)(16799955002)(15188155005)(2906002)(6916009)(956004)(9686003)(316002)(55016002)(966005)(39280500004)(43320500001);DIR:OUT;SFP:1101; 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 Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-09-23 14:59:01','2020-09-23 14:59:01',1,0,0),(1204,'Ticket',662,'2020-09-23 14:59:22',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;p&gt;&lt;b&gt;&lt;span style=\"color: #000066; font-size: medium; color: #000066; font-size: medium; font-family: Arial;\"&gt;Delivery has failed to these recipients or groups:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;a href=\"mailto:jhonatan.lozano@aritnia.com\"&gt;Jhonatan Antonio Lozano Galeano (jhonatan.lozano@aritnia.com)&lt;/a&gt;&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: medium; color: #000000; font-size: medium; font-family: Arial;\"&gt;Your message couldn\'t be delivered. The Domain Name System (DNS) reported that the recipient\'s domain does not exist.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn\'t properly registered at their domain registrar. Give them the error details shown below. It\'s likely that the recipient\'s email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;br /&gt;  &lt;/span&gt; &lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt; &lt;span style=\"color: #808080; font-size: small; color: #808080; font-size: small; font-family: Tahoma;\"&gt;&lt;b&gt;Diagnostic information for administrators:&lt;/b&gt; Generating server: BY5PR17MB3377.namprd17.prod.outlook.com&lt;br /&gt;  jhonatan.lozano@aritnia.com&lt;br /&gt; Remote Server  returned \'550 5.4.310 DNS domain aritnia.com does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=aritnia.com] [DM6NAM04FT063.eop-NAM04.prod.protection.outlook.com]\'&lt;br /&gt;  Original message headers: ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=M3UzyKh1eXiElGan+Rlm5EAW5MiriKlmmtZXzVNbD2o8vQ7m5HDGse8p0qEXzQmeP0elVYRyzswBpsIwrBFomAGhMcLLDB+QoLEWdkBnwFwiOc+5IcMMrKKlmnicmNW6cM7ok2clra0Bc/uiPgdAf6pVZJE5SyEMgf5yPFIKy1QslUXQoDXs+Ef+ewFjb3YOBJOpNI8UD4YAkIRJCS7kOWxaw3AwHr9bqJLEb5psqYLTkW9L0VvVn4KtJCG7aLn0kcKz+yfiqQp4kwCZPyC/ACtd4Vc+raFTs/r4KVIuu8CG/NcOvrHWINrxFfvG4OhPpslm8gKqvhct0+LxR2BRSg== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=AjaL7ID5KViI55Rw01yYAEwUoFrOxeTzV9I4xiPUv3g=;  b=gdK7zLets+58oxQm3P8ZNBDzDNXGvgldKaoVFHFupUY0kcLL4ZQKLuwIj/opwcaW2W+TQ8e/z8NCMjhDpu2pse6GCp0Ocn28NJtagEGmT7nx/o04+Y/ZowYZDmXEMF86HBHEXD4mY9zswIKUOcvFO21F/7KoCTpQZb9O1qnzsPzPvXl1WHgu7DFuIH1o8QDSIqogO93/zSGQBk9IXxj8GrmYgKqK0amFsJCClrbrWB9KhVklLqz55M8IruNKtlIuFcRDDxw9yYOmsQC3VhzESkAw4EQoaM3mTgfJVqCNVIDG9Sl4qjgEKFg1n4ZSa13Cr7HJ1RZvUUR3HsD4xuJyLg== ARC-Authentication-Results: i=1; mx.microsoft.com 1; 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Wed, 23 Sep 2020  15:59:21 +0000 Date: Wed, 23 Sep 2020 10:59:18 -0500 To: Jhonatan Antonio Lozano Galeano &amp;lt;jhonatan.lozano@aritnia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000662] Nuevo seguimiento para esta incidencia Antivirus - Amenaza Message-ID: &amp;lt;GLPI-662.1600876747.1057785761@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-662&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_XpwEzEpf0sY8ijCMzQ8XhPkDZBNLcEdJYSARSjy8hU\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR18CA0012.namprd18.prod.outlook.com  (2603:10b6:208:23c::17) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR18CA0012.namprd18.prod.outlook.com (2603:10b6:208:23c::17) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3412.21 via Frontend Transport; Wed, 23 Sep 2020 15:59:20 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 334b00b4-9041-4b99-da23-08d85fd9a23d X-MS-TrafficTypeDiagnostic: BY5PR17MB3377: X-Microsoft-Antispam-PRVS: 	&amp;lt;BY5PR17MB3377375338E354760E60E210A0380@BY5PR17MB3377.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:635; X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	XcTTmJIODZmS//0UhDvrBwPwLO260PTYwJ3px4Tx1OQu6EH/ZxXrUXHm0lntdLLbi6IGCE0pXHagSXujZ5OML9WuwW2MCHReBFHP7kjFGurBrVhwG/gjYEFWVJUZx4nM4j6Zwm/jTCK4zK28EGwhhzl+OXERjByT/j7DJifly1XIeE7MiH5ayRNkMUi1I/wT36VuZi4hhDfNf4vlwJ2WrOm+pEmJ8+H3df7JpIH43dJ/mAYxv/fkdZP4EqAWwMBaXXVxQNEsIU6ISmFJUtKBJzQe+Cem75l72knr7JFV/Q112TdwlTo5tgeyk+WCH9vy35+3fVUChmOG6IRZNQ7D0oyebyMk4vZMWGcqWrJw8DFQY7V5n2g0Q+M7f8mFMFkmjRfzrf0xymjdOzM8WUmN/abHzDKEG9aCIkg7Xyo0JaEFAH9UhAut48UmMi41C1kqHSkkxm6I2oD/tVgPgpogvyTgDYn71zYtFXdSEEFqj/A= X-Forefront-Antispam-Report: 	CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:BYAPR17MB2950.namprd17.prod.outlook.com;PTR:;CAT:NONE;SFS:(136003)(366004)(396003)(346002)(39830400003)(376002)(966005)(66946007)(16526019)(16799955002)(55016002)(86362001)(478600001)(8936002)(186003)(166002)(30864003)(45080400002)(9686003)(2906002)(83380400001)(3450700001)(5660300002)(66574015)(15188155005)(26005)(33964004)(66556008)(33656002)(956004)(66476007)(316002)(52116002)(8676002)(6496006)(6916009)(33716001)(39280500004)(43320500001);DIR:OUT;SFP:1101; X-MS-Exchange-AntiSpam-MessageData: 	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 X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: 334b00b4-9041-4b99-da23-08d85fd9a23d X-MS-Exchange-CrossTenant-AuthSource: BYAPR17MB2950.namprd17.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 23 Sep 2020 15:59:21.3985  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: 066fBn477cxFvSBxAGiByBDILTCjy+7GabfFQKDZ2xkWInN5wR/0rOwPq1jaNQWDdvdU/y4CyUrao+0+WuP18w== X-MS-Exchange-Transport-CrossTenantHeadersStamped: BY5PR17MB3377  &lt;/span&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-09-23 15:00:01','2020-09-23 15:00:01',1,0,0),(1205,'Ticket',662,'2020-09-23 15:00:23',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;p&gt;&lt;b&gt;&lt;span style=\"color: #000066; font-size: medium; color: #000066; font-size: medium; font-family: Arial;\"&gt;Delivery has failed to these recipients or groups:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;a href=\"mailto:jhonatan.lozano@aritnia.com\"&gt;Jhonatan Antonio Lozano Galeano (jhonatan.lozano@aritnia.com)&lt;/a&gt;&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: medium; color: #000000; font-size: medium; font-family: Arial;\"&gt;Your message couldn\'t be delivered. The Domain Name System (DNS) reported that the recipient\'s domain does not exist.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn\'t properly registered at their domain registrar. Give them the error details shown below. It\'s likely that the recipient\'s email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;br /&gt;  &lt;/span&gt; &lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt; &lt;span style=\"color: #808080; font-size: small; color: #808080; font-size: small; font-family: Tahoma;\"&gt;&lt;b&gt;Diagnostic information for administrators:&lt;/b&gt; Generating server: BY5PR17MB3377.namprd17.prod.outlook.com&lt;br /&gt;  jhonatan.lozano@aritnia.com&lt;br /&gt; Remote Server  returned \'550 5.4.310 DNS domain aritnia.com does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=aritnia.com] [DM6NAM04FT021.eop-NAM04.prod.protection.outlook.com]\'&lt;br /&gt;  Original message headers: ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=JiOtxcasCl4/HsbJwnDJ/5XBYFc4EmSNdwQciqBD3oLN7fq06nfwVVQZVQlnpfE6Xftie3zkhYfDKE9rZ3C9vPVsoKNbLIrjdNwGm2ur9xMI/DQSR4BTyM3NlGoxSuH1esDYnkV7V6IkIsPyfA5G/FPVxNIscFJL+UzVPJOyKAPYnbydJ4HbcYHI4OxUpKf8pNzuSaud3+qKvlTZMTkgovwwoWcDxMjEZkUOrNr16dzkPRsRoc70piT9kxSn5JNrSJVTOpLqDiBBo0A6KXbmsNJFjmkthi8+La1UjpAmoxz16r0v+uAUsPJDkfL2SVKn+LtfWqPmZr24bWCUuy/EzQ== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=zqN2Jhn61xSSLM7DiF2022BktKQfPP62Jqx8wl96KdQ=;  b=NjYy/aaZH7d/NFIccunh+h6v3AO+mb6as6H+5EbQMl/b8TfxLYH/f7jU6GUhUcJx9fVfaBBwbSdhGKWeNWIGiHvWi3i06/nzGFj5ocSs08+Dihmndoo/eIM8JJEf5FAv2Ggfn47rJIDKY8gdeKKNuzVDyS1GoX9CE+5SKEjWV4YoGsiUQSfLmw7eDU6G3aGGVvTwQ8NQi1O31K+EfoFWyw+Yd0Q8ewro6unPF4nk8cd+5HEOVovMb9ep4pNMPb3HV741Wqg7fnQTNkVMzPLl1sRLU/8gW2SfKuFhSVH79CJUoNCGTGA6p3ybfvV5hy+c4soGqHnNk+AISpbkwzMYvg== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=zqN2Jhn61xSSLM7DiF2022BktKQfPP62Jqx8wl96KdQ=;  b=iQHxVYiZwygQIaD5kXxXEyEPw2QKIVqvkm9axWjS5J2/FU8FqL2pcceWa3SmkkaYUBJR18+Q5el0ZFcVljbDbQZFpu0xaV9Wqz83MAE6lr7sEk+lGyX3QZEwm/bA9kYqMWoUyu3sHV5xhwXNfGD4X2xJIDkH6avSxeAFhbRwAaM= Authentication-Results: aritnia.com; dkim=none (message not