(282,'Ticket',39,'2020-03-19 10:27:28',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;3/19/2020 11:25:27 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [CY1NAM02FT043.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;MWHPR17MB1454.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;CY1NAM02FT043.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:25:29 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BL0PR0102CA0066.prod.exchangelabs.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:25:35 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;6&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:25:35 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1454.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=HUel2vDcqRDuSspRziZdu2CJJCjpfjZCuwLTcCp0k611djfRXnNIh06CI7&#x2B;oe1pzWvBZTgWIEaMQ8MVIUs/fEkRTdT9JRiYo6GPHG94wJsqWcTMMkCIDhO1NlDFE8GVjZ/yuJbLQFsciHO0c7VdgROJBbKmokLczAc4Q3QyBY0O39llmJ8Ot03JJajZx8kt&#x2B;xvp2jvhk&#x2B;MwUsaIxRp7zGEWXixNT0sl9li/abZCaK5HTUM/KspuNC2ccWJWcQfoHO9J/850QHo/s&#x2B;DDtpz9/NAQD32t&#x2B;xdIFTZ3d6XomHAL2aShvw&#x2B;p8EGYPVLcsBJVzrHzyeoLwjpATjrlBcUDWQw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=AOZ9F9H&#x2B;M5lIz&#x2B;P22Z7aGpMvYVaKywzA4jZ6FyjZ2xc=;  b=gmzDapSHhAxeCod3TDq9pBjiwgEaHIMD4zZ5sF&#x2B;y0YlhtKUTDJz/0/PlA7pYvH9ccw5BIlZUZKkgoQIwI28TYcLss5K9TMPgR6UjsWaPZxwF6ztMnBrA/df8S0/oKQvcR4PMvWgZ1q8yvWPpspe0ZQy2m9WpW5udxCXu8eCV3f&#x2B;Y4ZZXqpue7dHz9z60BVFPyMLanDSTja2s4vOFDLv0Gi&#x2B;dKIeqeQhfqEeOPEw/BW7DJ7GOiNgHrlQDf4mcUVck05rPv6XlrX6asMXZlyvDZgn5VBz3HtBvsgeCIQ9iSVTagLuBhsXsYYW0UA/GDqKmxCI9ra96U9O86s92fnTXpA== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=AOZ9F9H&#x2B;M5lIz&#x2B;P22Z7aGpMvYVaKywzA4jZ6FyjZ2xc=;  b=m1rd5ID1kFiX8JhY7uKulbVJHxqHJ&#x2B;MW2uQd4wC2Kz20HoZukYWE8/u6TfzVobePOPCjoBL&#x2B;RfzH3bFNO&#x2B;fY39YnmA/PDmIP7mQanbfnYi5HQXzj0si&#x2B;LnPsjElawEjqDPI/LVS0aHL021cRr/2YBfZfOGmAIU2gVPpj109CudQ= Authentication-Results: spf=none (sender IP is )  smtp.mailfrom=soporteti@arintia.com;  Received: from MWHPR17MB1472.namprd17.prod.outlook.com (2603:10b6:300:d1::14)  by MWHPR17MB1454.namprd17.prod.outlook.com (2603:10b6:300:d1::22) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2835.20; Thu, 19 Mar  2020 11:25:35 &#x2B;0000 Received: from MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740]) by MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740%11]) with mapi id 15.20.2814.025; Thu, 19 Mar  2020 11:25:35 &#x2B;0000 Date: Thu, 19 Mar 2020 06:25:27 -0500 To: no-reply@sharepointonline.com From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ar?=  =?utf-8?Q?iza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia?=  =?utf-8?Q?_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1584617113.564935110@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_isv0ho22x7Z77N4JvS6zF3AzEqLtQx4fXvCI5R0F10\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BL0PR0102CA0066.prod.exchangelabs.com  (2603:10b6:208:25::43) To MWHPR17MB1472.namprd17.prod.outlook.com  (2603:10b6:300:d1::14) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BL0PR0102CA0066.prod.exchangelabs.com (2603:10b6:208:25::43) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2835.19 via Frontend Transport; Thu, 19 Mar 2020 11:25:29 &#x2B;0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: ec5eac7a-4aac-46e0-7956-08d7cbf83afa X-MS-TrafficTypeDiagnostic: MWHPR17MB1454: X-Microsoft-Antispam-PRVS: 	&amp;lt;MWHPR17MB145444D98ADFF3C28CAD1E9EA0F40@MWHPR17MB1454.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:372; X-Forefront-PRVS: 0347410860 X-Forefront-Antispam-Report: 	SFV:NSPM;SFS:(10009020)(366004)(346002)(376002)(136003)(396003)(39840400004)(199004)(18265965003)(6496006)(33964004)(52116002)(6916009)(55016002)(81166006)(52230400001)(8936002)(66476007)(81156014)(33656002)(55885007)(11855715004)(86362001)(861006)(224303003)(66556008)(66946007)(9686003)(316002)(3450700001)(2906002)(956004)(66574012)(26005)(186003)(16526019)(508600001)(5660300002)(45080400002)(76236002)(33716001)(30864003)(45954011)(27310500002)(50450200004)(39280500004)(569008);DIR:OUT;SFP:1101;SCL:1;SRVR:MWHPR17MB1454;H:MWHPR17MB1472.namprd17.prod.outlook.com;FPR:;SPF:None;LANG:en;PTR:InfoNoRecords;A:1; Received-SPF: None (protection.outlook.com: arintia.com does not designate  permitted sender hosts) X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	LFjby1&#x2B;GmkTUFfe/ECCWpdtdXb8AB&#x2B;4A2raaapPWC3PCp&#x2B;Ub6zfjq2AGmZwcvP2jLEh6b&#x2B;m6PPd2fNBk1llj8pFrlDFIGBhiJk7wQDbWF0YcdamzP0pKk1hCsb5T/MxcEgWi72Q/1Z1nlMUlHUUqiHZ2BFKYLqFcRVPtUG8twaa76eW3gSyvUomnPqRu0lJUQL9Vj/D3cH1bABXz&#x2B;UKL&#x2B;ms9kiWyaf0tAwyn9arO/BNv4FhI1suvRNE7OmmaKqO1z6ix9RZb8j&#x2B;g2Rt1oThd/eyVraxLeBm4Dt&#x2B;aaxqjbdc0lxpBUi/uWEaGMfHCIK1TH8yfiQc6W4Gc2jBLVpeLziiFtyVIJZmn45RMC9rhFGayas&#x2B;IOr8IIXU0wLfJ3HBaYa&#x2B;kDgj3Cp2O6W9gx5mn9R&#x2B;YgCpzkUPPdOO3UMKFOZHvhhTIO9uKF27q4eu6ABMYNvR4Bwltvjj4YcxCIQtHU9fYoryIct9qDXZISy2k8tvJ8qwADgpvTYmGIRKz53RSii60kt1R87JBfBSlo7fN0ChEFuAtAD3daw3BLXFMjBOkifx7bM8kufbajIXEtN8/N4h4uankog84DezoN4nknfH/cJp1K8AiyPC7V2gglOECFzx53JZM4DaWer4piAenRoku5kXO71sFwHUrmjc93S2KWe/8y8cNr/s85pshRIZIF5a/pod3XpEo8f&#x2B;wBPS1 X-MS-Exchange-AntiSpam-MessageData: 	Ar30v/nR4PYAbBw93TwPzm&#x2B;YrxOrmFpyPzOE/WCMqxJMpykTv4J4I4JM50DgaLHHg/xIszC6ngUvOI0VrJZd8PQsCCY6T5BVsmFHhr8fAPz9zbDzny6Fgis8Au3qKGPleMKZ9xt7AiZsKMGqZvMejA== X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: ec5eac7a-4aac-46e0-7956-08d7cbf83afa X-MS-Exchange-CrossTenant-OriginalArrivalTime: 19 Mar 2020 11:25:35.0862  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: ADZzPKoi76ZkZQMU6h&#x2B;yrDI1B31vJ//qAM6/uvuy35MwQxf8OGYsZ4xqbqk4fA76CRENhRpwOM7cwjhHVHjn7A== X-MS-Exchange-Transport-CrossTenantHeadersStamped: MWHPR17MB1454 &lt;/pre&gt;',0,2,'2020-03-19 10:28:01','2020-03-19 10:28:01',1,0,0),(283,'Ticket',39,'2020-03-19 10:30:25',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;3/19/2020 11:28:26 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [SN1NAM02FT023.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;MWHPR17MB1454.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SN1NAM02FT023.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:28:28 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR19CA0019.namprd19.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:28:34 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;6&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:28:34 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1454.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=c03jnoT0U9l7fnTLp8r6cSFQsGJO1RzoI&#x2B;/bJL5rybwH/ZrIZRml5YHlvGJR1nyz5t&#x2B;owWb9menvBQo5FDGJk&#x2B;ft2xJKyhQea&#x2B;afb2WYTRh5lbZWNW0Fi&#x2B;n1&#x2B;1jKNNa0H&#x2B;RnsAjgjecdWmp01kdh6foovgN&#x2B;t5oohti6gp7E4gON/IALfAtedhpew/bbAScmoprnyTUWOF&#x2B;sMG2qT3DC8rX6r&#x2B;1olA4Vak46QwKCdN76GwSiAjq0UWBAFbte6/qlnOwLABrUQTEYoEQ1b7vb3J2d8U6Oq17uAtmOV/&#x2B;lWEhJOGj5dhPmtR0&#x2B;A9spF/61RwV5/9bRhj2KzoplL4x3Kw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=8sLXwDaRal62hcIGIzE3xvKl&#x2B;F1pe//qnywpaFmi0Uc=;  b=Xki&#x2B;a4l8qTbDWD&#x2B;9pgPdtkdxS1ZlU9u&#x2B;an6sZIHaPCMAlkssbygxmbNAujz3OED4xr6a9A2mGwhSdVlohnIsmFY9EGcV6qlAN1mckGE9gyjbcaGbZtAGwM5EOqCHXff9WNXTWE&#x2B;&#x2B;&#x2B;S2I8lEfjzTSMYFscAnUXD8IBq7bDdFCbj/R41LOQixRC07c1L&#x2B;&#x2B;Oi2onrQytqog&#x2B;Vv9hzcTVPsg7Ma6ZnrFqaR134q5K8lCpUxk6rv&#x2B;MphJ1AkkkAk2Od74dWw&#x2B;s&#x2B;cVmGAzL6LgB3QtS6jts2bM&#x2B;S&#x2B;nabeO3iSMyFBDEi1tcSJQvNlgqp/rLC&#x2B;5bIcAyIFr0sPyNmLY9wnoow== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=8sLXwDaRal62hcIGIzE3xvKl&#x2B;F1pe//qnywpaFmi0Uc=;  b=Th1f&#x2B;S8eJYoDFScaajN8rPzvRTzGeXbUMtOeqtA6FVjAOReBGKbF&#x2B;m3TcVWCfiLhoIRZcBij4Yua0tTOANHFZP17akfkFRuHJTX7RbnIKXRKsVeYMasthvfEk8ACKYsJWud51u50EkpoquypWPBWJfPkYykvW/8KNGTnNuYFMWI= Authentication-Results: spf=none (sender IP is )  smtp.mailfrom=soporteti@arintia.com;  Received: from MWHPR17MB1472.namprd17.prod.outlook.com (2603:10b6:300:d1::14)  by MWHPR17MB1454.namprd17.prod.outlook.com (2603:10b6:300:d1::22) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2835.20; Thu, 19 Mar  2020 11:28:34 &#x2B;0000 Received: from MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740]) by MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740%11]) with mapi id 15.20.2814.025; Thu, 19 Mar  2020 11:28:34 &#x2B;0000 Date: Thu, 19 Mar 2020 06:28:26 -0500 To: no-reply@sharepointonline.com From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ar?=  =?utf-8?Q?iza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia?=  =?utf-8?Q?_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1584617293.1105948048@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_CvwFekVd3rPxrGLnpJvPofFsGv7hoicSKvmyKXpo6s\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR19CA0019.namprd19.prod.outlook.com  (2603:10b6:208:178::32) To MWHPR17MB1472.namprd17.prod.outlook.com  (2603:10b6:300:d1::14) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR19CA0019.namprd19.prod.outlook.com (2603:10b6:208:178::32) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2835.15 via Frontend Transport; Thu, 19 Mar 2020 11:28:28 &#x2B;0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 64740290-1296-4651-9ae1-08d7cbf8a5d8 X-MS-TrafficTypeDiagnostic: MWHPR17MB1454: X-Microsoft-Antispam-PRVS: 	&amp;lt;MWHPR17MB145407659F4BDCB3995068F3A0F40@MWHPR17MB1454.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:353; X-Forefront-PRVS: 0347410860 X-Forefront-Antispam-Report: 	SFV:NSPM;SFS:(10009020)(39840400004)(396003)(136003)(366004)(376002)(346002)(199004)(956004)(26005)(66574012)(3450700001)(2906002)(45954011)(30864003)(508600001)(5660300002)(45080400002)(186003)(16526019)(33716001)(76236002)(6916009)(55016002)(33964004)(18265965003)(6496006)(52116002)(224303003)(861006)(316002)(66556008)(66946007)(9686003)(81166006)(52230400001)(8936002)(11855715004)(86362001)(55885007)(66476007)(81156014)(33656002)(27310500002)(50450200004)(39280500004)(559001)(579004)(569008);DIR:OUT;SFP:1101;SCL:1;SRVR:MWHPR17MB1454;H:MWHPR17MB1472.namprd17.prod.outlook.com;FPR:;SPF:None;LANG:en;PTR:InfoNoRecords;A:1; Received-SPF: None (protection.outlook.com: arintia.com does not designate  permitted sender hosts) X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	VhLE9Gz8cK23YXY1lXn8g3DOGP3fborjMUoFeQ4HzzevroccQBvU9nU&#x2B;N8/Nm0O5lJM2XqzL70qu/J6v49D/eTjDBjmNsfqUUAeYi3PMZKqH6ZlYqXpXtuo3&#x2B;tZ0Q4RgKTDTSDXuDmCTVhX96Uz/2Dydi&#x2B;ByIMCRNaOtR&#x2B;gqlQwG32jcjUgMqpVwu87I8YiDVti73D85JK33Ik3xIt5X1xljVicbNEvTc8M3lpOFa1&#x2B;2WiOddy69SvNJ8cX&#x2B;jkj5nwyFfjOZP2Wle7fUxCbWnDjgKLvfXY/hBboNYU6J&#x2B;cFPHqtwCROR&#x2B;sam06Q/7c&#x2B;NdCmVhQzAm2YAA7gX47N/s1pblilRIxCUkjfhdpVomp6M4jw4N0EtjYGuT7/TAGC1WOiR0nm6W38y795gM58Vj/2nw8y1MwHYOv/ZEjcHYRe9TwOZaxfKMwIi2SBFrR56uWo3yWSMhP9WMeXfiTLLwIcKhuGxaXvHB6/cccEv8CYMGZAOYOnrB29cPyB3C8CGqUPQR6SHaVCsPc2xb2MeujBUVbEGFafR/yxZmFHw4X9RO5U0FAdlCAGHaxx2zKv3pkhFVD7&#x2B;Q0OxnOeXvetao&#x2B;CwixVJCu5y&#x2B;qCe/qQNdUxPuMqF6tD2aYcvw52S9&#x2B;tX7&#x2B;WwXymtladMNJJGbE0xYteZ6yU52E8fEDrPCrpvv6Q2ikiqzhgKs1UH7kaHKM1U X-MS-Exchange-AntiSpam-MessageData: 	DXrkMRwclV30GHvnE1mAjjHGWZfSpe1&#x2B;0Ex1qUcEkQY5T&#x2B;hORAdgpRludNaHy9I/WJpbQmNyJUUIt1SC2ywhwybn7MWCkY6wDOYhIiK0HZegz3FH4Naynq5ru1XXEDo80OZllEVrnaSr5sS4wvfNxg== X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: 64740290-1296-4651-9ae1-08d7cbf8a5d8 X-MS-Exchange-CrossTenant-OriginalArrivalTime: 19 Mar 2020 11:28:33.9406  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: TS/Wa17ErVuRpeDsPbiWCdrghX581i1RxvhoSX0zmlcA4u6p9juIjNVEWy3fv/sYmRnfclxHkYN6XUyIXa/ZnA== X-MS-Exchange-Transport-CrossTenantHeadersStamped: MWHPR17MB1454 &lt;/pre&gt;',0,2,'2020-03-19 10:31:01','2020-03-19 10:31:01',1,0,0),(284,'Ticket',39,'2020-03-19 10:33:26',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;3/19/2020 11:31:26 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [SN1NAM02FT021.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;MWHPR17MB0992.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SN1NAM02FT021.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:31:28 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR22CA0005.namprd22.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:31:34 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;6&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:31:35 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB0992.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=VPRwDtSa6uzClniXEvA7XaSn2uYwNZo7tUO&#x2B;bLGDnYcwM5PDLUuo7w7gvKyO/MxS76RL50df8TgmVtFKbtS3WweLfvMJQbTSt0jLx7ahEB3F03IlQv7GZwax5kivdmjwOU1IsWpH7DSTIQSyinrdkK8ubrajiZ/3oouJOlJeKQx9lLlDSxoix/nLxp19ylG2fuwe4N/w/rqtZOeaYMTHmpC1oUXL/nkRlIL0qxUwVaKUGENNLpDwFYY3IndpeG9411aBno7mWneqU&#x2B;/nttnPw99ocyyxdxlkW3Bmae3hNzeGzN/uE&#x2B;oV87coLdxySjmc&#x2B;b6VY98j5Hp9lMzynpB55w== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=tVm78M6d&#x2B;RbAepmxfp7TCyYYmLFQSiCGJJgLzXV&#x2B;RwM=;  b=icbCS8pThAdpO3AjXRzqMSmASZ5cgXbX2edrNIP/GY9LoqtRYcxaOAT2ANAxPErjAaWERxveN1zumiL6Aw1YR/8boeKXybDn&#x2B;Mp8IdDJmJvz9P0bigHaK&#x2B;3XQzl9OhbJukd/Cem03EeJrYlEWbGei7WH2TgfVQyiNeG&#x2B;fxTCqWxNnAfL21W2lRPU3dkqd1rqpkU9Gv5XuNFQJpMgJl/0I1OEv4SsFuGxIqoqVPTOdUKsB/tgV6LR&#x2B;6qvi3C7rVNncq28lyrunr/WPj8zsXmDEVKYrgO8k/ti9eLqJjGZPEqPfHZHTTSLjTBrOFCa&#x2B;Gnof8RemMsV0bUEu2huYR1tWw== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=tVm78M6d&#x2B;RbAepmxfp7TCyYYmLFQSiCGJJgLzXV&#x2B;RwM=;  b=VquxLIPnWh/6JxvcMzmw65W&#x2B;xJCrRZoU3SNvk822PJVaHUJOAYAZQtQ5RsT97qCY8iHwvqSgqZ6VzU/AhvPTK3EWmmn1mIbQdKxwnj1X5kalIIA1LwDzff45rAAVAJpN34tolfTSaFtbAUt&#x2B;ZFwXKLR4Dq9xK3zMtTEesAmNOw0= Authentication-Results: spf=none (sender IP is )  smtp.mailfrom=soporteti@arintia.com;  Received: from MWHPR17MB1472.namprd17.prod.outlook.com (2603:10b6:300:d1::14)  by MWHPR17MB0992.namprd17.prod.outlook.com (2603:10b6:300:9c::22) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2814.18; Thu, 19 Mar  2020 11:31:35 &#x2B;0000 Received: from MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740]) by MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740%11]) with mapi id 15.20.2814.025; Thu, 19 Mar  2020 11:31:34 &#x2B;0000 Date: Thu, 19 Mar 2020 06:31:26 -0500 To: no-reply@sharepointonline.com From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ar?=  =?utf-8?Q?iza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia?=  =?utf-8?Q?_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1584617473.1294866683@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_C4TaTxCAAskTLFZVh1FH6m0QsiNjmZV2jjmSVAOCLc\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR22CA0005.namprd22.prod.outlook.com  (2603:10b6:208:238::10) To MWHPR17MB1472.namprd17.prod.outlook.com  (2603:10b6:300:d1::14) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR22CA0005.namprd22.prod.outlook.com (2603:10b6:208:238::10) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2835.15 via Frontend Transport; Thu, 19 Mar 2020 11:31:28 &#x2B;0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 8114aaf6-5c37-4c5d-8ca0-08d7cbf91124 X-MS-TrafficTypeDiagnostic: MWHPR17MB0992: X-Microsoft-Antispam-PRVS: 	&amp;lt;MWHPR17MB09928191997219EF1A991B2DA0F40@MWHPR17MB0992.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:353; X-Forefront-PRVS: 0347410860 X-Forefront-Antispam-Report: 	SFV:NSPM;SFS:(10009020)(396003)(39840400004)(346002)(366004)(376002)(136003)(199004)(9686003)(52230400001)(33964004)(316002)(8936002)(18265965003)(52116002)(6496006)(86362001)(33656002)(33716001)(66476007)(861006)(55016002)(81166006)(45080400002)(81156014)(45954011)(66574012)(30864003)(224303003)(26005)(508600001)(76236002)(6916009)(5660300002)(2906002)(956004)(3450700001)(66556008)(66946007)(55885007)(11855715004)(16526019)(186003)(27310500002)(50450200004)(39280500004)(569008);DIR:OUT;SFP:1101;SCL:1;SRVR:MWHPR17MB0992;H:MWHPR17MB1472.namprd17.prod.outlook.com;FPR:;SPF:None;LANG:en;PTR:InfoNoRecords;A:1; Received-SPF: None (protection.outlook.com: arintia.com does not designate  permitted sender hosts) X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	AEGBFLYIQUnHkoztty79EwHLLWpy1yc96qeD9DFo2vi/4NlVWdL77wmyR5LwEkVYIuCQnpvUDBpMajOB1&#x2B;ueRrRsyKLaezPZmqxeWIJBdy7dOG1EH21s0wVDWQaDJJuaUJHIHoAsK4Nm6cjKnvr/Vf7xf6XxJCPxND3W12xY6iqolzyMJZc0hpgDv6ghAyS5K0UHGGKWrYBJklPh9z32aeU1QGU/pifr8XD9V5okmfymcGkulG1RzXV06mmM7sReJHu6TOiDnKWAb6VYXLdPJocrHt4795boLbUWfLo1zQn1qrTjmG7fe&#x2B;CgA4kNlbtkmbnf9PAL0rKSIlXsK&#x2B;m&#x2B;TSg&#x2B;EqOjCXTuff96fCmOfvOq76dAbBJQdt86mhVaxBUDtiF7FzVuKf/KepgeNvYHmFwDt1SwFDWa3CDcvXNj6WuWceKeI/L7zU9rZxX8wkP&#x2B;5r/CJ/VciBBH7kbjFzSbUbjoW1AIeBYuxoc5jYFU/EJbJkTGLR95o66pYmcQS6ufroQYcBVkXsmtDvKDfh6kyiSgg0jXc4e633eAWdsRS&#x2B;Ia2wvakHhXnpYet/Ft7&#x2B;UBEzDKqXYAfTiZtoyEUo6/1ERJhmjTf7UCyRFHEV3BxruDJwaIZHCLcEvmdshQnakvMwBuUikUOdyG47nUGTvRxF2U&#x2B;iVeY4AaSFI9O9Vin4Asll5WeRBDVPBKP8kNpzv&#x2B; X-MS-Exchange-AntiSpam-MessageData: 	ZrEZ5UXz9EdutDaLPXQyTOCjX2jEbRVnrRC71&#x2B;nO0rsUNAIuvuCZJxUI8EvSnsINNpts8au1D4fRKBNul/pOPBQpdURFn3BiHF94Yo&#x2B;UstCbcKx42Of1HC8cI6Gss5Xq3fbdnq91uhf6m5jQk9CFBw== X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: 8114aaf6-5c37-4c5d-8ca0-08d7cbf91124 X-MS-Exchange-CrossTenant-OriginalArrivalTime: 19 Mar 2020 11:31:33.9306  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: Cx1iBAb8J2AZeTPdxaWYefYjbz2CXIuGzlv6qggQqJvW4O3za8WCVjmveCC6P2x8a94/7mQXahmuu5qG7E7qpA== X-MS-Exchange-Transport-CrossTenantHeadersStamped: MWHPR17MB0992 &lt;/pre&gt;',0,2,'2020-03-19 10:34:02','2020-03-19 10:34:02',1,0,0),(285,'Ticket',39,'2020-03-19 10:36:27',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;3/19/2020 11:34:28 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [CY1NAM02FT051.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;MWHPR17MB0992.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;CY1NAM02FT051.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:34:30 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BL0PR05CA0016.namprd05.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:34:37 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;7&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:34:37 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB0992.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=eXudIEKInmKwfraBjELEI/lvt7bij42pcqFfae5Z&#x2B;F53enHggBwhbJX862jQJRBb5Z7uVEezvJJlMbmyPRV7kyu&#x2B;MBdE1csWPFxTXcn6RGsT9KL9YodxuuPXNqkpXiL6NezVF3D4rVPS3mO1bz4fev9SqarPIcdHW274INQGurlv5iCvSvo0mJED9S7Xp4eePkbrfMSCSkWJbTKL4dOsd4XyHO0&#x2B;GkepsobZr8y7Sa27Ebaxn8XudKuVYaH6vlwZjK8CGfURxUA9iXa0D0Ihjv&#x2B;4CcmIdoR6xaVtkD4iJMGcitKntmwr88zXQIKK0fP354wIKkrvNAFiYErve1vewA== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=28HXbP5N3yGaDy4VYIlZweegTwV6NsJ0GmmQWCe79t4=;  b=Zu/0TnojeQ6AcDQMWCEI98KguIycZkCub69I1Iw2bJIa8zVNoRj2X4tmUGjTUZanIe&#x2B;DtbYG/tOE9/sdy1WICfe&#x2B;CE/lhmZNKuxSg2KAg24tj&#x2B;a6zs2o&#x2B;itKsHKG/Te8sZ11gWebPQjq9vXYd&#x2B;xPFrHuBnAp8qkP4iUGwu7xnTtuiC6zJM3d3osS8wez77pk&#x2B;kpFRRS9jg914eeG1GK6qz0yB6FJF0pE4B5fGC&#x2B;1qvBCNmmDBurNRkGUWjOdBO4ak2qNiTPAyMwgZIEzaqrLyjoQGGdxd1cS2uRbw5Iw4OODMv81kdFBsY/YsxMHC9pd4IOOY8fADBCe38Aijtz60A== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=28HXbP5N3yGaDy4VYIlZweegTwV6NsJ0GmmQWCe79t4=;  b=HIG8MkZhC3ap5rMUkZCguqjuf3Pt9Nh2s8dfq/uubmxE7UszD2JrhfH&#x2B;HnwjevYUj0J293MnqQo9HXgGMgmoKt3HHGWL2n/ipUwvwSis0hQlVm4J3i32Z91rLZwxkyWXUbfI4TYb8GF4HdppWmNpXZPVyYGzuKe0bZ67QWX3&#x2B;r8= Authentication-Results: spf=none (sender IP is )  smtp.mailfrom=soporteti@arintia.com;  Received: from MWHPR17MB1472.namprd17.prod.outlook.com (2603:10b6:300:d1::14)  by MWHPR17MB0992.namprd17.prod.outlook.com (2603:10b6:300:9c::22) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2814.18; Thu, 19 Mar  2020 11:34:37 &#x2B;0000 Received: from MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740]) by MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740%11]) with mapi id 15.20.2814.025; Thu, 19 Mar  2020 11:34:37 &#x2B;0000 Date: Thu, 19 Mar 2020 06:34:28 -0500 To: no-reply@sharepointonline.com From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ar?=  =?utf-8?Q?iza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia?=  =?utf-8?Q?_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1584617654.939646391@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_W84QpxXmlt7tcdVIQr0I7vUKyNX6jrk5y0bfBGKTCE\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BL0PR05CA0016.namprd05.prod.outlook.com  (2603:10b6:208:91::26) To MWHPR17MB1472.namprd17.prod.outlook.com  (2603:10b6:300:d1::14) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BL0PR05CA0016.namprd05.prod.outlook.com (2603:10b6:208:91::26) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2856.8 via Frontend Transport; Thu, 19 Mar 2020 11:34:30 &#x2B;0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 02bf76c2-9ed0-4501-6c8f-08d7cbf97dd7 X-MS-TrafficTypeDiagnostic: MWHPR17MB0992: X-Microsoft-Antispam-PRVS: 	&amp;lt;MWHPR17MB09928480C67E7C673CC11BC4A0F40@MWHPR17MB0992.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:353; X-Forefront-PRVS: 0347410860 X-Forefront-Antispam-Report: 	SFV:NSPM;SFS:(10009020)(396003)(39840400004)(346002)(366004)(376002)(136003)(199004)(9686003)(52230400001)(33964004)(316002)(8936002)(18265965003)(52116002)(6496006)(86362001)(33656002)(33716001)(66476007)(861006)(55016002)(81166006)(45080400002)(81156014)(45954011)(66574012)(30864003)(224303003)(26005)(508600001)(76236002)(6916009)(5660300002)(2906002)(956004)(3450700001)(66556008)(66946007)(55885007)(11855715004)(16526019)(186003)(27310500002)(50450200004)(39280500004)(569008);DIR:OUT;SFP:1101;SCL:1;SRVR:MWHPR17MB0992;H:MWHPR17MB1472.namprd17.prod.outlook.com;FPR:;SPF:None;LANG:en;PTR:InfoNoRecords;A:1; Received-SPF: None (protection.outlook.com: arintia.com does not designate  permitted sender hosts) X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	UwPSzKCnKrh8F7blavPzCSHop0MLkw6Qbvy&#x2B;2Je6UpxQX8bnGfVafoUEw8qVuA1BazRDBWH2pmkBZ1xHU57cIUu3Ky5&#x2B;UcLPOYJb6&#x2B;oYi&#x2B;deURvMn47iZHy8AEORVOVcjpSdo/b73CS/iYLY4uCy8tvrBMGhRMIIa4aQ/1GdVJHkOKGjoCR9BZ29WcI4WJKvNwNbQIvnD/Y4is4CPabpgY&#x2B;30GyXW1DUS91x&#x2B;vzpsve3/BBwnh0KMbjgItQpPW6xYuFD09Iox34JypcyOzEZ81ozyMVTSRhSxaBduMhGEek7J6AGjWRIb5KYA5JTMB&#x2B;te0BEp7GgConpggF/3LQtjAjHAXloMaOD64d65vFcNV/69ErpYbXi4SmgiEdVcMeC1tbSWKIG1TK08wIr9u4EzTptdF8WiT26/1HDENmCyG/gDNU5EMRrXO5ImgZ6MB4BfnqTU&#x2B;gWGssdIzEq5jOClOSbUCTk8ym&#x2B;x7D/fhCOCvm2XbmbuPtQU4xh0WuiwH5Mf&#x2B;EmaDm0jGX6oFyLzooUOnYdCqxSWj5QHwxmGOSPFJxsvoupr&#x2B;aWdzuIE3FVCRh7RFSDLWgd9FGOzp6cwxobp5kRWNujABdf8ZUMhyYKzNS4Pl8ipeZFks9ceU&#x2B;TJxTEO&#x2B;UMceTuuilGCYS3qaxlQXnl05L80eUgQYbVFfvax9ii&#x2B;BFDZw4YfouPMa3pR52b X-MS-Exchange-AntiSpam-MessageData: 	&#x2B;Br5X6qBO0WwB1FQLIFnPFopSBtPvBrvQuPg8U8i2vfrEgaLQtumy8c7SJ85PqBGNou0wsGciKuSVzyfhoGY&#x2B;MUsBBrW&#x2B;rKrnX/ukuf&#x2B;JKGqvDyg6/Kc8J5pLJGvBnCA7NYstYsrnWsjYi5lFrICVQ== X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: 02bf76c2-9ed0-4501-6c8f-08d7cbf97dd7 X-MS-Exchange-CrossTenant-OriginalArrivalTime: 19 Mar 2020 11:34:36.3738  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: t0ltwn15PJQUO86RhwkCf/3M0kvVCku7vRkrqrc/t9yriUvuzSvTHiWrZHKf1grJdlRD0SP1kXMzWLQbdooLPA== X-MS-Exchange-Transport-CrossTenantHeadersStamped: MWHPR17MB0992 &lt;/pre&gt;',0,2,'2020-03-19 10:37:01','2020-03-19 10:37:01',1,0,0),(286,'Ticket',39,'2020-03-19 10:39:24',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;3/19/2020 11:37:29 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [BL2NAM02FT048.