RE: NOTA CREDITO NO PERMITE LLAMAR LA FACTURA

&lt;meta content=&quot;text/html; charset=iso-8859-1&quot; /&gt; &lt;meta content=&quot;Microsoft Word 15 (filtered medium)&quot; /&gt;  &lt;div class=&quot;WordSection1&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif;mso-fareast-language:EN-US&quot;&gt;Buenos d&iacute;as,&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif;mso-fareast-language:EN-US&quot;&gt;Viviana, efectivamente no se cre&oacute; solicitud de devoluci&oacute;n, se monto la NC directa y en la observaci&oacute;n puse que no es posible relacionar la factura.&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif;mso-fareast-language:EN-US&quot;&gt;El valor quedar&iacute;a como saldo a favor del cliente.&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt;Cordialmente, &lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=2976&amp;tickets_id=4399&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;168bcec0-d9d62df8-62890096508c31.03295397&quot; width=&quot;1563&quot; src=&quot;/glpi/front/document.send.php?docid=2976&amp;tickets_id=4399&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt;&lt;/span&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=&quot;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;b&gt;&lt;span lang=&quot;ES&quot;&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=&quot;ES&quot;&gt; Viviana Rojas Gonzalez &amp;lt;lady.rojas@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; lunes, 26 de septiembre de 2022 11:47 a.&nbsp;m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Nerys Carolina Mart&iacute;nez Ramirez &amp;lt;nerys.martinez@arintia.com&amp;gt;; Astrid Elena Posada Escudero &amp;lt;astrid.posada@arintia.com&amp;gt;; Emilia Gonzalez Blanco &amp;lt;emilia.gonzalez@arintia.com&amp;gt;; Juan Pablo Arenales Moreno &amp;lt;juan.arenales@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;CC:&lt;/b&gt; Gesti&oacute;n de las TICS &amp;lt;gestion.tics@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; RE: NOTA CREDITO NO PERMITE LLAMAR LA FACTURA&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Buenos d&iacute;as &lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Como lo menciona Nerys, no se puede realizar una nota cr&eacute;dito de una factura cerrada.&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;La &uacute;nica forma de hacer una nota cr&eacute;dito ser&iacute;a sin documento base y en la facturaci&oacute;n electr&oacute;nica relacionar la factura. &iquest;Ahora por que si el cliente ya pago van a realizar nota cr&eacute;dito? Har&iacute;an devoluci&oacute;n  del dinero o lo mantendr&iacute;an como un valor a favor al cliente?&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;PSI&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=&quot;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;b&gt;&lt;span lang=&quot;ES&quot;&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=&quot;ES&quot;&gt; Nerys Carolina Mart&iacute;nez Ramirez &amp;lt;&lt;a href=&quot;mailto:nerys.martinez@arintia.com&quot;&gt;nerys.martinez@arintia.com&lt;/a&gt;&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; lunes, 26 de septiembre de 2022 10:30 a.&nbsp;m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Astrid Elena Posada Escudero &amp;lt;&lt;a href=&quot;mailto:astrid.posada@arintia.com&quot;&gt;astrid.posada@arintia.com&lt;/a&gt;&amp;gt;; Emilia Gonzalez Blanco &amp;lt;&lt;a href=&quot;mailto:emilia.gonzalez@arintia.com&quot;&gt;emilia.gonzalez@arintia.com&lt;/a&gt;&amp;gt;; Viviana Rojas Gonzalez &amp;lt;&lt;a href=&quot;mailto:lady.rojas@arintia.com&quot;&gt;lady.rojas@arintia.com&lt;/a&gt;&amp;gt;;  Juan Pablo Arenales Moreno &amp;lt;&lt;a href=&quot;mailto:juan.arenales@arintia.com&quot;&gt;juan.arenales@arintia.com&lt;/a&gt;&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; RE: NOTA CREDITO NO PERMITE LLAMAR LA FACTURA&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;color:black&quot;&gt;Buenos d&iacute;as&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;color:black&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;color:black&quot;&gt;esta ma&ntilde;ana revisamos el tema con viviana y lo que pasa es que la factura ya esta cancelada en su totalidad; por esta raz&oacute;n no te deja tomar la factura.