signed)  header.d=none;aritnia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3377.namprd17.prod.outlook.com (2603:10b6:a03:1bb::27) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3391.14; Wed, 23 Sep  2020 16:00:21 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5%5]) with mapi id 15.20.3391.027; Wed, 23 Sep 2020  16:00:21 +0000 Date: Wed, 23 Sep 2020 11:00:18 -0500 To: Jhonatan Antonio Lozano Galeano &amp;lt;jhonatan.lozano@aritnia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000662] Nuevo seguimiento para esta incidencia Antivirus - Amenaza Message-ID: &amp;lt;GLPI-662.1600876807.890104096@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-662&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_IhYArXPEmIlsw31TYyOSiFtXqTGi0E2aKy9MCtK7dw\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR04CA0012.namprd04.prod.outlook.com  (2603:10b6:208:d4::25) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR04CA0012.namprd04.prod.outlook.com (2603:10b6:208:d4::25) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3412.20 via Frontend Transport; Wed, 23 Sep 2020 16:00:20 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 73e100df-dc23-49fc-d416-08d85fd9c666 X-MS-TrafficTypeDiagnostic: BY5PR17MB3377: X-Microsoft-Antispam-PRVS: 	&amp;lt;BY5PR17MB33771B381EC07FB0391F46BAA0380@BY5PR17MB3377.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:635; X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	2g/nW9wvs8quX0o8f3Skt8YtE4w+4YTHAOV3GIn8UxtO0T1mU097tBYynUVPbi9QwPWXeABS45c8yrqRQKgjE3W844ddFSpkdWES2heGqf8y5Zq+o+qZ/WQC66hapqpyu74V5Rl7WGubQIOIsLPBwwY0dhrxXr3T5EGz4agVGNpX6RP3maRHbXUkw6qBOP1xGrbfz8HpIClKePct8YIwd3ZSL7jaDQXw6TgkfHlCZrghiTyB33heaKo3PHccv5Yel7bVOWWCJz0KZ/KUKOIhPozVk3iohM5M3WLrYWZn5JmOZOBa2cZFWcKIRNriHyY29md19Vo7oqFJogxfHIXNdVwLCTk+Q6J3MsUAJ+/Aqwmnc5dbIKmwT25cMdAPhseg0Bt7mA3Kxw/Yw3IxjTxOhQW2BY/jQTtIkJDGxHp7TVXnKnYsEv1YPXgG5jZp47ZMpZYz1YAO+xNvX6KovtqwDdiMYbWDBZ9LTjgvNCnlmgY= X-Forefront-Antispam-Report: 	CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:BYAPR17MB2950.namprd17.prod.outlook.com;PTR:;CAT:NONE;SFS:(136003)(366004)(396003)(346002)(39830400003)(376002)(966005)(66946007)(16526019)(16799955002)(55016002)(86362001)(478600001)(8936002)(186003)(166002)(30864003)(45080400002)(9686003)(2906002)(83380400001)(3450700001)(5660300002)(66574015)(15188155005)(26005)(33964004)(66556008)(33656002)(956004)(66476007)(316002)(52116002)(8676002)(6496006)(6916009)(33716001)(39280500004)(43320500001)(579004)(559001);DIR:OUT;SFP:1101; X-MS-Exchange-AntiSpam-MessageData: 	YGvT+db2eA8TJyhNvw6LGImC+utrSn7Uika/5nvQFXWo/YiI3zzc+S52NtkFbR1435eKLgG1bFfHFzXopH2Fm6cqkZ4iaDUBu5KWSLCK4mjaqObn0azBZoJWEdSSXXjCAv1wbH5xxJPt8pTvC3WxOCTmgin5ww0bsi+/4IIL7Eozt9WaWRphwiGP0dWCxK8IUN+vtl4MVHsDF7e2cGTVGgOg+ALydjQCvROyxpBLGIoFnV9QaC1HHCBqR8hjAzPlXYJVBG4fii44WMM4oXkNane6XThQ9B89B0D/ps9c+oAM2KecLp0zN8Ht1T/fO38oQq00s9xRXEJSnZ7DXrJblDMVRTMcKd2lR1zp5mbkQCgiAxS2KlS4aIVFI+FyAzOTFQLBrNWVN2YuAFG1Btx94Vjaeyql0EOrOh2YY3y3jFHlAzHSBh+tS+B1CO6qwqtVUQIXbLDAj+uVsYAN9ZZccpHQJSKXvtpTCL2aCCpRKryMLCLVSkyafuznTB4GEY7tKe97fflfeZuI0X8VaVeUmLApinHbk4+kaSz2wWSbvwn74Y/ayIkLhs8vNEneu4Hie24aHSa1FJE0aMxH1o9NqhSV3RhxBomPRkp2LjGhcBh/2h/q0XrJLwsbbP1MQkAMA8guZcGF3NN9JIdY0rh/aw== X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: 73e100df-dc23-49fc-d416-08d85fd9c666 X-MS-Exchange-CrossTenant-AuthSource: BYAPR17MB2950.namprd17.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 23 Sep 2020 16:00:21.7093  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: k8tQtzephHOsvXAUWPeXIga4HpjbBZBnYubLnRlxzC7oZenLQZ4xiDpAj7k9hPUFDay90K+kqxcxZZnghMuiqQ== X-MS-Exchange-Transport-CrossTenantHeadersStamped: BY5PR17MB3377  &lt;/span&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-09-23 15:01:01','2020-09-23 15:01:01',1,0,0),(1206,'Ticket',662,'2020-09-23 15:01:23',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;p&gt;&lt;b&gt;&lt;span style=\"color: #000066; font-size: medium; color: #000066; font-size: medium; font-family: Arial;\"&gt;Delivery has failed to these recipients or groups:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;a href=\"mailto:jhonatan.lozano@aritnia.com\"&gt;Jhonatan Antonio Lozano Galeano (jhonatan.lozano@aritnia.com)&lt;/a&gt;&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: medium; color: #000000; font-size: medium; font-family: Arial;\"&gt;Your message couldn\'t be delivered. The Domain Name System (DNS) reported that the recipient\'s domain does not exist.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn\'t properly registered at their domain registrar. Give them the error details shown below. It\'s likely that the recipient\'s email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;br /&gt;  &lt;/span&gt; &lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt; &lt;span style=\"color: #808080; font-size: small; color: #808080; font-size: small; font-family: Tahoma;\"&gt;&lt;b&gt;Diagnostic information for administrators:&lt;/b&gt; Generating server: BY5PR17MB3522.namprd17.prod.outlook.com&lt;br /&gt;  jhonatan.lozano@aritnia.com&lt;br /&gt; Remote Server  returned \'550 5.4.310 DNS domain aritnia.com does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=aritnia.com] [BN8NAM11FT011.eop-nam11.prod.protection.outlook.com]\'&lt;br /&gt;  Original message headers: ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=PWk156VGytosx5ssBomZHCeRIF2c5hkgBjkeeZ+YcZrqwQg8Zyrhn53DsUhjkToRFoCFRopbRKHthvaDowwOsaeCiLTJbOiJjTuNKRt0tZGdZWyd9r4lMYADiWGFPS1oIucHSCJCp/5QrbWJ/HQR55sQWLaQpPaiM/hv4hN9Rm7yTkcvokrhszGh7RKVGXqId6oKarawtko23YyGbthpP3OVqOJHvwgBZ2ncWCV0/A6gbaWIr6XOUriz/gPlDQQK8yngVwhE2DRO/DXJYrSa+JNhJyEXG50CKhcwza9jYma0oje6/ttAbrGkirXRci8LCf6MX+obPtBaD39p9yLuuQ== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=9KTJSlenxDBzX87AiJaYtGqHtAceEYHVxyJ0b424t0Y=;  b=MBTC0jw6zJkr8r1iThYvOtyX3Ov/vJBpzI40D2r7vlllc2xqAWr7Pl5buwcv1wjMFqNVCB36F5fa3naVEho6W/wT+HvKprggVDJH1XSMm9nv2hIiIpNxy6SK3ReIxEZaoTNR/PvyWidiMr5F2U07k5OxYKzTrh7d9cn1arQ1lRcWEz+qUcNi9/XkfFoMbDPdHVa35kTmGI7oWuVrUomTmc7MuHl2bBI397DeVKQKC2Fv+RQWeAYHvnbBIUtfpfZGZlF4/HSg3u6vgESR5FhxBmVkdDEvXXPKB0N/P+q/TA+wUsXtEZQquaLy5p4uARGSBBcyuKcEMBMErTx2XIvFzQ== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=9KTJSlenxDBzX87AiJaYtGqHtAceEYHVxyJ0b424t0Y=;  b=V2reEutYw7SmispYPDq98LlhzC+EEESiBzwW2HehmOFIU7B4DHknWzIVjKWpJEI+CIRY+KaGWwMGm4lHYl4M9cho+DzqfqPnzbGVzSlVjBJtz8P+A5HyC3HBcnRmEsWQmEVokJ/eB72jUieA/MZ39f4HTc8vl9Bd815dgw4dbTw= Authentication-Results: aritnia.com; dkim=none (message not signed)  header.d=none;aritnia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3522.namprd17.prod.outlook.com (2603:10b6:a03:1c9::27) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3391.14; Wed, 23 Sep  2020 16:01:21 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5%5]) with mapi id 15.20.3391.027; Wed, 23 Sep 2020  16:01:21 +0000 Date: Wed, 23 Sep 2020 11:01:18 -0500 To: Jhonatan Antonio Lozano Galeano &amp;lt;jhonatan.lozano@aritnia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000662] Nuevo seguimiento para esta incidencia Antivirus - Amenaza Message-ID: &amp;lt;GLPI-662.1600876867.2141933580@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-662&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_8OtbvH74yF2BpWBrygnkiJP8NlFR8Dog5Q40io5JBE8\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR13CA0021.namprd13.prod.outlook.com  (2603:10b6:208:160::34) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR13CA0021.namprd13.prod.outlook.com (2603:10b6:208:160::34) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3412.8 via Frontend Transport; Wed, 23 Sep 2020 16:01:20 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: c6f5659a-8eae-4675-0266-08d85fd9e9e5 X-MS-TrafficTypeDiagnostic: BY5PR17MB3522: X-Microsoft-Antispam-PRVS: 	&amp;lt;BY5PR17MB35226A507CEE58A76BC68BDCA0380@BY5PR17MB3522.