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;MWHPR17MB0992.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BL2NAM02FT048.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:37:31 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR16CA0002.namprd16.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:37:37 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;6&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:37:37 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB0992.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=eQo0IsfkAgg2Tw8NhVnGdWsPCOiA&#x2B;dQ0YLAg3IMeD7nPyx8877B8Ls13UVKAra9eFFBNL5RWhz0MgOqtPAPS049L7c1lywM7JNZaEZDdWUyJKA8iwYm8Vsbr258Fj6leJK9MFlIK3qp2WgwKq2PEEyLi0uc4h0v/Q0RD82ZOyQRZSzMk/dZKbv5IFNxEK/CMLjMEU/9kIN7bswvvnUIOjDDtvKv/WauW1i5oBEhz4L8Ux3piGpybikftsXHJ6nyUdExPBMiez08EMR2oEhWlwxeji4t8wGRLTNGujE76GL1GHpiT0cRtLHXqUk8mNUdY61t3JIW3RUDrU2Io7SvkUg== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=ULmgz6g&#x2B;o6tWht2AF1XYF3G4B0KewJRF8jdqDDWlPOQ=;  b=K6q2vHwGsdfMZfzwVqGfrKQXw4sXVfSkHD2NRKRUohpJegpYMSbd3hz7qqHf81gsggNcqMwwQhzsDMPqrk&#x2B;RaYssjKJGNo1wa8OH5Gns7EjIVOKk/EObZrqI80v2i15lhUSLYoVKUzwOkj&#x2B;je5LONAFw6TFiYiVHTAV7oN44eZK5pKLGdJT6YF&#x2B;Hp8z8&#x2B;cea4cds08RbeqwzZG&#x2B;c&#x2B;dTfEYOu1ygnXcwbxcko&#x2B;3MECY4swpsYwGJmJQnJ28RUgRJHtmiKYlqmgSUw8XbLt&#x2B;ykxnCMyDMLdEBl2vY9pxgEPYlQm0ZMhqlazubBIbSd2W5crC&#x2B;2kCSJL8qJkshnwKAG2g== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=ULmgz6g&#x2B;o6tWht2AF1XYF3G4B0KewJRF8jdqDDWlPOQ=;  b=M1SgEFGQhIuhvspsoBA4v/G1TU/QbfHx03r5MilcQSEM0YiHZE7Dcivukr6llzeojQ9BYzRc9ZRRnReC8GS0cEVVUPJ1HKqPHAALkkPOVsQAVDFEK5ef2AdEq&#x2B;iriN/iZomTgTNBbaL2apHFXjxiiQw&#x2B;kXsO51gLsGGkfh713L0= Authentication-Results: spf=none (sender IP is )  smtp.mailfrom=soporteti@arintia.com;  Received: from MWHPR17MB1472.namprd17.prod.outlook.com (2603:10b6:300:d1::14)  by MWHPR17MB0992.namprd17.prod.outlook.com (2603:10b6:300:9c::22) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2814.18; Thu, 19 Mar  2020 11:37:37 &#x2B;0000 Received: from MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740]) by MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740%11]) with mapi id 15.20.2814.025; Thu, 19 Mar  2020 11:37:37 &#x2B;0000 Date: Thu, 19 Mar 2020 06:37:29 -0500 To: no-reply@sharepointonline.com From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ar?=  =?utf-8?Q?iza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia?=  =?utf-8?Q?_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1584617834.241037876@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_tHiofV4tO44tlQc8bSo1qVdJbgBn0alekNDazqLP4\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR16CA0002.namprd16.prod.outlook.com  (2603:10b6:208:134::15) To MWHPR17MB1472.namprd17.prod.outlook.com  (2603:10b6:300:d1::14) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR16CA0002.namprd16.prod.outlook.com (2603:10b6:208:134::15) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2835.15 via Frontend Transport; Thu, 19 Mar 2020 11:37:31 &#x2B;0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 8decbc25-4dab-4fd3-f382-08d7cbf9e957 X-MS-TrafficTypeDiagnostic: MWHPR17MB0992: X-Microsoft-Antispam-PRVS: 	&amp;lt;MWHPR17MB0992FA0E8BC5755C3FD70E31A0F40@MWHPR17MB0992.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:353; X-Forefront-PRVS: 0347410860 X-Forefront-Antispam-Report: 	SFV:NSPM;SFS:(10009020)(376002)(136003)(366004)(396003)(346002)(39840400004)(199004)(224303003)(508600001)(76236002)(66574012)(26005)(55016002)(81166006)(861006)(81156014)(45954011)(45080400002)(186003)(55885007)(11855715004)(16526019)(66476007)(5660300002)(2906002)(6916009)(66556008)(66946007)(956004)(3450700001)(30864003)(316002)(9686003)(33964004)(52230400001)(86362001)(33716001)(33656002)(8936002)(18265965003)(6496006)(52116002)(27310500002)(50450200004)(39280500004)(579004)(569008);DIR:OUT;SFP:1101;SCL:1;SRVR:MWHPR17MB0992;H:MWHPR17MB1472.namprd17.prod.outlook.com;FPR:;SPF:None;LANG:en;PTR:InfoNoRecords;A:1; Received-SPF: None (protection.outlook.com: arintia.com does not designate  permitted sender hosts) X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	pA4pzJbDHYN5&#x2B;XMLTQ&#x2B;HzvgOw/YIgaWKNXIEQWGLvlB/if751XifqsLMvS1A&#x2B;kNREB5/NN3AVp59ZxVbJyczUlbfJJTAmuOHjfyodcZRvMkvE3JpJnaJOaO8n9U9DOSzy&#x2B;E1rHdqxHROG/CzrSiPtBV2bgqhh67FJ&#x2B;bf/a9m7m9WtqjJxMyvziSYTtcIR30MYaLvyNnvwenjagpZ3fNzfLieEhzhUxDAmgDI5DH2Kaa&#x2B;0eOjtsPZyaQHNyNlXih0uarZWiipQy46KXHpoAVxAKLQ7jN1G8xPaS2twwy0skudgsj31QqTQBEdaqr17d1BOPMelo7HI7fsANdBawdzO4QC6O72w3WxbAI9FeqUiIcINPUkgsfMd70eimXxRPUFsl36l3FwZ0r88P8KFxrdJGXsrSlPCv8Luc2jeQk9ke2Jteen/Xkqwr2gFiXr0fF9&#x2B;1ma9hA2fMVNLyjsRJ/JA6NtytXiNQfLX8qMfeDmwAO0Nid6zaGn4Y6Rl0lqz&#x2B;BXlRNt1a2QGjjRdPrCVzLeNABwu2X/G/lAj/Vz8UUiHUuZHlY/tIP4UpiCcgX4nK80G0B5XEYVy9YUCZv2tMCSup6aGKeFKsf4HRSeQQmFIIEEKo62N8ymAJJ4qeD/BM3Yg4AZZDvvHYwbV&#x2B;rgZwrn7PCI4kBWEDKctn4erNTLqF7C1DnBFkTudHeqLq7nX8uU X-MS-Exchange-AntiSpam-MessageData: 	tFg8wcNlmDhvIOzXEziZVajObd8261xEsv1dp&#x2B;s&#x2B;4RmE2DQ9dMI7Mg2Mu4cq/co2ULlrIbHw600N9MprlGywPTuNK0pCtBAyNt9IepxBhbeA1b&#x2B;GZ9LO7Hw6KIYS5yuMy81EzIoiMUWWFj0PiNUFaQ== X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: 8decbc25-4dab-4fd3-f382-08d7cbf9e957 X-MS-Exchange-CrossTenant-OriginalArrivalTime: 19 Mar 2020 11:37:36.6103  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: DYSB6S0Pr1ZqMJeJosNVm0Tsf9PKSjmmQ33ens3ci9rKZaQOy0AnDkucJyVttm3rKg2GTmptJczDjLPO5W/RtQ== X-MS-Exchange-Transport-CrossTenantHeadersStamped: MWHPR17MB0992 &lt;/pre&gt;',0,2,'2020-03-19 10:40:02','2020-03-19 10:40:02',1,0,0),(287,'Ticket',39,'2020-03-19 10:42:24',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;3/19/2020 11:40:28 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [CY1NAM02FT040.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;MWHPR17MB0992.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;CY1NAM02FT040.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:40:30 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BL0PR02CA0039.namprd02.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:40:38 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;8&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:40:38 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB0992.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=QU&#x2B;Uj7yDYgvt8u&#x2B;rnYhZx/cVyLXviFyduoMkpY05Qe3STtaFMx8czM95UUf0gzuRyIrkCcnhZL5/ZhSj4M6/PrQA5jC86A/uo3C/CH/g/iDoXmJ7iEjJ2u8WqCRa7P5neM0v/SA6QXTgnbeVc1YZ5Vk8yFSYRL9cfTJc9NNS2tRPkOH0pdVhN8OwxEZ9WoyKjw43nZeEeEuYmH3JQ5AAp75IORuXKCTasHX/bmPJxfUeyO&#x2B;cdC4Lc6CMkkjVhR3gI/6&#x2B;IqL9h&#x2B;bhNx7coUl9/o3P0eylsESZLm7z8Y8F7IVHlTWFg3OpX6&#x2B;Fkjk2&#x2B;153MwQ6Jnfu&#x2B;1CizdKpA8r81A== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=hadvif&#x2B;VQW3RMhMCQTM7NfHidMvDO0VksuLxRfEFLKI=;  b=EHElNIRgQDdwFnfqxExp616dTF5F9lR75Q9gcbwHwiwmKlZs1pCs99ciEFuep5AWdIzeKomGjXj7&#x2B;2W7Ze//3MEbArMXUteHvz0HWj5sxCNTPTvep29csPLOH0L6&#x2B;zPkGO4hPnh6OlQeLOBl1lDdgDuGsdpQnyBM/8KQqRmPfaJom1G7mGPJYyxTzSSHuGJSi8Rt2JyZNDTA4A9pCJ9RIoilgQa2Lip5ZW1fZ84yWQN0MBj8prQOlpwTuhIjmiNFFsNI&#x2B;m7a18fPsvL&#x2B;XWJd4h8UQYJzJiLGOiyNKtZQXq5E18gwGaoE2M5mVWujhPRrFvK6zfmeixduwIySBirwfA== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=hadvif&#x2B;VQW3RMhMCQTM7NfHidMvDO0VksuLxRfEFLKI=;  b=I06hr8y8OpqXbG8Narrwlvp1O9fGFbnFZsK1CmAHoPTmbr0PcRJ1U7LUcrrcV92Uwict3eCgrQC9hkoowNAm5va/ZrW5X7t7x5VPv15l&#x2B;5FZlLPBmsatYVGIYT3WEg9guNmoA/xY0vWl7sODM/gbpyClKJqrWwYbotL2/PJTxGk= Authentication-Results: spf=none (sender IP is )  smtp.mailfrom=soporteti@arintia.com;  Received: from MWHPR17MB1472.namprd17.prod.outlook.com (2603:10b6:300:d1::14)  by MWHPR17MB0992.namprd17.prod.outlook.com (2603:10b6:300:9c::22) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2814.18; Thu, 19 Mar  2020 11:40:38 &#x2B;0000 Received: from MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740]) by MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740%11]) with mapi id 15.20.2814.025; Thu, 19 Mar  2020 11:40:38 &#x2B;0000 Date: Thu, 19 Mar 2020 06:40:28 -0500 To: no-reply@sharepointonline.com From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ar?=  =?utf-8?Q?iza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia?=  =?utf-8?Q?_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1584618014.1536427686@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_kBHG3xZGpFypgGNtAYYL0ZJvNOh0ggl9DIjVrsXJU\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BL0PR02CA0039.namprd02.prod.outlook.com  (2603:10b6:207:3d::16) To MWHPR17MB1472.namprd17.prod.outlook.com  (2603:10b6:300:d1::14) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BL0PR02CA0039.namprd02.prod.outlook.com (2603:10b6:207:3d::16) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2835.18 via Frontend Transport; Thu, 19 Mar 2020 11:40:30 &#x2B;0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 708adcec-64eb-4571-f54d-08d7cbfa5478 X-MS-TrafficTypeDiagnostic: MWHPR17MB0992: X-Microsoft-Antispam-PRVS: 	&amp;lt;MWHPR17MB09925CC4E632488E164BB597A0F40@MWHPR17MB0992.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:353; X-Forefront-PRVS: 0347410860 X-Forefront-Antispam-Report: 	SFV:NSPM;SFS:(10009020)(376002)(136003)(366004)(396003)(346002)(39840400004)(199004)(224303003)(508600001)(76236002)(66574012)(26005)(55016002)(81166006)(861006)(81156014)(45954011)(45080400002)(186003)(55885007)(11855715004)(16526019)(66476007)(5660300002)(2906002)(6916009)(66556008)(66946007)(956004)(3450700001)(30864003)(316002)(9686003)(33964004)(52230400001)(86362001)(33716001)(33656002)(8936002)(18265965003)(6496006)(52116002)(27310500002)(50450200004)(39280500004)(579004)(569008);DIR:OUT;SFP:1101;SCL:1;SRVR:MWHPR17MB0992;H:MWHPR17MB1472.namprd17.prod.outlook.com;FPR:;SPF:None;LANG:en;PTR:InfoNoRecords;A:1; Received-SPF: None (protection.outlook.com: arintia.com does not designate  permitted sender hosts) X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	N6MvN4pTVXeMjF6myoe&#x2B;pmeGmrXFpMRSyI/J96CM/xbRfoIh1OvWiPJzsEr2&#x2B;Z9NkRBu9Kn4YZghXBIV6ZmH3epQw2vRFajxtap3uo2wUiZGHiTZK4NDIxX&#x2B;F0hiF4PozCovah8PtK6rH7W7hMgZawcadE0eBueJJT3fgTWV8k3iBt8dietK4Pym9aXdQ/0pJX5zouqrX4OuLbl2WR58ncI&#x2B;5tZtuwYsNiNAuSTunkY1oI6WR5tumwYoyFJoyyU8/TkB5DTTeuFmiqk2JX2pcjxMHMzF1EhiMDYhCD/X4QThSLy8lgo88DG3Kz0A6GyZpBwzO0nWL38LZ9spwUx/w75SxNuF/1&#x2B;N7SQndicvfA/eA2uqVRGJXGGmjdrqF88xtX7iZ6wTR1CrDPKoZIkTwml2Ph9aLiRfnaRpxbF/zjDRkesmAkPy01NNoQFNfZtG205&#x2B;P09K/ftfComWRONPh4JiELcuG7HIfVNXastCn63&#x2B;MaEiu69xQg1hGcfUtdiHruUUjFLvHJmfX73tnUoxi1N9KwhiDF5R1DgfJsri2m/K5U6l20Ob/0YtnL130z78QhiAlEOILnTyPaSfcTvWue&#x2B;nqGV27MAgFdlfkGB5ANhRb8Sse7GWkY99Ei6wl94XEMG8QjVEle42wc4Gbwpn6UD6&#x2B;aYhOuYNuATttXnw/Z4RUi85yCugMnOxvuHH2IpH X-MS-Exchange-AntiSpam-MessageData: 	vUb9O8NNIWoAdhfXjSOSjC71yFaAefwOdF45fL2tEHbEgkyIAPZ6GQfhGCPYia1WLgTN0d7DG4pcrkO50Tfpwhgu8fvoUKxBNUlV4w6JHO2UF6irD&#x2B;3yfvSKtdaZsdGDy4P13yneOYTnw93TlRsLfw== X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: 708adcec-64eb-4571-f54d-08d7cbfa5478 X-MS-Exchange-CrossTenant-OriginalArrivalTime: 19 Mar 2020 11:40:37.4593  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: pTtxzevB2NRaEPumaTqQ7A6gQqGkAP&#x2B;kNAlKAoITucnFnrQ&#x2B;GYz1ZoctAIkqiWRELOxDqXapvcQrrmFwbjuGLg== X-MS-Exchange-Transport-CrossTenantHeadersStamped: MWHPR17MB0992 &lt;/pre&gt;',0,2,'2020-03-19 10:43:01','2020-03-19 10:43:01',1,0,0),(288,'Ticket',39,'2020-03-19 10:45:24',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;3/19/2020 11:43:27 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [CY1NAM02FT044.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;MWHPR17MB1566.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;CY1NAM02FT044.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:43:29 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR01CA0040.prod.exchangelabs.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:43:35 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;6&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:43:35 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1566.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=WraDizBhMe8Bhi9H4POJADCXA2tKWiqArA24A3Epbu4QV63JwvhSDZWgKDYZ25q8mRw9nYVlmPRG0I9CMMCHgU&#x2B;w5U6qXxh//MHdFcGj3zNmZAVOmwLfI&#x2B;FfZ7XbR3JyfrXIJJHOtkHHJJG41gSwTlujEHJeFf8Eci5fvKkCec/TinwIv9JHtxyDS50&#x2B;8VZ5qKydQrgeggGU7U8fGiy2Ms2Xe2XAL8KG9Fo3VZpuCsmOH2//Jq3kS4dfEBnWL7R&#x2B;BNPhNwyDllYeTWxh6BvZhIusnRem8CzDcn0tbBdIvIQ0kPGj5Wx8&#x2B;4zEm7KQXxpjrzeWz1iK5MgiBdUYNX2H8g== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=hCPXGyEIZcKdZYxzBXlnbpKKiAJNnxXK2awHMWzCH3o=;  b=l6&#x2B;/cq58gJA&#x2B;pJ0hnGG6bE18okdsqk971AdmPuDo8CWE36j4Ja3i2wj1yAzymZo6ixzyp4uu91oiCNR0VKCx4m9nhlyl5nkwU5pmMFA8iTpwQdaMs6vBgjBg5M4xkrixF/eQUAU5c5IWc0w&#x2B;e9uSdOF2ZBaTOTOzyU1vCrNaP6MGrIHvaBZ2IeAVG8l79awOczbxpR6wNm6upT&#x2B;91EMDeya9YigHLde/ExaypjD88KyQh6zNTkVkIDzQqLWABMebcO0JO1kVvv4l9K6rRrVLDESAOcyS3J0RYtC9KJx/GZorgjeRNE/jfMm354cVFijnVn2VzZaWnuEjxxWrEsOmRA== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=hCPXGyEIZcKdZYxzBXlnbpKKiAJNnxXK2awHMWzCH3o=;  b=CXIy4Y2u0Z/WZJZgjYIQsGhtTMkeLfHm2aFfAVlNTYoy/dCR5XChK3G4wQspfJsVtbn37aLPPozykX6&#x2B;ZZPoBLR3RWDcyMWEAMtVIW5DY5CYGvIjfK3cVWATQRjgKEDTtTJlFfIU1qeXSHVvU6weO7jKqKAmMfZOIkOabwVpPlQ= Authentication-Results: spf=none (sender IP is )  smtp.mailfrom=soporteti@arintia.com;  Received: from MWHPR17MB1472.namprd17.prod.outlook.com (2603:10b6:300:d1::14)  by MWHPR17MB1566.namprd17.prod.outlook.com (2603:10b6:300:c5::13) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2814.21; Thu, 19 Mar  2020 11:43:35 &#x2B;0000 Received: from MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740]) by MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740%11]) with mapi id 15.20.2814.025; Thu, 19 Mar  2020 11:43:35 &#x2B;0000 Date: Thu, 19 Mar 2020 06:43:27 -0500 To: no-reply@sharepointonline.com From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ar?=  =?utf-8?Q?iza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia?=  =?utf-8?Q?_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1584618193.90252322@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_YU3grrea85HBX2tqXBrnSdG6CeAtuCQwDZw1pkaThao\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR01CA0040.prod.exchangelabs.com (2603:10b6:208:23f::9)  To MWHPR17MB1472.namprd17.prod.outlook.com (2603:10b6:300:d1::14) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR01CA0040.prod.exchangelabs.com (2603:10b6:208:23f::9) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2835.15 via Frontend Transport; Thu, 19 Mar 2020 11:43:29 &#x2B;0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: fd0bfd81-2089-4181-415e-08d7cbfabf03 X-MS-TrafficTypeDiagnostic: MWHPR17MB1566: X-Microsoft-Antispam-PRVS: 	&amp;lt;MWHPR17MB1566C563D5CB606974EAC095A0F40@MWHPR17MB1566.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:353; X-Forefront-PRVS: 0347410860 X-Forefront-Antispam-Report: 	SFV:NSPM;SFS:(10009020)(39840400004)(346002)(396003)(136003)(376002)(366004)(199004)(956004)(18265965003)(8936002)(86362001)(508600001)(186003)(52116002)(6496006)(2906002)(45954011)(45080400002)(861006)(66574012)(16526019)(33716001)(224303003)(5660300002)(6916009)(81166006)(33656002)(33964004)(81156014)(66476007)(66946007)(30864003)(316002)(52230400001)(3450700001)(11855715004)(66556008)(55016002)(76236002)(9686003)(26005)(55885007)(27310500002)(50450200004)(39280500004)(559001)(569008);DIR:OUT;SFP:1101;SCL:1;SRVR:MWHPR17MB1566;H:MWHPR17MB1472.namprd17.prod.outlook.com;FPR:;SPF:None;LANG:en;PTR:InfoNoRecords;A:1; Received-SPF: None (protection.outlook.com: arintia.com does not designate  permitted sender hosts) X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	8QJcJoa1AOKx99bIbLwV0y&#x2B;Qs9wdQZkUsQSPhrdgpHK0S5/kPZdqkccWZ9PKmbrisL1AlZ0mL6NeefcDyFDuQraS&#x2B;cGq9HaSxQRsHmHxxlYhPoOaNjFlz17mXuUUw7AUbY9UKfBq0rO&#x2B;EcJ4IUk8XAC&#x2B;BIS57M3/qPyHPhrdFj15bT&#x2B;R52fuNBfSpjqeD5cVuy1LATBE7&#x2B;RR6DKoyqJAapEvVDqVpdwTAtTzm995ANrErcrN1RuLVvFTP4P/IlV/uFg70E4ka3nep77sBMnXIdckIyoEZa/1bhi7d0lirgV0UxeBNF1j/Kl5x&#x2B;IZSQZ/ve9akBgcK8&#x2B;vWmAjIaU9LSAIsFtIDq9gzLwnZNcuS87vIgPly04uxYGaTx/xYLnIU88cDqUSoP95h0/K5jj98Mh8ON4E0W69/gzAjcKtUQkm5EaaPAI&#x2B;JDPD8xziRHoxPezvew9G7JqCv/TtscIgfNg0GKRDpdy8I0hg2H1LAw2dar89vTBQMHNJ426/Uj/URNvJDWAam&#x2B;n9ibJsr0ukNpqH3I/7icKrTfPLWxxmqpMAZpZi5XlqcASlUlsa&#x2B;0u3llwJDSbYxF4BM9QIfUlDiAfSjll8nQFMNllwd/gDRxw853HLe8BqO6gHcJwhrKy&#x2B;ws0O1n3bqIzTmeJQqXDDbUNBXtK/qKppLIf/5p7OJ1J05PBtAT1DhXuKUgvXZcPR X-MS-Exchange-AntiSpam-MessageData: 	qzU50wod&#x2B;UhcYFaKqemL&#x2B;6EEjZ0RrXHwrvQECHJGxujI2jOGFzQyAcDIHrhJ1O2q&#x2B;JlpWbtw5cw1uDsBSsvbJASe9aGPjO4MahK/nBOPCGgKchTEs/IX/dK8pAzmazq7WuVhq3/OkgXcbbCW/IjOnw== X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: fd0bfd81-2089-4181-415e-08d7cbfabf03 X-MS-Exchange-CrossTenant-OriginalArrivalTime: 19 Mar 2020 11:43:35.2296  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: /0XrsmJajXoHD3EH9JxuKfnbfjBlRY5cSaD2DBc8Jngux&#x2B;4Js1ix93Wjl1348l91lDWkD7EFUbawGiGnWxjjRQ== X-MS-Exchange-Transport-CrossTenantHeadersStamped: MWHPR17MB1566 &lt;/pre&gt;',0,2,'2020-03-19 10:46:01','2020-03-19 10:46:01',1,0,0),(289,'Ticket',39,'2020-03-19 10:48:24',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;3/19/2020 11:46:28 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [CY1NAM02FT060.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;MWHPR17MB1566.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;CY1NAM02FT060.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:46:30 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR12CA0030.namprd12.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:46:36 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;6&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:46:36 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1566.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=gfPE8lLkz2ec4rF6g9xkZgv4/9P300aGA0xcBqoF1BVrE7welqxeDZ0UB96Bs0I5EtDo3hdnjpULAqJvhoOYlM7Mh3FrEyICBiJ4moJJJMzbaYofVTk7iSWHJ&#x2B;LtD2haCMluvLItgmwSgjbBIlvv0R0aY9H1eJkZuNjDVG4DkynOm3rsKzXjjTctmq4nNLQBo0bMUikcVIo3XZUrd02ymbFyv09VimDfxzdd52s1B/whpmQyLRx50&#x2B;OMijmQsawcgtd/a9GGUY8RgJ8D8nXiLMGfC/ZdlhC&#x2B;wApvNpKE/cO6oTh4HxgnciYFaDCal3cr3P1TssnMBTn65/PYuj5bng== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=F&#x2B;t6S34T3jV0ifhhUXajxI&#x2B;SAE3jONWc04jHHw2t8O4=;  b=JoQGcQIupQ7qhZ5EXubtuDqTcrO1kbPVYQrDGE8DvVM1cUYWn427nKwt&#x2B;RnWVZQ9O9xrxLnr5fYVC8zus2yWEIukZogtBzWgOjuVT4zmDMfWbx1L9eeFDrYKt1mBJnoxnHGb&#x2B;uzuANSBlC&#x2B;juJiL0ZxZzEe&#x2B;QKAbn&#x2B;1g&#x2B;c6b9t6fJixuev69F&#x2B;qAwOzNpyu4hXwxXGmI61YTL1S&#x2B;k&#x2B;wB3AU5wudzEY6zta1vJFTiV9J5xyPd9lectxQ4c7YkSkD&#x2B;x19cFQI0x00lCvkiU47mQ0nuMAONgt7JCjzQloUypGxvXqxrvtTU3NNk3mDGUvcncoGfI3gVpub0PXf&#x2B;22OHug== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=F&#x2B;t6S34T3jV0ifhhUXajxI&#x2B;SAE3jONWc04jHHw2t8O4=;  b=fv2SIO45C3hfYPGPeRsWve2ybIaBkeK&#x2B;wEGPhzV2/VMnv8les&#x2B;HdLJ3hJucWGRmO1YZIfJU7L4IakG21NWE59461yoHUGM1&#x2B;9sWObYxl6xW1JOuh&#x2B;DHn8VdSNVzPLzxpZO2ufecAZZ5KDIG8ocJCy2YEdIiQPeP9Pv7bPZn4fZc= Authentication-Results: spf=none (sender IP is )  smtp.mailfrom=soporteti@arintia.com;  Received: from MWHPR17MB1472.namprd17.prod.outlook.com (2603:10b6:300:d1::14)  by MWHPR17MB1566.namprd17.prod.outlook.com (2603:10b6:300:c5::13) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2814.21; Thu, 19 Mar  2020 11:46:36 &#x2B;0000 Received: from MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740]) by MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740%11]) with mapi id 15.20.2814.025; Thu, 19 Mar  2020 11:46:36 &#x2B;0000 Date: Thu, 19 Mar 2020 06:46:28 -0500 To: no-reply@sharepointonline.com From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ar?=  =?utf-8?Q?iza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia?=  =?utf-8?Q?_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1584618374.1268654401@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_fgCVhvKyQXllQtIfs7nv14xNZPtQiEIgziduEmN6pc\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR12CA0030.namprd12.prod.outlook.com  (2603:10b6:208:a8::43) To MWHPR17MB1472.namprd17.prod.outlook.com  (2603:10b6:300:d1::14) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR12CA0030.namprd12.prod.outlook.com (2603:10b6:208:a8::43) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2814.22 via Frontend Transport; Thu, 19 Mar 2020 11:46:30 &#x2B;0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 290769c2-1c6e-400e-739a-08d7cbfb2ae4 X-MS-TrafficTypeDiagnostic: MWHPR17MB1566: X-Microsoft-Antispam-PRVS: 	&amp;lt;MWHPR17MB156651590713BEC24D7DC7D4A0F40@MWHPR17MB1566.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:353; X-Forefront-PRVS: 0347410860 X-Forefront-Antispam-Report: 	SFV:NSPM;SFS:(10009020)(39840400004)(346002)(396003)(136003)(376002)(366004)(199004)(956004)(18265965003)(8936002)(86362001)(508600001)(186003)(52116002)(6496006)(2906002)(45954011)(45080400002)(861006)(66574012)(16526019)(33716001)(224303003)(5660300002)(6916009)(81166006)(33656002)(33964004)(81156014)(66476007)(66946007)(30864003)(316002)(52230400001)(3450700001)(11855715004)(66556008)(55016002)(76236002)(9686003)(26005)(55885007)(27310500002)(50450200004)(39280500004)(559001)(569008);DIR:OUT;SFP:1101;SCL:1;SRVR:MWHPR17MB1566;H:MWHPR17MB1472.namprd17.prod.outlook.com;FPR:;SPF:None;LANG:en;PTR:InfoNoRecords;A:1; Received-SPF: None (protection.outlook.com: arintia.com does not designate  permitted sender hosts) X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	C607hn7oEOchMhnZVmFQBxrK2aI47azDuoUBIOdjpA1IXm81a&#x2B;sa2ovrayH4jhtk6FGVtT1RkgTfWvH7tmkJ0BKe9rO/AqbqHl3JqnXNbd8uNZWyoOeIXzFsTHRjVJV3Fr8lA4Ehx4K67Io556pZeIcL7Ei1oZdNR78M1wqHgxit5WqQ7kmK9EQUr8Wx6WZyNk6TAMeW1fC9Yck7unpp2CnhoivTH&#x2B;fwH0w0TWwUAlZcYDjYAaNaV2iLmUSCNnwzXX/5eVjz&#x2B;t7pbYBN6baugIRB&#x2B;ua2WA7RKfE5Hf21SiivgLZ/zpHMpxMKfR6F/mB42n2bxsYxW312mQvxUMqzgGbFucIYBIaS/2NWPkKVfds0l5XyIajy/ml8MbkcbKufms6ovYFKvFw1EYhLASDmZrZb&#x2B;ahSglYGTId0aaKz5KQQ2ps7KVOhkayt2A61CcS2yAxVT&#x2B;LxauXsXYudDLeDjW&#x2B;Bb74TjQZTOVlXGWTgbe04&#x2B;kziGTHheKOtLgqEEPRPOPOQ3q5/aVQsTshQ770A5u0IUT3bnlFqm/NtqwhIt3UxoOhBP2kZlKhVRQB61e8c06DcZd&#x2B;koIJECMBh6hX1Y9WbhqfaKBcA6O&#x2B;HicegfoKlir9HiDHhzZzzxAyxSVoMcPdRRajo4PhjwegFYpjnImD&#x2B;ynhRtwLr7NUxSkD&#x2B;3DywFlZCTcJoI8jKHfgc&#x2B;MQJ X-MS-Exchange-AntiSpam-MessageData: 	hxOLpSfPxreAhZVb7m8BvdiOOb4a&#x2B;vJqI7VRH1pn1490ybg8SimD88j5C23JTUmo7rM0vE3ZZisCH1y2DLpCgGiKWK8EVjBiGR5hBk&#x2B;vsSU4icvmYXD19Q0ufs8MbgKWXKK&#x2B;5KdIqhDsWAzrx0Ngog== X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: 290769c2-1c6e-400e-739a-08d7cbfb2ae4 X-MS-Exchange-CrossTenant-OriginalArrivalTime: 19 Mar 2020 11:46:36.2751  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: J1U0kosepl/sNFzQWnTjmQx5oo2kmZ3zXzdDFBQ0QrF8wt3qs94cuMM/H6ADZKV6Qt3c6kyMxXeRga7p2buhEw== X-MS-Exchange-Transport-CrossTenantHeadersStamped: MWHPR17MB1566 &lt;/pre&gt;',0,2,'2020-03-19 10:49:01','2020-03-19 10:49:01',1,0,0),(290,'Ticket',39,'2020-03-19 10:51:25',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;3/19/2020 11:49:28 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [SN1NAM02FT024.