&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;color:black&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;color:black&quot;&gt;&lt;a id=&quot;OWAAM870038&quot; href=&quot;mailto:juan.arenales@arintia.com&quot;&gt;&lt;span style=&quot;font-family:&quot;Calibri&quot;,sans-serif;text-decoration:none&quot;&gt;@Juan Pablo Arenales Moreno&lt;/span&gt;&lt;/a&gt;, nos ayudas por favor. puedo  autorizar esa NC aun estando la factura cancelada&lt;a href=&quot;/glpi/front/document.send.php?docid=3726&amp;tickets_id=4399&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;3e2289dc-d9d62df8-6331d80270a6c0.79411537&quot; width=&quot;1920&quot; src=&quot;/glpi/front/document.send.php?docid=3726&amp;tickets_id=4399&quot; /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;color:black&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;div&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;color:black&quot;&gt;Quedo atenta&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;color:black&quot;&gt;Gracias&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;div id=&quot;Signature&quot;&gt; &lt;div&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;color:black&quot;&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=1376&amp;tickets_id=4399&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;5b56d996-d9d62df8-6088663f3e0cc1.50874133&quot; width=&quot;514&quot; src=&quot;/glpi/front/document.send.php?docid=1376&amp;tickets_id=4399&quot; /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;span style=&quot;font-size:12.0pt;color:black&quot;&gt;&lt;/span&gt; &lt;/div&gt; &lt;/div&gt; &lt;/div&gt; &lt;/div&gt; &lt;div class=&quot;MsoNormal&quot; style=&quot;text-align:center; margin: auto;&quot;&gt; &lt;hr style=&quot;size: 2px; width: 98%; text-align: center;&quot; /&gt; &lt;/div&gt; &lt;div id=&quot;divRplyFwdMsg&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;b&gt;&lt;span style=&quot;color:black&quot;&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span style=&quot;color:black&quot;&gt; Astrid Elena Posada Escudero &amp;lt;&lt;a href=&quot;mailto:astrid.posada@arintia.com&quot;&gt;astrid.posada@arintia.com&lt;/a&gt;&amp;gt;&lt;br /&gt; &lt;b&gt;Enviado:&lt;/b&gt; lunes, 26 de septiembre de 2022 10:24&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Emilia Gonzalez Blanco &amp;lt;&lt;a href=&quot;mailto:emilia.gonzalez@arintia.com&quot;&gt;emilia.gonzalez@arintia.com&lt;/a&gt;&amp;gt;; Nerys Carolina Mart&iacute;nez Ramirez &amp;lt;&lt;a href=&quot;mailto:nerys.martinez@arintia.com&quot;&gt;nerys.martinez@arintia.com&lt;/a&gt;&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; NOTA CREDITO NO PERMITE LLAMAR LA FACTURA&lt;/span&gt; &lt;/p&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;div&gt; &lt;div&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt;Buenos d&iacute;as, &lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt;Requiero de su ayuda, respecto a una NC que he montado 3 veces a SAP las mismas que ha sido rechazada, en la observaci&oacute;n dejo la novedad que no permite llamar la factura FVAN  38818, por favor me pueden apoyar desde contabilidad debido a que mi perfil no me permite hacer la NC de otro modo. En alguna oportunidad con Sonia ocurri&oacute; la misma situaci&oacute;n y se pudo solucionar.&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&lt;b&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt;CLIENTE:&lt;/span&gt;&lt;/b&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt; &nbsp;NELSON HUMBERTO GUATIVA VARGAS&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&lt;b&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt;NC Borrador:&lt;/span&gt;&lt;/b&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt; 2343&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&lt;b&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt;FVAN: 38818 &lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt;Quedo atenta a su respuesta. &lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&lt;span style=&quot;font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif&quot;&gt;Cordialmente, &lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=2976&amp;tickets_id=4399&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;168bcec0-d9d62df8-62890096508c31.03295397&quot; width=&quot;1563&quot; src=&quot;/glpi/front/document.send.php?docid=2976&amp;tickets_id=4399&quot; /&gt;&lt;/a&gt;&lt;/p&gt; &lt;p class=&quot;xmsonormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;/div&gt;