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:635; X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	i40suLXk0Bnhds//VlHv2u9A5uuDzZhLtStN+Vj5B6rqxJfBkSXPSMr7UIrDNgVw2oPrV1PBhed1mDnZIpahti1vdPTTHh5f0WMjKEQVxEal8dtdazJB/Kl23PELmKLYYIgbk58cfSfLy5iAfu1fWPMhAfuvcgb+NmIhyYyX2JTnM6z4R0K9g7cmFfSpN77z/R4yOJ1p5djjVsbiOtu4el21+Becdnxt2+9Kg6NiM+aRjjDPV2kqlzjw1EvVyzaOOsrUgiWQoxsaXDuT/gk17tCJ2pcCUTgRJ3wkam0ultIUv9gochRDdkddG4BjYabZiiVzbFqaqeyw8sMdur6/unrFYMfHQ2P842WmBlZ/bLYjgxhRx/olcGRgXGyLh5OigCAMmeuDTl5SU+gfmgJmUmZPC4mBI2Di7i4PupMZMWqlXONzDvQRpsYQkz1zDyDQgIRgVGb2FD8mEG1KPixodjEwirlyKkd2Biz2guPuZZs= X-Forefront-Antispam-Report: 	CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:BYAPR17MB2950.namprd17.prod.outlook.com;PTR:;CAT:NONE;SFS:(136003)(39830400003)(396003)(366004)(376002)(346002)(66574015)(166002)(16526019)(33964004)(6496006)(186003)(83380400001)(45080400002)(66946007)(30864003)(8676002)(66476007)(66556008)(8936002)(26005)(478600001)(5660300002)(33656002)(3450700001)(86362001)(52116002)(33716001)(16799955002)(15188155005)(2906002)(6916009)(956004)(9686003)(316002)(55016002)(966005)(39280500004)(43320500001)(559001)(579004);DIR:OUT;SFP:1101; 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 Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-09-23 15:02:01','2020-09-23 15:02:01',1,0,0),(1207,'Ticket',662,'2020-09-23 15:02:24',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;p&gt;&lt;b&gt;&lt;span style=\"color: #000066; font-size: medium; color: #000066; font-size: medium; font-family: Arial;\"&gt;Delivery has failed to these recipients or groups:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;a href=\"mailto:jhonatan.lozano@aritnia.com\"&gt;Jhonatan Antonio Lozano Galeano (jhonatan.lozano@aritnia.com)&lt;/a&gt;&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: medium; color: #000000; font-size: medium; font-family: Arial;\"&gt;Your message couldn\'t be delivered. The Domain Name System (DNS) reported that the recipient\'s domain does not exist.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn\'t properly registered at their domain registrar. Give them the error details shown below. It\'s likely that the recipient\'s email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;br /&gt;  &lt;/span&gt; &lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt; &lt;span style=\"color: #808080; font-size: small; color: #808080; font-size: small; font-family: Tahoma;\"&gt;&lt;b&gt;Diagnostic information for administrators:&lt;/b&gt; Generating server: BY5PR17MB3377.namprd17.prod.outlook.com&lt;br /&gt;  jhonatan.lozano@aritnia.com&lt;br /&gt; Remote Server  returned \'550 5.4.310 DNS domain aritnia.com does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=aritnia.com] [DM6NAM04FT063.eop-NAM04.prod.protection.outlook.com]\'&lt;br /&gt;  Original message headers: ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=At/U+oL/Ov5O+c6NBOotW5tA5m9C2l/PPeZzB9NpPby9Q8dzeerDier0MGBFLrOYlrx4VpqrFdRQ2rhVFSXNPwmkVpfX6OLyzZNVjLuU3LJwUfdeo8k3EsANz2qoQcc/e+iMU/qj45Xnv7dI36HqCvCl0fD35l5hU32G3JuIxb33SVrewIsLjzY3QHeDHLPrDeI1SKU9t8SQuxuY8tR3bb18SKkhEA/WIIfndzpJtE70CyGzEMQxuN5Hal513veY2n8q5s4G1Y2pXt9WZbpSdi2Yop2BhAtjun2AgHQtsEjp8pC9EULsIT1nE6lUeLftRZrvputsUEAPo2/S5ntUQw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=Xyy6I6VDmOs0usHPo7HBgB/D6Z4LkKqcj7Hack3LG+Y=;  b=HEulYiyl73M7JRDhh/0BdEYboS6bjt3DSx4JKs43DPtdMt6nt6aUnGzXQ3JQYI9VPmDfCF/gimwzfeYUlPm68e/kz0RKGazNpMlLdPYLyM36ckcH5lMzBsl6gAe3RnXb3jJAsDmVEry+ktO2kyhc0QjKZ53jnvBiC39jwfLW2Smd1tWO0mAwUFP0Fc1NR9lyCBF9RbzFTq9ZtwPkKIFxnLs2kONyCrvsS1UaPOiTwZIc2vdAJTekRXYQgckOWSwwNDyEQIoNoZSgcisvkqvivw5t7fzXGdY/5CFgmo91+tRyJ6SHJeQY2Nz7kGfilaJK7ORRYMb+6b8RRrYoFSXKpQ== ARC-Authentication-Results: i=1; mx.microsoft.com 1; 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Wed, 23 Sep 2020  16:02:22 +0000 Date: Wed, 23 Sep 2020 11:02:17 -0500 To: Jhonatan Antonio Lozano Galeano &amp;lt;jhonatan.lozano@aritnia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000662] Nuevo seguimiento para esta incidencia Antivirus - Amenaza Message-ID: &amp;lt;GLPI-662.1600876926.1027575512@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-662&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_op5HIbmaePLn8zymsdUV1UWCZCI5JmBDIb8L2ZvoZo\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR05CA0061.namprd05.prod.outlook.com  (2603:10b6:208:236::30) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR05CA0061.namprd05.prod.outlook.com (2603:10b6:208:236::30) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3412.19 via Frontend Transport; Wed, 23 Sep 2020 16:02:20 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: bd268fac-170d-4df5-9a93-08d85fda0dda X-MS-TrafficTypeDiagnostic: BY5PR17MB3377: X-Microsoft-Antispam-PRVS: 	&amp;lt;BY5PR17MB33776532B4AEAF3D3E02F48FA0380@BY5PR17MB3377.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:1284; X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	2PYOsSBoXgIDhbZR6H8NK1g3yw+XhLEaqDHdokJgqoIRAi8+Kz5rESHo9FaeIhZ8VnEF9PY7AFvsk+Icwd/eZTFETYVkmM5oNQcAXjZO9uyWlFA/pVRSzYZpnF4Uq+GjxzA/H2EgJ1i+TvlDn2fsb1TmsMWLHh+H5OlBr7pY4y8bKa1N4OVmOcQK5IDbJvslDfhK9AQKP5RaQk4b2d6RC3DeDw1+i3WFvslGe53ixnvWr4Z5i2A89fsAN5nvwL7A4dGufr57xeDT6Qu/vCm1qLOZTUK1nyFOXNqO/oGz2ZDrcEDemWibADt6S6C5Ki53NbvltU3Ar+WHYbB0eXcRyAjGFe+k+Y8Mv57XmvAo0IfLSyMwofskk/iL8JuHOQQcsXAPx+q4AXqkoI+qDA6qW/l6Pji21Jp1mUB0uUVdX0fbH04mHAbGhzd/DxhsQGnwHZiWHerJr63Y8IfJ9uWL1vizN+8zniBsgWGL+fCwk7s= X-Forefront-Antispam-Report: 	CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:BYAPR17MB2950.namprd17.prod.outlook.com;PTR:;CAT:NONE;SFS:(136003)(366004)(396003)(346002)(39830400003)(376002)(966005)(66946007)(16526019)(16799955002)(55016002)(86362001)(478600001)(8936002)(186003)(166002)(30864003)(45080400002)(9686003)(2906002)(83380400001)(3450700001)(5660300002)(66574015)(15188155005)(26005)(33964004)(66556008)(6666004)(33656002)(956004)(66476007)(316002)(52116002)(8676002)(6496006)(6916009)(33716001)(39280500004)(43320500001)(579004)(559001);DIR:OUT;SFP:1101; X-MS-Exchange-AntiSpam-MessageData: 	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 X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: bd268fac-170d-4df5-9a93-08d85fda0dda X-MS-Exchange-CrossTenant-AuthSource: BYAPR17MB2950.namprd17.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 23 Sep 2020 16:02:22.1679  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: S0cAVfIAvpw2bUD/AqWxrNPW2JJj1mf5874pn9CO8MZF81tcjvB30njwSYATeFszHvpNBi7TFWMPy+SN7Vrnqw== X-MS-Exchange-Transport-CrossTenantHeadersStamped: BY5PR17MB3377  &lt;/span&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-09-23 15:03:01','2020-09-23 15:03:01',1,0,0),(1208,'Ticket',662,'2020-09-23 15:03:24',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;p&gt;&lt;b&gt;&lt;span style=\"color: #000066; font-size: medium; color: #000066; font-size: medium; font-family: Arial;\"&gt;Delivery has failed to these recipients or groups:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;a href=\"mailto:jhonatan.lozano@aritnia.com\"&gt;Jhonatan Antonio Lozano Galeano (jhonatan.lozano@aritnia.com)&lt;/a&gt;&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: medium; color: #000000; font-size: medium; font-family: Arial;\"&gt;Your message couldn\'t be delivered. The Domain Name System (DNS) reported that the recipient\'s domain does not exist.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn\'t properly registered at their domain registrar. Give them the error details shown below. It\'s likely that the recipient\'s email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;br /&gt;  &lt;/span&gt; &lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt; &lt;span style=\"color: #808080; font-size: small; color: #808080; font-size: small; font-family: Tahoma;\"&gt;&lt;b&gt;Diagnostic information for administrators:&lt;/b&gt; Generating server: BY5PR17MB3522.namprd17.prod.outlook.com&lt;br /&gt;  jhonatan.lozano@aritnia.com&lt;br /&gt; Remote Server  returned \'550 5.4.310 DNS domain aritnia.com does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=aritnia.com] [BN8NAM11FT066.eop-nam11.prod.protection.outlook.com]\'&lt;br /&gt;  Original message headers: ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=kvOzjh8OI119GSQ1sMK5K8MV2fp7T115bvytelHGIF4apupjqF73MkU1MbF+WvRtvZJvFXYK7D17BJAPIxEAj/bDvaQ4IrZCBv2BHjTqBtsra8npu/qVlWbL62CyBVTPGNuB1vqL2i13++IcFWv9vHWFJASu4G8a/zcdEL1m7+EeydWJBreG7rE7OaaNSYh8gZ/nkDD5svCh8xNuDaNcQTBg+rq+TFUD/o6sbOHUd7FkT/BYHy5fxlyKyvBF1Eppl8JJUNgfkdDwjwu9FzjOLR/kXpO6qugKnXFeOCYGd9V3P8csuKxdf6t7AF8qJ7bBo7A2uILzH8L2FweNgs5ceQ== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=0Y0Mj5Gj4SbtwjgHEYziInoVr55HJgVGGYgH83M6up4=;  