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;MWHPR17MB1566.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SN1NAM02FT024.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:49:30 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BL0PR02CA0138.namprd02.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:49:36 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;6&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:49:36 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1566.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=O/NArG8Q3or6IEjY5rZ4HTFvMVe/m2HK3TYv/QyGTHQKXpwBJ0eX4I3hXqXXnBuuK6yNcnQXYvIdWQ/Q3DRJlrBPNNE0YVmEoy4vkeAzXhGAN&#x2B;72zehzulZDf50cAC8K9S&#x2B;POB5l/k5431VHSQKmCRVx&#x2B;gSCRG952sRpsRlHws7CeenS3haTSxq4WSu60fP8QmwIs3tT6Wx81fa5km9I72ZEIqFgGuOmckw&#x2B;qOs6CUTmUJd3GBmSgCnKOQCHr8wcdHWp4mMFwmIClbQKM8r1S8dzroZAecJB1&#x2B;GXRwP6ybDIhvTcNIFPFrGMCM5ZtZIDrTQtJOfff8Wzhq2Qk&#x2B;8bFg== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=N2vU2524Qo3kKLqvgsxOx2FGjU3O4y3aTn0yCM8RMlQ=;  b=Dlmbq0xh8&#x2B;cEIK5kYCbhLWKVHNK4sZoO4uI/roVp7WHQvwehhbido7JeDZve5zjw7REi4RXkfz1tNmYGp8XHNY7Ep2CenE/XQusdjptoN113FFTkdOfa5LfwMFsnVEE2Tl4O5s7hxvFo6iHYh79mZeWwcYzkvKgwLOZZLcoLhuW76dn/Gr6iO0YU&#x2B;&#x2B;gYiRSKlDr39R/eB1aKVgjGDaODbdN0d5aYoDxD67LV0gWM26XhlfEvb6WpYK5zLozsIqK92ZwSK1MAsBKjnXBd2HQuz95iFPq62wZARJECNl65HSgP2gKNYhYPxVL7dGm&#x2B;XCNsJRTqa&#x2B;31&#x2B;ck&#x2B;nKL&#x2B;rZuwJA== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=N2vU2524Qo3kKLqvgsxOx2FGjU3O4y3aTn0yCM8RMlQ=;  b=brZhDbL9iGU5VRqo3pTOhDOMpzCTeqfoz9zW&#x2B;kw4nSLpvJ19RMs4zLND&#x2B;ENR6wUanJtpfQV30Jy57bugz831Go6r26kF3AVswXqg/A6CPiKz8ErxcG3moMURUaetobVDyGEoUuTs7W6YN4L7hdipun7MhZls7vZI0MlSXSc442Y= Authentication-Results: spf=none (sender IP is )  smtp.mailfrom=soporteti@arintia.com;  Received: from MWHPR17MB1472.namprd17.prod.outlook.com (2603:10b6:300:d1::14)  by MWHPR17MB1566.namprd17.prod.outlook.com (2603:10b6:300:c5::13) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2814.21; Thu, 19 Mar  2020 11:49:36 &#x2B;0000 Received: from MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740]) by MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740%11]) with mapi id 15.20.2814.025; Thu, 19 Mar  2020 11:49:36 &#x2B;0000 Date: Thu, 19 Mar 2020 06:49:28 -0500 To: no-reply@sharepointonline.com From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ar?=  =?utf-8?Q?iza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia?=  =?utf-8?Q?_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1584618554.2033902453@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_c1wc5I9L2qjcbLIMkfNcdk7jTkGtcVhf86p8OJFKU\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BL0PR02CA0138.namprd02.prod.outlook.com (20.177.207.107) To  MWHPR17MB1472.namprd17.prod.outlook.com (10.173.245.14) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BL0PR02CA0138.namprd02.prod.outlook.com (20.177.207.107) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2814.21 via Frontend Transport; Thu, 19 Mar 2020 11:49:30 &#x2B;0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: aaa60553-ff2e-4b4f-fe5e-08d7cbfb9628 X-MS-TrafficTypeDiagnostic: MWHPR17MB1566: X-Microsoft-Antispam-PRVS: 	&amp;lt;MWHPR17MB1566FE15E812E0A9734CCA13A0F40@MWHPR17MB1566.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:353; X-Forefront-PRVS: 0347410860 X-Forefront-Antispam-Report: 	SFV:NSPM;SFS:(10009020)(39840400004)(346002)(396003)(136003)(376002)(366004)(199004)(956004)(18265965003)(8936002)(86362001)(508600001)(186003)(52116002)(6496006)(2906002)(45954011)(45080400002)(861006)(66574012)(16526019)(33716001)(224303003)(5660300002)(6916009)(81166006)(33656002)(33964004)(81156014)(66476007)(66946007)(30864003)(316002)(52230400001)(3450700001)(11855715004)(66556008)(55016002)(76236002)(9686003)(26005)(55885007)(27310500002)(50450200004)(39280500004)(559001)(569008);DIR:OUT;SFP:1101;SCL:1;SRVR:MWHPR17MB1566;H:MWHPR17MB1472.namprd17.prod.outlook.com;FPR:;SPF:None;LANG:en;PTR:InfoNoRecords;A:1; Received-SPF: None (protection.outlook.com: arintia.com does not designate  permitted sender hosts) X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	4MAeaUpsIMj6hFFAoQJ4RkH9DgZkat7N4no9PARBCnncMYHnNNohedv2ARJOZxiIz1zN72QYeUWcYdUAysZ&#x2B;BGWTh18E&#x2B;jEKwnf4CSzgfx4gGNncCZPplVa4HGHBO5pMzNCR576y4ID3ATF4B5YCmmpFHtQPDfQ8DRM1MhyC7Cy6&#x2B;rrJko2Av5KSiqeH7cpFta&#x2B;uKeLOQZ9yqWjpXBUG4ma9CFVQ8LRCxibEVQH6luLMpm/g4GU0lGkOYCS9U9L2sN0AnW6AEFIH4ErI3lno/j4UYwnczid7ayNOViXPjxWfIml&#x2B;djERt70AuI1q8WCb3lJvSKnxaTk06cNpGGWE7WJf0yGwAg3PlPw/STdLVXNeBTdPHgT8ty/6chhoPXTjFF3yj2VAkDG4zRk9GYH8mhXKnA38r&#x2B;2Kvup&#x2B;6fwa5ZH&#x2B;n08/pRpf5YiCwK4J2XUm3Bf2fdMFzL4JJcOO/b6W85U3XtJahsJJ73ZTLe9pZ3gI6JrvaPSEwLGVy3u5IJWFQ/yWR8VaMtCNgdFfE/&#x2B;EU5dEMc2JSIqfNMeL6AH15E0BSgDcyYXvhotlGEEixaeqhNUScDZyT6oifzUaAa&#x2B;/qblJMjl5mXW2LQgDFGseeEnxJJzq9kXhO1czawAZ8Y6c4Cv&#x2B;NnJ42xmca1lMvRHnfym7nRmCu2ebTVRiyzik92eVm6gg&#x2B;BvH9tlv7OgV0lJN X-MS-Exchange-AntiSpam-MessageData: 	zCbsFIvgTkmR1wxCYsjQbAEWbPKbM3oih9hgFHGqMIImvfMcEFT0LMs71RF1K1v7wwP6pxslCtY4tBLm0WeWCUKwTc95rqaWE4kPtW3EmA5YK16ZENXFg8I0klEytO2jeGMtv52M8txxeG8D45703A== X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: aaa60553-ff2e-4b4f-fe5e-08d7cbfb9628 X-MS-Exchange-CrossTenant-OriginalArrivalTime: 19 Mar 2020 11:49:36.2568  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: r8G&#x2B;JLOzyNdTFVqlAtVNegXPoCpaWuH6alHL3PnVyCo1RtCbC1L7Asf3pIet904s1jYdK5We7t5ym5/utIaLBw== X-MS-Exchange-Transport-CrossTenantHeadersStamped: MWHPR17MB1566 &lt;/pre&gt;',0,2,'2020-03-19 10:52:01','2020-03-19 10:52:01',1,0,0),(291,'Ticket',39,'2020-03-19 10:54:23',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;3/19/2020 11:52:28 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [SN1NAM02FT005.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;MWHPR17MB1421.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SN1NAM02FT005.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:52:30 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR13CA0014.namprd13.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:52:36 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;6&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:52:36 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1421.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=QFipFy&#x2B;j3lpWUmcXdCdOph7AFfHGqaAT7qWC5/Vpb3AVknw&#x2B;1Tud5A/q623hhZYkGgWwRgXp2ru24/lC1hlOtjJCgLxkFW9Hf2YcRa/54x9t03Sn5XhjrIjrzIYaOsBaPqra4dH8h34DBjnI5cRS9szAz8a&#x2B;ry8rl90zPWGKLP4hTyUsFXTJnNmaN818N/j&#x2B;1&#x2B;kULQ&#x2B;preUjRlJHp63PjI4JRVL9TaFJBlDD7KzizSCZPuA&#x2B;mMkUpDrZJ/F92rrZcRCeDZFqluDM5B3EseHHFha396PEF&#x2B;9WK5oK/VpEbDsGNAe5ZB0f0kFdYwwlgvrSHCd71ZWvkDkU1GbNbWcVsw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=kYaRXRu5f6fbwnkwogzWme5v3EVErhl/XX0T9WuU9UQ=;  b=EGLhilHk/0sUNkGDVl2shUCSI0uVqQnv1s/rl5abzVHRPSj86yIO&#x2B;W70Jsg&#x2B;GktEXReX24BTkb9In2&#x2B;wizHVQ2IBmCzfqL2WBcPnPQDRcdTkYtC2OSm5smiFAgR2Ibc6MT8ScAIhUJLyJFOFkWOVJfdnrtj5ER&#x2B;aF6Csd82dY6GYFpo1ulQfSzKKOTw1deiD8NYrBDQMsveFOnK6A&#x2B;R2J04EksI2NFKzzxocdmUwCDzoRdS8PR1eWYEkVeGk58k3iJPrxdEQf3WkrXIwLXAKrsEa8gO1RN5BxYlJAkFgKvLJiqzs06BQM&#x2B;eErBJMiMK7qqZDXhGK0OqLiyfwLkGY1A== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=kYaRXRu5f6fbwnkwogzWme5v3EVErhl/XX0T9WuU9UQ=;  b=TUNIS5wzy093gfNDbU8tbDLJUpp75Yis30PigsKkiLF01i2KNZRu38OQ0oCGis1uA/3Pxa4HBPzZbaYs0w9ysxiiqfMfrshFLYM7W3H/duq2HxxeFuzVUGI&#x2B;moW8ynLpP2pkPRr2b1oJ8fBgX1owEIjEdK3H3eJG9u3vDWkwFMk= Authentication-Results: spf=none (sender IP is )  smtp.mailfrom=soporteti@arintia.com;  Received: from MWHPR17MB1472.namprd17.prod.outlook.com (2603:10b6:300:d1::14)  by MWHPR17MB1421.namprd17.prod.outlook.com (2603:10b6:300:8f::15) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2835.18; Thu, 19 Mar  2020 11:52:36 &#x2B;0000 Received: from MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740]) by MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740%11]) with mapi id 15.20.2814.025; Thu, 19 Mar  2020 11:52:36 &#x2B;0000 Date: Thu, 19 Mar 2020 06:52:28 -0500 To: no-reply@sharepointonline.com From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ar?=  =?utf-8?Q?iza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia?=  =?utf-8?Q?_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1584618734.1690504729@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_gpn2CKk31lZWUFedIqvVPijBhsKcHwAS6YQCxky1hZc\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR13CA0014.namprd13.prod.outlook.com  (2603:10b6:208:160::27) To MWHPR17MB1472.namprd17.prod.outlook.com  (2603:10b6:300:d1::14) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR13CA0014.namprd13.prod.outlook.com (2603:10b6:208:160::27) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2835.12 via Frontend Transport; Thu, 19 Mar 2020 11:52:30 &#x2B;0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 3f65b8b1-fa56-45fc-1831-08d7cbfc014f X-MS-TrafficTypeDiagnostic: MWHPR17MB1421: X-Microsoft-Antispam-PRVS: 	&amp;lt;MWHPR17MB14216F9142BBF5286A2A5841A0F40@MWHPR17MB1421.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:353; X-Forefront-PRVS: 0347410860 X-Forefront-Antispam-Report: 	SFV:NSPM;SFS:(10009020)(396003)(366004)(39840400004)(376002)(346002)(136003)(199004)(18265965003)(186003)(16526019)(8936002)(956004)(2906002)(316002)(55016002)(26005)(81166006)(52230400001)(9686003)(55885007)(30864003)(66556008)(33656002)(224303003)(6916009)(86362001)(45954011)(52116002)(11855715004)(33964004)(508600001)(66476007)(5660300002)(6496006)(861006)(3450700001)(81156014)(66574012)(33716001)(45080400002)(66946007)(76236002)(27310500002)(50450200004)(39280500004)(569008);DIR:OUT;SFP:1101;SCL:1;SRVR:MWHPR17MB1421;H:MWHPR17MB1472.namprd17.prod.outlook.com;FPR:;SPF:None;LANG:en;PTR:InfoNoRecords;A:1; Received-SPF: None (protection.outlook.com: arintia.com does not designate  permitted sender hosts) X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	OGu284EjGQ8/X9afnkPB6XQxMQEQB1iX&#x2B;9V/1x53zsTuT98cW3vJY1diSI47a&#x2B;gyCamHbgcEWX4QGInw1iXoBa5D&#x2B;pyGnk68SqnjDEYYZQo1vSWxAWQ5xVfYjWPenpP1L&#x2B;6wfJDW4W&#x2B;yrY75IE9ZiQvM0Jn7gehhws6ETAt9lcM2logavgKG7w21ZG4bBLCfezK5SAD3YyPjkI/D1Ps52UW7Jit9iSQ1vyKjN7wy9MgBpZNBDyjsqTYgi4abqiR81eFdDUoBqpcWYH1FIXdi2hnHd&#x2B;ntUjM3n3mntK0x6&#x2B;eDp62JFeHY/tqUuoQ7oYaBXZifmhVkiPLB92FtCj1v73pFlkfde5V/3&#x2B;DKn&#x2B;U92ppfejhchK/I6puIzw&#x2B;pKk6lUPtCb21GUh2ZtQius/dRsNpivgv&#x2B;YkTKbf9ivLWhdtPUSR&#x2B;29VIDwgKTVatcH4sYCCakQjeP0nilvL4USn&#x2B;6u4yLWGV/Bv2sOrzWrM5NwoMpTJCsKJCdzpXN94JxxbvHuZ&#x2B;YbvbURLD0GXnt63L0USEm3DFODNE8eL7M7RjRb11U9ZPtgU7XwhSLCYPraVET6EuWHf36mvgoBD9ks/88q&#x2B;icRn/VneI&#x2B;0K&#x2B;15G9ptnShrhS9BTQO9kdcIu34JNJCb/P04y0iyEIqsjaMzJcExEnSiyR5xXghNnh8dlDVLt55akzGvfSr/rBzXbPwM4h/ X-MS-Exchange-AntiSpam-MessageData: 	8TvEhMs0fwYex8byRw7EvQh&#x2B;fPpB0B4s5H5X62HRkqdf9maDNmtQEd4zE6COTbQ6l0E4nhj/4kkhEel8RqIvrz/rY/WEDuNcyFPXBOJrB7MpCjrAwYrf6AcjPdE72ES481TZYLTQiYTMHldNkOZeLQ== X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: 3f65b8b1-fa56-45fc-1831-08d7cbfc014f X-MS-Exchange-CrossTenant-OriginalArrivalTime: 19 Mar 2020 11:52:36.1018  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: F/MrQwd&#x2B;N/EaMuZ0iX5WnjBDeW6gISddksIzkaXF7arzYPIMAM9fV7f5jkdOChECpA6Ay4opuZzbPJcGWEPMLQ== X-MS-Exchange-Transport-CrossTenantHeadersStamped: MWHPR17MB1421 &lt;/pre&gt;',0,2,'2020-03-19 10:55:01','2020-03-19 10:55:01',1,0,0),(292,'Ticket',39,'2020-03-19 10:57:26',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;3/19/2020 11:55:27 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [BL2NAM02FT041.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;MWHPR17MB1421.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BL2NAM02FT041.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:55:29 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR01CA0033.prod.exchangelabs.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:55:36 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;7&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;3/19/2020&lt;br /&gt;11:55:36 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1472.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR17MB1421.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=Uy5cEqHRyDSNULdPe1xlJSbawv&#x2B;JAHZeFXS7F4k43DomPa44Im3GONPV4fwEbz/sKYqNxmmsog4TbebM5u32Sn4wfkfSJG6QrzHY36dew9/qO39LI7GY7&#x2B;7oJN7a74dG2G4rRmfeqw7jjOxiPEkB053JYEjdSoyqOzetJiRZBLgb2NJbsK9dqvvOtClJDn&#x2B;92TP7&#x2B;3WBHwB8syzUFaQutjHqSkTF1kIyogH1qMY1&#x2B;HoYziLbeSdI8worOfb&#x2B;s/s3jyqaXsxykMMSyOL&#x2B;YU3B/h2dv4I4RovRX4Skwf6d4Dk/UY&#x2B;3z9u9k0r60UxHUKqOAzEVZbtkxRFMQBYc3qiZTg== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=UjbgogPve0F/k2bOYQdpc/M9vRZPgNG&#x2B;OOrCjXLw1wU=;  b=A1cN3YmDabcFSLScncC7k48h14rXLIeTr72yX3R7l4NsSQBjQQmP/BhxHfwPT/iNxzZxYdPQ8pZ2TrBCo7L/5NDux5X9DC1/bYww4ohN1WVCGMSlV9xblBQ0u5M1stebBsgGU18/e7yaJHZGF1wQSWfuFoAbdH&#x2B;1Bd3HTlK5QPeRYpRYsSPXqUeBrdLj7JZYb59Ho8cD7z4Em8uAIA3YxWCMUm9n0Ks7zpxyBbyfhCI&#x2B;debq&#x2B;xjAqrJgfGGM&#x2B;S7bTJvUaSen0p45pNaXR2IzBSxka/3xEIp7yHAmr9hjU/aIzH4ukkhvzAFz2ltihjleEDBUplUIi2BsaIbCNhXeaQ== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=UjbgogPve0F/k2bOYQdpc/M9vRZPgNG&#x2B;OOrCjXLw1wU=;  b=i8x&#x2B;egG1yvSJPA4QzYle6UNSmmh9W4rE45KOOUoL7X30jjTWUXTQEhzZ49FQgsIyjxivGpsf90&#x2B;M2zabH3TBeiJuqGY8w622P4t6rF4BhTKKzR6HuUCvW6NYl0K2SA/MjCgvf4W2odZupgWIDuCNN34&#x2B;4zdzhnzSRtTUnk35488= Authentication-Results: spf=none (sender IP is )  smtp.mailfrom=soporteti@arintia.com;  Received: from MWHPR17MB1472.namprd17.prod.outlook.com (2603:10b6:300:d1::14)  by MWHPR17MB1421.namprd17.prod.outlook.com (2603:10b6:300:8f::15) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2835.18; Thu, 19 Mar  2020 11:55:36 &#x2B;0000 Received: from MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740]) by MWHPR17MB1472.namprd17.prod.outlook.com  ([fe80::e94b:b051:ca0d:4740%11]) with mapi id 15.20.2814.025; Thu, 19 Mar  2020 11:55:36 &#x2B;0000 Date: Thu, 19 Mar 2020 06:55:27 -0500 To: no-reply@sharepointonline.com From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ar?=  =?utf-8?Q?iza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia?=  =?utf-8?Q?_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1584618914.483675740@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative; 	boundary=\"b1_8sa6chluXFQynUdYdbvG5ABrhQKWZTiu0H0sADwKs\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: MN2PR01CA0033.prod.exchangelabs.com (2603:10b6:208:10c::46)  To MWHPR17MB1472.namprd17.prod.outlook.com (2603:10b6:300:d1::14) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by MN2PR01CA0033.prod.exchangelabs.com (2603:10b6:208:10c::46) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2835.20 via Frontend Transport; Thu, 19 Mar 2020 11:55:29 &#x2B;0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: c47c8d7a-1a0f-4b93-1ca8-08d7cbfc6bfd X-MS-TrafficTypeDiagnostic: MWHPR17MB1421: X-Microsoft-Antispam-PRVS: 	&amp;lt;MWHPR17MB1421A769E6C7E07121D80CEDA0F40@MWHPR17MB1421.namprd17.prod.outlook.com&amp;gt; X-MS-Oob-TLC-OOBClassifiers: OLM:353; X-Forefront-PRVS: 0347410860 X-Forefront-Antispam-Report: 	SFV:NSPM;SFS:(10009020)(396003)(366004)(39840400004)(376002)(346002)(136003)(199004)(18265965003)(186003)(16526019)(8936002)(956004)(2906002)(316002)(55016002)(26005)(81166006)(52230400001)(9686003)(55885007)(30864003)(66556008)(33656002)(224303003)(6916009)(86362001)(45954011)(52116002)(11855715004)(33964004)(508600001)(66476007)(5660300002)(6496006)(861006)(3450700001)(81156014)(66574012)(33716001)(45080400002)(66946007)(76236002)(27310500002)(50450200004)(39280500004)(569008);DIR:OUT;SFP:1101;SCL:1;SRVR:MWHPR17MB1421;H:MWHPR17MB1472.namprd17.prod.outlook.com;FPR:;SPF:None;LANG:en;PTR:InfoNoRecords;A:1; Received-SPF: None (protection.outlook.com: arintia.com does not designate  permitted sender hosts) X-MS-Exchange-SenderADCheck: 1 X-Microsoft-Antispam: BCL:0; X-Microsoft-Antispam-Message-Info: 	pOgw7N9kuNvr&#x2B;J11DWci8ofCdFTbHOXwQPRjVtH79RIOl25N6UHQZGlfm2k/wFxgKGtYzogh&#x2B;rW8kTFUDf2aQ2jEfZhX/&#x2B;rOQn3aTP3UGpmuo0mipU4lu3bTaXcwLo&#x2B;UYRlYmht&#x2B;k5/42ksM051tpKjTG8ZkpAUVhBG/DsrrZ9hvkS36Z7YxJpS6hTA0ReEV15dlC2uSH/Pc7pgsZQbDQWCeF5MqGZbbD2twpY9SR1Uiswa4ph7OZ2zLbn5roX6BG03T&#x2B;Hy3mN3nR81ijjNVkSJ4xN6nouLElEXuOGbtGstDzIAgmXuctI4aS8n&#x2B;QG1xCC0MLn/p1oeHJrTwHB6dEp2bbQLX8dSIcxca1xHWX60l4jV2u7MHBgcvT70w&#x2B;54&#x2B;32R1GkJpRXMDG/sqSz0SZz1K51BupFpPXnF&#x2B;TSJvct27hItq7smh99y99XXqFdbU9JzDNZ0d9/faWvzksEOKsAB/x0JamTCKkF0QDnxpLgF0S/VTF7CUddTa8XL4YRylsV9OCjQ103bgIwUG0BBkKgIvtuSm3snINizX46xf1A&#x2B;iE6FCaiFae11PtKyHkD22QDsD/NsihF9izTcho1jTrbMsJ38f0Skxnosl37RMWXZfHLgyw7QOnYRGNyHh1EySv1vuGgWhnb5ym1v1Oj6re0t4HVPuZVZvm0AhEHP8NpfUCz3IFLtjGFMS1cxFxNYr X-MS-Exchange-AntiSpam-MessageData: 	yhMF/pxRMcJyhvlAOzevu8gXaQWubtzC3&#x2B;njjaomq8&#x2B;Ut&#x2B;Ylxqhbbfzz5uq2j1Zm&#x2B;PKKmewF/ZDx/giJg7S8gCcrf9Gk/JBsoHr2VdHjc/cIC3nq1wGCIFbiUw16N2&#x2B;lAT1L579y&#x2B;mKvHmiJfpzxTA== X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: c47c8d7a-1a0f-4b93-1ca8-08d7cbfc6bfd X-MS-Exchange-CrossTenant-OriginalArrivalTime: 19 Mar 2020 11:55:36.1973  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: DGToDXDhApxCKQ1umO5KG2bMDWBNBlPyRstYUfodUlXPtcNHBBWiR4P4Ct96MO5B9wqVioIwD5iNjIpd3VqCqA== X-MS-Exchange-Transport-CrossTenantHeadersStamped: MWHPR17MB1421 &lt;/pre&gt;',0,2,'2020-03-19 10:58:01','2020-03-19 10:58:01',1,0,0),(293,'Ticket',37,'2020-03-20 15:56:56',0,0,'&lt;p&gt;Incidente reportado a Tigo bajo el caso #  INC 586071&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-03-20 15:56:56',1,0,0),(294,'Ticket',37,'2020-03-25 17:51:05',0,0,'&lt;p&gt;se escalo el tema con el proveedor donde se reporta un daño a nivel del sector con una ruptura del hilo  de la fibra óptica donde expresan se pueden demorar de 2 a 4 hora para validar la magnitud del daño. &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-03-25 17:51:05',4,0,0),(295,'Ticket',37,'2020-03-25 18:38:44',0,0,'&lt;p&gt;se genera una conexión alterna por medio de una VPN para que los usuarios puedan trabajar ya que llevamos un día entero sin el servicio despues de la caída del servicio as las 10:29 am del dia Miércoles 18-03-2020&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-03-25 18:38:44',4,0,0),(296,'Ticket',37,'2020-03-25 18:44:27',0,0,'&lt;p&gt;se contactan uno a uno los usuarios que ingresan al sistema WO, se les instala y configura la VPN, se les genera la conexión al escritorio remoto y se les deja al acceso a WO en el modo de contingencia mientras se supera la novedad con el proveedor del canal de FO. TIGO UNE.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-03-25 18:44:27',4,0,0),(297,'Ticket',37,'2020-03-25 18:52:17',0,0,'&lt;p&gt;Se realiza acompañamiento en la sede Medellin un técnico en sitio por parte del proveedor TigoUne para realizar configuraciones y posteriormente pruebas en el dispositivo y así validar el servicio y dejarlo nuevamente funcional despues de varios días de estar trabajando en fallas en el servicio de FO, &lt;/p&gt;&lt;p&gt;se valido se realizaron pruebas y queda restablecido el canal de Internet de la sede Medellin, posteriormente se le informa al personal y se empiezan a realizar nuevamente las adecuaciones correspondientes en cada equipo de los usuarios a los cuales se les genero un acceso de contingencia al sistema WO.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-03-25 18:52:17',4,0,0);