b=PBOEEmamL11xkcOlgW7QRSDtvgl6WH7sHgujaso20UT0glvuJrAfKyxlhSM9dKTbaL0j/2EdSkj8oo0RtDu4dDDCVRIMmSZzrEzvx0SbqJ1E7QvS81oEyXC+a9Xkp+pI5H+AYbHPv85PU6IspFUua3wP8MBs26n7bBtyWQRSuX2CwbyZuxTxnrkHDXswEzjQR+ApqCFiG1ah6hmWUICdBIVWg9yX3iunC603zXQrGaj8vb/akoJHi2A3945RSMvJ0hmDskqYiEVh51rxMyYu6ztpq4GPPc1BwsWnQ6tr34MIKwzXZ58q4qu1APah2+Qrb71VUrwL1WJt+WPQg171LQ== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=0Y0Mj5Gj4SbtwjgHEYziInoVr55HJgVGGYgH83M6up4=;  b=UlNBI6vlMO9/rmtw8FGETvk7wKjOf/caQBCgWpsAlE5h8XjELffrOfb5C6izovtth1ITDQ93Jhg4mEkz4VVmdX0p+kGIUiVB8+XIWLOpdkTtuFj689rqzhtk1Emgc8Yla0rBjJWqd92rnM9yXStrIXCvyimxNjR1jMSoRZBHuJM= Authentication-Results: aritnia.com; dkim=none (message not signed)  header.d=none;aritnia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3522.namprd17.prod.outlook.com (2603:10b6:a03:1c9::27) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3391.14; Wed, 23 Sep  2020 16:03:21 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5%5]) with mapi id 15.20.3391.027; Wed, 23 Sep 2020  16:03:21 +0000 Date: Wed, 23 Sep 2020 11:03:18 -0500 To: Jhonatan Antonio Lozano Galeano &amp;lt;jhonatan.lozano@aritnia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000662] Nuevo seguimiento para esta incidencia Antivirus - Amenaza Message-ID: &amp;lt;GLPI-662.1600876988.1517807859@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-662&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_zWf8qfSRjmcg7eLn1kDsLGxsEDUcZJfF9zNPwVUQ2M\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BL0PR0102CA0026.prod.exchangelabs.com  (2603:10b6:207:18::39) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BL0PR0102CA0026.prod.exchangelabs.com (2603:10b6:207:18::39) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3412.20 via Frontend Transport; Wed, 23 Sep 2020 16:03:20 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 539916d1-7f6b-4b14-b6c8-08d85fda3184 X-MS-TrafficTypeDiagnostic: BY5PR17MB3522: X-Microsoft-Antispam-PRVS: 	&amp;lt;BY5PR17MB3522DBDA1A087D9FADD3A882A0380@BY5PR17MB3522.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:1284; X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	u1OkpKkiHc1RR6+dGD7w14tqll/TX9FTbDM5yB/tFPAzSson6d2f/3QtR+Td86T6unFvzPMec0IB0XRQ8DUiDl0fQkvyXCXczKxVIVJ51Npv9nwVG5u7h3gmz9xzYYDIBeqhWx6SPfbffH/KsnbGR9jtVzY++/F1favxbx2tB5K7446nKvFj5CIpz/sGw2VI77rB0gvU5AXqoL+uPUbQ/aKDSN2tNpVSDf3Aan2s+a+P9uv9YkzjuDSDrFRUqRpH3dFocGnkvLJ/TpjIzun5MwZ9e25E7ClsCY8e1DZRWN4mmA/X8m/VIkm2VPaMCrg/gEU7Cj/RzpkDFzs5HKK/Lbqhlgo2NER5PFLjDqHNDFR9+GDBiuWXhHp0sjTp4SYpQplTSL1PbH6ZNtFQbaaNgdWttNnfR79YYQ+cRn29GDeN+itkppneXapWZ5j5s+1aaAg4aKFOZ0HQfY9OtuNg0r/hj/KouI4P2UWp1X3L1bs= X-Forefront-Antispam-Report: 	CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:BYAPR17MB2950.namprd17.prod.outlook.com;PTR:;CAT:NONE;SFS:(39840400004)(136003)(396003)(366004)(376002)(346002)(66574015)(166002)(16526019)(33964004)(6496006)(186003)(83380400001)(45080400002)(66946007)(30864003)(8676002)(66476007)(66556008)(8936002)(508600001)(26005)(5660300002)(33656002)(3450700001)(86362001)(52116002)(33716001)(16799955002)(15188155005)(2906002)(6916009)(956004)(9686003)(316002)(55016002)(966005)(39280500004)(43320500001)(559001)(579004);DIR:OUT;SFP:1101; X-MS-Exchange-AntiSpam-MessageData: 	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 X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: 539916d1-7f6b-4b14-b6c8-08d85fda3184 X-MS-Exchange-CrossTenant-AuthSource: BYAPR17MB2950.namprd17.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 23 Sep 2020 16:03:21.5123  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: im/v0ZzxB/ro0sXXTIw4TOju1+M+buTNDC/4iDZOUdNrtmAgEGPqFI6aWiitOSyND7e6NJ/Y0NKww0a+JN+9pA== X-MS-Exchange-Transport-CrossTenantHeadersStamped: BY5PR17MB3522  &lt;/span&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-09-23 15:04:01','2020-09-23 15:04:01',1,0,0),(1209,'Ticket',662,'2020-09-23 15:04:25',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;p&gt;&lt;b&gt;&lt;span style=\"color: #000066; font-size: medium; color: #000066; font-size: medium; font-family: Arial;\"&gt;Delivery has failed to these recipients or groups:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;a href=\"mailto:jhonatan.lozano@aritnia.com\"&gt;Jhonatan Antonio Lozano Galeano (jhonatan.lozano@aritnia.com)&lt;/a&gt;&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: medium; color: #000000; font-size: medium; font-family: Arial;\"&gt;Your message couldn\'t be delivered. The Domain Name System (DNS) reported that the recipient\'s domain does not exist.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn\'t properly registered at their domain registrar. Give them the error details shown below. It\'s likely that the recipient\'s email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;br /&gt;  &lt;/span&gt; &lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt; &lt;span style=\"color: #808080; font-size: small; color: #808080; font-size: small; font-family: Tahoma;\"&gt;&lt;b&gt;Diagnostic information for administrators:&lt;/b&gt; Generating server: SJ0PR17MB4269.namprd17.prod.outlook.com&lt;br /&gt;  jhonatan.lozano@aritnia.com&lt;br /&gt; Remote Server  returned \'550 5.4.310 DNS domain aritnia.com does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=aritnia.com] [SN1NAM02FT034.eop-nam02.prod.protection.outlook.com]\'&lt;br /&gt;  Original message headers: ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=VPQMHZyodv0wsdXWft90Fg3Jcj+BOZ0hQ0DZUpfbnEA0THBz+dUrYvYxhtQFfQvoCM3SRXDK37cJUARdHyjo6fpeq850kXTeYF5e9O5cxVwpXCaC+j5nYKKMFl8KwNCcMYjEfsJfajz6iKsJTsGL9L0xKfdpR6BpRSD9XSsSoXHWN6NoMvgKN4GCEbzqHBMvA6gvBuvUlnaRzEoxJO7NMCAvhpJv6+Ee9OEGOh7k7msV59ZbMBQarxkevgjFgrH2u6DYY00J3dGIHwfKM7TinYeW3HLkx5Cey9DklWo9A6Ci3xhwAaoHyAvSb2MawNu/kdOXHjL8SyIiXDVjtbuBoA== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=Bz5Q+oDp4i522noXMpyytH71S/7BKJQ9gWxdiyZDHiM=;  b=G4RPWcvypzNOj073ttP62ipaQSn95QBlG4Zh3uv/NTZ91wNf/Hclg2s3DgTqd/PIi0nKEfo67KMF0fdC/dsmxE7qcjZpRwPGNbxomOkNJ4PLQ9ruNcmeI+9STlNlNid52qWWY1EhsJhv8dz0zQ2xrjdZuhJd3g2bzk+SbhSVH0d3xletfEK7hUGR5T1RgoavG4X1tQm19g/0pSW/ki9VIejVJUCIbBzyv9bnjyVWxxq7QZ0mCnNz6bniczKHN73ayAPGQjiHDwIA0XczQlPU4dRxNZOyNwlzeQ6eYl2luLzIvP84zHZ7IX7d+/Jg5yhh6P8UTJ8LKUweuNSahPoNEA== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=Bz5Q+oDp4i522noXMpyytH71S/7BKJQ9gWxdiyZDHiM=;  b=OMOb9oRFtc4w6pZOC7onP2jEI1FEuJliYZ4NP8NWTOT7hc/h1AOTdnKWR43vfZuf7DqXLFrgxpI6PALrjSeSUI60ZFThcWi1Oqz9l/jiv9wO3b2UTTXfF7qw+VePXUgjLvSiEoOp0ATMlnmGZDcVZi7ngApuDgU4KNGBas+ldJY= Authentication-Results: aritnia.com; dkim=none (message not signed)  header.d=none;aritnia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by SJ0PR17MB4269.namprd17.prod.outlook.com (2603:10b6:a03:299::13) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3412.20; Wed, 23 Sep  2020 16:04:22 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5%5]) with mapi id 15.20.3391.027; Wed, 23 Sep 2020  16:04:22 +0000 Date: Wed, 23 Sep 2020 11:04:19 -0500 To: Jhonatan Antonio Lozano Galeano &amp;lt;jhonatan.lozano@aritnia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000662] Nuevo seguimiento para esta incidencia Antivirus - Amenaza Message-ID: &amp;lt;GLPI-662.1600877048.949337161@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-662&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_nE20ya3J3LLp8pVUq2QP6MZUEwXfiQ5rkV1shXzVNZg\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR01CA0054.prod.exchangelabs.com (2603:10b6:208:23f::23)  To BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR01CA0054.prod.exchangelabs.com (2603:10b6:208:23f::23) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3412.20 via Frontend Transport; Wed, 23 Sep 2020 16:04:20 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 1d7f93cf-82f6-4117-20e6-08d85fda557e X-MS-TrafficTypeDiagnostic: SJ0PR17MB4269: X-Microsoft-Antispam-PRVS: 	&amp;lt;SJ0PR17MB42693B50CDAEC14B9CDBD622A0380@SJ0PR17MB4269.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:1284; X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	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 X-Forefront-Antispam-Report: 	CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:BYAPR17MB2950.namprd17.prod.outlook.com;PTR:;CAT:NONE;SFS:(396003)(366004)(376002)(346002)(136003)(39830400003)(6916009)(166002)(15188155005)(956004)(33656002)(86362001)(45080400002)(26005)(9686003)(55016002)(186003)(83380400001)(66946007)(16526019)(52116002)(8936002)(33964004)(6496006)(66556008)(66476007)(66574015)(478600001)(3450700001)(16799955002)(8676002)(316002)(5660300002)(33716001)(2906002)(966005)(30864003)(39280500004)(43320500001)(579004)(559001);DIR:OUT;SFP:1101; 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 Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-09-23 15:05:01','2020-09-23 15:05:01',1,0,0),(1210,'Ticket',662,'2020-09-23 15:05:24',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;p&gt;&lt;b&gt;&lt;span style=\"color: #000066; font-size: medium; color: #000066; font-size: medium; font-family: Arial;\"&gt;Delivery has failed to these recipients or groups:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;a href=\"mailto:jhonatan.lozano@aritnia.com\"&gt;Jhonatan Antonio Lozano Galeano (jhonatan.lozano@aritnia.com)&lt;/a&gt;&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: medium; color: #000000; font-size: medium; font-family: Arial;\"&gt;Your message couldn\'t be delivered. The Domain Name System (DNS) reported that the recipient\'s domain does not exist.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn\'t properly registered at their domain registrar. Give them the error details shown below. It\'s likely that the recipient\'s email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;br /&gt;  &lt;/span&gt; &lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt; &lt;span style=\"color: #808080; font-size: small; color: #808080; font-size: small; font-family: Tahoma;\"&gt;&lt;b&gt;Diagnostic information for administrators:&lt;/b&gt; Generating server: SJ0PR17MB4269.namprd17.prod.outlook.com&lt;br /&gt;  jhonatan.lozano@aritnia.com&lt;br /&gt; Remote Server  returned \'550 5.4.310 DNS domain aritnia.com does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=aritnia.com] [SN1NAM02FT047.eop-nam02.prod.protection.outlook.com]\'&lt;br /&gt;  Original message headers: ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=EHJ9ry+tBfDr/meF8QrwrxfLJpzhhd1nGEiTvEcn+gN1wRpVWXUksmuZC2h4xGTkAMBjPsY3lsE8+UwVUTbU4AKgoat2oim6I3BYmYI+mGLGRXYzQu9o8dl8nOS9ZqivsxPYQATjh5uSJ9N/NeYUyG8r2wNV9IpO/etRiOPtp1oucTZ4l4buSpOQ+rJBPSp7jbBwPOo31cjIdSTudf7WAEh/suE7Q9ZL7RdcypY3nB1MiaIRS1rDmb7zs69n0Z4Urp+QCZtdsTWdDgLcJtWE+yRUAy/T0cP8Gj7y2lXGMN9WO5PEFi+BnT9olWX4uhHEy/8NxMo8zjV11Q5MF5bysA== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=w/iX1zhaNXltosxb/C7KilDWBsHu5yJi9+A74whVOik=;  b=l+ZPo80OG6dapwOEwhTDHksgE8WAGG2mNbXQ5rwyrEKpAoButxlvHMLaaU/WA81y7Z6vXaEUyE+EQR9cE4YvfhUqZvnpDy6KDxOGFqY22NNOR29Bng4aXN+FxUjUUrpqaPyeZTC3rnkCNRYSpRTowoIjeP5NQznzGRp7D35Stw4YEiCFMD6Jmr/SqODhiIFFPkI5mxx429VOIeLjKIsqJegBl1XYBoZMgU1prv6632En3iGM4G7dTGHvkJ/0RUN9T9SiJzjed7FdyZ37x3qyuJUtUzh9by/lmQ5ow3Ofmzf0KhBKtHqpHO9gabcRTIxb1i4lu4m6uW+hoL/bQ+Sgqg== ARC-Authentication-Results: i=1; mx.microsoft.com 1; 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Wed, 23 Sep 2020  16:05:21 +0000 Date: Wed, 23 Sep 2020 11:05:18 -0500 To: Jhonatan Antonio Lozano Galeano &amp;lt;jhonatan.lozano@aritnia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000662] Nuevo seguimiento para esta incidencia Antivirus - Amenaza Message-ID: &amp;lt;GLPI-662.1600877108.370749520@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-662&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_wL0WIIO8I2OsiStOFowXF0sZL4WRud295zNeMjqlKiM\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR16CA0027.namprd16.prod.outlook.com  (2603:10b6:208:134::40) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR16CA0027.namprd16.prod.outlook.com (2603:10b6:208:134::40) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3412.20 via Frontend Transport; Wed, 23 Sep 2020 16:05:20 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 7cd9fa9c-dfd8-4db3-e267-08d85fda7936 X-MS-TrafficTypeDiagnostic: SJ0PR17MB4269: X-Microsoft-Antispam-PRVS: 	&amp;lt;SJ0PR17MB4269ADDF809C4A09C96C0F8CA0380@SJ0PR17MB4269.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:1284; X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	0Qcs1QiqrxmqDXxJAh54CC2QoCw+wgOvHGXjn70jr62c0vD7U9aWGuHnh8yFLUU/wj1/KiZrYiqB2YV9NOK84ZeHWBi0gANmCI22CP+FCE1ob0WcoWzUUbyURxaruncyF8iHkDGNuQN6t+e/ZFgKWDSf2PGz/KTlZSl1wdZeUSZs9PfAJXdHAW7kKHZgULkUQUNtFKN1RH44RK9OYj7xQDB+nOhPC2zj8opD8v68Kzjhg8b5Jw4P759Qm7Keqf+P4h7l7/IwzR6yKd0fAeuexYY+7tkv0zieQCm02F5SJuvDR0ZsyzAJsxJzhgwnKQjr26LfHmpVSGDiNyHhsaBT4w/Nihw6+ze4LHkj2SM/sE0TTrK2IGrfy7vMh7VFyaomurqHjrD7cZ+BzehvSbDn8h4aCOowF6BBW8aaDJPgr8f384qjJA02dAFT0UxggVjLzMG/RDfZ9xmbjLLObuZWBWX3LpAfg1vRly1vTrzwlTAm4ZU6F2S5SNaG9LpP6LK8MRvrR++9JZxvTGd1tCFhvQ5KsUs/122vC/+8GE5wztI= X-Forefront-Antispam-Report: 	CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:BYAPR17MB2950.namprd17.prod.outlook.com;PTR:;CAT:NONE;SFS:(396003)(366004)(376002)(346002)(136003)(39830400003)(6916009)(166002)(15188155005)(956004)(33656002)(86362001)(45080400002)(26005)(9686003)(55016002)(186003)(83380400001)(66946007)(16526019)(52116002)(8936002)(33964004)(6496006)(66556008)(66476007)(66574015)(478600001)(3450700001)(16799955002)(8676002)(316002)(5660300002)(33716001)(2906002)(966005)(30864003)(39280500004)(43320500001)(579004)(559001);DIR:OUT;SFP:1101; X-MS-Exchange-AntiSpam-MessageData: 	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 X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: 7cd9fa9c-dfd8-4db3-e267-08d85fda7936 X-MS-Exchange-CrossTenant-AuthSource: BYAPR17MB2950.namprd17.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 23 Sep 2020 16:05:21.8152  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: V3Rp+1ml93heWqAPn46K/UcVU6ULzTbqc9rAd/g4//pxtRm2gYkRqoNXFx19O9/wgANUHs83Etuffa+iJOnDjg== X-MS-Exchange-Transport-CrossTenantHeadersStamped: SJ0PR17MB4269  &lt;/span&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-09-23 15:06:01','2020-09-23 15:06:01',1,0,0),(1211,'Ticket',662,'2020-09-23 15:06:25',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;p&gt;&lt;b&gt;&lt;span style=\"color: #000066; font-size: medium; color: #000066; font-size: medium; font-family: Arial;\"&gt;Delivery has failed to these recipients or groups:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;a href=\"mailto:jhonatan.lozano@aritnia.com\"&gt;Jhonatan Antonio Lozano Galeano (jhonatan.lozano@aritnia.com)&lt;/a&gt;&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: medium; color: #000000; font-size: medium; font-family: Arial;\"&gt;Your message couldn\'t be delivered. The Domain Name System (DNS) reported that the recipient\'s domain does not exist.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn\'t properly registered at their domain registrar. Give them the error details shown below. It\'s likely that the recipient\'s email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;br /&gt;  &lt;/span&gt; &lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt; &lt;span style=\"color: #808080; font-size: small; color: #808080; font-size: small; font-family: Tahoma;\"&gt;&lt;b&gt;Diagnostic information for administrators:&lt;/b&gt; Generating server: SJ0PR17MB4269.namprd17.prod.outlook.com&lt;br /&gt;  jhonatan.lozano@aritnia.com&lt;br /&gt; Remote Server  returned \'550 5.4.310 DNS domain aritnia.com does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=aritnia.com] [CO1NAM11FT046.eop-nam11.prod.protection.outlook.com]\'&lt;br /&gt;  Original message headers: ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=AUtkPYZE0/oJG/V5eiOAegCzhciokoG0yRy6dT1CNeXMWZBU7wFiP4rhWlBCzmtcGuUP92m+33GrGgX9vJN0ffaj/B2S3g8ewBK3xvmCtxFRNjqUFVMMawybWOWnXc5j2XmsWtvAohTnP9GKFjlfahKYi23dJI6d3uKOIDiZrByiQDPMUSpJbpS/5fH2QlRzVg5auP5hFnO4szJ+wEayo56i3UDpIIgMSZ8l1N0GKGEoC8+r/5HoJamf0oeaox+B4f6KcgDQ5mnECsBzMxKo8Lu+JwyYBnoIfrUmoBPP1K/3KSQu3SPy3qFgcZgdox6c4YoNlNanqXCp80t1OqzSOw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=aoYrwei79fIVCtr7tdm7Oyq0cbnsUPLfKw6iRmvKRFg=;  b=jtUMBTWMsosL+KfqfbFrSxsU8hJkQf7nmRQc2LNlO2Lth43bOfgZp83s6TOEd+pBjrDtz+BrpT0IQEKRK+jTs1IHy867MEUbO5w4WIs2Pi/qUEP5qaIz/WHARgXHrT+XAdxknlIllQ//+4ocmD3SOMTM8hhE3+hwNmApPlWvmgsoEmj1b7fQDJ/fGG8zn9LwpEmFJlAuN7Y7zc6XLDeLT9a+cCdXRbfX8ex+6FTuoU7F+E4e/Jp6uDeQkemQTs5YzaBVm0sNSK3iym6utLpga6FspYeW8lAKksTlGmWrzeBn9t7pXrjPG0GQfhjf+moWOTZ52gpDgyH/qdcLi2hiAg== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=aoYrwei79fIVCtr7tdm7Oyq0cbnsUPLfKw6iRmvKRFg=;  