INSERT INTO `glpi_itilfollowups` VALUES (298,'Ticket',45,'2020-03-25 18:58:05',0,0,'&lt;p&gt;se contacta al usuario solicitante, y se contacta a Deyanira Matiz con el fin de buscar el visto bueno del tema y realizar el desarrollo de la solicitud despues de que Deyanira Matiz Autorice.&lt;/p&gt;&lt;p&gt;quedamos atentos a la previa autorización.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-03-25 18:58:05',1,0,0),(300,'Ticket',36,'2020-03-25 20:15:02',0,0,'&lt;p&gt;Se realiza creacion usuario y configuracion de permisos, igualeme se crea el acceso al sistema.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-03-25 20:15:02',4,0,0),(301,'Ticket',46,'2020-03-25 20:25:39',0,0,'&lt;p&gt;Se realiza validación y se concede el permiso para eliminar líneas de artículos en el detalle de la Factura.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-03-25 20:25:39',4,0,0),(302,'Ticket',40,'2020-03-26 13:28:43',0,0,'&lt;p&gt;Buenos dias, se pudo realizar los ajustes en las configuraciones del equipo a la acomodación del usuario&lt;/p&gt;',0,1,'2023-04-24 09:09:29','2020-03-26 13:28:43',1,0,0),(303,'Ticket',1,'2020-03-26 15:17:01',0,0,'&lt;p&gt;ya se realizo el envió del monitor de reposición para la sede de La Flota en Bucaramanga, este tema se coordino con Maria T. Salgar. &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-03-26 15:17:01',1,0,0),(304,'Ticket',50,'2020-03-26 22:40:57',0,0,'&lt;p&gt;Buenos tardes, &lt;/p&gt;&lt;p&gt;Se hizo una verificación y se encontraba el controlador de vídeo des habilitado, se pudo dar las instrucciones al usuario para poder hacer una conexión y poder ayudarle con este tema&lt;/p&gt;',0,1,'2023-04-24 09:09:29','2020-03-26 22:40:57',1,0,0),(305,'Ticket',16,'2020-03-27 13:39:19',0,0,'&lt;p&gt;Se comunica con Monica Enciso, y se procede hacer el cambio de nombre del correo electronico, monica.enciso@arintia.com pasa hacer pasante.sst@arintia.com.&lt;/p&gt;&lt;p&gt;Tambien se deja habilitado el PST del correo de julian.joya@arintia.com.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 09:09:29','2020-03-27 13:39:19',1,0,0),(306,'Ticket',54,'2020-03-27 22:46:44',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Se realizo el seguimiento con el usuario, y se pudo evidenciar que las rutas que enlazaba las casillas de excel apuntaban a la carpeta AppData/Roming/Microsft/Excel/CLIENTES, lo cual no pertenece a una carpeta que se frecuenten los usuarios, a pesar de que se creeara el vinculo en dicha carpeta, se le solicito al usuario cambiar los links por URL que enlacen en el OneDrive, o si no, no se podra guardar los hipervinculos en la carpeta de destino del OneDrive&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-03-27 22:46:44',4,0,0),(307,'Ticket',57,'2020-03-30 14:01:30',0,0,'&lt;p&gt;Buenos días, se coordino con el usuario, para que el día sábado. También se coordino con gestión humana, para el envió de la carta sobre el permiso de salida durante la cuarentena.&lt;/p&gt;&lt;p&gt;En el sitio se desconecto y empaco el equipo de computo para el viaje hasta el hogar de ella, en el sitio se pudo colocar el equipo de en el lugar adecuado para que tuviera conexion a internet y el equipo funciona sin problemas.&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-03-30 14:01:30',4,0,0),(308,'Ticket',56,'2020-03-30 14:15:16',0,0,'&lt;p&gt;Se cierra esta caso porque ya existe uno con el que se esta atendiendo la solicitud.&lt;/p&gt;',0,1,'2023-04-24 09:09:29','2020-03-30 14:15:16',1,0,0),(309,'Ticket',45,'2020-03-30 14:29:27',0,0,'&lt;p&gt;se aclara el tema, con previa autorización y se le instala el escritorio remoto en el equipo personal de Sandra Londoño para que tenga acceso al WO .&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-03-30 14:29:27',4,0,0),(310,'Ticket',55,'2020-03-30 14:41:11',0,0,'&lt;p&gt;se contacta a la usuaria para buscar el espacio para hacer la instalación del software solicitado.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-03-30 14:41:11',4,0,0),(311,'Ticket',58,'2020-03-30 14:48:38',0,0,'&lt;p&gt;se contacta a la Usuaria, se valida por medio del informe que arroja el sistema para validar los valores q no esta bien correspondientes a salud y pensiones, se verifica la estructura de la BD, se realiza el proceso de reparación de BD, se ejecutan escrips, para validar de nuevo que si sean tomados estos valores del informe al sacar la vacaciones con los devengados correspondiente.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-03-30 14:48:38',4,0,0),(312,'Ticket',16,'2020-03-30 15:15:34',0,0,'&lt;p&gt;Se realizo la sincronizacion del OneDrive, ya que estaba generando conflicto con la sincronizacion con la carpeta local, se pudo restablecer, ademas de esto se reviso el equipo de computo ya que este se encontraba lento, se quitaron servicios activos diferentes al funcionamiento del sistema y tuvo una mejora considerable.&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-03-30 15:15:34',4,0,0),(313,'Ticket',59,'2020-03-30 16:11:14',0,0,'&lt;p&gt;Se pide al consultor realizar la cotización para saber el numero de horas estimas y el costo que tendrá esta capacitación.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-03-30 16:11:14',1,0,0),(314,'Ticket',55,'2020-03-30 17:13:30',0,0,'&lt;p&gt;se contacta a la usuaria para realizare la instalación pero en primera instancia no fue posible contactarse con ella en horas de la mañana.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-03-30 17:13:30',4,0,0),(315,'Ticket',55,'2020-03-30 17:16:44',0,0,'&lt;p&gt;me pongo en contacto con la usuaria a eso de las 11 am, se concreta para realizar la instalación de los prevalidadores solicitados por la contadora.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-03-30 17:16:44',4,0,0),(316,'Ticket',62,'2020-03-30 17:26:50',0,0,'&lt;p&gt;Buenos dias,&lt;/p&gt;&lt;p&gt;Se comunica con el usuario y se realizo los siguientes cosas:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Con el usuario de Monica, se volvió a compartir la carpeta desde pasante.sst@arintia.com y se volvió a a enviar el compartido.&lt;/li&gt;&lt;li&gt;Con el usuario Cristian, se explico al usuario que no puede compartir una carpeta con acceso directo, ya que no OneDrive no puede hacer esa sincronizacion de esa forma.&lt;/li&gt;&lt;/ul&gt;',0,1,'2020-07-10 22:19:08','2020-03-30 17:26:50',4,0,0),(317,'Ticket',67,'2020-03-30 20:04:08',0,0,'&lt;p&gt;Se realiza llamada al usuario para tener acceso al gestor de correo y revisar, pero no es posible tener respuesta.&lt;/p&gt;&lt;p&gt;El caso queda en espera&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-03-30 20:04:08',4,0,0),(318,'Ticket',65,'2020-03-30 20:19:07',0,0,'&lt;p&gt;se contacta a la usuaria para validar la solicitud y los errores expresados, desde su equipo y su usuario para ver el proceso y validar cual puede ser el posible error y solucionarlo.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-03-30 20:19:07',4,0,0),(319,'Ticket',67,'2020-03-30 21:31:41',0,0,'&lt;p&gt;Buenos días,&lt;/p&gt;&lt;p&gt;Se contacto con el usuario y se procedió hacer una reparación rápida del Aplicativo de Office, también se realizo una reparación de la Indexacion de búsqueda. &lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-03-30 21:31:41',1,0,0),(320,'Ticket',69,'2020-03-30 21:34:00',0,0,'&lt;p&gt;se trata de contactar con el usuario en el numero 3165759746 &lt;br /&gt;pero tiene el celular apagado por el momento.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-03-30 21:34:00',4,0,0),(321,'Ticket',69,'2020-03-30 22:27:43',0,0,'&lt;p&gt;Se comunico con el usuario y este tenia una carpeta en el Sharefile de Ecology Suba, se le indico por donde puede visualizar esta carpeta al One Drive Corporativo, y hacer las modificaciones, tambien se le indico que los archivos ofimaticos reducirlos de tamaño ya que estos cargaban demasiado lento.&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-03-30 22:27:43',4,0,0),(322,'Ticket',70,'2020-03-30 22:28:17',0,0,'&lt;p&gt;Se comunica con el usuario y se quedo que se revisa mañana en horas de la mañana.&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-03-30 22:28:17',4,0,0),(323,'Ticket',66,'2020-03-30 22:57:46',0,0,'&lt;p&gt;Buenas tardes, ya se realizaron los cambios de todas las contraseñas, exceptuando las excepciones mencionadas, se espera que los algunos usuario notifiquen que no les funciona, ya que las fechas de ultima acceso fueron en promedio de 5 dias. &lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-03-30 22:57:46',4,0,0),(324,'Ticket',61,'2020-03-31 13:41:08',0,0,'&lt;p&gt;Se puedo solucionar el problema que venia presentando el Portatil.&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Se dejo 12 horas cargando el portatil con un cargador diferente al propio&lt;/li&gt;&lt;li&gt;Se verifico que el conector del cargador estaba doblado hacia dentro, lo cual se logro ajustar para que entrara al puerto de carga sin esfuerzo.&lt;/li&gt;&lt;li&gt;Se realizaron pruebas, y el equipo se encuentra funcional.&lt;/li&gt;&lt;/ol&gt;',0,1,'2020-07-10 22:19:08','2020-03-31 13:41:08',4,0,0),(325,'Ticket',20,'2020-03-31 13:44:15',0,0,'&lt;p&gt;Se espera retornar esta operacion cuando se ingrese nuevamente a la sede&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-03-31 13:44:15',4,0,0),(326,'Ticket',75,'2020-03-31 20:19:53',0,0,'&lt;p&gt;Estamos presentando problemas con el sistema, ya estamos trabajando para dar solución lo antes posible.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-03-31 20:19:53',1,0,0),(327,'Ticket',74,'2020-03-31 21:28:39',0,0,'&lt;p&gt;Buenos dias,&lt;/p&gt;&lt;p&gt;Se confirmo que en el correo Juridico@mrsplash.com, estaba enlazado como cuenta principal en el celular y en el equipoi del usuario, al hacer el cambio al nuevo correo personal, se desvinculo cada registro.&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Se coloco como cuenta principal en el navegador Chrome, y en el celular la cuenta personal.&lt;/li&gt;&lt;li&gt;Se logro importar los usuarios de Juridico@mrs.... y se le importo en la cuenta personal.&lt;/li&gt;&lt;li&gt;Se Creo un PST del correo antiguo para que ella aun pudiera visualizar la informacion de ese correo&lt;/li&gt;&lt;/ol&gt;',0,1,'2020-07-10 22:19:08','2020-03-31 21:28:39',4,0,0),(328,'Ticket',51,'2020-03-31 21:39:24',0,0,'&lt;p&gt;Ya se comenzó a revisar a los equipos de Bitdefender, y depurar la información, también se comenzó a actualizar las actualizaciones cada equipo cliente con las nuevas configuraciones, que se realizaron en la capacitacion.&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-03-31 21:39:24',4,0,0),(329,'Ticket',71,'2020-03-31 21:40:44',0,0,'&lt;p&gt;Se esta creando la base de datos para actualizar toda la informacion de la Consola Administradora de Microsoft, la cual necestia una actualizacion completa y uniforme de cada persona.&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-03-31 21:40:44',4,0,0),(330,'Ticket',70,'2020-03-31 21:41:17',0,0,'&lt;p&gt;Se comunica con el usuario y se quedo para el dia de mañana&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-03-31 21:41:17',4,0,0),(331,'Ticket',76,'2020-03-31 21:42:11',0,0,'&lt;p&gt;Buenos dias,&lt;/p&gt;&lt;p&gt;Se quedo con el usuario Jairo, realizar la capacitacion y terminar de configurar el PST de MrSplash, para que comience a operar con la nueva cuenta correo de EcologyColombia&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-03-31 21:42:11',4,0,0),(332,'Ticket',63,'2020-03-31 21:43:31',0,0,'&lt;p&gt;Se comenzo a estructurar un documento que conforma el diseño, grupos de trabajo, y restricciones para el manejo del OneDrive corporativo.&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-03-31 21:43:31',4,0,0),(333,'Ticket',80,'2020-04-01 14:17:31',0,0,'&lt;p&gt;Se realiza contacto con el usuario y se acuerda que una vez pueda se ponga en contacto con tecnología para realizar la revisión.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-01 14:17:31',1,0,0),(334,'Ticket',81,'2020-04-01 14:21:50',0,0,'&lt;p&gt;Lady, el campo esta visible se ha parametrizado como requerido para su perfil, puede revisar si esto es lo se que requiere,&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-01 14:21:50',4,0,0),(335,'Ticket',81,'2020-04-01 14:29:40',0,0,'&lt;p&gt;Lady, de acuerdo a la revisión realizada sobre el sistema y lo que hablamos, esta modificación no es de permisos sino a nivel de formato, esta modificación hay que solicitarla a World Office para que ellos valoren si es posible realizar dicho ajuste.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-01 14:29:40',4,0,0),(336,'Ticket',79,'2020-04-01 14:39:52',0,0,'&lt;p&gt;se coordina e tema y se busca la previa autorización de Edgar Ariza, para esta en la sede de ARINTIA Medellin a las 10:30 am&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-01 14:39:52',4,0,0),(337,'Ticket',82,'2020-04-01 14:42:28',0,0,'&lt;p&gt;se contacta con el usuario y se empieza a dar solución sobre lo q solicito&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-01 14:42:28',4,0,0),(338,'Ticket',81,'2020-04-01 14:43:36',0,0,'&lt;p&gt;El caso fue escalado a WO con el caso de Soporte: 555556&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-01 14:43:36',4,0,0),(339,'Ticket',77,'2020-04-01 14:46:14',0,0,'&lt;p&gt;El caso fue atendido y solucionado por Alejandro La Rotta &lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-01 14:46:14',4,0,0),(340,'Ticket',81,'2020-04-01 17:09:52',0,0,'&lt;p&gt;Se realiza validación con el Ing. de desarrollos especiales de WO y el campo solicitado no está para realizar modificación sobre el formato actual de la OS, para realizar dicha modificación se debe realizar un desarrollo el cual entro a evaluación por parte del departamento de desarrollo de WO y en un tiempo máximo de 15 días hábiles nos indicaran si fue aprobado el desarrollo o no.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-01 17:09:52',4,0,0),(341,'Ticket',80,'2020-04-01 20:45:45',0,0,'&lt;p&gt;Se realiza revisión del perfil del usuario se le da acceso a los que ha solicitado según su necesidad.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-01 20:45:45',1,0,0),(342,'Ticket',73,'2020-04-01 21:41:20',0,0,'&lt;p&gt;se contacta a la usuaria para validar su solicitud.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-01 21:41:20',4,0,0),(343,'Ticket',64,'2020-04-01 21:55:24',0,0,'&lt;p&gt;se realiza la gestión para el cambio de plan de la linea 3148873537 a prepago se realiza la solicitud con la Asesora de Movistar Andrea Castiblanco y el tema se vera reflejado el 5 de este mes que es el corte de las lineas del plan corporativo # radicado 4433190003924596&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-01 21:55:24',4,0,0),(344,'Ticket',64,'2020-04-01 21:58:01',0,0,'&lt;p&gt;queda pendiente validar el 5 de este mes de Abril para validar que si se quede realizado el cambio solicitado con numero de radicado # radicado 4433190003924596 &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-01 21:58:01',4,0,0),(345,'Ticket',76,'2020-04-01 22:37:53',0,0,'&lt;p&gt;Se realizo la capacitación con el usuario, se le explico sobre el funcionamiento de las herramientas office 365 y también el manejo del correo de mrsplash y el uso del PST &lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-04-01 22:37:53',4,0,0),(346,'Ticket',86,'2020-04-02 11:51:09',0,0,'&lt;p&gt;se valida la manera de exportar los contactos de la cuenta de Gmail (dmatiz@mrsplash.com) y poderlos importar a Outlook (deyanira.matiz@ecologycolombia.com). para implementarla y darle solución a la solicitud.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-02 11:51:09',4,0,0),(347,'Ticket',87,'2020-04-02 11:56:38',0,0,'&lt;p&gt;se valida la manera de exportar los contactos de la cuenta de Gmail (arojas@mrsplash.com) y poderlos importar a Outlook (aibony.rojas@ecologycolombia.com). para implementarla y darle solución a la solicitud.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-02 11:56:38',4,0,0),(348,'Ticket',64,'2020-04-02 13:21:08',0,0,'&lt;p&gt;esperando notificación por parte del proveedor Movistar&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-02 13:21:08',4,0,0),(349,'Ticket',85,'2020-04-02 16:45:14',0,0,'&lt;p&gt;Se habla con el usuario para realizar la revisión del error y manifiesta que ya esta funcionando todo OK&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-02 16:45:14',4,0,0),(350,'Ticket',99,'2020-04-03 12:49:06',0,0,'&lt;p&gt;El servidor de World Office ya esta operativo, la intermitencia fue provocada por un bajón de en la Energía de la sede.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-03 12:49:06',4,0,0),(351,'Ticket',95,'2020-04-03 14:32:04',0,0,'&lt;p&gt;Se actualiza el acceso directo a la empres y se empieza a crear a lo usuarios las credenciales solicitadas.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-03 14:32:04',4,0,0),(352,'Ticket',96,'2020-04-03 20:41:26',0,0,'&lt;p&gt;Alejandro realiza el apoyo a la solicitud.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-03 20:41:26',4,0,0),(353,'Ticket',84,'2020-04-03 21:16:38',0,0,'&lt;p&gt;Se verifica el mensaje del error que estaba saliendo y se procede a activar la licencia de ofimática la cual presentaba vencimiento de la Licencia.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-03 21:16:38',4,0,0),(354,'Ticket',93,'2020-04-03 21:19:29',0,0,'&lt;p&gt;Se configurar los permisos solicitados para el perfil de Astrid. se procede a cerrar el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-03 21:19:29',4,0,0),(355,'Ticket',59,'2020-04-03 21:23:13',0,0,'&lt;p&gt;&lt;strong&gt;A continuación se adjunta respuesta del consultor.&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Revise todos los puntos relacionados en el listado que me envió.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Teniendo en cuenta lo anterior estimo un promedio de doce horas de capacitación sobre todo lo que tiene que ver con el manejo de taller automotriz.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;de esta horas, se requiere de 2 a 4 horas para conocer el proceso y manejo que ustedes dan a las ordenes de servicio, a partir de ese momento se realizara un análisis de esa información para poder determinar como seria el manejo optimo para su operación, ponerla a su consideración  y al llegar a algún acuerdo se programara la horas de capacitación.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;el valor de la por hora es de $40.000 para el total de horas seria $ 480.000, el pago de debe efectuar el 50% antes de iniciar y el saldo al final de la capacitación.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;em&gt;Esta capacitación sera programada para la semana del 13 al 17 de Abril.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-03 21:23:13',1,0,0),(356,'Ticket',94,'2020-04-06 12:37:22',0,0,'&lt;p&gt;se contacta a la usuaria y se empieza a indagar el por q esta lento, se verifica y se empieza a trabajar sobre el equipo para optimizarlo lo mas q sea posible.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-06 12:37:22',4,0,0),(357,'Ticket',88,'2020-04-06 13:20:52',0,0,'&lt;p&gt;se le apoya a la compañera con el error que presenta al tratar de generar las planillas para realizar el pago de la seguridad social, se realizan varios procesos para validar si se trata de falta de actualización o errores del programa o falta de parámetros e informacion diligenciada.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-06 13:20:52',1,0,0),(358,'Ticket',88,'2020-04-06 13:24:34',0,0,'&lt;p&gt;se han realizado varios procesos, verficacion de estructura, ejecución de scrips y reparación de la BD y vinculación de tablas con el fin de verificar la integridad de la BD y solucionar todos los errores que se vienen presentado a la hora de generar las planillas con las cuales se pagan la seguridad socila.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-06 13:24:34',1,0,0),(359,'Ticket',94,'2020-04-06 13:26:05',0,0,'&lt;p&gt;se realizo una primera intervención sobre el equipo para validar su funcionamiento segun lo indagado a la compañera. &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-06 13:26:05',4,0,0),(360,'Ticket',104,'2020-04-06 17:32:46',0,0,'&lt;p&gt;Se realiza solicitud a Movistar bajo el caso # b0dda291279ff&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-06 17:32:46',1,0,0),(361,'Ticket',103,'2020-04-06 17:37:04',0,0,'&lt;p&gt;Se actualizan los perfiles de acuerdo con los solicitado.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-06 17:37:04',4,0,0),(362,'Ticket',94,'2020-04-06 19:57:00',0,0,'&lt;p&gt;se trabaja el equipo encontrandolo muy bajo en rendimiento se pega todo el tiempo y es muy demorado para realizar cualquier tarea pero mas cuando es algo con el office.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-06 19:57:00',4,0,0),(363,'Ticket',94,'2020-04-06 20:10:26',0,0,'&lt;p&gt;se trabaja sobre el equipo de manera que quedara mas optimo y se pudiera trabajar sobre office y no se bloqueara el equipo, queda bajo prueba por parte del usuario durante 10 dias.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-06 20:10:26',4,0,0),(364,'Ticket',89,'2020-04-07 01:39:49',0,0,'&lt;p&gt;se realiza comprobación y reparación de la BD, al ver que no soluciona el error se monta el caso en WOLINE para solicitar soporte con el proveedor y solucionar el error.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-07 01:39:49',4,0,0),(365,'Ticket',90,'2020-04-07 12:53:40',0,0,'&lt;p&gt;se hacen los respectivo procesos para tratar de solucionar lo errores que se están presentando a la hora de generar las planillas, las cuales están arrojando empleados en otras sucursales y una sucursal faltantes.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-07 12:53:40',4,0,0),(366,'Ticket',91,'2020-04-07 12:58:05',0,0,'&lt;p&gt;se contacta la usuaria para validar el estado de al cuenta.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-07 12:58:05',4,0,0),(367,'Ticket',92,'2020-04-07 13:01:14',0,0,'&lt;p&gt;se contacta el usuario en primera estancia, pero no posee el espacio para validar el estado del correo y así proporcionarle las credenciales.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-07 13:01:14',4,0,0),(368,'Ticket',92,'2020-04-07 13:06:18',0,0,'&lt;p&gt;se acuerda el espacio con el usuario, para empezar a trabajar sobre la maquina por q le falta configurar la cuenta de correo de ecology Colombia &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-07 13:06:18',4,0,0),(369,'Ticket',107,'2020-04-07 13:16:23',0,0,'&lt;p&gt;se esta a al espera de la licencia para realizar activación en el equipo de la usuaria&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-07 13:16:23',1,0,0),(370,'Ticket',107,'2020-04-07 18:47:30',0,0,'&lt;p&gt;se coordina con la usuaria el espacio para la instalación del programa y su respectiva licencia.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-07 18:47:30',1,0,0),(371,'Ticket',107,'2020-04-07 18:48:12',0,0,'&lt;p&gt;se inicia el proceso de instalación de el software.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-07 18:48:12',1,0,0),(372,'Ticket',106,'2020-04-07 19:43:35',0,0,'&lt;p&gt;Leonardo para futuras solicitudes agradezco enviarlas con un poco mas de tiempo para poder apoyarlos.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-07 19:43:35',1,0,0),(373,'Ticket',108,'2020-04-07 19:47:42',0,0,'&lt;p&gt;Se realizan los ajustes al perfil del usuario de acuerdo a lo solicitado.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-07 19:47:42',4,0,0),(374,'Ticket',110,'2020-04-07 19:53:18',0,0,'&lt;p&gt;Esta solicitud no aplica para escalarlo por la mesa de ayuda, ya que no hace parte delas funciones del auxiliar de TI de la sede.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-07 19:53:18',1,0,0),(375,'Ticket',109,'2020-04-07 19:55:43',0,0,'&lt;p&gt;La solicitud se rechaza ya que no hace parte de los servicios prestados por el area de TI, como tampoco hacen parte delas funciones del auxiliar de TI de la sede.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-07 19:55:43',1,0,0),(376,'Ticket',111,'2020-04-08 14:49:51',0,0,'&lt;p&gt;Se realiza el apoyo para instalar el software pero no se logra ya que no se tenia una versión estable de la aplicación.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-08 14:49:51',4,0,0),(377,'Ticket',106,'2020-04-08 19:28:12',0,0,'&lt;p&gt;se le brinda el apoyo al personal comercial que lo requiere para realizar capacitación por medio de Teams, Nidia Davila, Yolanda Reyes, Ginna Callejas, Judy Jazmin Ortega, Diana Giraldo a quienes se les apoyo con el tema &lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-08 19:28:12',4,0,0),(378,'Ticket',113,'2020-04-13 21:25:53',0,0,'&lt;p&gt;se contacta a la usuaria se le solicita imágenes para validar el posible error que se esta presentado, &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-13 21:25:53',1,0,0),(379,'Ticket',113,'2020-04-13 21:27:26',0,0,'&lt;p&gt;se valida el error y se solicita soporte al proveedor, se registra como el ticket 560073, quedamos atento a las solución del tema o al contacto de WO.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-13 21:27:26',1,0,0),(380,'Ticket',113,'2020-04-13 21:36:21',0,0,'&lt;p&gt;se realizan 3 procesos sobre la BD de Ecology y se validan los errores en conjunto de la Compañera Sandra Londoño quedando el tema solucionado.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-13 21:36:21',1,0,0),(381,'Ticket',117,'2020-04-13 21:50:10',0,0,'&lt;p&gt;se valida la solicitud y se verifica q efectivamente no se pude realizar consultas a raiz de q el Flash Player esta bloqueado y des actualizado.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-13 21:50:10',4,0,0),(382,'Ticket',119,'2020-04-14 04:24:43',0,0,'&lt;p&gt;se contacta la usuaria para validar la solicitud de la compañera.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-14 04:24:43',4,0,0),(383,'Ticket',122,'2020-04-15 16:47:31',0,0,'&lt;p&gt;Se realiza la creación de los grupos lista de distribución de acuerdo a lo solicitado. a continuación relaciono los datos de cada grupo.