b=aAkv+9+LQbLBVAWkdtsEtXAcZSOo48hpjr45Hokz9wpw/DsLD24IAv3M5VkvnN4L4KK3XLfFtB/5L3H7f8s+euivgpXk6KK7dOBuIMtb8i3iRcBk3NjLDj4qMpyzpgrzORc55h8800wOO05D9OR6az2T+41xQ9bebyOIh1V+bFA= Authentication-Results: aritnia.com; dkim=none (message not signed)  header.d=none;aritnia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by SJ0PR17MB4269.namprd17.prod.outlook.com (2603:10b6:a03:299::13) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3412.20; Wed, 23 Sep  2020 16:06:23 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5%5]) with mapi id 15.20.3391.027; Wed, 23 Sep 2020  16:06:23 +0000 Date: Wed, 23 Sep 2020 11:06:19 -0500 To: Jhonatan Antonio Lozano Galeano &amp;lt;jhonatan.lozano@aritnia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000662] Nuevo seguimiento para esta incidencia Antivirus - Amenaza Message-ID: &amp;lt;GLPI-662.1600877168.1432401051@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-662&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_9K4hfj3f2cZxQLQ0TxEoqe7k2seqyF0O5sJEGutvRs\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BL0PR02CA0054.namprd02.prod.outlook.com  (2603:10b6:207:3d::31) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BL0PR02CA0054.namprd02.prod.outlook.com (2603:10b6:207:3d::31) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3412.21 via Frontend Transport; Wed, 23 Sep 2020 16:06:21 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: fc0ca1a5-7e2b-4cc8-824c-08d85fda9da4 X-MS-TrafficTypeDiagnostic: SJ0PR17MB4269: X-Microsoft-Antispam-PRVS: 	&amp;lt;SJ0PR17MB4269EB692827F2685B13D9CCA0380@SJ0PR17MB4269.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:1284; X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	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 X-Forefront-Antispam-Report: 	CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:BYAPR17MB2950.namprd17.prod.outlook.com;PTR:;CAT:NONE;SFS:(396003)(366004)(376002)(346002)(136003)(39830400003)(6916009)(166002)(15188155005)(956004)(33656002)(86362001)(45080400002)(26005)(9686003)(55016002)(186003)(83380400001)(66946007)(16526019)(52116002)(8936002)(33964004)(6496006)(66556008)(66476007)(66574015)(478600001)(3450700001)(16799955002)(8676002)(316002)(5660300002)(33716001)(2906002)(966005)(30864003)(39280500004)(43320500001)(579004)(559001);DIR:OUT;SFP:1101; X-MS-Exchange-AntiSpam-MessageData: 	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 X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: fc0ca1a5-7e2b-4cc8-824c-08d85fda9da4 X-MS-Exchange-CrossTenant-AuthSource: BYAPR17MB2950.namprd17.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 23 Sep 2020 16:06:22.9706  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: XOaARPCQLccF3reFBzdPChbn6HLhP6wCMjQ3x1O8FPnQ+FCPh+XoAEZ0b3zkMmTLlsy60O2gTvUjKqN9/hhtXw== X-MS-Exchange-Transport-CrossTenantHeadersStamped: SJ0PR17MB4269  &lt;/span&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-09-23 15:07:01','2020-09-23 15:07:01',1,0,0),(1212,'Ticket',662,'2020-09-23 15:07:26',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;p&gt;&lt;b&gt;&lt;span style=\"color: #000066; font-size: medium; color: #000066; font-size: medium; font-family: Arial;\"&gt;Delivery has failed to these recipients or groups:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;a href=\"mailto:jhonatan.lozano@aritnia.com\"&gt;Jhonatan Antonio Lozano Galeano (jhonatan.lozano@aritnia.com)&lt;/a&gt;&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: medium; color: #000000; font-size: medium; font-family: Arial;\"&gt;Your message couldn\'t be delivered. The Domain Name System (DNS) reported that the recipient\'s domain does not exist.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn\'t properly registered at their domain registrar. Give them the error details shown below. It\'s likely that the recipient\'s email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: small; color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;br /&gt;  &lt;/span&gt; &lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt; &lt;span style=\"color: #808080; font-size: small; color: #808080; font-size: small; font-family: Tahoma;\"&gt;&lt;b&gt;Diagnostic information for administrators:&lt;/b&gt; Generating server: SJ0PR17MB4269.namprd17.prod.outlook.com&lt;br /&gt;  jhonatan.lozano@aritnia.com&lt;br /&gt; Remote Server  returned \'550 5.4.310 DNS domain aritnia.com does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=aritnia.com] [SN1NAM02FT025.eop-nam02.prod.protection.outlook.com]\'&lt;br /&gt;  Original message headers: ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=c0dLzJu8Xx/tcEp/suA0u3GPgYLIExX4S+Y9XfMRpxlPDqrYHnz6Jc2CcEZ5ryJ8cf23Hf5y8lZwynkS04DYy89p9Eb4Crc98P4BEOt2TGOM2/edQO/u8ENmnMB4JcfkEnQf0Xn33Uk7cf9E36J+u08uaNJmJS8UlhY6a+KkzWh+7sTpnhJW9jx3yKwxeNKkyR1oP56T3/asT4BHofiyNPdF618Bl5ZwK4IW+mXIteQebAyxFFoXvGn4LbTtNkG5mc8BSbzlsKvd5RJZptDi2yq+mi48937Z28vm2CFDHLVemRMXnL3pyhiMXwSB64zsF2glRxq4Y1bGINAQO0bSVA== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=PgSVs3amjrs75TmLpVY/Oevy9qdWA81a/4fiXdSoPpQ=;  b=lW9Tg1qmhyOrd9VblrwMwbRHRfQ84znil25xoW1TCrm4H+XILKYYR0qLerpZQOUYRA5rDwTs0ZG7w5hwO0EDbsfqxCmxgPbcJQwgctHoIVuJf5B17Ayh4lp4KYDQ+vRZaA7MmJkWnYtgUfNR73RI59iUPwZpi5dWtA8xVNeswmwIUaKuEh/CtkGLCR9HhkpfhM2kvP/VE6+cDjF1SaPlaIn7R8kh57o0GOfAGJylciZXFuRmgyrrKeTZC9igbu27df9NEuU7fm9hknHjx4KUF8lgdcddTJoQqXlTvnLyxwiw+d3Z//lJHIfkf0oXz4AxR/W71JJBnncOOdhyjsyYYg== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=PgSVs3amjrs75TmLpVY/Oevy9qdWA81a/4fiXdSoPpQ=;  b=gFIzxLnIiFFGgyluMnv1JTBTa3HTDts5xxSKtkuaEmj+JMbyFjTc5SS7AqRq4uyyxaOE4mwkKczzVl3OKyHPRhS1qg3BLgSJeYGWr6j21eYkjJOGtFOdeUeQ7joccr4+vDZqP81y43EzW8Egef01UvQKxRDZ4Bxof37kYMt4zvo= Authentication-Results: aritnia.com; dkim=none (message not signed)  header.d=none;aritnia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by SJ0PR17MB4269.namprd17.prod.outlook.com (2603:10b6:a03:299::13) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3412.20; Wed, 23 Sep  2020 16:07:23 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::1c77:eca2:270f:e7b5%5]) with mapi id 15.20.3391.027; Wed, 23 Sep 2020  16:07:23 +0000 Date: Wed, 23 Sep 2020 11:07:20 -0500 To: Jhonatan Antonio Lozano Galeano &amp;lt;jhonatan.lozano@aritnia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000662] Nuevo seguimiento para esta incidencia Antivirus - Amenaza Message-ID: &amp;lt;GLPI-662.1600877228.1267393064@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-662&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_pr33KiMMmqp4rYcIyAey43dLzyfhcvCo8kiS53nQ4\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR16CA0038.namprd16.prod.outlook.com  (2603:10b6:208:234::7) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR16CA0038.namprd16.prod.outlook.com (2603:10b6:208:234::7) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3412.20 via Frontend Transport; Wed, 23 Sep 2020 16:07:22 +0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: d64e4fde-abf6-41f7-e87f-08d85fdac16b X-MS-TrafficTypeDiagnostic: SJ0PR17MB4269: X-Microsoft-Antispam-PRVS: 	&amp;lt;SJ0PR17MB42695587ADD23621662F31DCA0380@SJ0PR17MB4269.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:1284; X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	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 X-Forefront-Antispam-Report: 	CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:BYAPR17MB2950.namprd17.prod.outlook.com;PTR:;CAT:NONE;SFS:(396003)(366004)(376002)(346002)(136003)(39830400003)(6916009)(166002)(15188155005)(956004)(33656002)(86362001)(45080400002)(26005)(9686003)(55016002)(186003)(83380400001)(66946007)(16526019)(52116002)(8936002)(33964004)(6496006)(66556008)(66476007)(66574015)(478600001)(3450700001)(16799955002)(8676002)(316002)(5660300002)(33716001)(2906002)(966005)(30864003)(39280500004)(43320500001)(579004)(559001);DIR:OUT;SFP:1101; X-MS-Exchange-AntiSpam-MessageData: 	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 X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: d64e4fde-abf6-41f7-e87f-08d85fdac16b X-MS-Exchange-CrossTenant-AuthSource: BYAPR17MB2950.namprd17.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 23 Sep 2020 16:07:22.9666  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: hWFZe/3wteSxqCnLp1Tc0kuBrkyKbxN9G2p53JFW4S4wacMRGCsvHEfhksXrJbesoeTz8jkxYCb9Nhy1p6UwQg== X-MS-Exchange-Transport-CrossTenantHeadersStamped: SJ0PR17MB4269  &lt;/span&gt;  Archivo adjunto inválido: msg_2.EML (MESSAGE/DELIVERY-STATUS)  Archivo adjunto inválido: msg_3_Message-ID_Content-Type_MIME-Version_X-MS-Exchange-SenderADCheck;.EML (MESSAGE/RFC822)',0,2,'2020-09-23 15:08:01','2020-09-23 15:08:01',1,0,0),(1216,'Ticket',663,'2020-09-23 19:31:36',0,0,'&lt;p&gt;Se realiza revisión y se encuentra que un usuario estaba realizando procesos de informes y navegación en Internet desde el servidor, lo cual genero un bloqueo masivo. nuevamente se encuentra activo el sistema. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-23 19:31:36',1,0,0),(1217,'Ticket',664,'2020-09-23 19:31:50',0,0,'&lt;p&gt;Se realiza revisión y se encuentra que un usuario estaba realizando procesos de informes y navegación en Internet desde el servidor, lo cual genero un bloqueo masivo. nuevamente se encuentra activo el sistema. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-23 19:31:50',4,0,0),(1218,'Ticket',665,'2020-09-23 19:32:06',0,0,'&lt;p&gt;Se realiza revisión y se encuentra que un usuario estaba realizando procesos de informes y navegación en Internet desde el servidor, lo cual genero un bloqueo masivo. nuevamente se encuentra activo el sistema. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-23 19:32:06',1,0,0),(1219,'Ticket',662,'2020-09-23 19:52:29',0,0,'&lt;p&gt;Se revisa equipo del usuario Jhonatan Lozano encontrando un archivo que el antivirus reporta como amenaza. Se toma la muestra y se envía al proveedor para análisis. &lt;/p&gt;&lt;p&gt;Se está a la espera de respues por parte del proveedor.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-23 19:52:29',4,0,0),(1220,'Ticket',666,'2020-09-23 21:20:30',0,0,'&lt;p&gt;Equipo en monitoreo y revisión.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-23 21:20:30',4,0,0),(1221,'Ticket',666,'2020-09-24 12:37:27',0,0,'&lt;p&gt;En revisión hecha el día 23 de septiembre a final de día se evidencia que la usuaria está trabajando correctamente.&lt;/p&gt;&lt;p&gt;La falla se origino debido al bloqueo general que se presentó en horas de la tarde.&lt;/p&gt;&lt;p&gt;Usuaria operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-24 12:37:27',4,0,0),(1222,'Ticket',656,'2020-09-24 12:38:54',0,0,'&lt;p&gt;Se realiza configuración de equipo, instalación del antivirus, configuración de correo, configuración de teams y demás.&lt;/p&gt;&lt;p&gt;Se realiza entrega del equipo al usuario. &lt;/p&gt;&lt;p&gt;Usuario se encuentra operativo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-24 12:38:54',4,0,0),(1223,'Ticket',667,'2020-09-24 12:39:31',0,0,'&lt;p&gt;Contactar usuario la otra semana debido a que no se encuentra en la bodega por caso posible de covid.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-09-24 12:39:31',1,0,0),(1224,'Ticket',668,'2020-09-24 12:45:27',0,0,'&lt;p&gt;Caso en revisión. Se contactará a la usuaria.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-24 12:45:27',1,0,0),(1225,'Ticket',669,'2020-09-24 14:59:28',0,0,'&lt;p&gt;Se genera usuario de World Office a Orlando Benavides, se asignan los permisos que tenia el usuario Jose Julio.&lt;/p&gt;&lt;p&gt;Se realiza configuración en el equipo.&lt;/p&gt;&lt;p&gt;Usuario se encuentra operativo.&lt;/p&gt;&lt;p&gt;Usuario: orlando.benavides&lt;/p&gt;&lt;p&gt;Contraseña: OrlBen2020*&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-24 14:59:28',4,0,0),(1226,'Ticket',670,'2020-09-24 15:00:32',0,0,'&lt;p&gt;Se genera usuario de World Office a Orlando Benavides, se asignan los permisos que tenia el usuario Jose Julio.&lt;/p&gt;&lt;p&gt;Se realiza configuración en el equipo.&lt;/p&gt;&lt;p&gt;Usuario se encuentra operativo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-24 15:00:32',4,0,0),(1227,'Ticket',668,'2020-09-24 15:15:10',0,0,'&lt;p&gt;Se revisa equipo y se encuentra que la usuaria está trabajando desde su casa, por lo cual se proceden a realizar pruebas de velocidad de internet y de estabilidad de conexión.&lt;/p&gt;&lt;p&gt;La usuaria tiene un ancho de banda de bajada de 30 mbps y un ancho de banda de subida de 6 mbps.&lt;/p&gt;&lt;p&gt;Sin embargo, en las pruebas de estabilidad se evidencia que hay una perdida del 6% en los paquetes, lo cual hace que al no ser del todo estable la VPN se desconecte y de esta forma se pierda acceso al aplicativo World Offcie. &lt;/p&gt;&lt;p&gt;Se explica a la usuaria esta situación, quien comunica que informará a su proveedor de internet la situación.&lt;/p&gt;&lt;p&gt;Se adjuntan pantallazos con las pruebas realizadas.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-24 15:15:10',4,0,0),(1228,'Ticket',675,'2020-09-24 16:39:13',0,0,'&lt;p&gt;Se realiza configuración de permisos en la consola antivirus. &lt;/p&gt;&lt;p&gt;Se va a realizar validación de política general de antivirus para asignación en casos especiales.&lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-24 16:39:13',4,0,0),(1232,'Ticket',671,'2020-09-24 16:52:11',0,0,'&lt;p&gt;Se revisará el tema en mención con el consultor. Se programará reunión, una vez se tenga fecha, se procederá a informar.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-24 16:52:11',1,0,0),(1235,'Ticket',680,'2020-09-25 13:35:45',0,0,'&lt;p&gt;Se crean usuarios en directorio activo y de correo electrónico.&lt;/p&gt;&lt;p&gt;Directorio activo: wilmar.lenis&lt;/p&gt;&lt;p&gt;Correo: wilmar.lenis@arintia.com&lt;/p&gt;&lt;p&gt;Ambos utilizan la contraseña: WilLen2020*&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-25 13:35:45',1,0,0),(1236,'Ticket',654,'2020-09-25 14:02:46',0,0,'&lt;p&gt;Estimado usuario, se realiza capacitación y diseño de informes solicitados, con lo que concluimos por cerrar el caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-25 14:02:46',4,0,0),(1237,'Ticket',634,'2020-09-25 14:04:02',0,0,'&lt;p&gt;Estimado usuario, se realiza capacitación y diseño de plantilla solicitada. se procede con el cierre del caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-25 14:04:02',4,0,0),(1238,'Ticket',671,'2020-09-25 14:19:06',0,0,'&lt;p&gt;Monica, se requiere que solicite ante la DIAN la autorización Documentos soportes de transacciones con no obligados a Facturar. si este tramite ya esta se programara agenda para el lunes. pendiente de confirmar hora. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-25 14:19:06',4,0,0),(1247,'Ticket',680,'2020-09-25 20:18:36',0,0,'&lt;p&gt;El equipo fue enviando el día de hoy con todos sus elementos.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-25 20:18:36',4,0,0),(1248,'Ticket',686,'2020-09-25 20:19:54',0,0,'&lt;p&gt;Se revisa equipo y se encuentra que One Drive no estaba sincronizando de manera correcta, por lo cual se procede a reestablecer la configuración de la aplicación por medio del CMD. Se hacen pruebas y se verifica, los archivos empiezan a sincronizar de manera correcta.&lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-25 20:19:54',4,0,0),(1250,'Ticket',678,'2020-09-25 20:26:14',0,0,'&lt;p&gt;Se valida con la usuaria quien indica que se deben asignar permisos de Contador a la usuaria Yenny para poder realizar la actividad requerida.&lt;/p&gt;&lt;p&gt;Se valida con Edgar Ariza quien informa que el permiso de \"Configuración General\" solo la puede manejar el Contador y el administrador.&lt;/p&gt;&lt;p&gt;Se comunica a la usuaria dicha información via Teams. En espera de respuesta.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-25 20:26:14',4,0,0),(1285,'Ticket',688,'2020-09-28 12:03:46',0,0,'&lt;p&gt;Revise en las listas negras y el dominio no se encuentra en la lista, pero si hacía falta una configuración en el Administrador de Dominio, se configuraron tres registros TXT los cuales permiten una correcta autenticación de dominós para envió de correo, ya quedo configurado y entre 48 y 72 hora se solucionaran las fallas&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-28 12:03:46',1,0,0),(1288,'Ticket',689,'2020-09-28 13:00:47',0,0,'&lt;p&gt;Muy buenos Días.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;Se intenta realizar comunicación via telefonica con el colaborador pero no fue posible, se llamara neuvamente en 30 min.