&lt;/p&gt;&lt;table style=\"border-collapse: collapse; width: 80.4236%; height: 59px;\" border=\"1\"&gt;&lt;tbody&gt;&lt;tr style=\"height: 17px;\"&gt;&lt;td style=\"width: 50%; height: 17px;\"&gt;&lt;strong&gt;Nombre de la Lista&lt;/strong&gt;&lt;/td&gt;&lt;td style=\"width: 50%; height: 17px;\"&gt;&lt;strong&gt;Dirección de correo&lt;/strong&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr style=\"height: 17px;\"&gt;&lt;td style=\"width: 50%; height: 17px;\"&gt;Gld_Canal Constructor&lt;/td&gt;&lt;td style=\"width: 50%; height: 17px;\"&gt;canalconstructor@arintia.com&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td style=\"width: 50%;\"&gt;Gld_Canal Ferretero&lt;/td&gt;&lt;td style=\"width: 50%;\" width=\"195\"&gt;canalferretero@arintia.com&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;',0,1,'2020-06-19 13:19:18','2020-04-15 16:47:31',4,0,0),(384,'Ticket',59,'2020-04-15 16:52:54',0,0,'&lt;p&gt;Se realiza capacitación de acuerdo a la solicitud pero debido a la agenda quedaron varios temas pendientes, próxima capacitación martes 21 de Abril&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-15 16:52:54',1,0,0),(385,'Ticket',111,'2020-04-15 16:54:17',0,0,'&lt;p&gt;Se realiza apoyo para instalación del software, logrando una instalación exitosa, quedando pendiente las pruebas de funcionalidad.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-15 16:54:17',4,0,0),(386,'Ticket',124,'2020-04-15 21:49:15',0,0,'&lt;p&gt;se contacta al usuario para validar su solicitud y darle cumplimiento.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-15 21:49:15',1,0,0),(388,'Ticket',121,'2020-04-16 18:01:33',0,0,'&lt;p&gt;se valida el error con la usuaria, y se procede hacer verificación de estructura y vinculación de tablas para solucionar el error.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-16 18:01:33',4,0,0),(389,'Ticket',125,'2020-04-16 18:03:28',0,0,'&lt;p&gt;se verifica la solicitud y se procede.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-16 18:03:28',4,0,0),(391,'Ticket',130,'2020-04-17 14:06:49',0,0,'&lt;p&gt;se comprobó que el equipo presenta una lentitud para realizar cualquier actividad en el pc inclusive despues de realizarle un proceso de optimizacion, se validara con Edgar Ariza el posible cambio del equipo.  &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-17 14:06:49',1,0,0),(392,'Ticket',123,'2020-04-17 14:10:35',0,0,'&lt;p&gt;se estas esperando la generación de las firmas faltantes, por el departamento encargado del tema.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-17 14:10:35',4,0,0),(393,'Ticket',94,'2020-04-17 14:39:13',0,0,'&lt;p&gt;Se cierra el caso y se empezara a atender la solicitud con el caso # 130&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-17 14:39:13',1,0,0),(394,'Ticket',114,'2020-04-17 16:18:08',0,0,'&lt;p&gt;Se valida la solicitud con el departamento de Gestión Humana y no están de acuerdo con la solicitud. &lt;/p&gt;&lt;p&gt;agradezco que se valide con ellos y una vez este definido el tema nos haga la solicitud.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-17 16:18:08',4,0,0),(395,'Ticket',132,'2020-04-18 15:24:27',0,0,'&lt;p&gt;se inicia proceso de creación de usuario, se indaga sobre el cargo para poder asignar los permisos detallados.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-18 15:24:27',4,0,0),(396,'Ticket',131,'2020-04-20 13:06:39',0,0,'&lt;p&gt;se valida a autorización para a creación del perfil con Lady Quintero para proceder con la creación.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-20 13:06:39',4,0,0),(397,'Ticket',130,'2020-04-20 13:44:12',0,0,'&lt;p&gt;Edgar valida el tema y detecta q es por tener Teams Instalado, se des instala para validar si queda resuelto el tema queda pendiente apreciación de la usuaria.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-20 13:44:12',4,0,0),(398,'Ticket',115,'2020-04-20 13:45:41',0,0,'&lt;p&gt;se procede a la creación de la nueva cuenta de correo, se crea respaldo de la cuenta marcela.matiz&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-20 13:45:41',4,0,0),(399,'Ticket',115,'2020-04-20 13:48:54',0,0,'&lt;p&gt;se instala la cuenta en el equipo de la sede de Medellin para iniciar la union de la informacin de una cuenta de correo a otra.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-20 13:48:54',4,0,0),(400,'Ticket',115,'2020-04-20 15:38:30',0,0,'&lt;p&gt;se configura la cuenta de correo, Teams, OneDrive, se crea el archivo PST.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-20 15:38:30',4,0,0),(401,'Ticket',115,'2020-04-20 15:40:35',0,0,'&lt;p&gt;esta pendiente la comunicación con el personal para realizar la configuración de esta cuenta de correo&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-20 15:40:35',4,0,0),(403,'Ticket',81,'2020-04-20 21:10:52',0,0,'&lt;div class=\"cont-replicas\"&gt;&lt;div class=\"comentario\"&gt;&lt;p&gt;World Office re clasifica el ticket al área de desarrollos programados.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=\"cont-replicas\"&gt;&lt;p&gt; &lt;/p&gt;&lt;/div&gt;',0,1,'2020-06-19 13:19:18','2020-04-20 21:10:52',4,0,0),(404,'Ticket',135,'2020-04-21 20:16:02',0,0,'&lt;p&gt;Se realiza la capacitación solicitada, con el asesor Giovanny Quilaguy.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-21 20:16:02',4,0,0),(405,'Ticket',59,'2020-04-21 20:17:23',0,0,'&lt;p&gt;Capacitación realizada de acuerdo a lo solicitado.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-21 20:17:23',1,0,0),(406,'Ticket',115,'2020-04-21 21:13:03',0,0,'&lt;p&gt;se crea la cuenta de correo según solicitud de Deyanira:&lt;/p&gt;&lt;p&gt;cuenta de correo: supervisor3@ecologycolombia.com&lt;br /&gt;contraseña: LuGue20+&lt;/p&gt;&lt;p&gt;queda pendiente la instalación y configuración de la cuenta.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-21 21:13:03',4,0,0),(407,'Ticket',52,'2020-04-21 23:22:29',0,0,'&lt;p&gt;se valida el estado de las lineas en conjunto con Edgar Ariza se toma la decisión de pasar a prepago las siguientes lineas:&lt;/p&gt;&lt;p&gt;3023367506 --3113642589 --3142193360 -- 3148873541 -- 3154941107 -- 3162755592.  &lt;/p&gt;&lt;p&gt;queda pendiente la confirmación en el próximo corte.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-21 23:22:29',4,0,0),(408,'Ticket',138,'2020-04-22 14:19:47',0,0,'&lt;p&gt;Se realiza solicitud al proveedor para que se realice la configuración solicitada.&lt;/p&gt;&lt;p&gt;Ticket Number: &lt;strong&gt;00050784&lt;/strong&gt;&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-22 14:19:47',4,0,0),(409,'Ticket',138,'2020-04-22 15:58:58',0,0,'&lt;p style=\"margin: 0cm; margin-bottom: .0001pt; background: white;\"&gt;&lt;span style=\"font-size: 10.0pt; font-family: \'Helvetica\',sans-serif; color: black;\"&gt;Buen día,&lt;/span&gt;&lt;/p&gt;&lt;p style=\"margin: 0cm; margin-bottom: .0001pt; background: white; box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;\"&gt;&lt;span style=\"font-size: 10.0pt; font-family: \'Verdana\',sans-serif; color: black;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p style=\"margin: 0cm; margin-bottom: .0001pt; background: white; box-sizing: border-box; word-break: break-word; overflow-wrap: break-word;\"&gt;&lt;span style=\"font-size: 10.0pt; font-family: \'Verdana\',sans-serif; color: black;\"&gt;Estimado cliente te informamos que ya quedó aplicada tu solicitud por tal motivo le pedimos el favor que nos apoyes a realizar pruebas y nos informes el resultado de dichas pruebas.&lt;/span&gt;&lt;/p&gt;&lt;p style=\"margin: 0cm; margin-bottom: .0001pt; background: white; box-sizing: border-box; word-break: break-word; overflow-wrap: break-word;\"&gt;&lt;span style=\"font-size: 10.0pt; font-family: \'Verdana\',sans-serif; color: black;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p style=\"margin: 0cm; margin-bottom: .0001pt; background: white; box-sizing: border-box; word-break: break-word; overflow-wrap: break-word;\"&gt;&lt;span style=\"font-size: 10.0pt; font-family: \'Verdana\',sans-serif; color: black;\"&gt;Sin más por el momento quedamos en espera de cualquier duda o comentario. &lt;/span&gt;&lt;/p&gt;&lt;p style=\"margin: 0cm; margin-bottom: .0001pt; background: white; box-sizing: border-box; word-break: break-word; overflow-wrap: break-word;\"&gt;&lt;span style=\"box-sizing: border-box; word-break: break-word; overflow-wrap: break-word;\"&gt;&lt;span style=\"font-size: 10.0pt; font-family: \'Helvetica\',sans-serif; color: black; background: #FAFAFA;\"&gt; &lt;/span&gt;&lt;/span&gt;&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-22 15:58:58',4,0,0),(410,'Ticket',143,'2020-04-22 16:32:35',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Estimado cliente te informamos que ya quedó aplicada su solicitud por tal motivo le pedimos el favor que nos apoyes a realizar pruebas y nos informes el resultado de dichas pruebas.&lt;/p&gt;&lt;p&gt;Cordialmente,&lt;/p&gt;&lt;p&gt;Equipo de Tecnología.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-22 16:32:35',4,0,0),(411,'Ticket',142,'2020-04-22 16:50:47',0,0,'&lt;p&gt;se contacta a Heidi para esclarecer varios puntos sobre la adquisición del paquete de facturación para ARITRANSPORTES.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-22 16:50:47',4,0,0),(412,'Ticket',142,'2020-04-22 16:57:53',0,0,'&lt;p&gt;se valida con Heidi el tamaño del paquete que se va a adquirir y ella establece un paquete de 100 facturas para ARI-TRASPORTES, se genera la  factura pro forma sobre el paquete de 100 facturas electrónicas solicitado por Heidi.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-22 16:57:53',4,0,0),(413,'Ticket',142,'2020-04-22 16:58:19',0,0,'&lt;p&gt;quedamos pendientes de la confirmación del pago y su respectivo soporte para ser enviado a WO.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-22 16:58:19',4,0,0),(414,'Ticket',142,'2020-04-22 20:03:24',0,0,'&lt;p&gt;se realiza el envió a Sonia Moya por medio del correo de la factura pro forma y demás datos para hacer efectivo el pago y enviar el respectivo comprobante de pago.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-22 20:03:24',4,0,0),(415,'Ticket',142,'2020-04-22 20:06:58',0,0,'&lt;p&gt;se adjunta comprobante de pago, pago realizado por Sonia Moya. &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-22 20:06:58',4,0,0),(416,'Ticket',142,'2020-04-22 20:12:17',0,0,'&lt;p&gt;se esta a la espera de que WO habilite el paquete de facturas para iniciar con la configuraron de la facturación electrónica, De 2 a 3 horas se puede demorar dice la asesora de WO.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-22 20:12:17',4,0,0),(417,'Ticket',148,'2020-04-23 05:03:31',0,0,'&lt;p&gt;se contacta la usuaria y se coordina el espacio para validar la herramienta. &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-23 05:03:31',4,0,0),(418,'Ticket',152,'2020-04-23 12:56:45',0,0,'&lt;p&gt;se contacta a la usuaria, se valida el estado del correo.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-23 12:56:45',4,0,0),(419,'Ticket',151,'2020-04-23 13:00:32',0,0,'&lt;p&gt;se contacta al usuario para validar el estado de la herramienta.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-23 13:00:32',4,0,0),(420,'Ticket',142,'2020-04-23 13:04:42',0,0,'&lt;p&gt;se esta a la espera, para realizar el acompañamiento en la configuración de la facturación electrónica, configuración de resolución y diseño de plantillas.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-23 13:04:42',4,0,0),(421,'Ticket',52,'2020-04-23 14:28:01',0,0,'&lt;p&gt;a la espera de la notificación del cambio de plan de las lineas relacionadas con anterioridad.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-23 14:28:01',4,0,0),(422,'Ticket',154,'2020-04-23 17:04:26',0,0,'&lt;p&gt;se esta pendiente de que la generen para instalarla.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-23 17:04:26',4,0,0),(423,'Ticket',159,'2020-04-24 13:56:11',0,0,'&lt;p&gt;Se contacta a la usuaria para validar el estado el correo y empezar a trabajar en la solución.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-24 13:56:11',4,0,0),(424,'Ticket',159,'2020-04-24 17:41:31',0,0,'&lt;p&gt;se realiza la des instalación del producto office standard 2013.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-24 17:41:31',4,0,0),(425,'Ticket',154,'2020-04-27 23:56:50',0,0,'&lt;p&gt;se obtienen algunas firmas entre esas la solicitada, se contacta a la usuaria para coordina el tema de la instalación de la firma.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-27 23:56:50',4,0,0),(426,'Ticket',167,'2020-04-28 14:22:29',0,0,'&lt;p&gt;Se escala el caso a Tigo une bajo el numero INC000000627091 y estamos a la espera de que realicen revisión del canal. &lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-28 14:22:29',4,0,0),(427,'Ticket',170,'2020-04-28 16:02:13',0,0,'&lt;p&gt;Los errores presentados se debieron a una nueva actualización del sistema. se realiza la actualización y nuevamente el sistema esta operativo.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-28 16:02:13',4,0,0),(428,'Ticket',168,'2020-04-28 16:47:25',0,0,'&lt;p&gt;Se realiza ajuste de perfiles de acuerdo a la solicitud, por favor validar y quedamos atentos.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-28 16:47:25',4,0,0),(429,'Ticket',169,'2020-04-28 16:52:18',0,0,'&lt;p&gt;El error generado se debió a una nacionalización de producto, se procede a realizar la actualización, con lo que se corrige la falla.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-28 16:52:18',4,0,0),(430,'Ticket',167,'2020-04-28 17:39:01',0,0,'&lt;p&gt;se reporta el daño a tigo une con el numero de caso &lt;strong&gt;INC000000627091 de quedaamos a la espera de una respuesta por parte del proveedor de servivios.&lt;/strong&gt;&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-28 17:39:01',4,0,0),(431,'Ticket',167,'2020-04-28 17:41:17',0,0,'&lt;p&gt;nuevamente se llama para pedir un estado del mantenimiento del servicio, parcer haber problemas de preparación de la VLAN&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-28 17:41:17',4,0,0),(432,'Ticket',167,'2020-04-28 17:57:53',0,0,'&lt;p&gt;se valida nuevamente el estado del soporte y el servicio afectado, manifiesta la asesora Viviana que ya esta listo el tema hasta donde llega el dispositivo de ellos, que el de nosotros no esta levantando direccionamiento, queda pendiente realizarle un reinicio al equipo router dela sede&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-28 17:57:53',4,0,0),(433,'Ticket',172,'2020-04-28 20:13:45',0,0,'&lt;p&gt;La impresora presentaba errores de credenciales, se configuro nuevamente con las credenciales del correo de administrador@arintia.com&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-04-28 20:13:45',4,0,0),(434,'Ticket',161,'2020-04-29 04:42:48',0,0,'&lt;p&gt;se valida en compañía de Edgar Ariza el inconveniente con el correo local de Outlook, se realizan varias pruebas y se modifica la configuración del correo para solucionar permanentemente el error.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-29 04:42:48',4,0,0),(435,'Ticket',161,'2020-04-29 04:45:48',0,0,'&lt;p&gt;se realizaron varias pruebas y se procede a: &lt;/p&gt;&lt;p&gt;unir el equipo de Tania peña al dominio de Ecology y configurar nuevamente una sesión para la Usuaria, se re configura la cuenta de correo y sus archivos de Respaldo, se instala nuevamente el escaner, la conexión al escritorio remoto.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-29 04:45:48',4,0,0),(436,'Ticket',173,'2020-04-29 04:50:55',0,0,'&lt;p&gt;se contacta a la usuaria para validar el tema y ver que es lo que requiere la usuaria en el sistema.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-29 04:50:55',4,0,0),(437,'Ticket',173,'2020-04-29 04:51:39',0,0,'&lt;p&gt;se valido con la usuaria lo requerido y se empieza a dar solución sobre la solicitud.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-29 04:51:39',4,0,0),(438,'Ticket',171,'2020-04-29 05:01:03',0,0,'&lt;p&gt;se contacto a la usuaria, se valida el tema y se procede a instalar en el equipo personal las cuentas de correo solicitadas (sandra.londono@ecologycolombia.com, facturaelectronica@ecologycolombia.com)&lt;/p&gt;&lt;p&gt;se dejan instaladas esperando que la usuaria las valide y verifique su funcionalidad.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-29 05:01:03',4,0,0),(439,'Ticket',182,'2020-04-30 14:18:10',0,0,'&lt;p&gt;se valida la solicitud de la Usuaria, el por que y para que, es para realizar recuperación de contraseña y usuario de EPS Sura.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-30 14:18:10',4,0,0),(440,'Ticket',174,'2020-04-30 14:24:34',0,0,'&lt;p&gt;se contacta con el Usuari@ para verificar el error y trabajar en una solución.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-30 14:24:34',4,0,0),(441,'Ticket',177,'2020-04-30 14:30:39',0,0,'&lt;p&gt;se contacta al Usuario para coordina el espacio para configurar lo solicitado.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-04-30 14:30:39',4,0,0),(442,'Ticket',190,'2020-04-30 21:39:44',0,0,'&lt;p&gt;Se programa la capacitación para el día Lunes 04 de Mayo a las 8:30 AM &lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-30 21:39:44',1,0,0),(443,'Ticket',189,'2020-04-30 21:42:32',0,0,'&lt;p&gt;Caso cerrado ya se tiene el caso 183 con la misma solicitud.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-30 21:42:32',1,0,0),(444,'Ticket',188,'2020-04-30 21:44:42',0,0,'&lt;p&gt;Cordial Saludo, se instalaron las nuevas actualizaciones y nuevamente  esta arriba el sistema 100% operativo por favor validar y quedamos atentos&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-30 21:44:42',4,0,0),(445,'Ticket',187,'2020-04-30 21:45:46',0,0,'&lt;p&gt;Cordial Saludo, se instalaron las nuevas actualizaciones y nuevamente  esta arriba el sistema 100% operativo por favor validar y quedamos atentos&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-30 21:45:46',4,0,0),(446,'Ticket',186,'2020-04-30 21:46:53',0,0,'&lt;p&gt;Cordial Saludo, se instalaron las nuevas actualizaciones y nuevamente  esta arriba el sistema 100% operativo por favor validar y quedamos atentos&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-04-30 21:46:53',4,0,0),(448,'Ticket',181,'2020-05-01 02:51:50',0,0,'&lt;p&gt;se contacta la usuaria y se empieza a validar la solicitud, &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-01 02:51:50',4,0,0),(449,'Ticket',181,'2020-05-01 02:54:35',0,0,'&lt;p&gt;se genera un soporte con WO, para solicitar mas explicación con los temas solicitados. numero del caso en  WO 573788, se deja la usuaria en retroalimentacion con un vídeo proporcionado por WO y la asesora que esta atendiendo el caso.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-01 02:54:35',4,0,0),(450,'Ticket',183,'2020-05-01 02:57:09',0,0,'&lt;p&gt;se contacta la usuaria y se le informa la novedad con el sistema,&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-01 02:57:09',4,0,0),(451,'Ticket',177,'2020-05-01 03:02:12',0,0,'&lt;p&gt;se le configura el acceso al escritorio remoto y ala empresa ARINTIA.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-01 03:02:12',4,0,0),(452,'Ticket',198,'2020-05-05 14:45:09',0,0,'&lt;p&gt;Se habla con el usuario y dice que ya el sistema esta bien, por lo que se procede a cerrar el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-05 14:45:09',4,0,0),(453,'Ticket',175,'2020-05-05 14:49:00',0,0,'&lt;p&gt;se contacta la usuaria para verificar el error&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-05 14:49:00',4,0,0),(454,'Ticket',81,'2020-05-05 15:58:56',0,0,'&lt;p&gt;se le brinda la conexión a una técnica de WO quien va a cargar una actualización con el formato solicitado para la asignación de los centros de costo.   &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-05 15:58:56',1,0,0),(455,'Ticket',200,'2020-05-05 16:54:19',0,0,'&lt;p&gt;Se realiza validación con un asesor de WO, en la revisión que realiza se evidencia que el sistema y las referencias están bien parametrizadas. me envía a escalar el tema con otro asesor dando el caso 576640.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-05 16:54:19',1,0,0),(456,'Ticket',200,'2020-05-05 17:20:20',0,0,'&lt;p&gt;Cordial Saludo,&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Después de validar con el consultor de WO, hay dos formas que afectan a la facturación con saldos negativos uno es a nivel de sistema configuración General y la otra es a nivel de referencias, la primera afecta a todo el inventario y la segunda a nivel de un producto específico y esta opción la pueden modificar usuarios que tiene acceso a la ficha de producto inventario  con las opciones de Nuevo, modificar y con estas permisos hay varios usuarios.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Se realiza auditoria de modificación de fichas técnicas y se encuentra que el las ultimas personas que accedieron al modulo de inventarios y modificaron opciones a las ref. son los que se ven en la imagen adjunta.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-05 17:20:20',1,0,0),(457,'Ticket',197,'2020-05-05 18:03:48',0,0,'&lt;p&gt;se verifica el proceso para poder entender lo solicitado en compañía del usurario.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-05 18:03:48',4,0,0),(458,'Ticket',197,'2020-05-05 18:04:06',0,0,'&lt;p&gt;se procede a solicitar un soporte con WO.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-05 18:04:06',4,0,0),(459,'Ticket',202,'2020-05-06 01:01:06',0,0,'&lt;p&gt;Se asignan los permisos de acuerdo con la solicitud. favor validar y quedamos atentos&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-06 01:01:06',4,0,0),(460,'Ticket',203,'2020-05-06 01:41:09',0,0,'&lt;p&gt;De acuerdo a la respuesta de Cristhian \" &lt;span style=\"color: #808080;\"&gt;&lt;em&gt;Así como lo indica Edgar Ariza en el sistema se esta se esta parametrizando para que cada zona maneje sus bodegas y evitar el cruce en los inventarios, y hablando con Jorge Mendez me indica que en casos esporádicos se maneja la bodega de Fontibón se dejó habilitadas todas las bodegas en el usurario de Tania Peña para que ella nos pueda colaborar,\"&lt;/em&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=\"color: #000000;\"&gt;El caso se da por cerrado&lt;/span&gt;&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-06 01:41:09',1,0,0),(461,'Ticket',190,'2020-05-06 12:46:04',0,0,'&lt;p&gt;Se realiza acompañamiento por parte del consultor para revisión de saldos de Distrivalles, por lo que procedemos con el cierre de la solicitud&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-06 12:46:04',4,0,0),(462,'Ticket',136,'2020-05-06 12:49:51',0,0,'&lt;p&gt;Se envió equipo a la dirección indicada en la ciudad de Cali y se deja configurado con los datos y correo del usuario.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-06 12:49:51',4,0,0),(464,'Ticket',128,'2020-05-06 12:54:50',0,0,'&lt;p&gt;Caso cerrado, ya que no hubo mas retro alimentación.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-06 12:54:50',4,0,0),(465,'Ticket',104,'2020-05-06 12:55:36',0,0,'&lt;p&gt;Se cierra el caso, las lineas quedaron en prepago a partir del día 05 de Mayo.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-06 12:55:36',1,0,0),(466,'Ticket',104,'2020-05-06 12:55:46',0,0,'&lt;p&gt;se verifica el estado de las lineas.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-06 12:55:46',1,0,0),(467,'Ticket',104,'2020-05-06 12:56:15',0,0,'&lt;p&gt;se valido que las lineas quedaron en prepago&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-06 12:56:15',1,0,0),(468,'Ticket',164,'2020-05-06 14:12:14',0,0,'&lt;p&gt;se contacta con la usuaria.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-06 14:12:14',4,0,0),(469,'Ticket',201,'2020-05-06 15:15:27',0,0,'&lt;p&gt;se valida el estado del error.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-06 15:15:27',4,0,0),(470,'Ticket',180,'2020-05-06 15:56:51',0,0,'&lt;p&gt;se solicita soporte a WO.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-06 15:56:51',4,0,0),(471,'Ticket',180,'2020-05-06 15:57:17',0,0,'&lt;p&gt;se verifica con la usuaria el tema&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-06 15:57:17',4,0,0),(472,'Ticket',204,'2020-05-06 16:44:39',0,0,'&lt;p&gt;se contacta a la usuaria para validar el estado del error y empezar a trabajar sobre el.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-06 16:44:39',4,0,0),(473,'Ticket',205,'2020-05-06 20:09:22',0,0,'&lt;p&gt;Se realiza apoyo para facturar desde la bodega Fontibon&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-06 20:09:22',4,0,0),(474,'Ticket',206,'2020-05-06 20:11:15',0,0,'&lt;p&gt;Jorge, agradezco que para futuros casos no se peguen las imágenes en el detalle del correo, sino que vengan adjuntas.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-06 20:11:15',1,0,0),(475,'Ticket',206,'2020-05-06 20:35:04',0,0,'&lt;p&gt;Cordial Saludo,&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Se ha vendo presentando una serie de errores en el sistema a la hora de realizar consultas o transacciones, se verifica con WO en línea y hay una actualización para instalar, por lo anterior agradecemos a todos lo usuarios salir del sistema para proceder con la actualización.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Gracias por anticipado y disculpen las molestias causadas.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-06 20:35:04',1,0,0),(476,'Ticket',207,'2020-05-06 21:20:18',0,0,'&lt;p&gt;Cordial Saludo, la firma de correo las crea el área de comunicaciones Adriana Torres. &lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-06 21:20:18',1,0,0),(477,'Ticket',209,'2020-05-07 14:56:16',0,0,'&lt;p&gt;Se realiza revisión del servidor y se restablece el servicio. por favor validar y quedamos atentos.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-07 14:56:16',4,0,0),(478,'Ticket',197,'2020-05-07 16:01:20',0,0,'&lt;p&gt;se recibe soporte con WO y se valida el error reportado en el cruce de documentos.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-07 16:01:20',4,0,0),(479,'Ticket',206,'2020-05-07 16:05:40',0,0,'&lt;p&gt;se verifica el estado de la BD, en compañía de un asesor de WO para verificar lo errores reportados.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-07 16:05:40',4,0,0),(480,'Ticket',211,'2020-05-07 16:08:07',0,0,'&lt;p&gt;se valida el sistema y la integridad de la BD.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-07 16:08:07',4,0,0),(481,'Ticket',210,'2020-05-07 16:13:18',0,0,'&lt;p&gt;se valdo la integridad de la BD.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-07 16:13:18',4,0,0),(482,'Ticket',204,'2020-05-07 16:16:23',0,0,'&lt;p&gt;se solicita soporte con WO para validar el tema.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-07 16:16:23',4,0,0),(485,'Ticket',213,'2020-05-08 14:17:24',0,0,'&lt;p&gt;se valido el sistema desde el equipo de la compañera.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-08 14:17:24',1,0,0),(486,'Ticket',213,'2020-05-08 15:54:51',0,0,'&lt;p&gt;se realizaron procesos en el sistema para mitigar el error.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-08 15:54:51',4,0,0),(487,'Ticket',217,'2020-05-08 15:56:54',0,0,'&lt;p&gt;se valida el caso, se verifica el error.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-08 15:56:54',1,0,0),(488,'Ticket',217,'2020-05-08 15:59:17',0,0,'&lt;p&gt;se realizaron procesos de actualización para solucionar estos errores en varias bases de datos tales como arintia y ecology.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-08 15:59:17',1,0,0),(489,'Ticket',216,'2020-05-08 16:04:28',0,0,'&lt;p&gt;se valido el sistema de la compañera desde su equipo.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-08 16:04:28',4,0,0),(490,'Ticket',219,'2020-05-08 21:17:31',0,0,'&lt;p&gt;se contacta el usuario para validar el estado del tema y identificar los accesos.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-08 21:17:31',4,0,0),(491,'Ticket',221,'2020-05-11 19:38:40',0,0,'&lt;p&gt;De acuerdo, se realizara el seguimiento para el dia Miercoles 13 de Mayo&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-11 19:38:40',4,0,0),(492,'Ticket',71,'2020-05-12 13:31:59',0,0,'&lt;p&gt;Ya se realizo la actualizacion de las cuentas Office 365.&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-12 13:31:59',4,0,0),(493,'Ticket',70,'2020-05-12 13:32:50',0,0,'&lt;p&gt;El caso ya fue solucionado con correcciones en configuracion en el SO&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-12 13:32:50',4,0,0),(494,'Ticket',63,'2020-05-12 13:33:28',0,0,'&lt;p&gt;El proyecto se cambia a la estructura de Sharepoint&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-12 13:33:28',4,0,0),(495,'Ticket',51,'2020-05-12 13:35:22',0,0,'&lt;p&gt;Se volvera a retornar el control de la consola de Bitdefender para actualizar equipos de computo y politicas de antivirus&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-12 13:35:22',4,0,0),(496,'Ticket',226,'2020-05-12 13:39:20',0,0,'&lt;p&gt;Se procedera a contactar con el usuario para saber mas sobre el tema&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-12 13:39:20',4,0,0),(497,'Ticket',225,'2020-05-12 13:42:52',0,0,'&lt;p&gt;Se procedera hablar con leonardo para verificar la hora, ya que en ese horario hay restricciones&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-12 13:42:52',4,0,0),(498,'Ticket',229,'2020-05-12 19:15:16',0,0,'&lt;p&gt;Se actualizaron los controladores de la maquina, como el SO a la ultima version W10 1909.&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-12 19:15:16',4,0,0),(499,'Ticket',235,'2020-05-12 20:55:25',0,0,'&lt;p&gt;Ya se monto el ticket en la plataforma en WO el numero del proceso 582974.&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-12 20:55:25',1,0,0),(500,'Ticket',178,'2020-05-12 20:59:25',0,0,'&lt;p&gt;El servicio ya quedo el servicio de Helisa habilitado&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-12 20:59:25',4,0,0),(501,'Ticket',179,'2020-05-12 20:59:50',0,0,'&lt;p&gt;Se envio el correo solicitando la cancelacion de usuarios.&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-12 20:59:50',4,0,0),(502,'Ticket',234,'2020-05-12 21:02:42',0,0,'&lt;p&gt;Se monta ticket al Proveedor WO 583024 estamos a la espera de la respuesta.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-12 21:02:42',1,0,0),(503,'Ticket',230,'2020-05-12 21:09:02',0,0,'&lt;p&gt;Buenas tardes se procedio actualizar los controladores de la maquina y actualizar el SO&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-12 21:09:02',4,0,0),(504,'Ticket',235,'2020-05-12 23:12:07',0,0,'&lt;p&gt;se verifica el caso en compañía del asesor de WO, re realizan varios procesos para hacer la corrección del mensaje q no permite avanzar en la factura.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-12 23:12:07',4,0,0),(506,'Ticket',237,'2020-05-13 01:24:06',0,0,'&lt;p&gt;se valida el error q presento la usuaria&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-13 01:24:06',4,0,0),(507,'Ticket',237,'2020-05-13 01:24:37',0,0,'&lt;p&gt;se verifica la estructura de la BD&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-13 01:24:37',4,0,0),(508,'Ticket',234,'2020-05-13 15:08:24',0,0,'&lt;p&gt;se reabre el caso por que el dias de ayer no dio el tiempo para q el Proveedor nos atendiera, se reabre con la asesora Yudy Higuita &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-13 15:08:24',4,0,0),(509,'Ticket',238,'2020-05-13 15:10:16',0,0,'&lt;p&gt;se contacta a la usuaria para validar el error y escalarlo segun sea su complejidad&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-13 15:10:16',4,0,0),(510,'Ticket',232,'2020-05-13 17:06:13',0,0,'&lt;p&gt;Se realizo las configuraciones y se le explico al usuario como debia utilizar el sistema de VoIp&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-13 17:06:13',4,0,0),(511,'Ticket',225,'2020-05-13 17:08:51',0,0,'&lt;p&gt;Se hablo con Leonardo, y comento que iba a verificar disponibilidad de las personas y que él mismo se contactaba conmigo para planear la capacitacion&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-13 17:08:51',4,0,0),(512,'Ticket',226,'2020-05-13 17:10:07',0,0,'&lt;p&gt;Se procede hablar con el usuario con el usuario, y comenta que mas tarde se comunica para hacer seguimiento&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-13 17:10:07',4,0,0),(513,'Ticket',221,'2020-05-13 17:18:14',0,0,'&lt;p&gt;Se procedio hablar con el Usuario y este comenta que no ha llegado a Bogota, comenta que la entrega la haria el dia Viernes.&lt;/p&gt;&lt;p&gt;Se llamara ese dia, para hacer la verificacion con respecto a la entrega&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-13 17:18:14',4,0,0),(514,'Ticket',241,'2020-05-14 14:49:10',0,0,'&lt;p&gt;Se hablo con la usuaria, y comenta que podra estar disponible en la sede de fontibon, tambien comenta que puede trabajar en su equipo personal.&lt;/p&gt;&lt;p&gt;Se procedera a estar comunicandose nuevamente con ella para saber con exactitud que dia estara&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-14 14:49:10',4,0,0),(515,'Ticket',239,'2020-05-14 21:21:30',0,0,'&lt;p&gt;Se finalizo la instalacion y configuracion, tambien se le explico al usuario el modelo de uso del aplicativo Zopier&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-14 21:21:30',4,0,0),(516,'Ticket',240,'2020-05-14 23:11:05',0,0,'&lt;p&gt;se contacta a la usuaria y se solicita conexión al equipo donde esta laborando para validar el estado de la Factura.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-14 23:11:05',1,0,0),(517,'Ticket',244,'2020-05-14 23:27:04',0,0,'&lt;p&gt;Se realiza la actualización del sistema y se ha restablecido el acceso nuevamente para todos los usuarios.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-14 23:27:04',1,0,0),(518,'Ticket',246,'2020-05-15 13:38:33',0,0,'&lt;p&gt;Se escala el caso con el proveedor del sistema World Office x¿con el caso numero &lt;strong&gt;585498.&lt;/strong&gt;&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-15 13:38:33',1,0,0),(519,'Ticket',246,'2020-05-15 16:16:31',0,0,'&lt;p&gt;Después de revisar el caso que se presentó anoche con él envió de las facturas electrónicas se evidencia que el tercero esta mal creado, le están parametrizando mal los tipos de responsabilidades fiscales. Ver imagen adjunta para tener en cuenta&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-15 16:16:31',1,0,0),(520,'Ticket',247,'2020-05-15 16:56:58',0,0,'&lt;p&gt;Se ha restablecido el acceso al sistema por favor validar y quedamos atentos.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-15 16:56:58',1,0,0),(521,'Ticket',245,'2020-05-15 16:58:08',0,0,'&lt;p&gt;Se ha restablecido el acceso al sistema y superados los inconvenientes presentados. agradecemos validar y quedamos atentos.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-15 16:58:08',1,0,0),(523,'Ticket',233,'2020-05-15 20:09:48',0,0,'&lt;p&gt;se verifica el DVR para validar el tiempo q esta grabando &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-15 20:09:48',4,0,0),(524,'Ticket',233,'2020-05-15 20:13:50',0,0,'&lt;p&gt;validado el tiempo de grabación del DVR de donde solicitan los vídeos,se establece que solo esta grabando solo  días, esto por tema de capacidades del disco y la cantidad de cámaras que hay &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-15 20:13:50',4,0,0),(525,'Ticket',250,'2020-05-18 15:45:37',0,0,'&lt;p&gt;Se agenda reunión con el asesor de WO para la revisión.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-18 15:45:37',1,0,0),(526,'Ticket',250,'2020-05-18 16:43:16',0,0,'&lt;p&gt;Se realiza capacitación y revisión del sistema en conjunto con e asesor. con esto damos por cerrado el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-18 16:43:16',1,0,0),(527,'Ticket',251,'2020-05-18 16:45:34',0,0,'&lt;p&gt;se valida el tema. &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-18 16:45:34',4,0,0),(528,'Ticket',251,'2020-05-18 16:46:50',0,0,'&lt;p&gt;se verifica el estado de la Red de la sede, se encuentra con caída temporal de la red de Internet, se reinicia el router para tratar de solucionar el incidente.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-18 16:46:50',4,0,0),(529,'Ticket',236,'2020-05-18 17:25:36',0,0,'&lt;p&gt;se solicito el equipo al Proveedor para realizar la reasignacion del equipo, estamos pendientes de que lo envíen para realizar el alistamiento.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-18 17:25:36',4,0,0),(530,'Ticket',51,'2020-05-18 17:29:25',0,0,'&lt;p&gt;se reasigna la tarea.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-18 17:29:25',4,0,0),(531,'Ticket',215,'2020-05-18 20:59:16',0,0,'&lt;p&gt;Se dan los acceso requeridos y se procede a cerrar el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-18 20:59:16',4,0,0),(532,'Ticket',254,'2020-05-18 22:03:13',0,0,'&lt;p&gt;El error fue ocasionado por unas actualizaciones, las cuales estaban afectando el funcionamiento del sistema. se realiza el respectivo proceso y se restablece el sistema.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-18 22:03:13',1,0,0),(533,'Ticket',259,'2020-05-19 16:03:20',0,0,'&lt;p&gt;Caso cerrado, porque esta creado varias veces.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-19 16:03:20',1,0,0),(534,'Ticket',258,'2020-05-19 16:04:40',0,0,'&lt;p&gt;Caso cerrado porque esta creado varias veces, se atenderá con el caso # 257&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-19 16:04:40',1,0,0),(535,'Ticket',262,'2020-05-19 21:07:50',0,0,'&lt;p&gt;estamos validando la solicitud del usuario&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-19 21:07:50',4,0,0),(536,'Ticket',257,'2020-05-19 21:08:22',0,0,'&lt;p&gt;estamos trabajando para mejorar el rendimiento del sistema&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-19 21:08:22',4,0,0),(537,'Ticket',236,'2020-05-19 21:11:54',0,0,'&lt;p&gt;estamos a la espera de que el proveedor realiza el envió del equipo, para alistarlo y enviarlo a la ciudad y la usuaria que lo requiere&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-19 21:11:54',4,0,0),(538,'Ticket',263,'2020-05-20 13:21:18',0,0,'&lt;p&gt;a  las 6:04 de la mañana estamos trabajando en el sistema para mejorar su rendimiento.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-20 13:21:18',1,0,0),(539,'Ticket',265,'2020-05-20 13:29:37',0,0,'&lt;p&gt;A las 6:11 se estaba trabajando en el sistema para mejorar su rendimiento &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-20 13:29:37',4,0,0),(540,'Ticket',264,'2020-05-20 13:35:30',0,0,'&lt;p&gt;a las 6:05 se estaba trabajando en el sistema para mejorar su rendimiento.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-20 13:35:30',4,0,0),(541,'Ticket',266,'2020-05-20 19:47:37',0,0,'&lt;p&gt;se verifico la solicitud y se procede a realizar el reenvió de los correos según lo solicitado por la colaboradora.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-20 19:47:37',4,0,0),(542,'Ticket',268,'2020-05-21 14:04:20',0,0,'&lt;p&gt;se valida la solicitud de la colaboradora.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-21 14:04:20',4,0,0),(543,'Ticket',276,'2020-05-21 16:40:13',0,0,'&lt;p&gt;Astrid, se ha creado un alias con la cuenta de correo de Jonathan Lozano y todos los correos que se envíen a esa cuenta llegaran a su cuenta.&lt;/p&gt;&lt;p&gt;con respecto al equipo vamos a realizar una revisión y si para validar que es lo que pasa con el equipo si hay que cambiarlo esto tomara dos semanas aproximadamente,&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-21 16:40:13',4,0,0),(544,'Ticket',277,'2020-05-21 19:00:18',0,0,'&lt;p&gt;Se reviso el caso, y resulta y pasa que el formato que estaba trabajando Marisol no era el adecuado que utilizab a el formato de la alcaldia, se realizo a descargar lo de nuevo, y se explico al usuario como debia diligenciarlo para su correcto cargue en la pagina&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-21 19:00:18',4,0,0),(545,'Ticket',272,'2020-05-21 19:03:11',0,0,'&lt;p&gt;Se hablo con Marisol, y se autorizo poder se llevar el equipo de escritorio, hasta la casa, se le recomendo coger un carro para asegurar un mejor trasporte, se hara seguimiento cuando ella este en Ecology, y cuando este en su casa, para asegurar que todo funcione correctamente&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-21 19:03:11',4,0,0),(546,'Ticket',270,'2020-05-21 20:28:56',0,0,'&lt;p&gt;se crea el usuario en la empresa según la solicitud del colaborador.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-05-21 20:28:56',4,0,0),(547,'Ticket',114,'2020-05-20 21:05:01',0,0,'ACCESPOS EN WORD OFFICE\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Buena tarde.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Requiero favor para poder tener acceso a consultas documentos que se generan en bodegas.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Pues hoy tratando de Consultar algunos documentos y los permisos no los tengo activos para estas consultas.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Estos accesos se requieren a modo de consulta e impresión no se requieren para otras razones, favor verificar si hay acceso para ingreso de mercancía retíralo&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Cordialmente;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;img id=\"Imagen_x0020_1\" style=\"width: 6.125in; height: 3.0833in;\" src=\"denied:cid:image001.jpg@01D62EC8.C3514B30\" alt=\"image\" width=\"588\" height=\"296\" /&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 09:18:52','2020-05-20 21:05:01',1,269,0),(548,'Ticket',114,'2020-05-21 14:10:01',0,0,'RE: ACCESPOS EN WORD OFFICE\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;Buen día.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Camilo.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Mil gracias , por la valiosa ayuda.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Cordialmente;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;img id=\"Imagen_x0020_6\" style=\"width: 6.125in; height: 3.0833in;\" src=\"denied:cid:image002.jpg@01D62F57.F1EBA1E0\" alt=\"image\" width=\"588\" height=\"296\" /&gt;&lt;/p&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;div&gt;&lt;div style=\"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;De:&lt;/span&gt;&lt;/strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; Cristhian Camilo Osorio Castañeda &lt;cristhian.osorio@arintia.com&gt; &lt;br /&gt;&lt;strong&gt;Enviado el:&lt;/strong&gt; jueves, 21 de mayo de 2020 9:58 a. m.&lt;br /&gt;&lt;strong&gt;Para:&lt;/strong&gt; Angelica Ardila Plata &lt;angelica.ardila@arintia.com&gt;; Nelson Diaz Betancourt &lt;nelson.diaz@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;CC:&lt;/strong&gt; Arintia_Group &lt;soporteti@arintia.com&gt;; Yoana Yesenia Diaz Guzman &lt;yesenia.diaz@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;Asunto:&lt;/strong&gt; RE: ACCESPOS EN WORD OFFICE&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Buenos días&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Estos son los documentos que quedaron para que puedan ser consultados por el usuario de Nelson días, adicional en informes se validó que estén igualmente&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;img id=\"Imagen_x0020_4\" style=\"width: 2.4166in; height: 2.2708in;\" src=\"denied:cid:image003.png@01D62F57.F1EBA1E0\" alt=\"image\" width=\"232\" height=\"218\" /&gt;&lt;img id=\"Imagen_x0020_5\" style=\"width: 2.5729in; height: 1.3333in;\" src=\"denied:cid:image004.png@01D62F57.F1EBA1E0\" alt=\"image\" width=\"247\" height=\"128\" /&gt;&lt;/p&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;Cordialmente,&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;&lt;img id=\"Imagen_x0020_3\" style=\"width: 3.6979in; height: 1.9583in;\" src=\"denied:cid:image005.png@01D62F57.F1EBA1E0\" alt=\"image\" width=\"355\" height=\"188\" /&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;div&gt;&lt;div style=\"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;De:&lt;/span&gt;&lt;/strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; Angelica Ardila Plata &lt;&lt;a href=\"mailto:angelica.ardila@arintia.com\"&gt;angelica.ardila@arintia.com&lt;/a&gt;&gt; &lt;br /&gt;&lt;strong&gt;Enviado el:&lt;/strong&gt; miércoles, 20 de mayo de 2020 9:12 p. m.&lt;br /&gt;&lt;strong&gt;Para:&lt;/strong&gt; Nelson Diaz Betancourt &lt;&lt;a href=\"mailto:nelson.diaz@arintia.com\"&gt;nelson.diaz@arintia.com&lt;/a&gt;&gt;; Cristhian Camilo Osorio Castañeda &lt;&lt;a href=\"mailto:cristhian.osorio@arintia.com\"&gt;cristhian.osorio@arintia.com&lt;/a&gt;&gt;&lt;br /&gt;&lt;strong&gt;CC:&lt;/strong&gt; Arintia_Group &lt;&lt;a href=\"mailto:soporteti@arintia.com\"&gt;soporteti@arintia.com&lt;/a&gt;&gt;; Yoana Yesenia Diaz Guzman &lt;&lt;a href=\"mailto:yesenia.diaz@arintia.com\"&gt;yesenia.diaz@arintia.com&lt;/a&gt;&gt;&lt;br /&gt;&lt;strong&gt;Asunto:&lt;/strong&gt; RE: ACCESPOS EN WORD OFFICE&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Cristhian,&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Por favor tu ayuda con éste permiso de consulta para Nelson.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: #002060; mso-fareast-language: ES-CO;\"&gt;&lt;img id=\"Imagen_x0020_2\" style=\"width: 6.125in; height: 1.9166in;\" src=\"denied:cid:image006.jpg@01D62F57.F1EBA1E0\" alt=\"firma Arintia\" width=\"588\" height=\"184\" border=\"0\" /&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;div&gt;&lt;div style=\"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;De:&lt;/span&gt;&lt;/strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; Nelson Diaz Betancourt &lt;br /&gt;&lt;strong&gt;Enviado el:&lt;/strong&gt; miércoles, 20 de mayo de 2020 5:05 p. m.