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-09-28 13:00:47',4,0,0),(1294,'Ticket',689,'2020-09-28 15:22:08',0,0,'&lt;p&gt;Buen Día&lt;/p&gt;&lt;p&gt;Se procede a realizar conexión remota al equipo del colaborador, se ingresa al administrador de contraseñas en google y se muestra al colaborador la contraseña que estaba almacenada.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;Se valida y se procede a realiazar el cierre del ticket&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-09-28 15:22:08',4,0,0),(1305,'Ticket',679,'2020-09-29 12:30:27',0,0,'&lt;p&gt;Revise en las listas negras y el dominio no se encuentra en la lista, pero si hacía falta una configuración en el Administrador de Dominio, se configuraron tres registros TXT los cuales permiten una correcta autenticación de dominós para envió de correo, ya quedo configurado y entre 48 y 72 hora se solucionaran las fallas&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-29 12:30:27',1,0,0),(1306,'Ticket',671,'2020-09-29 12:34:17',0,0,'&lt;p&gt;Gracias por comunicarte con el Equipo de Soporte Técnico de Arintia Group SAS. &lt;br /&gt;&lt;br /&gt;Se trata de realizar contacto con el usuario, quien indica que no puede atender la llamada en el momento y que se comunicara mas tarde. El caso seguirá en estado Espera. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-29 12:34:17',4,0,0),(1307,'Ticket',650,'2020-09-29 12:36:36',0,0,'&lt;p&gt;Gracias por comunicarte con el Equipo de Soporte Arintia Group SAS. &lt;br /&gt;&lt;br /&gt;Estimado usuario, en vista de que no recibimos mas retroalimentación sobre el caso, procederemos con el cierre de este. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-29 12:36:36',4,0,0),(1311,'Ticket',557,'2020-09-29 13:16:02',0,0,'&lt;p&gt;Se envía correo solicitando información de las personas a la cuales se les debe dar acceso a los documentos técnicos.&lt;/p&gt;&lt;p&gt;En espera de respuesta.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-29 13:16:02',1,0,0),(1315,'Ticket',694,'2020-09-29 13:53:51',0,0,'&lt;div&gt;Estimado usuario, Gracias por comunicarte con el Equipo de Soporte De Arintia Group.&lt;br /&gt;Estamos a la espera del VB del jefe inmediato para proceder con la solicitud.&lt;/div&gt;',0,1,'2023-04-24 11:22:24','2020-09-29 13:53:51',4,0,0),(1318,'Ticket',695,'2020-09-29 14:39:02',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Ya en unos momentos se le dará soporte a su caso, estar atenta a cualquier novedad.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-29 14:39:02',1,0,0),(1319,'Ticket',695,'2020-09-29 14:54:07',0,0,'&lt;p&gt;Estimado usuario, gracias por comunicarte con el equipo de Tecnología de Arintia Group. se realiza activación del servicio de envió de factura Electronica, con esto ya se resuelve la oportunidad notificada. &lt;br /&gt;&lt;br /&gt;&lt;/p&gt;&lt;p&gt;procedemos a dar por cerrado el caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-29 14:54:07',4,0,0),(1324,'Ticket',696,'2020-09-29 17:00:28',0,0,'&lt;p&gt;En revisión.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-29 17:00:28',4,0,0),(1325,'Ticket',696,'2020-09-29 17:03:53',0,0,'&lt;p&gt;Estimado usuario, gracias por comunicarte con el Equipo de Tecnología de Arintia Group. &lt;br /&gt;Revisando el mensaje que el sistema le muestra, no es un error es un aviso en el que le indica que no tiene permisos para realizar la actividad que esta realizando. &lt;br /&gt;&lt;br /&gt;&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-29 17:03:53',4,0,0),(1332,'Ticket',697,'2020-09-29 17:55:53',0,0,'&lt;p&gt;En revisión. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-29 17:55:53',1,0,0),(1334,'Ticket',696,'2020-09-29 18:45:51',0,0,'&lt;p&gt;Se revisa y se encuentra que el bloqueo se presenta por falta de permisos. Se indica esto a la usuaria. Adicional, se desbloquea usuario en el serividor.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Usuario operativo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-29 18:45:51',4,0,0),(1336,'Ticket',671,'2020-09-29 18:47:30',0,0,'&lt;p&gt;Caso no resuelto, se reabre para darle solución&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-29 18:47:30',4,0,0),(1337,'Ticket',697,'2020-09-29 18:50:13',0,0,'&lt;p&gt;Cordial Saludo, se procede a cerrar el caso, ya que fue resuelto por el usuario líder de contabilidad. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-29 18:50:13',4,0,0),(1338,'Ticket',678,'2020-09-29 18:50:35',0,0,'&lt;p&gt;Se indica a la usuaria la información dada por el director de TI. Se abrirá un caso nuevo en la medida que se valide el acceso a los permisos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-29 18:50:35',4,0,0),(1339,'Ticket',671,'2020-09-29 19:00:55',0,0,'&lt;p&gt;Cordial Saludo, se programa capacitación y parametrización del requerimiento para el día 30 de Septiembre 8:30 AM&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-29 19:00:55',4,0,0),(1342,'Ticket',694,'2020-09-30 12:19:56',0,0,'&lt;p&gt;Estimado usuario:&lt;/p&gt;&lt;p&gt;Se procede a redireccionar el buzo de mensajes de Outlook de la usuaria Karina Gonzales a la usuaria Paula Martínez.&lt;/p&gt;&lt;p&gt;Se realiza prueba de envío, la cual resulta satisfactoria.&lt;/p&gt;&lt;p&gt;Se valida telefónicamente con la usuaria quien indica que si le están llegando los correos.&lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-30 12:19:56',4,0,0),(1361,'Ticket',671,'2020-09-30 17:54:30',0,0,'&lt;p&gt;Estimado usuario, con la capacitación y acompañamiento con el consultor de WO, se da por cerrada la solicitud.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-30 17:54:30',4,0,0),(1363,'Ticket',700,'2020-09-30 18:19:06',0,0,'&lt;p&gt;Se logro solucionar la petición del usuario.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-09-30 18:19:06',4,0,0),(1364,'Ticket',701,'2020-09-30 18:24:46',0,0,'&lt;p&gt;Estimado usuario, Gracias por comunicarte con el Equipo de Tecnología de Arintia Group. &lt;br /&gt;&lt;br /&gt;Hemos realizado los ajustes solicitados al perfil de Edward Montenegro según solicitud. por favor validar y quedamos atentos.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-09-30 18:24:46',4,0,0),(1366,'Ticket',703,'2020-09-30 20:18:04',0,0,'&lt;p&gt;Estimado usuario, se validará creación del usuario debido a que en este momento el servidor está a su máxima capacidad de usuarios en linea y adicional no se disponen de licencias. Estaremos informando cuando se libere alguna.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-30 20:18:04',1,0,0),(1367,'Ticket',702,'2020-09-30 20:18:35',0,0,'&lt;p&gt;Estimado usuario, se validará creación del usuario debido a que en este momento el servidor está a su máxima capacidad de usuarios en linea y adicional no se disponen de licencias. Estaremos informando cuando se libere alguna.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-30 20:18:35',4,0,0),(1368,'Ticket',700,'2020-09-30 20:20:41',0,0,'&lt;p&gt;Se realiza desbloqueo de la cuenta del usuario. Adicional, se informa la contraseña de su cuenta de correo.&lt;/p&gt;&lt;p&gt;Usuario se encuentra operativo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-30 20:20:41',4,0,0),(1369,'Ticket',604,'2020-09-30 20:23:32',0,0,'&lt;p&gt;Se valida con la usuaria Angie Rojas quien informa que la solicitud no la realizó ella. De igual forma, esta solicitud no depende del área de tecnología dado que no está a alcance a nivel tecnológico. Es un proceso que se debe realizar con el área adecuada.&lt;/p&gt;&lt;p&gt;Se cierra caso por falta de alcance.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-30 20:23:32',4,0,0),(1370,'Ticket',704,'2020-09-30 20:30:47',0,0,'&lt;p&gt;Se indica a la usuaria que las firmas no son creadas por el área de tecnología pero si son instaladas por nosotros. Por lo cual, una vez se tengan, se procederá con la instalación. &lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-30 20:30:47',1,0,0),(1371,'Ticket',557,'2020-09-30 20:34:35',0,0,'&lt;p&gt;Se esta creando el espacio de trabajo con acompañamiento de Catherine Hernandez. Una vez se tenga el grupo, se procede a informar al usuario.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-30 20:34:35',1,0,0),(1372,'Ticket',662,'2020-09-30 20:49:02',0,0,'&lt;p&gt;Se cierra caso por autorización del usuario. Se queda a la espera de respuesta del proveedor.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-09-30 20:49:02',4,0,0),