&lt;br /&gt;&lt;strong&gt;Para:&lt;/strong&gt; Arintia_Group &lt;&lt;a href=\"mailto:soporteti@arintia.com\"&gt;soporteti@arintia.com&lt;/a&gt;&gt;&lt;br /&gt;&lt;strong&gt;CC:&lt;/strong&gt; Angelica Ardila Plata &lt;&lt;a href=\"mailto:angelica.ardila@arintia.com\"&gt;angelica.ardila@arintia.com&lt;/a&gt;&gt;&lt;br /&gt;&lt;strong&gt;Asunto:&lt;/strong&gt; ACCESPOS EN WORD OFFICE&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Buena tarde.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Requiero favor para poder tener acceso a consultas documentos que se generan en bodegas.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Pues hoy tratando de Consultar algunos documentos y los permisos no los tengo activos para estas consultas.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Estos accesos se requieren a modo de consulta e impresión no se requieren para otras razones, favor verificar si hay acceso para ingreso de mercancía retíralo&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Cordialmente;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;img id=\"Imagen_x0020_1\" style=\"width: 6.125in; height: 3.0833in;\" src=\"denied:cid:image007.jpg@01D62F57.F1EBA1E0\" alt=\"image\" width=\"588\" height=\"296\" border=\"0\" /&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 09:18:52','2020-05-21 14:10:01',1,274,0),(549,'Ticket',271,'2020-05-22 15:40:48',0,0,'&lt;p&gt;Procedo cerrar el caso ya que  tecnología no esta administrado los permisos en el sistema WO&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-22 15:40:48',4,0,0),(550,'Ticket',279,'2020-05-22 15:44:30',0,0,'&lt;p&gt;De acuerdo a la reunión del día de ayer, se evidencia que no son errores en el sistema sino la forma como se esta parametrizando en el sistema. La flota y FAW utilizan el modulo de Taller con dos proceso muy diferentes.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-22 15:44:30',4,0,0),(551,'Ticket',273,'2020-05-22 15:46:20',0,0,'&lt;p&gt;Caso cerrado de acuerdo a la notificación de Cristhian.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-22 15:46:20',4,0,0),(552,'Ticket',278,'2020-05-22 15:47:36',0,0,'&lt;p&gt;este caso se creo dos veces, se procede a cerrar caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-22 15:47:36',4,0,0),(553,'Ticket',280,'2020-05-22 16:25:38',0,0,'&lt;p&gt;Cordial Saludo, se trata de hacer contacto con el usuario que reporta el caso por Temas y Teléfono y no se logra la comunicación. se deja el  caso en espera hasta lograr realizar contacto para poder revisar el tema.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-22 16:25:38',1,0,0),(554,'Ticket',291,'2020-05-27 16:32:39',0,0,'&lt;p&gt;Se realiza configuración de nuevos acceso al sistema y se aclara que si hay sistema, solo que no tenia configurado el acceso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-27 16:32:39',1,0,0),(555,'Ticket',292,'2020-05-27 16:34:03',0,0,'&lt;p&gt;Se configuran acceso al sistema y se da solución al la solicitud.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-27 16:34:03',1,0,0),(556,'Ticket',289,'2020-05-27 16:44:09',0,0,'&lt;p&gt;Angélica, para poder realizar la cotización de la impresora que es requiere es necesario tener clara la necesidad. Le contactare para que me explique la necesidad.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-27 16:44:09',4,0,0),(557,'Ticket',281,'2020-05-27 16:15:48',0,0,'&lt;meta content=\"text/html; charset=utf-8\" /&gt; &lt;meta content=\"Microsoft Word 15 (filtered medium)\" /&gt;  &lt;div class=\"WordSection1\"&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Buenos días, &lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;El caso quedo solucionado. Mil gracias por tu atención, &lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Cordial saludo,  &lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&nbsp;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;img width=\"434\" height=\"161\" style=\"width:4.525in;height:1.675in\" id=\"_x0000_i1027\" src=\"denied:cid:image001.jpg@01D63420.8DDC2120\" alt=\"cid:image001.jpg@01D5FBB2.4E33B660\" /&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&nbsp;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm\"&gt; &lt;p class=\"MsoNormal\"&gt;&lt;b&gt;&lt;span lang=\"ES\"&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=\"ES\"&gt; Arintia_Group &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; miércoles, 27 de mayo de 2020 11:54 a. m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Luis Felipe Esteban Jiménez Sepulveda &amp;lt;luis.jimenez@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0000281] Nuevo caso Re: Proceso de entrega de insumos del almacén&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=\"MsoNormal\"&gt;&nbsp;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt; &lt;/p&gt; &lt;/div&gt;',0,2,'2023-04-24 09:28:21','2020-05-27 16:16:01',1,0,0),(558,'Ticket',288,'2020-05-27 21:26:46',0,0,'&lt;p&gt;Cordial Saludo,&lt;/p&gt;&lt;p&gt;Se realiza creación de la cuenta de correo y se define dar subsidio para la linea móvil. &lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-27 21:26:46',1,0,0),(559,'Ticket',282,'2020-05-27 21:33:23',0,0,'&lt;p&gt;Cordial Saludo, aun no se ha definido fecha para revisar el proceso en conjunto con la Flota&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-05-27 21:33:23',1,0,0),(560,'Ticket',253,'2020-05-28 14:45:42',0,0,'&lt;p&gt;Se realizo el cambio y se actualizo en glpi&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-28 14:45:42',4,0,0),(562,'Ticket',241,'2020-05-28 14:48:43',0,0,'&lt;p&gt;Se realizo el cambio del equipo y se actualizo en GLPI&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-28 14:48:43',4,0,0),(563,'Ticket',272,'2020-05-28 15:02:46',0,0,'&lt;p&gt;El usuario pudo llevarse y conectar el equipo de mesa para su casa&lt;/p&gt;',0,1,'2020-07-10 22:19:08','2020-05-28 15:02:46',4,0,0),(566,'Ticket',305,'2020-06-01 20:04:26',0,0,'&lt;p&gt;se valido el tema, no era e sistema eran fallas en el equipo pero debido al Internet&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-01 20:04:26',4,0,0),(567,'Ticket',303,'2020-06-01 21:49:21',0,0,'&lt;p&gt;se le proporciona la capacitación a la compañera, en conjunto con Edgar Ariza&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-01 21:49:21',4,0,0),(568,'Ticket',298,'2020-06-01 21:57:04',0,0,'&lt;p&gt;se contacta a Heidy solicitando informacion sobre lo solicitado.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-01 21:57:04',4,0,0),(569,'Ticket',298,'2020-06-01 21:57:34',0,0,'&lt;p&gt;se empieza a tramitar y agilizar lo solicitado por la colaboradora.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-01 21:57:34',4,0,0),(570,'Ticket',298,'2020-06-01 21:59:56',0,0,'&lt;p&gt;se exportan las plantillas e importan, se empiezan a modificar para acoplarlo a lo solicitado, se cambia la resolución y su fecha de vencimiento, se pone el prefijo, se modifican los campos solicitados.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-01 21:59:56',4,0,0),(571,'Ticket',298,'2020-06-01 22:18:49',0,0,'&lt;p&gt;se le solicita validar la plantilla de factura de venta de ARI TRANSPORTES SAS para terminar los ajustes.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-01 22:18:49',4,0,0),(572,'Ticket',298,'2020-06-01 22:46:13',0,0,'&lt;p&gt;se le da el visto bueno en compañía de Heidy Perez.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-01 22:46:13',4,0,0),(573,'Ticket',306,'2020-06-02 16:03:32',0,0,'&lt;p&gt;Notificacion de correo&lt;/p&gt;',0,1,'2023-04-24 09:52:17','2020-06-02 16:03:32',1,0,0),(574,'Ticket',298,'2020-06-02 16:49:14',0,0,'&lt;p&gt;se les informa que ya esta listo el tema de la facturación electrónica en la empresa &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-02 16:49:14',4,0,0),(575,'Ticket',303,'2020-06-02 17:01:42',0,0,'&lt;p&gt;se contacta la colaboradora para configurarle los nuevos accesos al servidor de WO, &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-02 17:01:42',4,0,0),(576,'Ticket',299,'2020-06-02 17:14:45',0,0,'&lt;p&gt;se ha buscado la mejora del sistema, se ha pedido excusa por las caídas y los inconvenientes presentados durante el proceso de migración y adecuación del sistema mientras se estabiliza, había que realizar esta operación para poder empezar a darle mejoras al sistema, el tema se socializo en las reuniones con presidencia.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-02 17:14:45',4,0,0),(578,'Ticket',293,'2020-06-02 19:18:52',0,0,'&lt;p&gt;se contacta la usuaria para validar la solicitud&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-02 19:18:52',1,0,0),(579,'Ticket',309,'2020-06-03 18:03:32',0,0,'&lt;p&gt;se contacta la usuaria para validar la solicitud &lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-03 18:03:32',4,0,0),(580,'Ticket',311,'2020-06-03 20:45:54',0,0,'&lt;p&gt;Se escala el caso a WO y después de realizar las respectivas configuraciones, actualizar el sistema se evidencia que es una falla del sistema como tal. Por lo anterior este caso se escala al área de desarrollo de WO.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-03 20:45:54',1,0,0),(581,'Ticket',321,'2020-06-09 15:38:44',0,0,'&lt;p&gt;se trabaja en conjunto con el proveedor para solucionar los errores presentados&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-09 15:38:44',4,0,0),(582,'Ticket',320,'2020-06-09 15:42:31',0,0,'&lt;p&gt;se esta trabajando en conjunto con el proveedor para solucionar el tema del bloqueo del sistema&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-09 15:42:31',4,0,0),(583,'Ticket',316,'2020-06-09 14:43:05',0,0,'&lt;meta content=\"text/html; charset=utf-8\" /&gt; &lt;meta content=\"Microsoft Word 15 (filtered medium)\" /&gt;  &lt;div class=\"WordSection1\"&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Buenos días,&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Gracias por su atención, ya logré solucionar este inconveniente, únicamente requerí cambiar la base del complemento,&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Cordial saludo&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&nbsp;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;img width=\"434\" height=\"161\" style=\"width:4.525in;height:1.675in\" id=\"_x0000_i1026\" src=\"denied:cid:image001.jpg@01D63E4A.C1682BE0\" alt=\"cid:image001.jpg@01D5FBB2.4E33B660\" /&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&nbsp;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm\"&gt; &lt;p class=\"MsoNormal\"&gt;&lt;b&gt;&lt;span lang=\"ES\"&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=\"ES\"&gt; Arintia_Group &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; martes, 9 de junio de 2020 10:41 a. m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Luis Felipe Esteban Jiménez Sepulveda &amp;lt;luis.jimenez@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0000316] Nuevo caso Complemento excel Wo&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=\"MsoNormal\"&gt;&nbsp;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt; &lt;/p&gt; &lt;/div&gt;',0,2,'2023-04-24 09:28:21','2020-06-09 14:44:01',1,0,0),(584,'Ticket',283,'2020-06-10 16:07:10',0,0,'&lt;p&gt;Se realiza revisión del proceso y se ajusta a las necesidades de las unidades de Negocio.&lt;/p&gt;&lt;p&gt;con esto se procede a cerrar el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:07:10',4,0,0),(585,'Ticket',316,'2020-06-10 16:09:20',0,0,'&lt;p&gt;De acuerdo a notificación del usuario, se procede a cerrar el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:09:20',4,0,0),(586,'Ticket',319,'2020-06-10 16:11:03',0,0,'&lt;p&gt;Se realiza ajuste al perfil para que pueda eliminar referencias y lineas de la factura. se procede a cerrar el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:11:03',4,0,0),(587,'Ticket',317,'2020-06-10 16:12:44',0,0,'&lt;p&gt;Se realiza validación y apoyo al usuario y de da solución al incidente. se procede a cerrar el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:12:44',4,0,0),(588,'Ticket',312,'2020-06-10 16:18:42',0,0,'&lt;p&gt;Se realiza validación con el soporte de WO y explican que se esta realizando mal el proceso de facturación sin existencias, se envía correo explicando como se debe realizar este cruce. &lt;/p&gt;&lt;p&gt;con esto procedemos a cerrar el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:18:42',4,0,0),(589,'Ticket',311,'2020-06-10 16:28:22',0,0,'&lt;p&gt;El caso se da por cerrado, ya se había creado oro caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:28:22',1,0,0),(590,'Ticket',243,'2020-06-10 16:31:44',0,0,'&lt;p&gt;Se crea alias y se configura reglara para direccionamiento de los mensajes a una carpeta. con esto damos por cerrado el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:31:44',4,0,0),(591,'Ticket',134,'2020-06-10 16:34:15',0,0,'&lt;p&gt;Se realiza solicitud de desarrollo a WO como una oportunidad de mejora, pero fue rechazada por no cumplir con el 30% de solicitudes de clientes. &lt;/p&gt;&lt;p&gt;Con esto damos por cerrado el caso&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:34:15',4,0,0),(592,'Ticket',129,'2020-06-10 16:36:48',0,0,'&lt;p&gt;Se realizaron las modificaciones solicitadas al formato, quedamos atentos a sus comentarios.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:36:48',4,0,0),(593,'Ticket',314,'2020-06-10 16:48:45',0,0,'&lt;p&gt;No es un error del sistema, sino una restricción para facturar sin existencias. Cristhian valida y habilita el permiso.&lt;/p&gt;&lt;p&gt;con esto damos por cerrado el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:48:45',1,0,0),(594,'Ticket',315,'2020-06-10 16:50:04',0,0,'&lt;p&gt;Caso cerrado, porque ya se había dado solución. &lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:50:04',1,0,0),(595,'Ticket',313,'2020-06-10 16:50:44',0,0,'&lt;p&gt;Caso cerrado porque se creo varias veces.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:50:44',1,0,0),(596,'Ticket',280,'2020-06-10 16:51:33',0,0,'&lt;p&gt;Se procede a cerrar caso ya que no se lograr realizar contacto con el usuario para realizar validación del error.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:51:33',1,0,0),(597,'Ticket',256,'2020-06-10 16:53:07',0,0,'&lt;p&gt;Se realiza actualización de logros en formatos y configuración de las firmas solicitadas.  con esto damos por cerrado el caso&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:53:07',1,0,0),(598,'Ticket',267,'2020-06-10 16:54:28',0,0,'&lt;p&gt;se realiza escalamiento a WO y se realiza el acompañamiento para dar solución. se procede a cerrar el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-10 16:54:28',1,0,0),(599,'Ticket',308,'2020-06-10 20:55:39',0,0,'&lt;p&gt;se valido cual era la causa en conjunto con el usuario se detecto q es por el cargador &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-10 20:55:39',4,0,0),(600,'Ticket',123,'2020-06-11 00:36:28',0,0,'&lt;p&gt;Se realiza configuración de firma Electrónica para la unidad e Negocio Construcción  &lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-11 00:36:28',1,0,0),(602,'Ticket',326,'2020-06-11 02:49:34',0,0,'&lt;p&gt;Verificando en el sistema ya se tenían los permisos de modificación de los perdidos en el usuario de Viviana, si el documento esta bloqueado no se lo permite cambiar y se debe solicitar el desbloqueo. Sin embargo se estableció en el proceso y tengo entendido que se socializo con servicio al cliente que en todos los casos se debe Re misionar el pedido y en este se hacen los cambios para que la remisión sea el reflejo de lo que salió si no se tienen todos los ítems del pedido y en la factura se cruza la remisión que ya tiene la información validada por el área de logística&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-11 02:49:34',1,0,0),(603,'Ticket',15,'2020-06-11 17:12:55',0,0,'&lt;p&gt;Softphone instalados hasta el momento por mi parte&lt;/p&gt;',0,1,'2023-04-24 09:52:17','2020-06-11 17:12:55',4,0,0),(604,'Ticket',310,'2020-06-11 21:50:48',0,0,'&lt;p&gt;Se le asigna la extension 6204 y se hace la instalacion del softphone por parte de Juan Londoño&lt;/p&gt;',0,1,'2023-04-24 09:52:17','2020-06-11 21:50:48',4,0,0),(606,'Ticket',330,'2020-06-11 22:17:33',0,0,'&lt;p&gt;se valida la solicitud de la usuaria, se valida las actualizaciones del equipo y se realiza el proceso de actualizadora que le hacían faltan al equipo para su optimo funcionamiento.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-11 22:17:33',4,0,0),(607,'Ticket',130,'2020-06-11 23:19:28',0,0,'&lt;p&gt;se realizo el cambio del equipo (RPC92625-BG.ecologysas.co.) ya que el que tenia saco la mano (RPC91667-BC), se le configuran nuevamente las herramientas de trabajo y queda sin novedad el tema.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-11 23:19:28',4,0,0),(608,'Ticket',284,'2020-06-11 23:20:58',0,0,'&lt;p&gt;se contacta a Fausto Perez para coordinar lo solicitado&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-11 23:20:58',4,0,0),(609,'Ticket',284,'2020-06-11 23:25:44',0,0,'&lt;p&gt;se crean las cuentas a nombre de los usuarios Juan Carlos Puentes Perez en Barranquilla, y en unza al señor Adinson Lopez.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-11 23:25:44',4,0,0),(610,'Ticket',262,'2020-06-11 23:30:31',0,0,'&lt;p&gt;se verifico en conjunto con WO el por que de lo q solicita la usuaria, validando encontramos que: la Dian como prueba solo acepta 10 documentos 8 facturas 2 notas crédito y  por esta razón ya no salieron mas esto fue suficiente para q la Dian nos avalara la facturación electrónica de       Ari Transportes.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-11 23:30:31',4,0,0),(611,'Ticket',224,'2020-06-11 23:33:29',0,0,'&lt;p&gt;se valida lo usuarios en el AD del server de WO Medellin.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-11 23:33:29',4,0,0),(612,'Ticket',224,'2020-06-11 23:34:16',0,0,'&lt;p&gt;se valida y se casan todos lo usuarios por ciudades y unidades de negocio.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-11 23:34:16',4,0,0),(613,'Ticket',225,'2020-06-12 00:32:36',0,0,'&lt;p&gt;Se va a empezar el cargue de información programado para el día de hoy y puede que esto bloque o ponga lento el sistema. para que lo tengan en cuenta.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-12 00:32:36',1,0,0),(614,'Ticket',261,'2020-06-12 00:37:10',0,0,'&lt;p&gt;Se da el caso por cerrado ya que no poseemos información de los avances.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-12 00:37:10',1,0,0),(615,'Ticket',290,'2020-06-12 01:34:10',0,0,'&lt;p&gt;Se ha realizado el cambio de equipo para el usuario Viviana Castellanos. con esto damos por cerrado el caso&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-12 01:34:10',1,0,0),(616,'Ticket',236,'2020-06-12 01:36:24',0,0,'&lt;p&gt;Se realiza cambio del equipo de computo asignado a Monica. con esto damos por cerrado el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-12 01:36:24',1,0,0),(617,'Ticket',332,'2020-06-12 02:36:30',0,0,'&lt;p&gt;Mensaje creado correctamente. caso cerrado.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-12 02:36:30',1,0,0),(618,'Ticket',318,'2020-06-12 13:27:01',0,0,'&lt;p&gt;se realiza la gestión para asignarle un usuario a la compañera.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-12 13:27:01',4,0,0),(619,'Ticket',318,'2020-06-12 13:36:23',0,0,'&lt;p&gt;se realiza el envio de la pg de WO para la creación del usuario de Yenni Fuquene.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-12 13:36:23',4,0,0),(620,'Ticket',275,'2020-06-12 13:42:28',0,0,'&lt;p&gt;se valido el tema con Dian y WO basados en la solicitud de la compañera.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-12 13:42:28',4,0,0),(621,'Ticket',275,'2020-06-12 13:45:50',0,0,'&lt;p&gt;se confirma que el software al realizar las pruebas de validación parea el envió de facturación electrónica y la Dian como prueba solo recibe 10 documentos, donde Heidy hizo el envió mas de 20 documentos de prueba, y ya se habilitado el envió de facturación electrifica.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-12 13:45:50',4,0,0),(622,'Ticket',289,'2020-06-12 14:17:13',0,0,'&lt;p&gt;Se envía continuación de dos opciones de impresoras a color. quedamos a la espera de la confirmación.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-12 14:17:13',4,0,0),(623,'Ticket',333,'2020-06-12 18:49:30',0,0,'&lt;p&gt;Se realiza parametrizacion de los permisos solicitados para la Empresa Ecology. con esta damos por cerrado el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-12 18:49:30',4,0,0),(624,'Ticket',223,'2020-06-12 19:03:25',0,0,'&lt;p&gt;Firma del correo creada y configurada en el equipo del usuario&lt;/p&gt;',0,1,'2023-04-24 09:52:17','2020-06-12 19:03:25',1,0,0),(626,'Ticket',297,'2020-06-12 19:15:00',0,0,'&lt;p&gt;se hizo revisión del equipo y no se evidencio ningún problema al momento de manipularlo&lt;/p&gt;',0,1,'2023-04-24 09:52:17','2020-06-12 19:15:00',4,0,0),(627,'Ticket',285,'2020-06-12 19:19:56',0,0,'&lt;p&gt;se da finalizado el caso&lt;/p&gt;',0,1,'2023-04-24 09:52:17','2020-06-12 19:19:56',4,0,0),(628,'Ticket',220,'2020-06-15 23:00:05',0,0,'&lt;p&gt;Se realiza capacitación con el consultor de WO para revisar todos los saldos inicales. con esto damos por cerrado el caso&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-15 23:00:05',1,0,0),(629,'Ticket',226,'2020-06-15 23:05:11',0,0,'&lt;p&gt;Se revisa el correo y se evidencia que esta pidiendo actualización de Clave, se le explica como realizar este proceso y se realiza la actualización.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Con esto damos por cerrado el caso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-15 23:05:11',1,0,0),(630,'Ticket',337,'2020-06-16 13:45:56',0,0,'&lt;p&gt;El día viernes 12 de Junio el proveedor realizo visita para revisar en sitio los requerimientos realizados. El día 16 estará enviando la cotización.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-16 13:45:56',4,0,0),(631,'Ticket',339,'2020-06-16 16:07:39',0,0,'&lt;p&gt;Juan / Cristhian, Antes de crear correo hay que validar si los elementos descritos en el archivo PDF se va a asignar.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-16 16:07:39',1,0,0),(632,'Ticket',338,'2020-06-16 16:10:11',0,0,'&lt;p&gt;Cristhian, hacer alistamiento del equipo que tenia Alejandro. en el PDF Adjunto esta los datos completos.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-16 16:10:11',1,0,0),(633,'Ticket',337,'2020-06-16 18:46:52',0,0,'&lt;p&gt;Se envían cotizaciones para implementar red de voz y datos y solución de cámaras de seguridad.&lt;/p&gt;&lt;p&gt;quedamos a la espera de comentarios.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-16 18:46:52',4,0,0),(634,'Ticket',341,'2020-06-16 19:27:13',0,0,'&lt;p&gt;Se programa el acompañamiento para el día Jueves 18 de Junio con el consultor Giovanny, para las 8:30 AM&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-16 19:27:13',1,0,0),(635,'Ticket',337,'2020-06-16 21:24:28',0,0,'&lt;p&gt;Se aprueban las cotizaciones para realizar las adecuaciones en la bodega de Químicos. Esta pendiente el giro del anticipo al proveedor. &lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-16 21:24:28',4,0,0),(636,'Ticket',339,'2020-06-16 22:04:07',0,0,'&lt;p&gt;se crean las cuentas tanto en AD ecology como en office 365.&lt;/p&gt;&lt;p&gt;cuentas creadas 16-06-2020&lt;br /&gt;Correo: anyi.buitrago@arintia.com &lt;br /&gt;Contraseña: AnyBui2020*&lt;/p&gt;&lt;p&gt;USUARIO AD CONTRASEÑA&lt;/p&gt;&lt;p&gt;acceso al escritorio del pc &lt;br /&gt;Usuario: Anyi.buitrago&lt;/p&gt;&lt;p&gt;Contraseña: AnyBui2020*&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-16 22:04:07',4,0,0),(637,'Ticket',340,'2020-06-16 22:12:21',0,0,'&lt;p&gt;Se Coordina la solicitud con la persona encargada (Leidy Betancur) para validar y verificar la informacion solicitada en la cuenta de correo de Gloria Gallo,&lt;/p&gt;&lt;p&gt;ella dice que apenas tenga el espacio me permite instalar el PST en el correo de ella para que se pueda validar la informacion solicitada. &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-16 22:12:21',4,0,0),(638,'Ticket',345,'2020-06-17 18:56:10',0,0,'&lt;p&gt;Viviana, para estos casos se debe pedir al área de contabilidad que les apoye con el desbloqueo de documentos, porque Tecnología no esta autorizado para eso.&lt;/p&gt;',0,1,'2020-06-19 13:19:18','2020-06-17 18:56:10',1,0,0),(639,'Ticket',338,'2020-06-18 15:38:59',0,0,'&lt;p&gt;Se va a asignar el equipo utilizado previamente por alejandro la rotta&lt;/p&gt;&lt;p&gt;y sus credenciales van a ser:&lt;/p&gt;&lt;p&gt;AD: ronald.sierra - RonSie2020*&lt;/p&gt;&lt;p&gt;Correo: ronald.sierra@arintia.com - RonSie2020*&lt;/p&gt;',0,1,'2023-04-24 09:52:17','2020-06-18 15:38:59',4,0,0),(640,'Ticket',344,'2020-06-18 17:33:28',0,0,'&lt;p&gt;Se verifico en primera instancia la instalacion de WO sin embargo no se puedo realizar por credenciales de VPN, se alistan nuevas credenciales, en la tarde contacto al usuario para realizar la configuracion&lt;/p&gt;',0,1,'2023-04-24 09:52:17','2020-06-18 17:33:28',4,0,0),(641,'Ticket',344,'2020-06-18 18:19:25',0,0,'&lt;p&gt;se contacta con el usuario y por cuestiones de tiempo, queda programado para el dia viernes&lt;/p&gt;',0,1,'2023-04-24 09:52:17','2020-06-18 18:19:25',4,0,0),(642,'Ticket',348,'2020-06-19 13:31:53',0,0,'&lt;p&gt;Se realiza cambio del certificado del VPN y se restablece el acceso al sistema. se procede a cerrar caso.&lt;/p&gt;',0,1,'2023-04-24 09:09:29','2020-06-19 13:31:53',1,0,0),(643,'Ticket',347,'2020-06-19 13:49:23',0,0,'&lt;p&gt;Se procede a revisar el acceso y se restablece el servicio.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-06-19 13:49:23',1,0,0),(644,'Ticket',349,'2020-06-19 13:51:44',0,0,'&lt;p&gt;Se realiza revisión de accesos de usuarios al servidor y se establece el servicio.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-06-19 13:51:44',1,0,0),(645,'Ticket',351,'2020-06-19 13:57:25',0,0,'&lt;p&gt;En la sede de Medellin se presenta una intermitencia con el cana de Internet, desde las 3:00 pm. se escala con el proveedor para saber el estado de la falla.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-06-19 13:57:25',1,0,0),(646,'Ticket',352,'2020-06-19 15:37:40',0,0,'&lt;p&gt;Se realiza revisión del incidente reportado y se evidencia que a varios usuarios no les permite el ingreso al servidor.&lt;/p&gt;&lt;p&gt;Depuse de realizar unos cambios en el servidor de WO se restablece el servicio &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-06-19 15:37:40',1,0,0),(647,'Ticket',338,'2020-06-19 15:43:26',0,0,'&lt;p&gt;Se asigno el equipo utilizado por alejandro larotta &lt;/p&gt;',0,1,'2023-04-24 09:52:17','2020-06-19 15:43:26',4,0,0),(648,'Ticket',350,'2020-06-19 18:27:11',0,0,'&lt;p&gt;Se abre el caso 353 con el que se le esta dando trastrabillad con el proveedor del canal. por lo anterior se procede a cerrar caso.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-06-19 18:27:11',1,0,0),(649,'Ticket',191,'2020-06-19 18:33:39',0,0,'&lt;p&gt;Se procede a cerrar el caso aun vez se parametrizan los permisos solicitados.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-06-19 18:33:39',1,0,0),(650,'Ticket',353,'2020-06-19 20:08:24',0,0,'&lt;p&gt;Nuveli Tuberquia soporte Tigo 08:56 pruebas se valida el servicio&lt;br /&gt;Esneider Correa soporte Tigo 11:34 loop en el anillo SE ESCALA EL TEMA&lt;/p&gt;&lt;p&gt;INC00000686153 SE REABRE y se escala con con centrales&lt;br /&gt;ARINTIA&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-19 20:08:24',1,0,0),(651,'Ticket',356,'2020-06-19 22:40:55',0,0,'&lt;p&gt;Se realiza validación de acceso a Helisa y se evidencia que el problema es del canal de Internet. se hacen pruebas desde otro lado y se tiene acceso sin problemas.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-06-19 22:40:55',1,0,0),(652,'Ticket',351,'2020-06-19 22:57:41',0,0,'&lt;p&gt;Se da por restablecido el servicio de Internet y con ello el acceso a los diferentes servicios.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-06-19 22:57:41',1,0,0),(653,'Ticket',357,'2020-06-19 22:57:54',0,0,'&lt;p&gt;se e genera el en el escritorio de la usuaria el acceso directo a ARINTIA, se le habilita el modulo de consulta tal y como lo solicito la usuaria&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-19 22:57:54',1,0,0),(654,'Ticket',353,'2020-06-19 23:23:58',0,0,'&lt;p&gt;se escalo el tema con el proveedor a segundo nivel de soporte donde me contacta el técnico de Tigo Une Julio Ospina quien manifestó que el LOOP detectado ya había sido resuelto y superado este tema a eso de las 02:40 de la tarde, se hace pruebas para validar el por que de la intermitencia de la red.&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-19 23:23:58',1,0,0),(655,'Ticket',355,'2020-06-20 00:31:04',0,0,'&lt;p&gt;Se diligencio Formato para envió a Renta-pc con solicitud de equipo.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-20 00:31:04',4,0,0),(656,'Ticket',355,'2020-06-20 14:03:34',0,0,'&lt;p&gt;Se realizo la creación :&lt;/p&gt;&lt;p&gt;Usuario de Red:edward.montenegro&lt;/p&gt;&lt;p&gt;correo O365: edward.montenegro@arintia.com&lt;/p&gt;&lt;p&gt;contraseña: EdwMont2020*&lt;/p&gt;&lt;p&gt; Se encuentra pendiente asignación del equipo portatil.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-20 14:03:34',4,0,0),(657,'Ticket',343,'2020-06-23 15:16:41',0,0,'&lt;p&gt;Se realiza la configuración de los usuarios, solamente 3 usuarios no estuvieron disponibles para realizar el proceso&lt;/p&gt;',0,1,'2023-04-24 09:52:17','2020-06-23 15:16:41',4,0,0),(658,'Ticket',218,'2020-06-23 16:29:28',0,0,'&lt;p&gt;&lt;span style=\"background-color: #ffffff;\"&gt;Se contacta proveedor validando en SAC   (571)-748 0456  no se obtiene numero de caso, se realizan 3 intentos sin respuesta favorable se envía correo a edwin.lopezc.ext@claro.com.co &lt;/span&gt;&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-23 16:29:28',4,0,0),(659,'Ticket',218,'2020-06-23 17:07:51',0,0,'&lt;p&gt;se envían correo a &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;span style=\"background-color: #ffffff;\"&gt;contactopyme.co@claro.com.co;cliente.co@claro.com.co&lt;/span&gt;&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-23 17:07:51',4,0,0),(660,'Ticket',218,'2020-06-23 16:14:06',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;jean.larotta@arintia.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;jean.larotta&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;arintia.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;jean.larotta&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address exists and is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;If the problem continues, forward this message to your email admin. If you\'re an email admin, refer to the &lt;b&gt;More Info for Email Admins&lt;/b&gt; section below.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=525921\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.1.10&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn\'t exist at the destination domain. The error is reported by the recipient domain\'s email server, but most often it must be fixed by the person who sent the message. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Recipient has a valid license&lt;/b&gt; - Make sure the recipient has an Office 365 license assigned to them. The recipient\'s email admin can use the Office 365 admin center to assign a license (Users &amp;gt; Active Users &amp;gt; select the recipient &amp;gt; Assigned License &amp;gt; Edit).&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;For more information and additional tips to fix this issue, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=532972\"&gt;Fix email delivery issues for error code 5.1.10 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;6/23/2020 5:14:00 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;jean.larotta@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000218] Nuevo usario entre asignados Conectividad - Internet&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient jean.larotta@arintia.com not found by SMTP address lookup&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BYAPR17MB2567.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;6/23/2020&lt;br /&gt;5:14:02 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;helpdesk.arintia.com.co&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BL0PR02CA0088.namprd02.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;6/23/2020&lt;br /&gt;5:14:05 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;3&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;6/23/2020&lt;br /&gt;5:14:05 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2567.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;Authentication-Results: arintia.com; dkim=none (message not signed)  header.d=none;arintia.com; dmarc=none action=none header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BYAPR17MB2567.namprd17.prod.outlook.com (2603:10b6:a03:8d::16) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3109.23; Tue, 23 Jun  2020 17:14:05 &#x2B;0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::c85f:d9b6:edaf:9909]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::c85f:d9b6:edaf:9909%5]) with mapi id 15.20.3109.027; Tue, 23 Jun 2020  17:14:05 &#x2B;0000 Date: Tue, 23 Jun 2020 13:14:00 -0400 To: \"Jean Alejandro La Rotta A.\" &amp;lt;jean.larotta@arintia.com&amp;gt; From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: [GLPI #0000218] Nuevo usario entre asignados Conectividad - Internet Message-ID: &amp;lt;GLPI-218.1592927648.148855755@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-218&amp;gt; Content-Type: multipart/mixed; 	boundary=\"b1_WLlF1eB9FPR9RfYgMUaSqJ8rpzQfDrOP7y3UsVMGM\" Content-Transfer-Encoding: 8bit X-ClientProxiedBy: BL0PR02CA0088.namprd02.prod.outlook.com  (2603:10b6:208:51::29) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from helpdesk.arintia.com.co (201.184.111.138) by BL0PR02CA0088.namprd02.prod.outlook.com (2603:10b6:208:51::29) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3109.22 via Frontend Transport; Tue, 23 Jun 2020 17:14:02 &#x2B;0000 X-Mailer: PHPMailer 6.0.7 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN X-Originating-IP: [201.184.111.138] X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: 35c3344a-dc8e-43bf-3eb4-08d81798d3cb X-MS-TrafficTypeDiagnostic: BYAPR17MB2567: &lt;/pre&gt;',0,2,'2020-06-23 16:15:01','2020-06-23 16:15:01',1,0,0),(661,'Ticket',356,'2020-06-23 17:54:40',0,0,'&lt;p&gt;se realizo revisión del tema y se realizo ingreso con las credenciales entregadas por el director del área de tecnología, ingresando exitosa mente al sistema, dando por terminado el caso&lt;/p&gt;',0,1,'2023-04-24 09:52:17','2020-06-23 17:54:40',4,0,0),(662,'Ticket',361,'2020-06-23 18:03:30',0,0,'&lt;p&gt;se envia correo al registrado en GLPI en el cual se obtiene la siguiente anotacion&lt;/p&gt;&lt;p&gt;\"&lt;a id=\"LPlnk833858\" href=\"mailto:cartera@winstallsecurityltda.com\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\"&gt;cartera@winstallsecurityltda.com&lt;/a&gt;, con Maria Bernarda Castañeda quien se comunicará en el transcurso y le indicará procedimiento a seguir.\"&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;nuevamente se envía información al correo sugerido por SAC&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-23 18:03:30',1,0,0),(663,'Ticket',218,'2020-06-23 20:39:22',0,0,'&lt;p&gt;Se genero respuesta por parte del proveedor &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;div&gt;&lt;div&gt;&lt;p&gt;&lt;strong&gt;&lt;span lang=\"es\"&gt;De:&lt;/span&gt;&lt;/strong&gt;&lt;span lang=\"es\"&gt; Contacto Pyme &lt;contactopyme.co@claro.com.co&gt;&lt;br /&gt;&lt;strong&gt;Enviado el:&lt;/strong&gt; martes, 23 de junio de 2020 2:51 p. m.&lt;br /&gt;&lt;strong&gt;Para:&lt;/strong&gt; Ronald Eduardo Sierra Arias &lt;ronald.sierra@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;CC:&lt;/strong&gt; jean.larotta@arintia.com; Edwin Lopez Cifuentes &lt;Edwin.Lopezc.Ext@claro.com.co&gt;; Edgar Ariza Rodriguez &lt;edgar.ariza@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;Asunto:&lt;/strong&gt; Fwd: RV: Cambio de Razon Social&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;p&gt; &lt;/p&gt;&lt;div&gt;&lt;div&gt;&lt;p&gt;&lt;strong&gt;Buena Tarde&lt;/strong&gt;,&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Apreciado (a) Señor(a) &lt;strong&gt;ECOLOGY COLOMBIA S A S&lt;/strong&gt;,&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Le informamos que Claro en atención a su requerimiento, genero la validación a la documentación enviada y necesitamos que por favor nos aclare su el señor Diego es el representante legal de ambas empresas, ya que es quien firma las cartas, pero nos anexan fotocopia de 2 personas diferentes, agradecemos aclarar esto, para poder realizar el proceso de cesión, a continuación, dejo la documentación solicitada.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;strong&gt;-&lt;/strong&gt; Cámara de comercio o RUT, &lt;strong&gt;&lt;u&gt;no mayor a 60 días&lt;/u&gt;&lt;/strong&gt;. - De ambas partes&lt;/p&gt;&lt;p&gt;&lt;strong&gt;-&lt;/strong&gt; Cedula del representante legal. - De ambas partes&lt;/p&gt;&lt;p&gt;&lt;strong&gt;-&lt;/strong&gt; Carta con la solicitud cediendo el servicio y aceptando la cesión, &lt;strong&gt;&lt;u&gt;firmada por el representante legal&lt;/u&gt;&lt;/strong&gt; - De ambas partes (La cual debe coincidir con la de la cedula y &lt;strong&gt;&lt;u&gt;no debe ser digital&lt;/u&gt;&lt;/strong&gt;).&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;En caso de faltar alguno, no se podrá realizar el proceso.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Quedamos al pendiente del nuevo envió de los documentos, asegurar que al responder este correo, estén adjuntos todos los archivos, para así evitar más retrasos en su solicitud.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;&lt;br /&gt;En caso de respuesta a este correo por favor responder a &lt;strong&gt;&lt;u&gt;&lt;a href=\"mailto:contactopyme.co@claro.com.co\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\"&gt;contactopyme.co@claro.com.co&lt;/a&gt; &lt;/u&gt;&lt;/strong&gt;, solo allí serán atendidas sus solicitudes.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Gracias por haberse puesto en contacto con Claro Soluciones Fijas. Recuerde que ahora usted decide de qué quiere llenar su empresa y eso es CLARO.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;/div&gt;&lt;/div&gt;',0,1,'2023-04-24 10:40:34','2020-06-23 20:39:22',4,0,0),(664,'Ticket',362,'2020-06-23 23:08:38',0,0,'&lt;p&gt;Se realiza configuración de accesos a la plataforma de Wordpres&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-06-23 23:08:38',1,0,0),(665,'Ticket',341,'2020-06-23 23:12:59',0,0,'&lt;p&gt;Se realiza capacitación solicitada a satisfacción del usuario. se procede a cerrar el caso.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-06-23 23:12:59',1,0,0),(666,'Ticket',326,'2020-06-24 00:43:12',0,0,'&lt;p&gt;Se realiza asignación de permisos solicitados.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-06-24 00:43:12',1,0,0),(667,'Ticket',218,'2020-06-24 13:08:57',0,0,'&lt;p&gt;&lt;strong&gt;Buena Tarde&lt;/strong&gt;,&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Apreciado (a) Señor(a) &lt;strong&gt;ECOLOGY COLOMBIA S A S&lt;/strong&gt;,&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Le informamos que Claro en atención a su requerimiento, generó el número de caso &lt;strong&gt;14899555&lt;/strong&gt;, para el enlace &lt;strong&gt;ECSG001&lt;/strong&gt;, el cual se encuentra en validación por parte de nuestros Ingenieros del área encargada y quienes se estarán contactando con usted para informar avances sobre el mismo.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;En caso de respuesta a este correo por favor responder a &lt;strong&gt;&lt;u&gt;&lt;a href=\"mailto:contactopyme.co@claro.com.co\"&gt;contactopyme.co@claro.com.co&lt;/a&gt; &lt;/u&gt;&lt;/strong&gt;, solo allí serán atendidas sus solicitudes.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Gracias por haberse puesto en contacto con Claro Soluciones Fijas. Recuerde que ahora usted decide de qué quiere llenar su empresa y eso es CLARO.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-24 13:08:57',4,0,0),(668,'Ticket',361,'2020-06-24 13:10:23',0,0,'&lt;p&gt;Favor enviar carta, puede ser a este correo, solicitando la cancelación del servicio, explicando el motivo de retiro y hasta que fecha necesita el servicio?, (no menor de 30 días).  &lt;/p&gt;&lt;p&gt;Estar a paz y salvo &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-24 13:10:23',1,0,0),(669,'Ticket',355,'2020-06-24 13:27:19',0,0,'&lt;p&gt;Buenas tardes&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Me confirman que por no contar con una razón de pago y más de 10 millones vencidos no me autorizan a entregar el equipo.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Que pena con ustedes, pero es necesario que puedan cancelar lo pendiente.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Cordialmente,&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-24 13:27:19',4,0,0),(670,'Ticket',276,'2020-06-24 21:32:07',0,0,'&lt;p&gt;Se realiza validación de equipo y se redirecciona cuenta de correo solicitado. procedemos a cerrar el caso.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-06-24 21:32:07',1,0,0),(671,'Ticket',346,'2020-06-24 21:36:08',0,0,'&lt;p&gt;se valida el sistema y la causa de por q no esta activado el paquete adquirido de facturación y envios electrónicos&lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-24 21:36:08',4,0,0),(672,'Ticket',365,'2020-06-24 23:23:17',0,0,'&lt;p&gt;se realizo el apoyo a Ecology con el traspaso de oficina. tiene conocimiento Edgra Ariza, Marta Rúa, Olga Naranjo. &lt;/p&gt;',0,1,'2023-04-24 09:40:33','2020-06-24 23:23:17',4,0,0),(673,'Ticket',355,'2020-06-26 15:38:09',0,0,'&lt;p&gt;Buen día, se reasigno equipo portátil de cristhian leal, pendiente mouse y guaya para firma de acta.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-26 15:38:09',4,0,0),(674,'Ticket',367,'2020-06-26 16:18:05',0,0,'&lt;p&gt;Se des-habilita usuario de Directorio Activo, se restablece clave de O365 y se inicia backup. equipo reasignado a Edward Montenegro analista de Inventarios&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-26 16:18:05',1,0,0),(675,'Ticket',368,'2020-06-26 18:07:40',0,0,'&lt;p&gt;Se toma equipo por Any Desk, se restablece contraseña probando conexión a teams y actualizándola en o365, se informa nueva clave en caso de tener configurado dispositivos adicionales  y se actualiza firma distrivalles.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-26 18:07:40',4,0,0),(676,'Ticket',370,'2020-06-26 18:40:23',0,0,'&lt;p&gt;Su solicitud ha sido radicada exitosamente bajo el número de &lt;strong&gt;radicado 10514325&lt;/strong&gt;. Su petición o queja/reclamo será contestada a más tardar en 15 días hábiles a través del mismo medio de atención por el que la presentó o por el medio de su elección.&lt;/p&gt;&lt;p&gt;Si su petición o queja/reclamo no es atendida en la fecha indicada, se entenderá que ha sido resuelta a su favor. (Ésto se llama Silencio Administrativo Positivo).&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-06-26 18:40:23',1,0,0),(677,'Ticket',371,'2020-06-26 21:04:45',0,0,'&lt;p&gt;Se re configura cuenta de correo cambiando de IMAP a Exchange, se asocia firma se validan que quedan cargados pst y correo adicional, se  espera hasta que sincronizan dos meses indicando que aun la barra de estado muestra solo un 40 % de avance por lo tanto deberá esperar que finalice este proceso no interrumpe el uso de la herramienta.&lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-26 21:04:45',4,0,0),(678,'Ticket',372,'2020-06-26 21:23:26',0,0,'&lt;p&gt;relaciono estado del requerimietno &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;table width=\"208\"&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td width=\"128\"&gt;Alejandra Morales&lt;/td&gt;&lt;td width=\"80\"&gt; &lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Angela Rojas&lt;/td&gt;&lt;td&gt; &lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Diana Giraldo&lt;/td&gt;&lt;td&gt; &lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Enrique Martin&lt;/td&gt;&lt;td&gt; &lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Ginna Callejas&lt;/td&gt;&lt;td&gt; &lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Gustavo Escobar&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Johanna Davila&lt;/td&gt;&lt;td&gt; &lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Judy Ortega&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Leonardo Cortes&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Nelson Diaz&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Soraya Bayona&lt;/td&gt;&lt;td&gt; &lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Viviana Castellanos&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;William Sanchez&lt;/td&gt;&lt;td&gt; &lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Ximena Vargas&lt;/td&gt;&lt;td&gt;Realizado&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Yolanda Reyes&lt;/td&gt;&lt;td&gt; &lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:40:34','2020-06-26 21:23:26',1,0,0),